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Reviews of Holiday Inn Express Hotel & Suites Edmond, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Edmond, an IHG Hotel
3840 E 2nd St, Edmond, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 413 out of 772 reviews" "
Rating 8 - Good. 249 out of 772 reviews" "
Rating 6 - Okay. 67 out of 772 reviews" "
Rating 4 - Poor. 24 out of 772 reviews" "
Rating 2 - Terrible. 19 out of 772 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Cher

Travelled with family
Liked: Cleanliness, staff & service
It’s an average hotel. The bathrooms need updating - water pressure was good. Sofa bed mattress was stained and thin. The outside of the hotel looks like, the grassy areas need care.
Stayed 2 nights in May 2024
Response from Holiday Inn Express & Suites Edmond on 13 May 2024
Thank you for your feedback, Cher!

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Edmond on 13 May 2024
Thank you for staying with us, Kyle!

6/10 Okay

Elsa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was very uncomfortable (mattress needs to be replace), remote didn’t work, even the replacement remote did not work, food was not good, the privacy curtains were hard to keep close, I had to use my hair clip to keep them close. Will not stay here again
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express & Suites Edmond on 7 May 2024
Thank you for staying with us, Elsa! We apologies for falling short during your stay.

10/10 Excellent

Epifania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and excellent location
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express & Suites Edmond on 22 Apr 2024
Thank you for stay with us! See you next time!

8/10 Good

Timothy

Travelled with group
Liked: Staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Edmond on 14 Apr 2024
Thank you for stay with us!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express & Suites Edmond on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what a hotel should be.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Edmond on 7 Apr 2024
Thank you so much! Hope to see you again!

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
Our hotel room had a huge crack in the window, the chair at the desk was tattered and torn and the small refrigerator froze anything that put in it.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Inn & Suites on 1 Apr 2024
We are sorry for the condition of your room, we are going to be renovated this year and will be addressing these issues. Have a great day!

4/10 Poor

Kristyn

Travelled with family and small children, Travelled with pets
We selected this hotel because it claims to be pet friendly. We were then charged $75 for a pet “cleaning” fee for only one night which is far more than the industry standard. On top of that, there was a bag of trash in the hallway the entire time we were there making me question their standard cleaning. I’m disappointed and will not be staying here again.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Edmond on 19 Mar 2024
Thank you for staying with us, Kristyn! We are sorry to hear that you do not agree with our pet policy, and wish you the best of luck at your next location.

8/10 Good

Amy

Liked: Cleanliness
Adequate.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express & Suites Edmond on 6 Mar 2024
Thank you for your review Amy! It was a pleasure having you!

10/10 Excellent

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, also a big plus was the trailer parking spots. We were hauling a 30 foot horse trailer so seeing the spots to park it when we arrived was a huge relief.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Edmond on 26 Feb 2024
We are glad to hear this! Hope you have a great day!

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Edmond on 19 Feb 2024
Thank you for staying with us!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Edmond on 19 Feb 2024
Thank you for staying with us, Josh!

6/10 Okay

Emily

Travelled with family
Liked: Staff & service
The guy at the front desk deserves a raise. Other than that I was not impressed
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Edmond on 5 Feb 2024
We are sorry you feel that way and hope you will give us another chance.

10/10 Excellent

Lori

Liked: Cleanliness, amenities
.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Edmond on 25 Jan 2024
Thank you for staying with us and we will see you next time!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Edmond on 22 Jan 2024
Thank you for staying with us!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express & Suites Edmond on 8 Jan 2024
Thank you for staying with us, and we hope to see you soon!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, walk in shower. All the lotions, soaps, personal items supplied.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Edmond on 8 Jan 2024
Thank you for staying with us! See you next time!

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Edmond on 22 Jan 2024
Thanks for stopping by!

10/10 Excellent

Charlotte

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express & Suites Edmond on 18 Dec 2023
Thank you for staying with us!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kuerig was great. in the room. But prefer a bathtub
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Edmond on 12 Dec 2023
Thank you and come again!

