Great location.. propular sites in walkable diatance. Staff were helpful until check out day, couldnt get ahold of staff initally for a safe luggage storage place, once contact was made we were asked to leave our bags under a desk in the lobby. Reception is not staffed during houra deacribed on expedia.
Opmerking van Hotelbeheer
21 jun. 2023 door Plaza Goya Rooms Hotelbeheer
Dear Britanny,Thank you very much for your opinion about your stay with us, your evaluation is very important to improve our service. As regards the reception service, unfortunately, we do not have 24 hours of reception, but this information is written is the descriptions of the reservations. However, we have a 24 hours service to provide the guest a canal of communication in case there is any doubt or any problem that needs to be solved. As you mentioned before, a person from our staff talked with you about leaving the luggage in the hotel before check out. In those cases, there will be always a communication with our staff. We hope to see you soon in Barcelona.Kind regards.