dear Mr Magnus, thank you so much for sharing your experience in our hotel. We are happy to read your good return of our services and the quality of the hotel. I sincerely disappointed you were the witness of a fight in the street. Unfortunately, it could be happened everywhere but I can understand your feeling, even the area is not unsafeHope to see you next time, best regards

Dear guests, I am very sorry for the experience you had in our hotel, we tried our best with the conditions of the moment to offer you the most similar option as your original reservation.SincerlyAnne SophieAssistant manager

The whole team thanks you for your feedback. It is a real joy for us to see your satisfaction following your visit. Each of us is mobilized to make you live a relaxing stay and a real immersion in the world of Arthur Rimbaud. Nothing like it to give free rein to his imagination and daydreaming ... Do not hesitate to come back to see us during your next stay in Paris, it will always be a pleasure to welcome you!

Bonjour, je vous remercie d'avoir pris le temps de partager votre expérience dans notre hôtel. Je me souviens que le jour de votre arrivée, comme nous n'étions pas informés qu'il y avait un bébé, nous avons du revoir l'attribution des chambres afin qu'elle soit plus spacieuse pour que vous puissiez garder la poussette. Cela a pris un peu de temps mais la réceptionniste n'a en aucun cas été désagréable: je suis désolée que vous ayez eu ce ressenti. Le problème de la TV est intervenue le 2ème jour; c'était à la base un problème général mais par la suite, malgré diverses tentatives, nous n'avons pas pu rétablir votre TV et nous nous en excusons. Comme nous étions complets, nous n'avons effectivement pas pu vous changer de chambre.Nous regrettons l'incident de l'alarme en pleine nuit. Certaines personnes ont l'indélicatesse de fumer dans les chambres alors que nous sommes un hôtel non fumeur. Mais vous savez de quoi je parle puisque vous avez fait la même chose dans votre chambre.J'espère que votre expérience chez nous ne privera pas le réseau Best Western de votre fidélitéRestant à votre écoutecordiales salutations

dear Mr Qing, I am extremely surprised and disappointed with your rating. I am fully aware that the first night spent was very unpleasant and we apologized for it by changing your room (it was obvious) and offering you breakfast. When you came back a few days later, I again offered you the 3 breakfasts a day for 3 days and had the breakfast buffet prepared earlier on your departure day so you could have it.What happened to you on the 1st night is unfortunately not foreseeable and we immediately condemned the room for treatment.I nevertheless hope that you enjoyed your stay in France.

Dear Mrs D'Souza Thank you to share your experience in our hotel. I sincerely apologize that it did not live up your expectations because of air conditioning Unfortunately, we suffered a sudden breakdown and the authorized technician was ultimately unable to carry out the repair as planned. We are sorry, because we were surprised just as much as you and idle! Unfortunately, these are events that happen, it is beyond our control, but in our business every day we adapt to these hazards by doing everything possible to satisfy you. We hope that the rest of your stay went well and that you enjoyed visiting the Parisian capital. best regards

Dear Madam, First of all, I would like to apologise for the inconvenience caused by the air-conditioning malfunction and also for the misunderstanding. However, although there was this miscommunication, I cannot allow you to imply that the management is terrible and not customer focused, this is exaggerated and illegitimate! We have repeatedly proposed solutions to satisfy you: - On Friday evening, a fan which you refused - On Saturday at 1pm, we offered to change your room immediately so that you could have air conditioning. You did not accept and chose to think about it despite our warning that it would be too late to make the request later as our hotel would be fully booked. - In the evening you asked for the room, unfortunately we were at a loss, and we offered you a fan, again you refused. The attitude you describe can in no way describe that of one of my receptionists, in whom I have complete confidence and who are always kind and understanding. We admit the mistake of not having passed on the information on Saturday morning and we apologise for it, however, we remain professionals, human beings and we sincerely did everything to satisfy you on the spot. Best regards,

dear guest, thank you to share your experience in our hotel and we appreciate the good note you gave . I am happy that all the services met your expectations. I hope you enjoyed the univers of famous poet Arthur Rimbaud hope to see you next time have a good day. best regards.

dear guest, we thank you to take time for sharing your experience in our hotel dedicated to Arthur Rimbaud. we are glad to see you appreciate the location near East and North station and subway's line 4,8,9 to visit Paris. Hope to see you next time, Best Regards.

