Op basis van 134 geverifieerde beoordelingen
3,9 Hygiëne kamer
4,2 Service & personeel
3,6 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
A very pleasent stay
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
The location is very good next to city centre
I didn’t like the bed was so uncomfortable and the room was so warm couldn’t put down the temperature and the breakfast wasn’t good it was poor and no much choice
Opmerking van Hotelbeheer
19 apr. 2024 door JCNHotelbeheer
Thank you for your review. I am sorry hat you found the bed uncomfortable - we do have mattress toppers available if you prefer a softer bed. We do hope that you will return again in the future.
door een geverifieerde reiziger
Geplaatst op 19 feb. 2024
First good things, the staff are nice n helpful, location is good if you want to spend time near beach and enjoy nearby amenties, bingo, entertainment were nice but no food allowed there, only drinks! Though food at Aztec bar was nice. pool and spa facilities were good, on first day, the pool water was very cold, 2nd day was less cold. Enjoyed firey n cold spa treatment (extra charges). Parking is free only if book directly with TLH(i saw a big sign in their sister hotel), non tlh bookings are to pay £10 per day, which adds up eq if you staying 5 days, i.e extra £50! Re: room, Our given room looked really old, tiles broken, door handle broken, some horrible smell, so we requested to change our room, the reception staff was helpful and offered us different room, this was little bigger n fresh, but same old tired room, broken bathroom tiles, black brown dirt mould around toilet seat, dirty windows, bathroom needs demolition and rebuilt,when walking around room n hotel squeaking noisy woods. Hotel decor is really old except the reception area, which seems to be recently renovated n looks nice compared to the rest of the hotel.
Opmerking van Hotelbeheer
15 mrt. 2024 door JCNHotelbeheer
Thank you for your review. We are sorry that you were disappointed with your room. Our maintenance and Housekeeping teams have been tasked with rectifying the problems mentioned in your review.
door een geverifieerde reiziger
Geplaatst op 30 okt. 2023 op Hotels
Opmerking van Hotelbeheer
27 dec. 2023 door JCNHotelbeheer
Thank you for your review.
door een geverifieerde reiziger
Geplaatst op 27 okt. 2023
We have stayed at the Derwent a few years back so we knew what to expect when we booked the Carlton, the hotel is very clean and bed was comfortable but the rooms are dated but have what you need for your stay. Staff are friendly and helpful, breakfast was good.
door een geverifieerde reiziger
Geplaatst op 2 okt. 2023
Opmerking van Hotelbeheer
27 okt. 2023 door JCNHotelbeheer
Thank you for your reviw.
door een geverifieerde reiziger
Geplaatst op 13 sep. 2023
Opmerking van Hotelbeheer
27 okt. 2023 door JCNHotelbeheer
Thank you for your review.
door een geverifieerde reiziger
Geplaatst op 22 aug. 2023
Found a pair of underpants down the side of the bed and broken chocolate biscuits all over the floor after waiting till 3 to check in so the cleaners could do their job??? And breakfast wasn’t as good as it used to be. Apart from that we enjoyed it.
Opmerking van Hotelbeheer
25 aug. 2023 door JCNHotelbeheer
Thank you for your review. I would like to apologise for the short comings you found regarding the housekeeping and preparation of your room. I am glad to see that you went on to enjoy your stay and I do hope we have the chance of welcoming you again in the future.
door een geverifieerde reiziger
Geplaatst op 16 aug. 2023
Facilities, food and staff were amazing. Great activities on site. I will definitely returned. LOVE Torquay!!!
Opmerking van Hotelbeheer
22 aug. 2023 door JCNHotelbeheer
Thank you for your review. It was great to hear that you love Torquay and had a great stay with us. We hope you will come back again soon.
door een geverifieerde reiziger
Good place to stay for UK weather.
Geplaatst op 6 aug. 2023 op HotelsOpmerking van Hotelbeheer
9 aug. 2023 door jcnHotelbeheer
Thank you for your review. We look forward to seeing you again soon.
