Hello Elizabeth,Thank you for sharing your feedback about your recent stay at Zedwell Underground Tottenham Court Road.We're sorry to hear that you found the room size smaller than expected and experienced issues with cell reception. While we strive to provide comfortable accommodations and modern amenities, we understand that individual preferences vary. Your feedback is valuable, and we will take it into consideration as we continue to refine our offerings.Ensuring value for our guests is important to us, and we appreciate your input regarding the cost-effectiveness of our accommodations. We continuously review our pricing to provide competitive rates while maintaining the quality of our services.Thank you for choosing Zedwell, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Be well… Zedwell,AfshanZedwell Family

Hello James,We're thrilled to hear that you had an incredible sleep and enjoyed the comfort of our beds, the peaceful ambiance, and the cool room design at Zedwell Underground Tottenham Court Road.We appreciate your compliments about our staff and are glad to hear that you found them great. However, we apologize for any inconvenience caused by the wait for the elevator and the additional charges for amenities such as luggage storage. We understand the importance of convenience and value for our guests and will take your feedback into consideration for future improvements.Thank you for sharing your experience with us, and we're delighted that you found your stay well worth it for a night or two. We hope to have the opportunity to welcome you back for another peaceful and comfortable stay in the future.Be well… Zedwell,AfshanZedwell Family

Hello,We're pleased to hear that you found the location of Zedwell Underground Tottenham Court Road convenient, with its proximity to many stores and a nearby train station.Our hotel's central location allows for easy access to shopping and transportation options, providing convenience for our guests during their stay.Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future.Be well… Zedwell,AfshanZedwell Family

Hello Lee,Thank you for sharing your detailed feedback about your stay at Zedwell Underground Tottenham Court Road. We're glad you found our location convenient and enjoyed the vibe of our reception area, including the teas and coffees. It's great to hear that you found our staff to be friendly and helpful. We're also pleased that the cleanliness and functionality of the room met your expectations, even if the minimalist design didn't completely suit your preferences.We understand that storage space and additional comforts can be important, and we're sorry that our minimalist approach fell short in providing the amenities you prefer. We aim to create a simple, uncluttered environment that encourages relaxation, but we appreciate your feedback on how we can improve.Regarding the noise from the pump system and other sounds that disturbed your sleep, we're sorry for the disruption. We know how critical a good night's rest is and will investigate the noise issue to find ways to minimize it. It's our goal to create a peaceful and restful experience for every guest.We appreciate your honest review and understand that our concept may not suit everyone. If you give us another chance in the future, we'll do our best to make your stay more comfortable and aligned with your expectations.Be well… Zedwell,AfshanZedwell Family

Hello,Thank you for sharing your positive experience with us. It's wonderful to hear that our staff made you feel welcome and that you found our location peaceful and convenient for exploring central London. Being in the heart of the city with easy access to transportation is one of our unique strengths, and we're glad you enjoyed it.We're also happy to know that you felt safe and comfortable in our surroundings. Creating a tranquil atmosphere for our guests is key to the Zedwell experience. If you need any recommendations for your next visit or have any special requests, we're always here to assist.We appreciate your feedback and look forward to welcoming you back to Zedwell. Until then, safe travels and see you soon!Be well… Zedwell,AfshanZedwell Family

Hello Neil,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Be well… Zedwell,AfshanZedwell Family

Hello Marjorie,Thank you for sharing your experience with us. We're very sorry to hear that you felt so disappointed during your stay, to the point of wanting to go home. This is not the kind of experience we want for our guests, and we deeply regret that we fell so short of your expectations.It's concerning to hear that our staff was unhelpful and that the cleaning in your room was poorly done. Linen should be changed regularly, and we apologize that this was not the case. We will address these issues with our housekeeping and front desk teams to ensure they are providing the level of service our guests deserve.Regarding amenities and property conditions, we understand how important these are for a comfortable stay. We appreciate your feedback, and we'll take it into account as we work to improve our facilities and guest experience.If you'd like to discuss your experience further or if there's anything we can do to make things right, we're here to listen. Your feedback is invaluable, and we're committed to learning from it to ensure a better experience for our guests in the future.Thank you for giving us the opportunity to address these concerns, and we hope you'll consider giving us another chance in the future.Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your feedback with us. We appreciate your insights into your room experience. We understand the importance of temperature control for optimal comfort during your stay. At Zedwell Underground Tottenham Court Road, we prioritize a serene and cool environment conducive to quality sleep. We are constantly looking into enhancing air conditioning settings to offer guests like you a more customizable experience in the future. In line with our commitment to tranquility, we purposefully maintain a minimalistic design to reduce visual distractions in our corridors, promoting a sense of calm and relaxation as you transition to your room. Our focus on simplicity and peace ensures that guests can unwind fully during their stay. We are thrilled to hear that you will book with us again, and we are eager to welcome you back to Zedwell for another restful experience.Be well… Zedwell,AfshanZedwell Family

