Op basis van 804 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,7 Service & personeel
4,5 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Highly Recommended
Geplaatst op 17 sep. 2019 op HotelsVery friendly hosts who were very proactive in making their guests as comfortable as possible. Check-in very quick and easy. The room was very spatious and the bathroom had a jacuzzi. Kitchenette with all the essentials was also there.
No restaurant but you can order a very reasonably priced and good breakfast that is served in the room.
Hosts are knowledgeable about their city and the region and gave very good advice over local attractions and activities.
Opmerking van Hotelbeheer
17 sep. 2019 door Nick & RebeccaHotelbeheer
Thank you Dirk for the lovely review. We are pleased we could help you with some advise of attractions to visit. We hope you enjoyed the rest of your time in New Zealand. kind regards
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
I really like this hotel. It is very good for the family. I Will be back again. The owner is lovely. Location is excellent very close to McDonald. The three bedroom suit is very big and spacious and clean
Opmerking van Hotelbeheer
8 mei 2024 door AntonyHotelbeheer
Hi My, thank you for staying with us and we appreciate you feedback. Thank you and we hope to accommodate you again on your next visit.
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
We really enjoyed our stay here, would definitely recommend for a get a way
Opmerking van Hotelbeheer
4 apr. 2024 door AntonyHotelbeheer
Hi Leanne, thank you for staying with us and appreciate the review and your kind words. Thank you!
door een geverifieerde reiziger
Geplaatst op 27 mrt. 2024
Very kind stuff
Opmerking van Hotelbeheer
4 apr. 2024 door AntonyHotelbeheer
Hi Tamon, thank you for staying with us and appreciate the review and feedback. Thank you!
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Located conveniently.
It took about 30 minutes to check in because the room was not ready even after 2:30 pm.
Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra.
The 2 bedroom was way smaller than on their ads., dark, smelly, and dated.
Definitely an over-priced accommodation and not going back.
Opmerking van Hotelbeheer
26 mrt. 2024 door Silver FernHotelbeheer
Hi Hyunmi, thank you for your feedback. We do apologize for the mistake of extra 20 of the baby cot charged to you and we will refund to you if you could kindly provide us the bank details, sorry about that..... We appreciate your patience while the outsourced engineering fixing the mirror of that particular unit while you checked in, and we tried to provided an upstairs apartment as an alternative, unfortunately it was not convenient for your party. We are sorry that the experience did not meet your expectation and we hope to welcome you back to experience our usual exceptional customer services. Thank you.
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
The bed was so comfortable! Definitely felt like a very luxurious experience. Big thank you to Helen at reception - so warm and friendly. She really made us feel special.
Opmerking van Hotelbeheer
27 mrt. 2024 door AntonyHotelbeheer
Hi Marion, thank you for staying with us and appreciate the review and kind words. Thank you!
door een geverifieerde reiziger
Geplaatst op 21 mrt. 2024
You need to be prepared for the smell from the hot springs
Opmerking van Hotelbeheer
27 mrt. 2024 door AntonyHotelbeheer
Hi William, thank you for staying with us and appreciate the review and feedback. Thank you!
door een geverifieerde reiziger
Geplaatst op 16 mrt. 2024
Opmerking van Hotelbeheer
27 mrt. 2024 door AntonyHotelbeheer
Hi John, thank you for staying with us and appreciate the review. Thank you!
door een geverifieerde reiziger
Geplaatst op 28 feb. 2024
Opmerking van Hotelbeheer
7 mrt. 2024 door AntonyHotelbeheer
Hi Junghwa, thank you for staying with us and appreciate the review. Thank you!
door een geverifieerde reiziger
Geplaatst op 27 feb. 2024
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
Opmerking van Hotelbeheer
28 feb. 2024 door AntonyHotelbeheer
Hi Ryan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.
