The “manager” was horrible and really lacked customer service. The housekeeping workers were knocking on the door at 8am and came back again at 9am knocked and entered without stating who she was and my mate was only in under clothes and the manager said “well I can’t do anything because they were doing their job”
Opmerking van Hotelbeheer
5 apr. 2024 door Guest RelationsHotelbeheer
Dear Stephanie,We're sorry to hear that you didn't have a good time with us. What you have described is far from the experience we want our guests to have and please know that the privacy of our guests is of the utmost importance to us. All of your comments will be discussed internally and we'll make improvements where necessary. Should you wish to discuss your comments further, please do not hesitate to reach out to us offline. Thank you, and we hope you'll consider giving us another chance soon.