Dear Anastasiia, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. At Zedwell Underground Tottenham Court Road, our unique underground location contributes to a serene, cocoon-like atmosphere that is designed to minimize noise and provide optimal conditions for rest and relaxation. The minimalistic design and intentional absence of distractions, such as TVs, aim to promote a tranquil environment conducive to peaceful sleep. We offer bag storage facilities for our guests' convenience, reflecting our commitment to simplicity and functionality. Our team is dedicated to providing a clean and comfortable environment, and we apologize if this aspect fell short during your stay. We value your input and will use it to enhance our guest experience further. We invite you to reach out to us directly to discuss your concerns in more detail. Thank you for your insights, and we hope for the opportunity to welcome you back in the future.Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness and location of our hotel. We apologize for any inconvenience you experienced due to the limited internet connectivity in the room. As an underground hotel, we strive to create a serene and distraction-free environment for our guests to promote rest and relaxation. While we purposely limit certain technological elements like TVs to enhance tranquility, we understand the importance of strong internet connectivity for guests who may need to work during their stay. We are sorry to hear that this aspect did not meet your expectations. We will review our internet services to see how we can improve this experience for our guests while maintaining the peaceful ambiance that defines Zedwell. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Dear Luke, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your thoughts on your recent stay at Zedwell Underground Tottenham Court Road. We're delighted to hear that you found our beds comfy and appreciated the cleanliness of our hotel. At Zedwell, we aim to provide a serene environment that promotes rest and well-being through minimalist design choices. Our early check-in and baggage storage fees are intended to offer guests flexibility in their stay, with the option to secure their belongings or access their room ahead of the standard check-in time. We regret if our room design did not fully meet your expectations. Our minimalist approach is deliberate to create a tranquil space without distractions, allowing guests to truly unwind. However, we appreciate your feedback and will consider ways to enhance the functionality of our rooms while maintaining our commitment to simplicity. We genuinely value your insights and hope that you consider staying with us again to experience our dedication to providing a peaceful and rejuvenating stay. If there's anything we can do to improve your future visits, please don't hesitate to let us know. Thank you for choosing Zedwell.Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your feedback. We sincerely apologize for the lack of response from our 24-hour manned reception during your stay. We understand the importance of communication, especially during family emergencies, and we deeply regret that we fell short in providing the support you needed. At Zedwell, we strive to offer a serene and distraction-free environment to promote optimal rest and well-being. The absence of TVs in our rooms is intentional, allowing guests to disconnect and reconnect with themselves. We do provide amenities like irons upon request or in designated areas to maintain our minimalist design ethos. Regarding your experience with our staff, we will address this issue internally to ensure that such oversights do not recur. Your comfort and peace of mind are paramount to us, and we will take this feedback to heart to improve our service. We are grateful for your insights and would welcome the opportunity to discuss this matter further. We hope to have the chance to restore your faith in Zedwell in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Hello, We're delighted to hear that you had a great overnight stay with us at Zedwell Underground Tottenham Court Road. Our unique underground setting is designed to create a calm and peaceful atmosphere, enhanced by our ambient lighting and soothing music. We're glad you appreciated these elements during your business trip. At Zedwell, we aim to provide a tranquil sanctuary for our guests, whether they are traveling solo or as a couple. The minimalist design and intentional lack of distractions like TVs are meant to promote relaxation and optimal rest for all our guests. Thank you for recommending us for business travel. We hope to welcome you back soon and continue providing you with a peaceful and rejuvenating stay. Be well… Zedwell,AfshanZedwell Family

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Be well… Zedwell,AfshanZedwell Family

Dear Robert, thank you for highlighting our unbeatable location! We're thrilled to know that it made your stay convenient and enjoyable. Our team is dedicated to providing a memorable experience, and we're glad to have hit the mark for you. Looking forward to welcoming you back for another great stay. Safe travels until then!Be well… Zedwell,AfshanZedwell Family

