Luxe beddengoed, een kluis op de kamer, een bureau, een laptopwerkplek

Beoordelingen van Towneplace Suites by Marriott Aiken Whiskey Road

2.5 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 251 van 439 beoordelingen" "
Gastenscore: 8 - Goed. 94 van 439 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 439 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 439 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 439 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some people that checked in next door to me were extremely loud. After waking me up at 1am, I ended up contacting the front desk after an hour of listening to them blast rap music. The front desk immediately took care of it, and I was so grateful 😊 There was a mix up with my billing and my card but it was fixed. The place was very lovely, very clean, and accommodating. Would stay here again, and I am not the easiest to please.
3 nachten verbleven in januari 2024
Reactie van OpsMan op 1 mei 2024
Heather,Thank you so much for your feedback on your stay. We look forward to you staying with us again in the future.

2/10 – Ontzettend slecht

Lawrence, Martinez

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property waunder renovation, no hot water during my stay.
1 nacht verbleven in april 2024
Reactie van OpsMan op 1 mei 2024
Mr.Lawrence,We would love to have you reach out to us for more information as our property is not currently experiencing renovations.

2/10 – Ontzettend slecht

BLAINE

I wouldn’t know because they had no room for me when I arrived
1 nacht verbleven in april 2024

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a lovely hotel. It has a great kitchenette. The property is walking distance to a number of restaurants and shopping
3 nachten verbleven in april 2024
Reactie van OpsMan op 1 mei 2024
Theresa, thank you for sharing your feedback on your recent stay. We look forward to seeing you again when travel brings you to the area.

6/10 – Redelijk

Lynn

Positief: Netheid, personeel en service
Negatief: Voorzieningen
The king suite was a FULL bed! The sleeper bed had NO MATTRESS, and was a fold out couch which was a semi padded wood frame as a bed. Unacceptable for any adult for sleeping. There was a small tv and no usb ports in the rooms or v In the clock/light bases. Clean and friendly staff was the saving grace here.
2 nachten verbleven in april 2024
Reactie van OpsMan op 1 mei 2024
Thank you for your feedback. We have shared your response with the management team.

10/10 – Uitstekend

Lavonne

1 nacht verbleven in maart 2024
Reactie van OpsMan op 12 mrt 2024
Thank you, Lavonne, for your stellar review! We hope to see you again when travel brings you to the area.

10/10 – Uitstekend

Lawrence, Martinez

1 nacht verbleven in februari 2024
Reactie van OpsMan op 14 feb 2024
Thank you for your review. We hope to see you again when travel brings you to the area!

6/10 – Redelijk

Rayna

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Good place fair pricing
1 nacht verbleven in februari 2024
Reactie van OpsMan op 9 feb 2024
Thank you for taking time to complete this survey of your recent stay. We appreciate your feedback and look forward to serving you again in the future.

2/10 – Ontzettend slecht

Jeff

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van OpsMan op 9 feb 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would like to discuss further, if you have the time, to inquire as to what made your stay unsatisfactory. In the meantime, I have shared your feedback with the management team.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Lisbet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van OpsMan op 16 jan 2024
Thank you for sharing about your most recent stay with us! Your feedback is always appreciated and will be shared with the Towneplace Suites team. We hope to see you again the next time you're in the area. Until then, have a great day!

4/10 – Matig

debbie

Property is older, the charging sockets were very loose and most did not hold the plugs. Breakfast was really poor so much so we decided to eat out every morning.
5 nachten verbleven in oktober 2023

8/10 – Goed

Daphne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van OpsMan op 30 okt 2023
Thank you Daphne for your review!

10/10 – Uitstekend

Dan

Reisde met familie
Very polite staff and very clean
1 nacht verbleven in oktober 2023
Reactie van OpsMan op 25 okt 2023
Thank you Dan for your kind words. We hope that you choose to stay with us again whenever you find yourself in the area. Until then, have a great day!

10/10 – Uitstekend

Sinclair

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van OpsMans op 25 okt 2023
Thank you Sinclair for taking the time out of your day to leave this review for us. We hope that when you find yourself in the area, that you choose to stay with us again!

