Hello Kirk! Thank you for your review. As we talked personally during your stay, we do not have a 24-hour reception and therefore we contact our guests in advance to find out information for check-in in advance. We make this contact either through the booking platform (in this case Expedia) which directs to the email provided by guests, or via the telephone contact provided to us by the booking platform (Expedia) via WhatsApp. Unfortunately, as you told me, you were not alert to my successive contacts and did not reply to the several requests for information I sent.Although we do not have a 24-hour reception and as our name (Home @ Porto Clérigos Apartment) indicates, we are Apartments (not hotel), we are quite flexible with check-in.Despite these, as you also told me, i’m happy that you had have a great time in Porto and also enjoyed your stay in the apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Alley! Thank you so much for your review.I’m very happy that you had a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hello Behjatolah! Thank you so much for your review and kind words as well. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hello Daniel and Katheleen! Thank you so much for your review and kind words as well. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hello Emily! Thank you so much for your review and kind words as well. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guest that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hello Nicholas!Thank you for your review!I’m happy that you had have a good time in Porto and also that you felt well and comfortable in the apartment and liked our service as well.It was a pleasure for us have received you in our apartment and if you come back to Porto we will be happy to welcome you again! I hope to see you soon!

Hello Donna! Thank you so much for your review and kind words as well.I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hello!Thank you so much for your review and kind words. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guest that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Janna! Thank you so much for your review and kind words. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You and your family were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again and in one of our apartments on the first floor. I hope to see you soon!

Hello Marcia! Thank you for your review. It was a pleasure for us to receive you in our apartment and If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Madine! Thank you so much for your review.I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guest that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Marianne! Thank you so much for your review and your kind words. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartments and liked our service as well. You were such extraordinary guest that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Lauren! Thank you so much for your review and your kind words. I’m very happy that you had have a great time in Porto and also that you felt well and confortable in our apartment. You and your family were such extraordinary guests that we had the pleasure of have received in our apartment.If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Kavita! Thank you so much for your review and your kind words. You were such extraordinary guests that we had the pleasure of have received in our apartment. I’m very happy that you had have a great time in Porto and also enjoyed your stay in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Kristina! Thank you for your review. In fact, we have 2 apartments on the first floor and other 2 on the third, but the apartment you booked is on the third floor. You were such extraordinary guests that we had the pleasure of have in our apartment and we are very happy that you had a great stay in Porto and felt well and comfortable in the apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Dear Chee Ng, We are sad and disappointed that you did not have such a good experience as we wished in our Apartments. In fact, the construction close to the building creates several constraints and I wish they weren't there. Although, they work under all the security rules and without any danger to the people who are walking close or under it. Normally, early in the morning, they don't do activities with a lot of noise, but I’m aware that even those activities with little noise can sometimes bother who are close by. My apologies, but unfortunately I can't do much about the works. From what I have been informed, they are already in the final phase of the works and removing the scaffolding from the construction. Despite the apartments being located in downtown Porto, they are on a quiet street with no shops, bars, restaurants or other services open at night. It is a street that combines locals with some accommodations and usually the street is clean and without bad smells. I believe it was a very punctual situation, as we do not observe these situations and we don not have this kind of feedback from our guests. As for seagulls, unfortunately they are a problem for the entire city of Porto, particularly in the downtown area. Porto City Council has been trying to implement measures to dissuade seagulls from hanging around the city. The apartments are located in a historic building but were entirely renovated in 2018 and 2019 and every year the necessary renovations and renovations are carried out so that our guests feel comfortable and have a good experience in our Apartments. It is for this purpose that we work and fortunately our work has been recognized by the majority of guests who give us good feedback and reviews, proving that they felt good and enjoyed staying in our Apartments.

Hello Leroy! Thank you so much for your review and kind words. You were such extraordinary guests that we had the pleasure of have in our apartment. We renovated all our apartments in February and we are very happy that you liked it, felt comfortable and have had a great stay in Porto and in the apartment as well. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Lorraine! Thank you so much for your review. You were such extraordinary guest that we had the pleasure of have in our apartment. We renovated all our apartments in February and we are very happy that you liked it, felt comfortable and have had a great stay in Porto and in the apartment as well. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Mary! Thank you so much for your review. You were such extraordinary guests that we had the pleasure of have in our apartment. We renovated all our apartments in February and we are very happy that you liked, felt comfortable and enjoyed your stay in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon! 🙂

Hello Muhieddine! Thank you so much for your review and kind words as well. You were such extraordinary guests that we had the pleasure of have in our apartment. We renovated all our apartments in February and we are very happy that you liked it, felt comfortable and enjoyed your stay in the apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon! 🙂

Hello Fiona! Thank you so much for your review. You were such extraordinary guest who we had the pleasure of have in our apartment. We renovated all our apartments in February and we are very happy that you liked it and felt comfortable. The apartment you booked was the Studio Apartment, the smaller one, which is on the third floor. But we do have also apartments in the first floor, which are bigger and with less steps. If you come back to Porto, we will be happy to welcome you again.