Hello Mike, We appreciate you taking the time to share your feedback with us. At Zedwell Underground Tottenham Court Road, we prioritize simplicity and tranquility to create a peaceful sanctuary in the heart of the city. Our minimalist approach aims to eliminate distractions and promote optimal rest and relaxation. Our rooms are intentionally designed to offer a cocoon-like atmosphere conducive to rest, featuring handmade oak beds, sleep-inducing lighting, and thick carpets. While we do not have traditional amenities like dressing tables or wardrobes, our team is always on hand to assist with any needs, including providing irons upon request. We understand the unique design of our underground property may not be to everyone's taste, but many guests appreciate the noise reduction benefits and serene environment it offers. We apologize for any inconvenience with the check-in process and room key app. Your feedback is valuable to us, and we will use it to improve our services. Thank you for choosing Zedwell, and we hope to welcome you back for a better experience in the future.Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your experience with us. At Zedwell Underground Tottenham Court Road, we strive to provide our guests with a serene and tranquil environment to ensure a restful stay. Our underground location is intentionally designed to reduce exterior noise and create a cocoon-like atmosphere conducive to optimal sleep. We sincerely apologize that you were still disturbed despite using earplugs. Please know that we take all feedback seriously and are continuously looking for ways to enhance the guest experience. If noise ever becomes a concern during your stay, please do not hesitate to reach out to our team, and we will do our best to address the issue promptly. We thank you for choosing Zedwell and hope to have the opportunity to welcome you back for a more restful experience in the future. Your well-being and comfort are our top priorities.Be well… Zedwell,AfshanZedwell Family

Hello Diony,Thank you for making Zedwell Underground Tottenham Court Road your hotel of choice on this trip. It is truly rewarding to receive appreciation from our guests, and we are happy to hear that our excellent location in central London was a highlight of your stay. Our prime location means we are in the heart of the urban action, and we hope you enjoyed exploring the capital's top attractions, popular restaurants, and must-visit shopping outlets from our perfect central base. Thank you for staying with us on this journey. We hope to have the pleasure of hosting you again for another peaceful and convenient stay at our underground hotel in London.Be well… Zedwell,AfshanZedwell Family

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Alison, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Be well… Zedwell,AfshanZedwell Family

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi there,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we deeply apologize for falling short of your expectations. Rest assured, we're taking immediate steps to address the issues you've raised, including enhancing our cleaning procedures and ensuring better communication about our amenities. We appreciate your kind words about our staff and the modern ambiance of our hotel. We hope for another chance to exceed your expectations in the future.Be well… Zedwell,AfshanZedwell Family

Hello Jonathan,Thank you for choosing to stay with us at Zedwell Underground Tottenham Court Road and awarding us a perfect 5/5 rating. Your satisfaction is our ultimate goal, and we're gratified that we met your expectations on this visit. We are grateful for the opportunity to serve you and are pleased you had a positive experience at our subterranean haven. We hope to welcome you back soon for another comfortable stay at Zedwell - your calm escape from the bustling city above!Be well… Zedwell,AfshanZedwell Family

Hello Aidan,Thank you for choosing to stay at Zedwell Underground Tottenham Court Road and for sharing your positive experience with us and others. We are pleased to know that you appreciated our hotel's great central London location that puts you close to shops, cinemas, bars, restaurants and theatres, and we are delighted to hear that our helpful staff left a wonderful impression on you. We'll be sure to pass on your compliment to our team, who work diligently to uphold our hotel's high service standards.At our underground hotel, we understand that you'd want your Zedwell experience to be as swift and effortless as possible from start to finish. Thus, our innovative self-check-in kiosks are designed for your convenience, making the check-in and check-out processes fast and easy for our guests. We are glad you took advantage of our self-service kiosks at check-out, and we hope you were able to check out without any delay.Thank you for making our subterranean haven your hotel of choice on this journey and for leaving us your valuable feedback. We sincerely appreciate both and hope to see you again at Zedwell - your calm escape from the bustling city above.Be well… Zedwell,AfshanZedwell Family

Hello Abraham,Thank you for your review. It is noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologise that we fell short in this instance. As our primary goal is always to exceed our guests' expectations of comfort and tranquillity, we would like to know more about how we can improve our product/service to make your next stay with us enjoyable. We hope to have a chance to host you more successfully in the future and share a full Zedwell experience that prioritises your sleep and well-being above all else. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Be well… Zedwell,AfshanZedwell Family

Hello Jenny,Thank you for your review and for choosing our underground hotel for your stay. We are pleased to hear that our housekeeping met your high standards of cleanliness, and we are happy to know that our hotel's design appealed to you.At Zedwell, we place great significance on your satisfaction with all elements of your stay, so we regret to hear that certain aspects of your visit failed to exceed your expectations. Our windowless concept is intentional and ensures no daylight or noise will disturb your sleep, so you can rest for as long as you need to, waking fully recharged. However, we understand that the lack of windows in the rooms might not be to everyone's liking, and we apologise for any distress we might have caused you. While the unique underground location of our hotel is part of what makes us special, offering a quiet retreat from the bustling city above, we do realise this could pose some challenges with underground noise. To avoid such inconveniences, we provide all guests with complimentary earplugs to ensure they can enjoy a good night's sleep. As an underground property, we appreciate your understanding regarding the slight noise from the metro. Rest assured that our diligent design choices include strategic noise reduction measures to create a serene and cocoon-like atmosphere, allowing you to relax and recharge in your private sanctuary amidst the city.As you rightly pointed out, our hotel features a fully digital key system, which allows guests to unlock their cocoons with just a swipe on their smartphones, ensuring a contactless, convenient, and efficient entry to one's personal sanctuary. We appreciate you giving prospective guests who may be reading the comments a friendly reminder about keeping their phones charged at all times, and we provide an array of charging outlets in our rooms to help suffice this need.Thank you for taking the time to leave us with your valuable insights. Your feedback is beneficial to us, as it helps us continuously improve our new hotel and allows us to fine-tune the Zedwell experience for future guest satisfaction. We hope you'll give us another chance to welcome you back and make your next stay more aligned with your expectations.Be well… Zedwell,AfshanZedwell Family