10/10 – Uitstekend

Jeremy, Surrey

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was quick. Amenities within walking distance. Clean room. Good value
1 nacht verbleven in september 2023
Reactie van OpsMan op 25 okt 2023
Thank you Jeremy for your kind words. Your reviews matter to us, so we greatly appreciate you taking the time to submit this review. We hope to see you again!

8/10 – Goed

Clodold

Positief: Netheid, comfort kamer
I would highly recommend staying here
I personally think this is the best hotel to stay at in Aiken it's always been very clean staff is fantastic there's not any loud people or music or trouble or anything like that at this hotel and every room has like a little kitchen in it with the dishwasher it's just really awesome place The housekeeping is really sweet and like I said the cleanliness is exceptional this is a really nice place
2 nachten verbleven in september 2023
Reactie van OpsMan op 25 okt 2023
Thank you so much for this stellar review! I look forward to sharing your thoughts with the Towneplace Suites staff to encourage them to keep up the good work. We hope to see you again soon!

8/10 – Goed

Alisha

Positief: Netheid
3 nachten verbleven in augustus 2023
Reactie van OpsMan op 29 aug 2023
Thank you Alisha for your review. Should you be in the Aiken area again, we would love to have you stay with us.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Updated rooms, clean and comfortable
I booked a room last minute for a softball tournament and wanted a hotel near the ball park. I was a little disappointed when I pulled into the hotel parking lot, it’s not quite what I imagined based on the photos online. However, the front desk staff were very friendly and the room was updated, clean, and comfortable. Breakfast the next morning was good. It’s not the nicest place I’ve ever stayed, but it was a great room for the value. I would absolutely book here again if I visit Aiken again in the future.
1 nacht verbleven in juli 2023
Reactie van OpsMan op 20 jul 2023
Thank you so much for taking the time to leave us feedback. We look forward to your future stay with us when you return to Aiken!

2/10 – Ontzettend slecht

Janessa

Positief: Comfort kamer
Double Charged, Management Not Helpful
Hotel employee charged my card again at check in (over what I paid on hotels.com) by mistake & the hotel would not fix it. The employee made a mistake and swiped my card for the room charge , instead of charging hotels.com who I already paid. Management won’t be in until Monday and I was basically told to take it up with hotels.com. Hotels dot com didn’t make the mistake the hotel did there they should be the ones to fix it. Double charging people who are traveling and not immediately taking action to fix it is an issue. Now I have to wait who knows how long and be on the phone trying to fix their mistake. Not a good experience. Tub is also broken.
1 nacht verbleven in juli 2023
Reactie van OpsMan op 20 jul 2023
Thank you for taking the time to leave us feedback. We apologize for the inconvenience that you experienced while staying with us. This issue has since been corrected. Please contact the hotel for further information if needed.

10/10 – Uitstekend

Barbara

Positief: Netheid, comfort kamer
It was good
1 nacht verbleven in juli 2023
Reactie van OpsMan op 20 jul 2023
Thank you so much for taking the time to leave us feedback!

8/10 – Goed

Tamara

Reisde met een groep
Positief: Netheid
It was dark and no electricity
It was nice, however, the electricity was out our last night and morning which made it difficult to get ready and organized.
2 nachten verbleven in juni 2023
Reactie van OpsMan op 20 jul 2023
Thank you for taking the time to leave us feedback. We apologize for the inconvenience of the power outage during your stay. Please come back to visit us whenever you find yourself in the area, as we would love to have you stay with us again.

2/10 – Ontzettend slecht

Marlo

1 nacht verbleven in juni 2023
Reactie van OpsMan op 20 jul 2023
Thank you for taking the time to leave us feedback. Though we cannot change the past, I hope a future stay with us will be a better experience for you.

2/10 – Ontzettend slecht

Sebastian

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van OpsMan op 9 jun 2023
I am sorry that you felt that your stay at our hotel was subpar. I would love to hear from you to learn the specifics of your stay so we can ensure that the issues you experienced would be isolated incidents. Please reach out the hotel at any time.

10/10 – Uitstekend

Shomanique

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I love that this property was clean, and right across the street from Walmart. Full kitchen in my room which worked out perfectly. Easy options for breakfast. I loved my stay here. Anytime I need to come to Aiken this will be my hotel of choice.
2 nachten verbleven in mei 2023
Reactie van OpsMan op 6 jun 2023
Thank you so much Shomanique for your glowing review. I am thrilled to hear that you had such a pleasant experience at our property. We hope to see you the next time you're in the area as we would love to have you as a guest again!

