Op basis van 14 geverifieerde beoordelingen
3,8 Hygiëne kamer
3,9 Service & personeel
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
The employees are great I liked the atmosphere the pool the food is super good I recommend it
Opmerking van Hotelbeheer
22 apr. 2024 door Sunscape DominicusHotelbeheer
Dear guest,We are very pleased with your comments and it is our mission to be available at all times to meet all your requirements.We hope we have helped to make your time with us even more enjoyable.Best regards,Olga Álvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Everything was great
Opmerking van Hotelbeheer
15 apr. 2024 door Sunscape DominicusHotelbeheer
Dear guest,We are very pleased with your comments and it is our mission to be available at all times to meet all your requirements.We hope we have helped to make your time with us even more enjoyable.Best regards,Olga Alvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
La playa tiene muchas rocas-piedras.
La bebida es muy mala, baja calidad.
Poca luz en las habitaciones.
Opmerking van Hotelbeheer
15 apr. 2024 door Sunscape DominicusHotelbeheer
Estimado huésped,Gracias por tomar de su tiempo para colocar una reseña sobre su experiencia en nuestro complejo y le agradecemos también por habernos elegido destino vacacional.Sentimos profundamente que su estancia no fue como esperaba y que no hayamos podido cumplir con sus expectativas en los aspectos mencionados. Con respecto a la playa tenemos en marcha un plan de mejora siempre respetando, cuidando el medio ambiente y los entornos naturales.Saludos cordiales,Olga Álvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
good service. buffet food was a bit repetitive, but tasty. the place was not too quiet, but lively throughout the day. bar service in the starlight lounge was pretty bad, but all other service as on point. Loved Fina (met her at reception), her smile was very welcoming and she helped to answer our general questions and gave suggestions to optimize our experience.
Opmerking van Hotelbeheer
10 apr. 2024 door Sunscape DominicusHotelbeheer
Dear Guest,We would like to express our gratitude for staying at Sunscape Dominicus La Romana for your vacation, your feedback is important to us as one of our top priorities is to ensure the satisfaction of our guests.Thank you very much for letting us know about your stay and we hope to have the pleasure of welcoming you back for another great vacation.Kind regards,Olga Álvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Food was horrible water down liquor entertainment was lousy
Opmerking van Hotelbeheer
8 apr. 2024 door Sunscape DominicusHotelbeheer
Dear guest,We apologize that your experience was anything less than satisfying in some things. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If we can provide any assistance, please contact us directly.Best regards,Olga Álvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 1 mrt. 2024
Pros: The staff was truly amazing. They were there to help out every time we needed something. One day we had our room cleaned twice and we had turned down service.
Cons: The hotel is under new ownership. There was alot of construction going on daily so it was hard to relax throughout the day.
Our room was very dated, needs updating.
The food was horrible. My husband and I had reall bad upset stomachs for days. The food at th hotel was very limited and very bland. We thought going to the DR, we would have had local traditional dishes. But, I think they cater to the European tourists more there. We were there for a wedding and the bride came home with a parasite because of the food.
We stayed on the adults only side. However, there were kids at the adults only pool and the beach. The rules were not enforced. We were disappointed because we paid a little more to have an adults only area.
We will not be going back to the DR because of this experience. We will go back to Mexico.
Opmerking van Hotelbeheer
1 mrt. 2024 door Sunscape DominicusHotelbeheer
Dear Guest,On behalf of Sunscape Dominicus please receive our gratitude by your preference in choosing our premises as your preferred destination for your recent holidays. We truly regret all the unexpected issues regarding our facilities and services have interfered to the whole course of your stay since we always make our best effort to reach up to your expectations. In Sunscape Dominicus, we constantly strive to create memorable experiences. Therefore, we lament that your stay has spoiled by these unfortunate details. Either way, we will apply a deep supervision to the topics, which have affected you to continue improving the quality of our services or facilities.If your vacation plans are towards Sunscape for a next visit, please let us know and we will be attentive to offer you a more pleasant and uneventful experience.Warmest regards,Olga Alvarez,eConcierge.
door een geverifieerde reiziger uit Corpus Christi
Geplaatst op 27 feb. 2024
Opmerking van Hotelbeheer
28 feb. 2024 door Sunscape DominicusHotelbeheer
Dear guest,I apologize that your experience was anything less than satisfying in some things. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.Best regards,Olga Álvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 19 feb. 2024
Can not recommend a single thing about this place to anyone considering staying. BEWARE!!!
Opmerking van Hotelbeheer
21 feb. 2024 door Sunscape DominicusHotelbeheer
Dear Guest,Thank you for visiting us and for taking time to give us your evaluation.We feel sorry that you didn't enjoy your vacation completely, because every day we strive to ensure that our guests return to their homes with maximum satisfaction, so we feel very sad.We apologize for the inconvenience that hasn’t allowed you to give us a better evaluation.Best regards,Olga Alvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 17 feb. 2024
Most of the staff was extremely friendly
Opmerking van Hotelbeheer
19 feb. 2024 door Sunscape DominicusHotelbeheer
Dear Guest, We would like to express our gratitude for your preference in our hotel for the enjoyment of your holidays. We really appreciate your comments.Best regards,Olga Alvarez,eConcierge.
door een geverifieerde reiziger
Geplaatst op 12 feb. 2024
Opmerking van Hotelbeheer
13 feb. 2024 door Sunscape DominicusHotelbeheer
Estimado huésped,Gracias por visitar nuestro complejo y por habernos enviado su evaluación.Sentimos que no disfrutara al máximo de su estancia con nosotros.Saludos cordiales,Olga Álvarez,eConcierge.
