Op basis van 996 geverifieerde beoordelingen

4,8 / 5
93% van onze gasten beveelt dit aan
4,9 Hygiëne kamer
4,9 Service & personeel
4,9 Comfort kamer
4,8 Staat hotel
Geverifieerde beoordelingen van Expedia
5 / 5
Aanbevolen
voor Families
door een geverifieerde reiziger uit Limburg, Nederland

Paradise

Geplaatst op 20 feb. 2010
Wel een prijskaartje aan deze verwennerij; maar indien het budget het toelaat zeker doen!!!! Beste hotel(luxe) keten ter wereld.........
5 / 5
door een geverifieerde reiziger

Geplaatst op 30 apr. 2024
The accommodations were amazing. We loved our villa. Our concierge, Paulina, was always checking in to make sure we had everything we needed. The staff weee always trying to please, even if they messed up or were taking too long. They were trying. We were a bit shocked at how much all the food and drinks cost. It was quite high for the quality received. The beach seemed to be somewhat destroyed from some storms but they had some blockades to control the waves.
5 / 5
door een geverifieerde reiziger

Geplaatst op 28 apr. 2024
Muy buena habitación y excelente servicio
Opmerking van Hotelbeheer
3 mei 2024 door Estimado CarlosHotelbeheer
Estimado Carlos,Muchas gracias por su amable calificación; fue un verdadero placer hospedarlo en sus vacaciones y gracias por recomendarnos en la Comunidad Expedia. Esperamos tener la oportunidad de darle nuevamente la bienvenida en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos Cardona Gerente General
4 / 5
door een geverifieerde reiziger

Geplaatst op 21 apr. 2024
This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.
4 / 5
door een geverifieerde reiziger

Geplaatst op 21 apr. 2024
We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.
4 / 5
door een geverifieerde reiziger

Geplaatst op 18 apr. 2024
Relaxing and just beautiful😍
Opmerking van Hotelbeheer
25 apr. 2024 door Dear MarichelleHotelbeheer
Dear Marichelle,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona
5 / 5
door een geverifieerde reiziger

Geplaatst op 7 apr. 2024
I have traveled the world and have never received better service. They hotel made our family feel like royalty. An absolutely ncredible experience.
Opmerking van Hotelbeheer
25 apr. 2024 door Dear RaneyHotelbeheer
Dear Raney,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona
5 / 5
door een geverifieerde reiziger

Geplaatst op 1 apr. 2024
Very nice
Opmerking van Hotelbeheer
4 apr. 2024 door Dear CalvinHotelbeheer
Dear Calvin,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager
5 / 5
door een geverifieerde reiziger uit New York

Deze reiziger gaf alleen een score Geplaatst op 28 mrt. 2024
5 / 5
door een geverifieerde reiziger

Geplaatst op 24 mrt. 2024
Absolutely the best property I've stayed at. The grounds are unique, beautiful, serene, yet wild with nature. The décor is wonderful, every nook and cranny is tasteful and special. The lobby and all restaurants are gorgeous, outdoor spaces. The entire complex is walkable or bike-able. The beach is quite nice. Each individual casita is perfect, completely private, and immaculately maintained.
Opmerking van Hotelbeheer
1 apr. 2024 door AdamHotelbeheer
Dear Adam,I would like to thank you for having chosen to come and stay at our resort in the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to having completed our satisfaction survey and for sharing with the Expedia community.We are dedicated and committed to ensure each of our valued guests are fully satisfied and we will continue to go above and beyond all expectations.We look forward to welcome you soon in our Sanctuary for the Senses!Kind regards,Juan Carlos CardonaGeneral ManagerBanyan Tree Mayakoba
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