Hello Shareefa! Thank you so much for your review and kind words as well. You were such extraordinary guest that we have had the pleasure of having in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Charles! Thank you so much for your feedback! You were such an amazing guests that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon! 🙂

Hello Catherine! Thank you so much for your feedback! You were such an amazing guests that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon! 🙂

Hello Eric! Thank you so much for your feedback! You were such an amazing guests that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon!

Thank you so much for your feedback! It was a pleasure have you in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon! 🙂

Hello Anna Maria! Thank you so much for your feedback! In fact we have 2 apartments in the first floor (apartment 1 and 2) and another 2 in the third floor (apartments 3 and 4). Unfortunatelly we don´t have elevator but we do help our guests with their luggages. It was really a pleasure to have you in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon! :)

Hello Jess! Thank you so much for your feedback! You were such an amazing guests that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon! 🙂

Thank you for your feedback! It was a pleasure to have you in our apartment and if you return to Porto we would like to welcoming you again.

Hello Mary! Thank you so much for your feedback! You were such an amazing guests that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon!

Hello Margaret! Thank you so much for your feedback! It was a pleasure having you in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon!

Hello Thomas! Thank you so much for your feedback! You were such an amazing guests that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again. Hope see you soon!

Thank you so much for your feedback! You were such an amazing guests that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again.

Thank you so much for your feedback Alan! You were also such an amazing guest that we had the pleasure to have in our apartment. If you return to Porto we would like to welcoming you again.

Hello Pierre! Thank you so much for your review!I’m very happy that you had a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You and your family were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hello Monika! Thank you so much for your review.I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hola Yamil! Muchas gracias por tu review. Creo que debe haber un error al considerar que somos un Hotel, ya que en la plataforma de reservas está explícito que somos Apartamentos, en realidad, como nuestro nombre indica: Home @ Porto Clérigos Apartment.De hecho, no disponemos de recepción 24 horas, pero recibimos personalmente a nuestros huéspedes, dándoles la bienvenida, explicándoles sobre el apartamento y dándoles sugerencias sobre lo que pueden visitar y hacer en la ciudad de Porto. También estamos siempre disponibles vía WhatsApp, respondiendo con prontitud ante cualquier situación que nuestros huéspedes puedan solicitar o necesitar.Apesar de eso, estamos muy contentos de que han disfrutado de vuestra estancia en Porto y de que han sentido bien y cómodos en nuestro apartamento y de que tambien les gusto nuestro servicio. Fue un placir recibirlos y si vuelven a Porto, estaremos encantados de darles la bienvenida nuevamente.Espero verlos pronto!

Hello Olivier! Thank you for your review.I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again! I hope to see you soon!

Hello Jacques! Thank you so much for your review and kind words. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You and Dominique were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello Natalia! Thank you so much for your review.I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartment and liked our service as well. You were such extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hello François!Thank you for your review and your kind words. I’m very happy that you had have a great time in Porto and also that you felt well and comfortable in the apartments and liked our service as well.You were extraordinary guests that we had the pleasure of have received in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Hola Eliana! Gracias por tu review. Estamos muy contentos que tu y tu familia hayan tenido una buena estancia en Porto y en el apartamento. Si regresan a Porto, nos gustaría que se quedaran con nosotros nuevamenteEspero verlos pronto!

Hello Sylvie! Thank you so much for your review.You were such extraordinary guests that we had the pleasure of have received in our apartment. I’m very happy that you had have a great time in Porto and also enjoyed your stay in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Olá Julio! Lamentamos que tenha sentido que não teve uma boa experiência nos nossos Apartamentos. Durante a vossa estadia, como habitualmente fazemos, mandamos uma mensagem a perguntar se estava tudo bem e se precisavam de algo, ao qual não tivemos resposta. Infelizmente também não temos indicação do que não achou positivo na sua estadia, mas no entanto iremos verificar internamente o que poderá não ter corrido tão bem. Obrigado!

Hello Thi Ngoc! Thank you for your review. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon!

Thank you so much for your feedback and kind words as well. You were such extraordinary guests that we have had the pleasure of having in our apartment. If you come back to Porto, we will be happy to welcome you again. I hope to see you soon! 🙂

Olá Sandra! Muito obrigado pelo vosso review. Reabrimos recentemente os apartamentos após mais de 1 ano fechados devido à pandemia covid-19, e é tão bom voltar e ter este feedback maravilhoso! Vocês foram hóspedes extraordinários que tivemos o prazer de ter em nosso apartamento. Se regressarem ao Porto, teremos todo o gosto em vos receber novamente. Espero vê-los em breve! 🙂