10/10 Excellent

Alejandro

Stayed 5 nights in Dec 2023
Response from Holiday Inn Express & Suites Edmond on 12 Dec 2023
Thank you for staying with us!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 12 Dec 2023
Please come and stay with us again! Have a nice day!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 14 Dec 2023
thank you for staying with us!

8/10 Good

Astin

Travelled with partner
Liked: Cleanliness, staff & service
solid stay, the washer and dryer did not work properly
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 24 Nov 2023
Thank you for staying with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean quiet and the bed was comfortable. Thi facility was a little older than most, but well maintained and clean. The climate control was excellent. The breakfast had ample choices of hot food. The only downside of this facility, along with all of this chain locations, is the fact that they provide “Dove” brand soap, which I very much dislike. I will be glad when their corporate procurement department changes suppliers.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 22 Nov 2023
Thank you for your feedback and we hope to see you again!

10/10 Excellent

Cathy

Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 12 Dec 2023
Thank you for staying with us!

10/10 Excellent

Cathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Great breakfast.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 21 Nov 2023
Thank you for staying with us!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 21 Nov 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Quiet, clean, comfortable. Breakfast better than most.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 21 Nov 2023
Hope to see you again!

10/10 Excellent

Bill

Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 12 Dec 2023
Thank you, come again!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 16 Nov 2023
Thank you for staying with us!

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 13 Nov 2023
Thank you for staying with us.

8/10 Good

Manda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites Edmond on 6 Nov 2023
Thanks for staying with us Manda. Hope to see you again!

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 31 Oct 2023
Thank you for staying with us, Kristi!

10/10 Excellent

Ronna

Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 18 Nov 2023
Thanks for staying with us!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay..always clean and friendly helpful staff..
Stayed 4 nights in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 27 Oct 2023
Thank you for staying with us, hope to see you again!

8/10 Good

Craig, Omaha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and staff were helpful.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 26 Oct 2023
Thank you for staying with us!

8/10 Good

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked the staff. And this was the first hotel I have stayed in in 3 years, that house keeping came in every day and cleaned and changed towels. It was great.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 23 Oct 2023
I'm glad you had a wonderful stay, hope to see you again!

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed!
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 17 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express EDMOND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Shelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and what I expected. The mini fridge was quite loud when it clicked on. But something I think should be fixed is the curtains. The only part that closes is the thin sheers. Doesn’t get dark enough in the room. Nor does it feel private.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 16 Oct 2023
Thank you for sharing your feedback. Our apologies for your experience you had.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed after a long drive!
Response from Holiday Inn Express & Suites Edmond on 16 Oct 2023
Thank you for staying with us, Jana! Glad to hear that you enjoyed your stay.

4/10 Poor

Coreen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The carpets were really dirty. The shower was terribly worn and broken down.
Stayed 3 nights in Sep 2023
Response from Holiday Inn Express & Suites Edmond on 13 Oct 2023
Sorry you had a bad experience here with us. Once our renovation is complete, come back and see us again!

6/10 Okay

gwen

Business traveller
I asked three times for my tub to get fixed because it wouldn’t drain. It never got fixed.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 9 Oct 2023
Dear gwen,Thank you for taking the time to tell us about your experience at Holiday Inn Express Edmond. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was really nice and they had an awesome breakfast. They need a new picture in the dining room and entry though. Lol 😝
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Edmond on 5 Oct 2023
We so agree with you and when we do our reno next October, it will be gone! Yay! Thank you for staying with us and hope you come back for a visit soon!

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Edmond on 1 Oct 2023
Thank you for staying with us, hope you choose to stay with us again!

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Edmond on 18 Oct 2023
Thank you for staying with us!

10/10 Excellent

Kensey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and the guest services were very friendly
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Edmond on 27 Sept 2023
Dear Kensey,Thank you for staying with us. It was a pleasure having you! Sincerely,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service
Location was great and just a great place to stay.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Edmond on 25 Sept 2023
Dear Claire,Thank you for taking the time to tell us about your experience. It was a pleasure having you, and we look forward to you staying with us again. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Edmond on 18 Sept 2023
Thank you for staying with us! Hope to see you again!