8/10 – Goed

Shirley

Negatief: Netheid
2 nachten verbleven in april 2023
Reactie van CNM op 21 apr 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay at our hotel!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Towneplace Suites team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Uitstekend

Michael H.

1 nacht verbleven in maart 2023
Reactie van CM op 6 apr 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Towneplace Suites team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 – Matig

Zeila

Reisde met familie
Negatief: Netheid, voorzieningen
We were assigned to a room that had not been serviced. Second room was dirty, clearly the carpet had not been vacuumed for weeks. Bathroom had orange mold on tiles and faucet handles and toilet had urine residue on the seat. Room was dusty and overall disappointing. I am shocked Marriot Bonvoy would allow this facility to relate to their brand. Would never consider staying here again.
1 nacht verbleven in februari 2023
Reactie van Front Desk Manager op 27 feb 2023
We're sorry that your room experience did not meet your expectations for your stay. We strive to achieve a high standard of comfortability throughout the hotel, and we are so sorry that this was not achieved during the duration of your stay.Your feedback is important to us, so we appreciate you taking the time out of your busy day to provide us with this review. We can’t fix the past but you have my personal commitment to improve the quality of comfort during future stays. Until then, please accept my sincerest apologies on behalf of everyone on the Towneplace Suites team.

10/10 – Uitstekend

Marcus

Reisde met familie
Positief: Netheid, comfort kamer
Amazing!
My stay was absolutely amazingly. I will definitely be staying again.
1 nacht verbleven in januari 2023
Reactie van Front Desk Manager op 27 feb 2023
We're so happy to hear that you had an amazing experience with our hotel. I look forward to sharing this news with the Towneplace Suites team!

8/10 – Goed

Bernadette

Reisde met familie
over all clean. Baseboards were dirty. Sofa bed orrible, Not a real bed. Staff was awesome!
1 nacht verbleven in december 2022
Reactie van Front Desk Manager op 27 feb 2023
We're sorry that your room experience did not meet your expectations for your stay. We strive to achieve a high standard of comfortability throughout the hotel, and we are so sorry that this was not achieved during the duration of your stay.Please accept my sincerest apologies on behalf of everyone on the Towneplace Suites team.

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We liked everything about the place!! The staff was friendly, the room was just right for us (2 older people), and breakfasts were fine. We would definitely recommend this hotel to anyone staying in the Aiken area.

10/10 – Uitstekend

robin, blowing rock

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff were pleasant. The breakfast was nice for a quick hotel meal. My only issue is the parking. Most of the parking is in the back of the hotel and dark. I wasn't comfortable with the parking, but the hotel and staff were great.

10/10 – Uitstekend

Emerald

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My stay was nice & comfortable. The staff I encountered was polite/helpful. Check in was smooth. My room was nice, clean, and included a kitchen. I didn’t stay long, but I enjoyed the breakfast and it looked like the gym area was nice as well. There were construction upgrades going on, but nothing was disturbing or unkept. I really liked the weather board near the entrance! Hand-drawn, I believe, showing the weather for the week. The area has plenty of food and shopping options, but there are quick food options for purchase near check-in.

8/10 – Goed

Mac

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2022

10/10 – Uitstekend

Mark

1 nacht verbleven in november 2022

2/10 – Ontzettend slecht

Mark

Reisde met familie
Positief: Netheid
The hotel had not received my reservation info by the time I went to check in, and they STILL have not received it as of 11:00 AM this morning! I had to book another room at the desk in order to stay in the hotel last night. I am requesting a full refund of the amount paid to Orbitz last night. Mark
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Juan carlos

Positief: Netheid, comfort kamer
Aiken visit
The staff was friendly, very helpful, many restaurants within walking distance, the weather was very nice and the hotel was very clean
2 nachten verbleven in september 2022

6/10 – Redelijk

Patrick

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property was dated and not as advertised on the website.
5 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

holly

Reisde met familie
Negatief: Netheid, voorzieningen
The bed was a double instead of the queen that was advertised! Soup dispenser in shower was empty, toaster was broken, dirty dishes in dishwasher, no cookware, dirty coffee maker ...!
3 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Pedro

