Geplaatst op 18 okt. 2023
Booked this place was given another apartment, no warning never even acknowledged, up all night long travel from asia arriving late afternoon brain was not engaged, the place provided did not look as good as the booked one, 2 very small bottles of liquid soap provided, seriously, lucky I carry soap for times like that, that was Venice, pricy and very old, but that apartment last seen any type of renovation in the 1970s, didn’t make a fuss as we had 3 nights and 2 full days there they where unlikely to do anything apart from apologise if I spoke up, oh you think I may have been entitled to a small refund? Fat chance, Venice is over priced, now in Naples I can tell you the mafia isn’t just here, hope they don’t block or alter my review, anyway can’t review what I never got so take it from me better to avoid this group if you a fussy fella….
Opmerking van Hotelbeheer
13 nov. 2023 door Al Portico Guest HouseHotelbeheer
Dear Elvio, We are absolutely surprised about your review because as you booked our annex apartment, that was the exactly place where you stayed. You did not book a room, but an apartment. Maybe Expedia website was not that clear, but if you take 5 seconds to read your resevation confrmation you will see that everything was exactly as reserved, also the address. I think that this reservation was made by you, so this can not be considered our mistake, and we suggest you to read with attention what you reserve for your next trip. Another thing: why should we cancel or modify your opinion about your stay? Talking about mafia, when you have just misread what you booked is just... well... it speaks for itself. Hope you at least enjoyed the city and the rest of your vacation in Italy. Regards, Anna - Al Portico Guest House