Hello Gavin,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Be well… Zedwell,AfshanZedwell Family

Hello Claire, Thank you for your kind words! We are delighted to hear that you enjoyed a great night's sleep during your stay with us. At Zedwell, we prioritize creating a serene sanctuary for our guests to unwind and recharge. Our minimalist design choices, including handmade oak beds and sleep-inducing lighting, are all aimed at promoting optimal rest and well-being. We are glad to hear that our efforts have contributed to your positive experience. We hope you were also able to explore the super convenient location and nearby attractions while staying with us. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out.Be well… Zedwell,AfshanZedwell Family

Hi Paul, thank you for choosing Zedwell Underground Tottenham Court Road as your retreat in the city and for sharing your feedback. We greatly appreciate your positive feedback and that you felt our property was great value for money! We hope to see you soon again next time you visit the area. Be well… Zedwell,AfshanZedwell Family

Hi Richard,Thank you for taking the time to share your feedback on your recent stay with us at Zedwell Underground Tottenham Court Road. We're delighted to hear that you appreciated our prime location in the heart of the city.At Zedwell, our mission is to offer a peaceful sanctuary amidst the urban hustle, with a focus on enhancing sleep, health, and overall well-being. We're here to ensure your experience is nothing short of wonderful, just as it is for the vast majority of our guests. If there's anything more we can do to elevate your stay, please don't hesitate to let us know.Be well… Zedwell,AfshanZedwell Family

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Neil, Thank you for reviewing your recent stay at Zedwell Underground Tottenham Court Road. We appreciate your feedback and are pleased to know you had a positive overall experience at our hotel. We trust this means you were able to connect with our Zedwell experience and appreciate our hotel's minimalistic style that prioritises your sleep and well-being above all else. If there is anything we can do to make your next experience even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon and hope to share a 5-star experience with you on your next visit. Safe travels!Be well… Zedwell,AfshanZedwell Family

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Phil, Thank you for choosing to stay at Zedwell Underground Tottenham Court Road. We appreciate you sharing your thoughts about your experience and are disappointed that your recent visit did not meet your expectations. We are sorry you had trouble adjusting the room temperature according to your needs. We understand the importance of ensuring a temperature conducive to a relaxed atmosphere for our guests' comfort, so rest assured that our maintenance team has been notified to investigate and service the AC unit if necessary to ensure it is working as efficiently as possible. While it's unfortunate that you did not have the comfortable stay we are known to provide our guests, we hope you'll consider us again, as we'd love to exceed your expectations of comfort on a future visit and provide you with the perfect setting to relax, unwind, and release the stresses of the day. Safe travels!Be well… Zedwell,AfshanZedwell Family

Hello Christopher,Thank you for the fantastic rating following your stay at Zedwell! We're thrilled to see that you had a positive experience with us. At Zedwell, we're passionate about providing a sanctuary in the city where our guests can tune out and enjoy a restful, rejuvenating experience. We hope you were able to embrace the calm and balanced state of mind we strive to offer, and that you found our focus on sleep and well-being to be beneficial during your time with us.We look forward to the opportunity to welcome you back soon for another serene stay. Until then, take care and be well…Be well… Zedwell,AfshanZedwell Family

Hello Stephen,Thank you for sharing your thoughts regarding your recent stay at Zedwell Underground Tottenham Court Road. We appreciate your feedback and are pleased to know you had a positive experience at our hotel. It's fantastic to hear that our hotel was a great match for your needs and that you enjoyed our comfortable environment. Providing our guests with an atmosphere where they can relax, unwind, and release the stresses of the day is our top priority, and we are pleased that you were able to connect with our Zedwell experience. Our hotel is also designed for your convenience, so it's great to read that you appreciated the excellent location and the flexibility to check in via the app. As we strive to offer our visitors the opportunity to stay in a prime location at a reasonable price, it's heartening to hear that our price was to your satisfaction.If there is anything that we can do to make your next experience even more comfortable and enjoyable, please don't hesitate to let us know - we'd love to exceed your expectations on a future visit! We look forward to welcoming you back soon for another comfortable and peaceful stay and hope to share a 5-star experience with you on your next visit.Be well… Zedwell,AfshanZedwell Family

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team