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Beoordelingen van Baymont by Wyndham Albany at Albany Mall

2.5 out of 5

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 239 van 596 beoordelingen" "
Gastenscore: 8 - Goed. 186 van 596 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 596 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 596 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 596 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Gary

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Phone did not work, no shampoo, soap, or conditioner. We had to practically stand next to the tv to get the remote to work. No coffee or tea in the room. Room smelled musty.
1 nacht verbleven in mei 2024
Reactie van management op 19 mei 2024
Gary, we are saddened to know you failed to enjoy your stay with us. We apologize for the inconvenience as we renovate and add new dispensers. We apologize for the oversight. Coffee and coffee maker is no longer a requirement in rooms but can be given upon request during stay.

6/10 – Redelijk

Sharon

Reisde met familie
Negatief: Voorzieningen
Nothing really
1 nacht verbleven in mei 2024
Reactie van management op 19 mei 2024
Sharon, thank you for your time. We hope you keep us in mind for the future and your next stay exceeds your expectations.

10/10 – Uitstekend

Alma

Reisde met partner
I didn’t like the open area
1 nacht verbleven in mei 2024
Reactie van management op 19 mei 2024
Alma, thank you for your time in rating us a perfect 5 out of 5!!! We are sorry to hear you didn't like the open area. We look forward to serving you again for your lodging needs.

10/10 – Uitstekend

alvaliyah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van management op 3 mei 2024
Alvaliyah, we thank you for choosing us for your lodging needs. We are happy to see we reached your expectations. We look forward to serving you again!!

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our mini fridge did not work at all. Temp in fridge felt like it wasn’t plugged in (but it was). Water pressure in sink wasn’t strong and toilet was loose so it made a lot of noise when you stood up after using it. We were only here overnight so it didn’t cause any major issues, more inconvenience.
1 nacht verbleven in april 2024
Reactie van management op 29 apr 2024
Anna, we are saddened to know you experienced inconveniences with us during your stay. Rest assured that those things have been addressed to prevent future occurrences. Thank you for your time.

8/10 – Goed

Richard, Villa Rica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property! Would stay here again!!
1 nacht verbleven in april 2024
Reactie van management op 29 apr 2024
Richard, we are happy you enjoyed our nice property. We look forward to serving you again on your next trip.

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice room, very convenient dining options & Target across the street
1 nacht verbleven in april 2024
Reactie van management op 17 apr 2024
Crystal, we are elated you enjoyed our convenient location to dining and shopping as well as found our room to be nice and accommodated your needs and expectations. Thank you for sharing your experience.

6/10 – Redelijk

Robert, South Daytona

Reisde met familie
Positief: Personeel en service
Lots of workers around. Work trucks in the way and a bit noisy at night. I think they are staying at the property right now. Ice machine by us not working. Smoke alarm not properly attached. Room a bit small. Not overly impressed.
2 nachten verbleven in april 2024
Reactie van management op 8 apr 2024
Robert, we are saddened to know we failed to reach your expectations. We extend apologies for inconvenience caused by fellow guest as well alarm and ice machine in rear building, The ice machine in 1st building is properly working and smoke alarm has been addressed when notified at check out. As we are a older property, we work hard in maintaining and renovating to meet guest needs and expectations and sorry to hear room size didn't meet your preferences. As we fail to impress you during your stay, it is our hope you find accommodations that exceed you expectations in your future visits. Thank you for you time in reviewing and allowing us to respond.

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in maart 2024
Reactie van management op 1 apr 2024
Brian, thank you for your time in rating our property. We appreciate your business.

10/10 – Uitstekend

Elluntate

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not bad for the money
1 nacht verbleven in maart 2024
Reactie van management op 23 mrt 2024
Elluntate, thank you for your stay with us. We are elated to know you enjoyed our convenient pricing.

8/10 – Goed

Trenton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for shopping, restaurants and entertainment
1 nacht verbleven in maart 2024
Reactie van management op 23 mrt 2024
Trenton, thank you for your time in reviewing. We are elated that you enjoyed our great convenient location for dining, shopping, and entertainment.