Dear Michelle, we thank you for taking the time to share your experience in our hotel dedicated to the poet Arthur Rimbaud. We are delighted that you appreciated the cleanliness of the hotel, to which we are very attached, as well as the friendliness of the staff. You note our very privileged location to visit all the attractive places of Paris. We note your disappointment with the Wifi (for which we are in the process of resolving the problem) and the air conditioning which was indeed defective during your stay. We were also able to do what was necessary to have this resolved. We hope to see you again very soon with us during a next Parisian getaway

thank you so much for your good comments. we are very glad you spent a good time in Arthur Rimbaud's hotel and hope to see you in your next future stay in Paris best regards

Dear Sir, We listen to feedback when it is constructive and allows us to improve. However, in your case, your comment is very severe, even unfair, because it mentions only one negative point: our location. This is the only element that we cannot change, and it is a criterion that you were aware of when you made your reservation, because our address is clearly indicated on the platform. The 10th arrondissement is not part of the tourist districts per se, but has a recognised historic architecture and many neighbourhood theatres. Moreover, it is possible to reach Châtelet, the Place de la République, the Marais and the Grands Boulevards in 15 minutes on foot. Not forgetting the nearby metro which allows you to quickly reach all the points of interest of the capital. I hope you still enjoyed your stay in Paris. Sandrine Lefevre General Manager of the Hôtel Littéraire Arthur Rimbaud ****

dear Stuart, thank you so much to share your experience in our hotel. We are very happy you enjoyed your stay with us. thank to point out our helpful staff and our ideal location to visit Paris. I hope you appreciate too the thematic on Arthur Rimbaud, the famous poet and you take with you the book offered in the room. hope to see you next time best regards

Dear Mickael, we are very happy to read your good comments regarding your stay in our hotel. We sincerely thank you to point out the good location of the hotel, the kindness of the staff. we hope you appreciate too the literary atmosphere and decoration around the famous poet Arthur Rimbaud. Hope to see you again for your future stay in Paris. best regards

we thank you for taking the time to share your experience with us in our hotel. We are delighted that it lived up to your expectations. Thank you for emphasizing our excellent location which allows you to visit all the main Parisian sites. We hope to see you soon on a next trip to Paris

bonjour, nous sommes heureux, au vu de cette excellente note, d'avoir pu contribuer à la réussite de votre séjour. Vous avez pu apprécier notre hôtel rénové depuis peu, avec sa thématique littéraire autour du poète Arthur Rimbaud, sa localisation idéale pour visiter Paris et sa proximité des 2 gares (Nord et Est). Nous espérons vous revoir très bientôt lors de votre prochain passage sur Paris. cordialement

dear Neil, thank you so much to take time to share your experience in our hotel and for this excellent note. We are sincerely happy we contribuate you to enjoy your stay with us in Paris. it seemed your appreciate our good location for visiting all main places of the Capitale,our room refreshed few monthes ago with thematic of famous poete Arthur Rimbaud. hope to see you again for your next stay

Dear guest, we thank you for your good comment on your stay in our newly renovated hotel, dedicated to the poet Arthur Rimbaud; you could enjoy the decor in your room and everywhere in the hotel. Perhaps you have taken the time to consult few books from our large library. we hope to see you again soon on a future visit to Paris

Madam, Sir, It is with sadness that I discover that you do not wish to renew your stay with us. I regret not to have more information to determine what you disliked. We are indeed located in a pedestrian walkway, which brings us peace and quiet in the heart of Paris. However, the hotel is clearly visible from the main street and we are available by phone to guide you if necessary. I hope that your Parisian experience was pleasant and that you appreciated the cultural and poetic parenthesis that was offered to you in our Hôtel Littéraire. Sandrine Lefevre General Manager of the Hôtel Littéraire Arthur Rimbaud ****

Madam, Sir, Reading your testimony carefully, I note that your stay went well, and I am delighted about it. You were able to discover all the facets of the capital and rest in a comfortable room after a day strolling through its typical streets. The change of scenery that can be felt in Paris as you move from one district to another would undoubtedly have been a source of inspiration for Arthur Rimbaud, the French poet who was passionate about travel and used to frequent the Gare de l'Est district. Concerning your remark on the price, I do not know your elements of comparison, however our rates correspond to our level of service, that is, a hotel renovated at the beginning of the year, its original literary theme, qualified staff, the proximity of the metro, the fitness room, etc.. I hope you have appreciated the literary parenthesis we propose. We will be delighted to see you again if you wish to repeat this tailor-made experience. Sandrine Lefevre General Manager, Best Western Hôtel Littéraire Arthur Rimbaud ****

