Op basis van 359 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,7 Service & personeel
4,6 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 10 mei 2024
The service when we arrived wasn’t good
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
It was 90 degrees out and the pool was not open for use. This should’ve been displayed on the website. I would’ve booked elsewhere. I feel like I was overcharged especially since not all the facilities were open.
Opmerking van Hotelbeheer
10 mei 2024 door Hotel Manager Hotelbeheer
Dear Ivanelys,We apologize for the inconvenience regarding the pool closure. We understand your disappointment and will work to ensure our website accurately reflects current amenities. Your feedback is valuable, and we'll strive to enhance transparency to provide a better experience for our guests.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 8 mei 2024
I highly recommend staying here. The place was very clean and very well kept, and staff was very welcoming. We visited Fort Jackson during our stay and it was a very short and easy drive to get there.
Opmerking van Hotelbeheer
9 mei 2024 door Hotel Manager Hotelbeheer
Dear Mandy,Thank you for your glowing recommendation! We're thrilled to hear that you had such a positive experience during your stay with us. Providing clean and well-maintained accommodations, along with welcoming and attentive staff, is our top priority. We're delighted that our location was convenient for your visit to Fort Jackson and that you found it easy to access. We appreciate your kind words and recommendation, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 8 mei 2024
Opmerking van Hotelbeheer
9 mei 2024 door Hotel Manager Hotelbeheer
Dear Robert,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 7 mei 2024
New property.
Thought small dogs (10lbs) were free?
Opmerking van Hotelbeheer
8 mei 2024 door Hotel Manager Hotelbeheer
Dear Mark,We're thrilled to hear you enjoyed your stay at our new property! Regarding the pet policy, we apologize for any confusion. We'll ensure our policies are clearly communicated and consider your feedback regarding small dog fees. Thank you for bringing this to our attention!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
The property is very nice, clean and the staff was very nice. However, the neighborhood around the hotel is unsafe.
Opmerking van Hotelbeheer
7 mei 2024 door Hotel Manager Hotelbeheer
Dear Frank,Thank you for your feedback. We're pleased to hear that you found our property nice, clean, and our staff friendly. We understand your concerns about the neighborhood's safety and take them seriously. We prioritize the safety and security of our guests and will continue to monitor and address any issues to ensure a comfortable stay for all. We appreciate your understanding and hope to welcome you back in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
The front entrance rug was so stained and dirty. It was disgusting. Our bathroom floor was dirty. I wiped it with a washcloth and it came out black. My feet were dirty from standing on it. My husband had to use the ice pocket to flush the toilet because the water was not reaching it, the eggs were watered down the coffee watered down the sausage was way overcooked. The guy at the front desk was very nice.
Opmerking van Hotelbeheer
7 mei 2024 door Hotel Manager Hotelbeheer
Dear Catherine,We're deeply sorry for the numerous issues you encountered during your stay. This falls well below our standards, and we understand your frustration. We take your feedback seriously and will address each of these concerns immediately to ensure they do not happen again. We're glad to hear that the front desk staff provided friendly service, but we apologize for the overall disappointment with your experience. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust on a future visit.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 5 mei 2024
Opmerking van Hotelbeheer
7 mei 2024 door Hotel Manager Hotelbeheer
Dear Ulysses,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 5 mei 2024
Staff were friendly and morning breakfast was good. Hotel is located in a central place with easy access to highways. The bad is that the immediate area is run down and there are questionable people hanging around the gas station next to the hotel. Also, the hotel room doors are hard to close so you have to slam them shut. It was hard to get some sleep as you can hear others slamming their doors frequently.
Opmerking van Hotelbeheer
6 mei 2024 door Hotel Manager Hotelbeheer
Dear Jorge Luis,Thank you for your feedback. We're glad to hear you enjoyed our friendly staff and the delicious morning breakfast. Our central location with easy highway access is indeed convenient. We appreciate your concerns regarding the surrounding area and will address them accordingly. Regarding the difficulty in closing the room doors and noise disturbances, we apologize for any disruption to your rest. Rest assured, we'll look into improving door mechanisms to minimize noise and ensure a peaceful stay for all our guests. Please visit us again.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 4 mei 2024
The property did not allow me to modify my dates after my flight got delayed for over 15 hours.
Opmerking van Hotelbeheer
5 mei 2024 door Hotel Manager Hotelbeheer
Dear Carlos,We apologize for any inconvenience caused by the policy regarding date modifications. We understand that unexpected delays can occur, and we regret any frustration this may have caused you. Your feedback is important, and we will review our policies to see how we can better accommodate such situations in the future. Sincerely, Hotel Manager
