Op basis van 973 geverifieerde beoordelingen
3,9 Hygiëne kamer
4,0 Service & personeel
4,0 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 15 aug. 2023
Leuk en makkelijk overnachting hotel voor doorreis , blijf het alleen raar vinden als je een 4 persoonskamer boekt dat je maar voor 2 ontbijt krijgt !
Opmerking van Hotelbeheer
23 aug. 2023 door Sergio H. Assistant General ManagerHotelbeheer
Hello pascal,Thank you for being our guest. We are happy you were able to take advantage of our breakfast at the Portabella Restaurant. You are correct, every reservation that includes Advance Purchase Breakfast is for two adults and kids eat free eat free with each adult who gets a meal. If your initial reservation was made with more than two adults, we will honor additional breakfast for those adults. If you have any questions, please do not hesitate to let us know. Thank you again for staying with us. We hope to see you in the near future.
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
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Opmerking van Hotelbeheer
26 apr. 2024 door Seth FosterHotelbeheer
Dear Nanci, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Opmerking van Hotelbeheer
26 apr. 2024 door Seth FosterHotelbeheer
Dear Francisco, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Everything was nice i loved my stay
Opmerking van Hotelbeheer
19 apr. 2024 door Sergio H. Assistant General ManagerHotelbeheer
Howdy Grisell, Thank you so much for the FIVE out of FIVE review. We greatly appreciate taking the time to let us know that everything was nice and that you loved your stay. We hope we can welcome you back in the near future. Thank you again.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
The hallway to the room had a bad odor .
Opmerking van Hotelbeheer
19 apr. 2024 door Sergio H. Assistant General ManagerHotelbeheer
Hello Mona,THANK YOU for your review of the Holiday Inn & Suites - Santa Maria. We sincerely apologize about any odor the hallway may have had after you checked-in. We strive to keep our property clean and fresh and truly hope we can welcome you back on your next visit. Thank you again for your review.
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Room was very spacious, check in and out was very easy.
Opmerking van Hotelbeheer
18 apr. 2024 door Sergio H. Assistant General ManagerHotelbeheer
Hello John,Thank you for staying at the Holiday Inn and Suites - Santa Maria. We are happy to see that you found our rooms to be very spacious and that our check-in and check-out was very easy. We appreciate you taking your time to share your experience. We hope to see you back soon.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Opmerking van Hotelbeheer
26 apr. 2024 door Seth FosterHotelbeheer
Dear Kacey, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Opmerking van Hotelbeheer
18 apr. 2024 door Sergio H. Assistant General ManagerHotelbeheer
Hello Nyein, Thank you for choosing the Holiday Inn & Suites. We apologize if we did not meet expectation. I would like to know if there are any specific areas that we need to address. We strive for excellent service and a comfortable stay. Please consider reaching out at your convenience. Thank you again for being our guest.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
HOT TUB WAS OUT OF ORDER.
Opmerking van Hotelbeheer
15 apr. 2024 door Seth FosterHotelbeheer
Dear Felix, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
The employee at check in could have been friendlier, very robotic and not welcoming, her coat covered her name tag.
Opmerking van Hotelbeheer
13 apr. 2024 door Sergio H. Assistant General ManagerHotelbeheer
Hello Louis,Thank you for choosing to write a review about your check-in experience. I would like to speak to you to gather more details about my staff. I want to make things right and ensure we are upholding our friendly and welcoming environment we have been known for and that our guest rave about. Thank you again for being our guest.