6/10 – Redelijk

Patrice

Positief: Personeel en service
Negatief: Netheid, voorzieningen
I have never stayed at a property like this before. The staff was friendly and responsive. Unfortunately, there were multiple guests hanging out playing loud music, smoking, and revving motorcycles. The rooms were adequate but not the cleanest. Breakfast is cereal and vending machine style muffins, biscuits, etc. If your budget is tight like mine was this trip, the area is decent overall.
2 nachten verbleven in maart 2024
Reactie van management op 11 mrt 2024
Patrice, we are saddened to know that you experienced and inconvenience from fellow guest that lacked care and concern for neighboring guest. We extend our apologies. We are happy you did however enjoy our friendly and responsive staff, and you found our pricing to be reasonably priced. We hope you keep us in mind.

8/10 – Goed

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van management op 11 mrt 2024
Rachel, thank you for your time in rating our property.

10/10 – Uitstekend

Ashli

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The young lady that greeted me was wonderful im so upset i did not get her name but she was wonderful i traveled for work and she was the first front desk attendant that has ever held a conversation and was very polite
1 nacht verbleven in februari 2024
Reactie van management op 28 feb 2024
Ashli, we are elated that you enjoyed what we are known for delivering exceptional customer service. We are happy to know we reached your expectations and made a lasting impression. It is our pleasure to serve you and look forward to your next visit whether it be for work or relaxation. Thank you for your time in sharing your experience.

10/10 – Uitstekend

Alene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lady at check in was very friendly and pleasant to talk to and very nice in every way.. The room was clean and the king bed was very comfortable. Would definitely stay again.
1 nacht verbleven in februari 2024
Reactie van management op 26 feb 2024
Alene, it was our pleasure to have you and accommodate your lodging needs. We truly hope you guys enjoy your visit with the grands. She enjoyed you as well and will share your positive remarks as we aim to making a great last impression with our guest providing exceptional customer service. We are happy you enjoyed our clean room and comfortable beds. We look forward to your next stay.

10/10 – Uitstekend

Randy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solo Quick Trip
It was fine for a quick solo trip to town. Obviously the hotel has had some wear and tear over the years, but they seem to be putting forth the effort to update alot. Everything was as clean as expected and all staff i dealt with were extremely friendly and helpful.
2 nachten verbleven in februari 2024
Reactie van management op 21 feb 2024
Randy, thank you for allowing us to accommodate your lodging needs. We are continuously renovating to keep up with our guest needs and expectations. The project underway are bathtubs and hope that you keep us in mind for future and see the changes. We are happy you enjoyed our extremely friendly and helpful staff. We look forward to your next visit.

10/10 – Uitstekend

Mary

1 nacht verbleven in februari 2024
Reactie van management op 21 feb 2024
Mary, thank you for your time in rating our property a perfect 10 out of 10!!! We are elated to know we reached your expectations.

8/10 – Goed

Cirilo

Reisde met familie
1 nacht verbleven in februari 2024
Reactie van management op 18 feb 2024
Cirilo, thank you for your time in rating your property of your stay with us. We look forward to serving you again!

10/10 – Uitstekend

James

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van management op 18 feb 2024
James, thank you for your time in rating our property of a perfect 10 out of 10! We are elated to know we reached your expectations. We look forward to serving you again soon.

8/10 – Goed

Harvey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van management op 18 feb 2024
Harvey, thank you for choosing us for your lodging needs. Thank you for your time in rating our property of your stay.

10/10 – Uitstekend

Tonya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van management op 10 feb 2024
Tonya, we are ecstatic to see your 10 out of 10 rating!!! We are elated to know we reached your expectations.

10/10 – Uitstekend

Carisma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van management op 10 feb 2024
Carisma, we appreciate you taking the time to rate your stay with us. Thank you. We look forward to serving you again.

10/10 – Uitstekend

Sakita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van management op 30 jan 2024
Sakita thank you for your time in rating our property. We are elated to know we reached your expectations. We are ecstatic that you returned back with us and look forward to serving you again soon!!

10/10 – Uitstekend

michael

1 nacht verbleven in januari 2024
Reactie van management op 10 feb 2024
Michael, we are happy to know we reached your expectations. Thank you for your time in rating.

10/10 – Uitstekend

Carisma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van management op 30 jan 2024
Carisma, thank you for your time in rating our property 10 out of 10!!! We look forward to serving you again.

4/10 – Matig

Diana

1 nacht verbleven in december 2023
Reactie van management op 1 jan 2024
Diana, we are saddened to see via rating you failed to enjoy your stay, as nothing was brought to the attention of the front desk. We express our apologies for any inconvenience. We pride ourselves on what we are known for cleanliness and providing great customer service. Guest input allows us to use guest experience as a learning to aid in our guest having the most pleasurable stay. Thank you for your time.