Dear Mr Stewart, I am really sorry to read your comment about your stay in our hotel. I can understand your surprise about your journey from the Gare du Nord to our hotel: the district of the 10th arrondissement is a very popular, cosmopolitan and very lively place but there is no more insecurity than in others neighborhoods of the capital. I think you enjoyed the calm of the street where the hotel is located. As for the size of the room, I am disappointed that it did not meet your expectations. Do not hesitate next time to contact us to ask for a room more in adequation with your wishes. Our team will be happy to satisfy you in this way. I hope to see you again soon in our hotel.

thank you so much for your good comments concerning our staff. They really appreciate your compliments. we hope you enjoy your stay in our hotel and Paris. hope to see you again next time best regards

dear guest, thank you so much for your good comments concerning staff. I am sorry to read you had problem with hot water: did you inform the reception to solve the problem? we are here to help you and improve our services in case of inconvenience. I hope you enjoy your stay anyway and hope to see you again in Paris best regards

Dear Sir, Thank you for choosing our Hotel Littéraire for your trip to Paris. I regret to read your impressions about our rooms. As you may have noticed, we are fortunate to welcome you to an old Haussmann building that is typical of the city. As is customary in Paris, we have adapted our rooms to the current architecture to offer you real cocoons of comfort. I'm sorry your room seemed small to you. On the spot, you shouldn't have hesitated to ask our teams. Depending on availability, we could have offered you one of our prestigious rooms called "La Plume". They are more spacious and decorated in a poetic and romantic way. On our platforms, we have also published a non-exhaustive list of photographs of our rooms, perhaps that's what caused such an impression? In any case, we thank you for underlining the kindness and professionalism of our teams. We hope you have been sensitive to the world of Arthur Rimbaud, the great poet who loved freedom. Sandrine Lefevre Directrice Hôtel Littéraire Arthur Rimbaud****

Dear Sir or Madam, I can quite understand that you have more or less appreciated some aspects of your stay.... But how can you say that "everything was terrible" when the whole team is dedicated to the success of your stay and listening to your needs? Our hotel was also completely renovated at the beginning of the year and our rooms are equipped for your comfort (air conditioning, Nespresso coffee machine, quality bedding...), so I would like to know exactly what you disliked. I remain available if you wish to give me more details and I hope that you have still enjoyed your stay to discover Paris and its treasures. Sandrine Lefevre General Manager, Best Western Hôtel Littéraire Arthur Rimbaud ****

cher hôte, au vu de cette note, nous sommes déçus de ne pas avoir répondu à vos attentes. Nous aurions aimé échanger avec vous s'il y avait des points d'insatisfaction. La satisfaction du client est au coeur de nos préoccupations. N'hésitez pas à nous contacter par email afin d'en discuter nous espérons néanmoins que votre séjour à Paris vous a séduit et que vous reviendrez cordialement

cher hôte, merci pour cette bonne note. Nous sommes ravis que vous ayez apprécié notre hôtel fraichement rénové, notre salle fitness, notre petit-déjeuner avec des produits frais, bio et faits maison et surtout notre localisation exceptionnelle pour visiter les principaux monuments de Paris. Avez-vous eu l'occasion de parcourir un des livres de notre bibliothèque dédiée au poète Arthur Rimbaud? nous espérons vous revoir prochainement dans notre hôtel cordialement

cher hôte bonjour, nous sommes ravis de cette excellente note que vous nous attribuez. nos services ont té à la hauteur de vos attentes et nous nous en félicitons. Vous avez pu profiter de notre excellente situation pour visiter les principaux sites touristiques de Paris, de nos chambres fraichement rénovées en hommage à ce merveilleux poète qu'était Arthur Rimbaud. Nous espérons vous revoir très bientôt chez nous. cordialement

cher hôte, nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Cette note reflète votre entière satisfaction: c'est un réel encouragement pour mon équipe et moi-même. Vous avez certainement apprécié notre localisation pour visiter Paris, notre hôtel fraichement rénové en hommage à ce merveilleux poète qu'était Arthur Rimbaud.Nous espérons vous revoir bientôt chez nous.Cordialement

dear customer, thank you for taking time to share your experience in Paris. Our neighborhood is very lively, cosmopolitan but there is no insecurity; our location is, as you point out, ideal for visiting all the best places in Paris. We hope to see you again soon on your next visit to Paris

