Op basis van 961 geverifieerde beoordelingen
3,4 Hygiëne kamer
3,9 Service & personeel
3,6 Comfort kamer
3,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 7 mei 2024
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
The room was clean .however, upgrades to the rooms should be considered.
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Juan,Thank you for sharing your feedback with us! We're delighted to hear that you found your room to be clean during your stay.Your comments about considering upgrades to our rooms are greatly appreciated. We understand the importance of keeping our accommodations fresh and up-to-date, and we constantly strive to improve our facilities to enhance the experience for our guests.We will certainly take your feedback into consideration as we continue to evaluate and prioritize improvements to our rooms. Your satisfaction is our priority, and your input helps us to ensure that we're meeting the needs and expectations of our guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're here to make your stay as comfortable and pleasant as possible!
door een geverifieerde reiziger
Geplaatst op 5 mei 2024
This facility appears to be a government housing project with people going in and out of various rooms with no resistance. All seemed to know each other. We did not see tourists or businesspeople using the facility.
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Jerry,I'm truly sorry to hear about the concerns you raised regarding your recent stay with us. Your comfort and security are of utmost importance to us, and I want to assure you that we take all feedback seriously.It's disheartening to hear that you felt uncomfortable due to the atmosphere of the facility. Please know that we prioritize the safety and well-being of all our guests, and we have strict policies in place to ensure a peaceful and secure environment. I will personally address your concerns with our management team to investigate and take appropriate action to maintain the integrity of our property.We welcome guests from all walks of life, including tourists, businesspeople, and others, and we strive to create a welcoming and inclusive atmosphere for everyone. I apologize if your experience did not reflect this diversity.Your feedback is invaluable to us as we continually strive to improve our services and facilities.Once again, I apologize for any discomfort or inconvenience you experienced during your stay. We value your feedback and hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.
door een geverifieerde reiziger
Geplaatst op 5 mei 2024
We purchased the stay on Expedia the night before my wife’s cousin’s wedding. We drove nearly 3 hours. The wedding was in Gainsville. This is the Inn we chose due to the timing. We got in from the wedding after 11pm. In the morning we were in disbelieve and discussed when we saw the condition of the room once we had sunlight. Black Mold throughout the popcorn ceiling, mildew and algae growth around the front door and baseboards and the shower curtain rod falling off the wall. I took photos and emailed the Howard Johnston Ocala. We are due a full refund. This is unbelievable. They advised that we contact Expedia and Expedia would have to work through them since we paid thru Expedia.
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Timothy,I'm truly sorry to hear about the disappointing experience you had during your recent stay with us. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.I sincerely apologize for the condition of the room you encountered, especially on such an important occasion as your wife's cousin's wedding. It's completely understandable that discovering issues like black mold, mildew, and a falling shower curtain rod would be distressing and unacceptable. Please know that this is not the standard of cleanliness and maintenance we aim to uphold, and I assure you that your feedback has been taken seriously and will be addressed with our housekeeping and maintenance teams immediately.Regarding the refund process, I apologize for any inconvenience or frustration this may have caused you. As you booked your stay through Expedia, refunds typically need to be processed through their platform. However, I want to assure you that we will work closely with Expedia to ensure that your refund is processed as quickly and efficiently as possible.I understand the urgency of the situation, especially given the circumstances surrounding the wedding, and I want to thank you for bringing this matter to our attention. Please rest assured that we are committed to resolving this issue to your satisfaction.If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.Once again, I apologize for the inconvenience and disappointment you experienced, and I hope to have the opportunity to regain your trust in the future.
door een geverifieerde reiziger uit mckess rocks
Geplaatst op 4 mei 2024
It smelled like mold and there were cockroaches in our room.
