Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

Buenos dia, agradecemos su estancia también lamentamos que haya tenido esa mal experiencia esperamos nueva vez verlo por aquí,y tomaremos su comentario paramejoramiento del mismo . gracias

Buenos día, no es de lujo ya que es un hotel pequeño pero tratamos de que sea lo mas acogedor posible para brindarle un buen servicio y hacer que se sientan como en casa .gracias por preferirnos en su visita

thank you dear...

thank you .

thank you

Ms Axel, In answer to your review on hotels.com. You forgot to mention a few things about your stay in Micro Hotel you forgot to let people know that you had a party of 4 people only made a reservation for three people on Expedia.com when you arrived at Micro Hotel at 10.40 pm you informed the receptionist that the 4th person was staying with family near by and you wanted to check in first and then take them to where they were going. You made a reservation for 2 double room at our hotel on ------with hotels.com. You then called the hotel and asked if 4 people could share a double room. You were informed that 3 people could share a double room & you could make a reservation for a single room. After this conversation you proceeded to go on to hotels.com and canceled your reservation for 2 double rooms. After this you went to the Expedia.com website and made a reservation for Micro Hotel 1 double room for 3 people and 1 single room for 1 person later that day you canceled the reservation for the single room. On the 31st of March your party of 4 people arrived in the hotel at 10.40 You told the receptionist that the fourth person was staying with family near by but you were going to check into your room first, come down and leave again. All 4 people went up stairs checked into your room and as protocol the receptionist called your room thirty minutes after you settled in to make sure everything was up to standard for you and if you needed anything. Everything for you was fine. More time has gone by and the receptionist called your room to know if the 4th person in your party was staying because if they were they needed to come down stairs check into another room and register in the hotel. No one came down stairs either to check in and register or leave. After more time has passed the receptionist called again, again, and again 10 times in all. The last phone call to your room you were advised that security was going to be called. Your response was oh no they are going to check in. They were checked into to room106 at 1.49am you were in 107. Along with our cameras We do have documentation to prove your deceatfulness. It is hotel policy that everyone staying in the hotel has to register at the front desk according to the law and insurance purposes there are also capacity restrictions for every room as you were made aware of in a conversation over the telephone after your original reservation. In the event of an accident or a situation in the hotel. Micro Hotel has to account for every guest and employee in the hotel. We apologize to you if we inconvenienced you for you and the employees safety & security. But we will let the readers that are reading this statement make up there mind of your real intentions of what you were trying to achieve. We have cameras all over the hotel not just for our own security but the security of the guest and employees alike. When we checked our cameras you left the hotel the next morning 1st of April just before 6am not 6.50am like you said in your review you arrived back at the hotel at 10.30am after breakfast was over, the manager Murial instructed the restaurant staff to serve ye breakfast even though the restaurant was closed in which they did serve all your party breakfast. You then checked out with the manager Murial who was behind the reception desk. Cameras also revealed the truth that the manager Murial did have interactions with you during the duration of your stay. In your review you mentioned she was not available. All of our clients that have appointments with the American Embassy have breakfast if they don't have time before they leave for the Embassy they have it when they come back just like you and your party. Complementary late check out is also extended to our American Embassy guest from 12 noon to 2pm. We do value all our guests and work with them to fill there needs. We would like to take this opportunity to thank all our guests for choosing Micro Hotel. When you arrived to our hotel the restaurant was closed at 10pm as do most restaurants in hotels close at this time. We do have a bar where all sort of beverages & snacks are available 24 hours. You mentioned in your review nothing available. Yes it is true we don't have an elevator yet to accommodate handicapped guests. We are a small independent hotel we don't have the backing of a large chain hotel or do we reflect the charges of a large chain hotel. We have come a long way since we opened our doors in 2009 always improving, extending & yes our elevator shaft is awaiting for its elevator to take its place at Micro Hotel. And Yes We have had the honor of hosting some handicapped & very sick guests at Micro Hotel. They are always very grateful and thankful for the care and services they received for eg receiving complementary room service for the duration of their stay. You mentioned we did not know the meaning of guest services. We are very proud of the cleanliness of our room & bathrooms at Micro Hotel we make it out priority. Ms Axel, I have yet to meet a person well traveled for business & leisure to behave & act in this manner as you have. Lastly you mentioned the hotel is in a bad area and as you also said yourself in your review the hotel is very near the American Embassy so is the American Embassy in a bad area as well. Micro Hotel thanks all its loyal guest over the years and it is your support that have brought us a long way we look forward to seeing and serving you at the best of our ability in the future and are looking forward to making new ones. Thanks you for choosing Micro Hotel. Thank you!