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Reviews of Hotel y Spa Santa Fe Colonial

3.5 out of 5
Hotel y Spa Santa Fe Colonial
Sector 91 Manzana 7, Predio 7, Paso Real, Santa Fe de Antioquia, Antioquia

Reviews

6.6
Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 4 out of 19 reviews" "
Rating 2 - Terrible. 4 out of 19 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joel and Dayana’s honeymoon
We just got married and it was our honeymoon. It was so relaxing and peaceful. The service made us feel special and the chef in the kitchen was incredible.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third visit. there are so many hotels to choose from but we keep going back to Colonial
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and good service , is not a 5 star hotel but yes a good 3 stars
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2018

6/10 Okay

Juan, South Fla

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It's ok but don't expect luxury
The staff really makes this place memorable. Everyone is always happy to help and serve. The place itself is in serious need of TLC. The big pool had mold on the tiles, bathrooms on the common area wouldn't flush. In the room, the hot water didn't work the first night, had to call mtc over who took care of it quick. There weren't lock up safes in the room, and neither the front door nor the sliding door had extra security besides the regular lock. The town is still about a 5-10 min drive so you'll either have to pay for a "tuk-tuk" or take a drive there. We had breakfast at the hotel which was great, didn't try dinner there since we wanted the town experience
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool, hotel & staff was very friendly
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Very quiet setting. The pool is spectacular.
Stayed 2 nights in May 2018

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel sin servicio
Esta fuera de servicio el hotel hace un año y ustedes me confirmaron una reserva
Stayed 2 nights in Apr 2021

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

claudia m

Disliked: Staff & service
No fué un descanso
Fuí hace dos años y pensé que encontraría por lo menos lo mismo ; felicito a las dos señoritas de la recepción por su amabilidad para procesar las quejas o reclamos ; el hotel tiene una área muy generosa como para tener una sola piscina ( integrada adultos y niños ); esta área de la piscina se llena con las personas que pagan por un día de sol (osea la cuarta parte de lo que pagamos los huéspedes que dormimos en el hotel ), esta población que llega a su pase de día , ocupa la zona húmeda y las asoleadoras , y te sientes como en una piscina pública ; el clima caliente de Santa Fe de Antioquia es para disfrutarlo al lado de la piscina y por eso pagas este valor que no es para nada económico; no hay lugar para los huéspedes en este espacio sobrevendido a los que van de paso; la cena un bufete muy pobre en calidad y variedad; ojalá cambien o no creo que sobrevivan a la calidad
Stayed 1 night in Jan 2020

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
En la habitación que estuvimos. La cama sonaba todo el tiempo. Así que no se pasó buena noche, de cuenta de este sonido! No me podía ni mover.
Stayed 1 night in Sep 2019

2/10 Terrible

luz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
En las habitaciones no había aire acondiocnado, la plata no era suficiente. La energía se interrumpía, y los empleados decían que era porque estaba full. Me pareció increíble que el checkin y el checkout estuvieran a cargo de una sola persona. Esto retrasa y siempre hay fila
Stayed 1 night in Sep 2019

8/10 Good

Sofia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

2/10 Terrible

Kari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great disappointment in Santa Fe
- the pool is nice, and so is the pool bar staff - the reception staff are unfriendly, not attentive and does not speak anything but Spanish - the grounds and the buildings are very nice, old colonial style with lots of antiques - the guest rooms are very spartan, not even a closet or somewhere to hang a dress or suit - the management is unfriendly - forget about the "spa" part - a crummy little room with no service - our bathroom floor flooded with water from the toilet could not be fixed during our stay - internet is practically non-existing, even in the reception area - the free breakfast is nothing to write home about - all the time short on towels... - the listing on hotels.com said the Santa Fe attractions (Cathedral, village square, museums etc) is just 1 minutes walk away. The truth is 25 minutes walk, 3 kilometers (10 mins with tuc-tuc). We chosethis resort because of its claimed central location, and was very disappointed! Because of trfic and heat it was not possible to walk to the village centre.

10/10 Excellent

Gerald

Liked: Staff & service
Séjour Santa Fe
Un lieu très agréable, bien qu'un peu vétuste (eau chaude pas toujours activée, ...). Bel endroit au global
Stayed 2 nights in Dec 2017