Op basis van 668 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,5 Service & personeel
4,3 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 29 okt. 2019 op Hotels
door Monique
Geplaatst op 4 jan. 2013 op Hotels
door een geverifieerde reiziger
Geplaatst op 3 mei 2012 op Hotels
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Opmerking van Hotelbeheer
18 apr. 2024 door Christian Heepmann Hotelbeheer
Dear Furukawa , Thank you for your review , we're glad you enjoyed your stay at our hotel. We hope to welcome you back soon for another pleasant experience!
door een geverifieerde reiziger
Geplaatst op 15 feb. 2024
Opmerking van Hotelbeheer
21 feb. 2024 door Christian HeepmannHotelbeheer
Dear Milko,We sincerely apologize for any inconvenience you experienced during your recent stay with us. It deeply concerns us that we were not able to meet your expectations, and for this, we extend our most heartfelt apologies.We genuinely value your feedback and would greatly appreciate it if you could provide us with more information about your stay. Understanding the specifics of what occurred will allow us to address any issues promptly and make the necessary improvements to ensure a more enjoyable experience for all our guests.Please know that your comfort and satisfaction are our top priorities, and we are committed to making things right. We would be honored to have the opportunity to welcome you back to our establishment in the future, where we hope to provide you with the exceptional service and hospitality that you deserve.Thank you for bringing your concerns to our attention, and we look forward to the possibility of hosting you again soon.Warm regards,Christian HeepmannFront Office The Pure
door een geverifieerde reiziger uit shibuya
Geplaatst op 6 feb. 2024
スタッフが、優しい。一人の若い女性を除いて。
Opmerking van Hotelbeheer
7 feb. 2024 door Christian Heepmann Hotelbeheer
Dear Mr. Yukitoshi , Thank you very much for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be kind, although we're sincerely sorry to learn that you encountered a less-than-satisfactory experience with one of our team members.Please accept our heartfelt apologies for any inconvenience or discomfort caused by this. We take great pride in providing exceptional service to all our guests, and we're disappointed to hear that we fell short of your expectations on this occasion. Rest assured, your feedback will be addressed internally to ensure that we continue to improve and deliver the high standards of service that we strive for.Despite this, we're grateful for the opportunity to have hosted you, and we truly hope that your overall experience was enjoyable. Your satisfaction is our top priority, and we would be honored to welcome you back in the future to demonstrate the true hospitality that we are known for.Thank you again for choosing to stay with us, and we look forward to the possibility of hosting you again soon.Warm regards,ご挨拶Christian HeepmannFront Office The Pure
door een geverifieerde reiziger
Geplaatst op 3 feb. 2024
The area felt not safe, drug dealers where in every corner.
Opmerking van Hotelbeheer
3 feb. 2024 door Christian Heepmann Hotelbeheer
Dear Bibiana Andrea,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall, but we're truly sorry to learn that you didn't feel completely safe in the area. We take the safety and comfort of our guests very seriously, and your concerns have been duly noted. Please know that we continuously work to ensure the well-being of all our guests, and we'll certainly look into ways to address the situation you've described.Despite this, we hope that you were still able to have a pleasant experience overall, and we sincerely appreciate your valuable feedback. Should your travels bring you back to the area in the future, we'd love the opportunity to provide you with an even better stay.Warm regards,Christian HeepmannFront Office Agent The Pure
door een geverifieerde reiziger
Geplaatst op 16 jan. 2024
Opmerking van Hotelbeheer
17 jan. 2024 door Christian Heepmann Hotelbeheer
Dear Tetsuo,We wanted to take a moment to express our heartfelt gratitude for your fantastic 5-star review on Expedia. Your positive feedback means the world to us, and we are delighted to hear that you had such a wonderful experience during your stay.If there's anything specific that stood out to you or any suggestions you might have for us to make your next visit even better, please feel free to share. We're always eager to enhance our guests' experiences.Once again, thank you for choosing to stay with us. We can't wait to welcome you back for another exceptional stay in the future!Warm regardsChristian Heepmann Front Office AgentThe Pure
door een geverifieerde reiziger
Geplaatst op 6 jan. 2024
Opmerking van Hotelbeheer
8 jan. 2024 door Christian HeepmannHotelbeheer
Dear Sabrina,Thank you so much for taking the time to share your feedback with us on Expedia! We appreciate your 4-star review and are thrilled to hear about your experience.It's great to know that you enjoyed your stay overall. If there are specific areas where we could improve and earn that extra star next time, please feel free to share your insights. Your input is invaluable to us as we strive to enhance our guests' experiences.We hope to have the pleasure of hosting you again in the future. If there's anything you'd like us to know or if you have any special requests for your next visit, please don't hesitate to reach out.Thank you for choosing us, and we look forward to welcoming you back!Warm regards,Christian HeepmannFront Office Agent The Pure
door een geverifieerde reiziger
Geplaatst op 5 jan. 2024
Opmerking van Hotelbeheer
8 jan. 2024 door Christian HeepmannHotelbeheer
Dear Monika,Thank you so much for your wonderful 5-star review on Expedia! We are delighted to hear that you had a fantastic experience during your stay with us.Your positive feedback means a lot to us, and we appreciate you taking the time to share your thoughts. We are thrilled that you enjoyed your time at our property.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know. We are always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future. If your travels bring you our way again, we'll be more than happy to host you.Warm regards,Christian HeepmannFront Office AgentThe Pure