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Guy,I'm deeply sorry to hear about the issues you encountered during your recent stay with us. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.I apologize for the unpleasant odor of mold and the presence of cockroaches in your room. Maintaining a clean and comfortable environment for our guests is essential, and I assure you that your comments will be addressed with our housekeeping and pest control teams immediately to ensure that such issues are promptly resolved and do not recur in the future.I understand how distressing it must have been to experience these issues during your stay, and I want to sincerely apologize for any inconvenience or discomfort they may have caused you.Your feedback is incredibly valuable to us as we strive to improve our services and facilities.Once again, I apologize for the inconvenience and disappointment you experienced, and I hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.
door een geverifieerde reiziger
Geplaatst op 3 mei 2024
We were attending a sr softball event, it was reasonably priced, and we felt safe..breakfast was nice. O.J Coffee, pancakes, English muffins, muffins toast..enough for all of us to leave full and not disappointed..it ws close to softball complex so for us it was perfect, exactly what we needed..and we felt safe, room was clean.....no complaints
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Helen,Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you had such a positive experience during your stay at the Howard Johnson by Wyndham Ocala I75.It's fantastic to know that our location was convenient for your softball event and that you felt safe throughout your stay. Your safety and comfort are our top priorities, and we're delighted that we could provide you with a clean and welcoming environment.We're also glad to hear that you enjoyed our breakfast offerings and that there was plenty to satisfy you and your group. Providing a delicious and satisfying breakfast is important to us, and we're thrilled that it met your expectations.Thank you again for choosing to stay with us, and for taking the time to share your feedback. We hope to have the pleasure of welcoming you back again in the future for another excellent stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to help!
door een geverifieerde reiziger
Geplaatst op 3 mei 2024
Excelente
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Jorge,Thank you so much for your excellent review! We're thrilled to hear that you had a wonderful stay with us at the Howard Johnson by Wyndham Ocala I75. Your satisfaction is our top priority, and we're delighted that we could provide you with an exceptional experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Nasty nasty nasty, don’t spend the money. A couple of extra bucks for a different hotel is your best bet. Cockroaches.
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Moriah,I'm deeply sorry to hear about the negative experience you had during your stay with us. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.I sincerely apologize for the presence of cockroaches in your room. Maintaining a clean and pest-free environment for our guests is essential, and I assure you that your comments will be addressed with our pest control team immediately to ensure that such issues are promptly resolved and do not recur in the future.I understand how distressing it must have been to encounter such issues during your stay, and I want to sincerely apologize for any inconvenience or discomfort they may have caused you.Your feedback is incredibly valuable to us as we strive to improve our services and facilities. If there's anything else you'd like to discuss or if there are specific steps we can take to address your concerns, please don't hesitate to reach out to us directly.Once again, I apologize for the inconvenience and disappointment you experienced, and I hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
Overall it was a good stay, the water didn’t get very hot and there’s a lot of sketchy people around. i didn’t feel very safe staying there by myself. the staff was nice.
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Chylei,Thank you for taking the time to share your feedback with us. I'm glad to hear that overall, you had a good stay with us and that you found our staff to be nice.I apologize for the inconvenience you experienced with the water temperature not getting very hot during your stay. Your comfort is important to us, and I assure you that we will look into this issue to ensure that it is addressed promptly.I'm also sorry to hear that you didn't feel very safe staying with us, especially as a solo traveler. Your safety and well-being are our top priorities, and we take all concerns regarding security very seriously. We have security measures in place, but I understand that your experience may have been unsettling. Please know that we will continue to monitor and address any issues to ensure the safety of all our guests.If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate your valuable feedback as we strive to improve our services and provide a better experience for all our guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
The hotel was fine for an inexpensive 1 night stay.
Opmerking van Hotelbeheer
7 mei 2024 door destinyHotelbeheer
Dear Juan,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel suitable for your one-night stay.If there are any specific areas where you feel we could improve to make your experience even better, please don't hesitate to let us know. Your feedback is important to us as we strive to provide the best possible stay for all our guests.We appreciate your patronage and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. If there's anything else we can do to assist you, please feel free to reach out to us. We're here to help!