Reisde met familie
Negatief: Netheid, comfort kamer
Terrible experience
The whole experience was terrible. We did early check in upon arrival to the room. There were pubic hairs in the tub and toilet. We complained to the front desk, they send someone to reclean and soMehow the bathroom looked worse. Staff was unhelpful and the experience was unpleasant. Don’t recommend this place
3 nachten verbleven in juni 2022

6/10 – Redelijk

James Edward

Too, much trouble getting checked in. Nearly 2 hours. but was not the fault of the hotel, mix-up in reservations.
1 nacht verbleven in juni 2022

6/10 – Redelijk

TYLER

Zakenreiziger
Ok but not the best
For a newer remodel this place has not been taken care of. Room was clean but everything was a little beaten up and scratched. Also fire lane turned into the parking lane. Not good
1 nacht verbleven in juni 2022

6/10 – Redelijk

William

Reisde met familie
Positief: Netheid
Not as good as last time
3rd time staying in this hotel. Service has gone downhill. 1. Breakfast is not really breakfast. They used to have fresh eggs, bacon, etc, not it is just heated up food in plastic bags. 2. They ran out of blankets — what hotel runs out of blankets? I slept on “pull out” couch, which is one of those modern sofas that fold open into a sleeping mat. It is VERY uncomfortable.
4 nachten verbleven in juni 2022

6/10 – Redelijk

Scott, Warrington

Zakenreiziger, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
I have stayed here many times before COVID. There has clearly been little investment since I was last here and the place felt run down.
16 nachten verbleven in mei 2022
Reactie van sk op 24 mei 2022
Good morning on behalf of the staff here at TownePlace Suites in Aiken we apologize for anything that made you unhappy. We value your opinion and we thank you for bringing this to our attention. We also would like to thank you for being a valued guest. Thank you for your time have a wonderful week.

6/10 – Redelijk

CHRISTOPHER

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Warning AC does not cool room was 75° thermostat set to 60. Usually would have left but was only there to sleep and go
2 nachten verbleven in mei 2022
Reactie van SK op 21 mei 2022
On behalf of the staff here at TownePlace Suites in Aiken we would like to apologize for the inconvenience of the air in your room not reaching the proper temperature. We value you as a guest and we hate that you had this experience during your stay. We hope to see you again soon. Thank you for your time. Have a wonderful weekend.

2/10 – Ontzettend slecht

Shaquana

1 nacht verbleven in mei 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
4 nachten verbleven in april 2022
Reactie van sk op 24 mei 2022
On behalf of the staff here at TownePlace Suites in Aiken we would like to thank you for staying with us. We are so happy that we were able to accommodate you during your time here in Aiken. We would definitely love to have you again. Thank you for being a valued guest.

2/10 – Ontzettend slecht

Hannah

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We booked this property late at night (11:00 pm) after a bad experience at another rental. We arrived at the hotel 15 minutes later and was told our Expedia reservation did not come through. We were told to wait and sometimes reservations can take over an hour and a half. The front desk person told us to take a seat and he would keep checking. We were in the lobby area that was attached to the breakfast area. We were sitting at the chairs and roaches were crawling across the tables and on chairs in the lobby! This was in the same area as their breakfast! We contacted Expedia and cancelled our reservation and this took over 30 minutes to cancel. Hotel definitely needs pest control! Can't imagine how the rooms are if this is in the lobby/breakfast area are! Come on Marriott...shame!
2 nachten verbleven in april 2022
Reactie van sk op 25 mei 2022
Good morning, I would like to sincerely apologize for the experience you had. Someone from our staff will get back in contact with you soon. Thank you have a wonderful day.

8/10 – Goed

Thomas

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I was not told by Expedia that I would not be getting Marriott Pts. Housekeeping did not clean toilets and they charged me $12.00 to change sheets.
7 nachten verbleven in maart 2022

8/10 – Goed

Chelan

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Getting the room cleaned every third day because of covid is outdated now. There were some items that were missing in my room. Forks, and coffee. I had to go looking for these items. Without exception the entire staff was extremely helpful and friendly.
3 nachten verbleven in maart 2022

8/10 – Goed

VINSON

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2022