Dear guest, we are delighted that your stay in our hotel has lived up to your expectations. I would not hesitate to share with my team your beautiful appreciation concerning them. our location is ideal indeed for visiting all the tourist places of Paris. We hope to see you again soon on your next Parisian getaway. best regards

Dear Madam, dear Sir, Thank you for the compliments on the hotel and staff. I hope you enjoyed (re)discovering the universe of the poet Arthur Rimbaud. Regarding your remarks about the room, please note that you have the possibility to leave your large luggage at the reception for more comfort. I take note of your remark about the shower. We will be delighted to see you again during a future stay in Paris to share with you once again our literary passion. Sandrine Lefevre General Manager, Best Western Hôtel Littéraire Arthur Rimbaud ****

dear guest, thank you for taking time to comment your stay in our hotel. We are delighted that our services have lived up to your expectations. We hope you enjoy your stay in Paris and to see you soon in our hotel. best regards

Thank you for highlighting the positive aspects of your stay. It is true that our location in the heart of a dynamic district and very well connected by the metro makes it easy to fully enjoy Paris. I find you very severe about the hotel's immediate surroundings, located in a pedestrian street. We do our best to keep it welcoming at all times. With regard to your request for a room with a bathtub, I confirm that the conditions of the room you have booked on the site indicate a room with a shower, and not with a bathtub. The person who welcomed you in the evening offered you to change rooms the next day, which we would have been pleased to do. However, since you did not come back to us on this subject, we could not take the initiative to change your room without your consent. I'm sincerely sorry to read your feelings. Our newly renovated hotel, dedicated to the French poet Arthur Rimbaud, is designed to offer you a relaxing break that is ideal for escape. I hope we will have the opportunity to welcome you again to show you the true face of our hotel and, this time, to fully satisfy you

First of all, I would like to thank you for taking the time to recount your stay at our establishment. We are delighted that it has gone well overall. On the other hand, I am extremely surprised by the irony and virulence of your comment about the neighborhood and management. I think the message exchanged was very misinterpreted and I'm sorry. The neighborhood is very lively, cosmopolitan, mixed, as some customers point out to us and think, therefore, that there is insecurity, which is not the case. So I thought, wrongly, I concede it, that it was your opinion ... You can imagine that we come to work every day in this neighborhood and know it, contrary to what you seem to suppose. As in many cities and capitals around the world, you also find homeless people, people who engage in "un-Catholic" practices, and that in any neighborhood ... the presence of police is sometimes necessary Regarding your wish of room with bath, I confirm you that the reserved room mentions on the site a room with shower, and not bath. The person at night who received you could actually do nothing the day of your arrival and kindly proposed that you change rooms the next day, which we would have done with pleasure if the person of the day had had setpoint. Nevertheless, since you did not return to us to change rooms, we could not satisfy you in this way. Even knowing your request, we could not have changed your room without your consent. remain at your disposal

Dear Madam, Thank you for taking the time to send us your comments on your stay at our hotel. Certainly the neighborhood is cosmopolitan but I can not let you say it is scaring. There is also everywhere as in all the capitals of the world some homeless people but they are not next to our door. I am also surprised to read that the receptionist in post had a very bad welcome. If you mention the problem with your daughter, there was just a lack of understanding, but she never disrespected you: she was just trying to figure out what happened the day before. Looking forward to welcoming you to the next stay in Paris

hello Michael, thank you for your good comments. we are happy your stay in Paris is a success. Hope to see you soon best regards sandrine

Thank you for complimenting our establishment located in the heart of the 10th arrondissement! (note 4/5). On the other hand, what a surprise to read this mention concerning our team. It's very rare to read this for us while the friendly atmosphere is usually what our customers prefer. I hope you have enjoyed the discovery of France and Paris! Sandrine Lefèvre / manager

Dear Ave Le, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our hotel is located near by Chatelet and Les Halles, and 4 lines of Metro in Strasbourg Saint Denis will help you during your trip around Paris. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards Laurence M Best Western Hôtel Faubourg Saint Martin

Dear David, Thank you so much for your comment, you are a great Ambassador for our hotel ! We hope to welcome you for your next stay in Paris. Kind regards. Laurence M. Operating manager at The Hôtel Best Western Faubourg Saint-Martin