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Reviews of Holiday Inn West Covina, an IHG Hotel

3.5 out of 5
Holiday Inn West Covina, an IHG Hotel
3223 East Garvey Avenue North, West Covina, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1001 reviews" "
Rating 8 - Good. 301 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hamilton

Stayed 1 night in May 2024

10/10 Excellent

brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, and easy accessibility off the freeway
Stayed 1 night in May 2024

8/10 Good

Jeniece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

ABDURRAHMAN

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room need to be renew
Stayed 3 nights in May 2024
Response from Hotel Management on 16 May 2024
Thank you for providing a review. We hope to see you again in the future!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how convenient the location was, the little traffic on the route to the hotel and how it was right next to the freeway.
Stayed 1 night in May 2024
Response from Holiday Inn West Covina Team on 14 May 2024
Thank you so much for your review of our hotel, Christopher. We are pleased to hear that you convenience of our hotel's location during your stay with us. We hope that you will give us the opportunity again to serve you in the future!

8/10 Good

Jayne, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay
Stayed 2 nights in May 2024
Response from Hotel Management on 16 May 2024
Thank you for the positive review. We hope to see you again in the future!

6/10 Okay

Emily

Travelled with family
Disliked: Amenities, property conditions & facilities
Room size is too small and tight.
Stayed 1 night in May 2024
Response from Hotel Management on 16 May 2024
Thank you for providing feedback about your experience. Please accept our apologies for falling short of your expectations. Rest assured that our team will take note of your comment moving forward into any future remodeling plans.

4/10 Poor

xiaoyu

Business traveller
Disliked: Property conditions & facilities
No bottle water provided, no refrigerator, no free breakfast. It doesn’t match the price.
Stayed 1 night in May 2024
Response from Hotel Management on 16 May 2024
Thank you for providing feedback about your experience. All of the guestrooms come with a microwave, a minifridge in the cabinet, and a coffee machine. Please accept our apologies for falling short of your expectations. Our team will keep in mind your comments for any future restructuring of our services.

8/10 Good

Naja

Stayed 2 nights in Apr 2024

10/10 Excellent

Adriana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice, close to local starbies and food options
Stayed 3 nights in Apr 2024
Response from Hotel Management on 16 May 2024
Thank you for the positive review. We hope to see you again in the future!

10/10 Excellent

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
The photo online and in person was different place was not clean. More like a motel. I was not pleased with this place
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 May 2024
Thank you for providing feedback about your experience. We are sorry to have fallen short of your expectations. Rest assured our team will investigate and work towards fixing these matters that you have brought to our attention.

10/10 Excellent

Bao

Stayed 1 night in Apr 2024
Response from Hotel Management on 16 May 2024
Thank you for the positive review. We hope to see you again in the future!

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for the positive review! We hope to serve you again in the future.

10/10 Excellent

Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for the positive review! We hope to serve you again in the future.

6/10 Okay

Jessica

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for providing feedback. Our team will work to improve our services. We appreciate your patronage.

8/10 Good

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for the positive review! We hope to serve you again in the future.

6/10 Okay

Alfredo V

Travelled with family
No free breakfast at this location.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Thank you for your feedback. As we are not a Holiday Inn Express, our location does not have a complimentary continental breakfast. We apologize for the misunderstanding.

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for the positive review! We hope to serve you again in the future.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.

6/10 Okay

Janet, Yucaipa

Travelled with family
Liked: Cleanliness, amenities
Breakfast is not a buffet. It’s table service
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! Your comment is invaluable to us in our effort to continue improving our services according to what our guests like. So, again, thank you for taking the time to write a review.

6/10 Okay

ABDURRAHMAN

Business traveller
Liked: Staff & service
Door lock is not working.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback. We shall have our engineering team investigate the matter. We appreciate you bringing this to our attention.

4/10 Poor

Jimmy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback. Please accept our apologies for falling short of your expectations.

10/10 Excellent

Anatolii

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.

8/10 Good

Evelyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful for a few days
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.

10/10 Excellent

kathleen, henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient right next to freeway
Stayed 1 night in Jan 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.

8/10 Good

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3days and 2nights. Location is accessible to all we need, we enjoyed our stay. The staff are friendly and helpful. Thank you, Holiday Inn (West Covina) Keep up the good work, hope we stay there again.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 6 Feb 2024
Thank you so much for taking the time to tell us about your experience at Holiday Inn WEST COVINA. Our team is elated to hear you enjoyed your stay with us! We also hope to have the opportunity to serve you again in the future.

10/10 Excellent

Sui Ping

Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Thank you so much for taking the time to tell us about your experience at Holiday Inn WEST COVINA. Our team is elated to hear you enjoyed your stay with us!

6/10 Okay

Jessica, Montebello

Business traveller
Stayed 1 night in Jan 2024
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay. Please accept our apologies for not meeting your expectations. We value your comments, and our team shall continue to work towards improving our services.

10/10 Excellent

Issis

Stayed 1 night in Jan 2024
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.

8/10 Good

kathleen, henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.

10/10 Excellent

Cynthia A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with all the great amenities needed
Response from Hotel Management on 28 Feb 2024
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.

6/10 Okay

Renato

Stayed 1 night in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay. Please accept our apologies for not meeting your expectations. We value your comments, and our team shall continue to work towards improving our services.

8/10 Good

Nat

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.

8/10 Good

Elizabeth

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.

8/10 Good

Sui Ping

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Nov 2023
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.

10/10 Excellent

Alysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and nice. Felt at ease when staying here. Would definitely book again.
Stayed 1 night in Nov 2023
Response from Hotel Management on 15 Jan 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service. There was a blood stain on a bath towel and the front desk laughed it off and said it was Cheetos. Will never stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

danford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent with the only detriment was one of the elevators went out, but no complaonts. Staff was freindly, helpful, quick with any requeats and the breakfast was fresh
Stayed 3 nights in Oct 2023

10/10 Excellent

Esteban

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again for my next event hotel was super friendly and clean will stay again
Stayed 3 nights in Oct 2023

4/10 Poor

ABDURRAHMAN

Disliked: Property conditions & facilities
I do not like it.
Stayed 4 nights in Oct 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Parking
Stayed 1 night in Oct 2023

8/10 Good

xuehong

Stayed 2 nights in Oct 2023

8/10 Good

Russel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Stayed 2 nights in Oct 2023

6/10 Okay

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was overall a good stay. The breakfast was lacking in my opinion for what was talked about. Was told it was more sit down and had omelets and things…nope. Typical hotel breakfast. Outside of that the hotel is older but clean.
Stayed 2 nights in Oct 2023