8/10 – Goed

Donald

Positief: Netheid, personeel en service
Very fair price for the amenities and setting for nice stay at an affordable rate. Would definitely stay here again and recommend this motel over the others in this area for a lower priced motel.
2 nachten verbleven in december 2023
Reactie van management op 26 dec 2023
Donald, thank you for choosing us for your lodging needs. We are elated to know you enjoyed our reasonable pricing, as you will recommend our property over others when visiting the area. We look forward to serving you again!

10/10 – Uitstekend

Jacquelyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van management op 20 dec 2023
Jacquelyn, thank you for your time in rating our property. We are elated to know we reached your expectations. Thank you for your time in sharing.

8/10 – Goed

Joshua

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van management op 15 dec 2023
Joshua, thank you for your recent stay and time in rating our property!!!

4/10 – Matig

Nicholas

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van management op 15 dec 2023
Nicholas, thank you for your time in rating our property of your stay. We look forward to serving you again!

4/10 – Matig

Kimberly

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property had a painted bathtub with mold. There were holes in the wall, most uncomfortable because I’m thinking peep holes. The bed was comfortable.
1 nacht verbleven in december 2023
Reactie van management op 9 dec 2023
Kimberly, we extend our apologies for any inconvenience. Please rest assured that tubs are the renovation project underway that begin the first of the year, but there isn't any mold present as our guest health is part of our top priority. We also have maintenance inspecting review of holes. We have front desk agents to assist in special request and inconveniences so guest have the most pleasant stay. Again our apologies.

8/10 – Goed

Lori

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tana went out of her way to help us get our TV working. Great customer service
1 nacht verbleven in december 2023
Reactie van management op 9 dec 2023
Lori, we are elated you enjoyed the customer service received from Tana, we will share with her and the team as we are sure they will be encouraged by your kind words. Thank you for choosing us for your lodging needs. We look forward to serving you again.

6/10 – Redelijk

Anthony

Positief: Personeel en service
So what I did not care for was the room itself. There was no warm light in the entire room except above the sink / vanity area. There was this flemsy metal sheet that surrounded the bed that would make loud sounds when you adjust yourself on the mattress that was annoying. Regarding cleanliness, I just found hair everywhere like on "clean" washcloths and on the vanity. The hotel is in a great area surrounded by restaurants and shopping which was nice
2 nachten verbleven in december 2023
Reactie van management op 9 dec 2023
Anthony, we extend our apologies for any inconvenience. We please know that we have front desk agents available 24/7 to report any inconveniences so that we can rectify it promptly within measures. We see that you failed to care for lighting as you wanted warm lighting and bedding. Your review has been shared with housekeeping and appropriate persons as we work to meet our guest needs and expectations.

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable stay!
I’ve had to stay down in Albany for nursing school mini times. This is the first hotel that I’ve stayed in that was modern, clean, and comfortable. I wish I had found this hotel sooner.
2 nachten verbleven in november 2023
Reactie van management op 9 dec 2023
Melissa, we appreciate your business as well as your time in reviewing of your stay with us. We are elated in knowing you found your stay to be comfortable, modern, and clean. We are glad you found us and hope that you visit with us soon!!!

2/10 – Ontzettend slecht

Kimmy

1 nacht verbleven in november 2023
Reactie van management op 20 dec 2023
Kimmy, it is disheartening to such a rating as the inconvenience you caused for our property and fellow guest. The commotion that our guest had to endure the hotel policies broken amongst enforcement being called. We supplied you with a clean room and provided great customer service only to it to be destroyed within one day.

10/10 – Uitstekend

Tiffany

Positief: Netheid, personeel en service
5 nachten verbleven in november 2023
Reactie van management op 9 dec 2023
Tiffany, thank you for your time in rating our property of your stay a perfect 5 out of 5!!!

10/10 – Uitstekend

Mary

1 nacht verbleven in november 2023
Reactie van management op 26 nov 2023
Mary thank you for you time in rating your recent stay a perfect 10 out of 10!!!

4/10 – Matig

James

Reisde met partner
The tub in room was dirty
1 nacht verbleven in november 2023
Reactie van management op 26 nov 2023
James, we extend our apologies for any inconvenience. We always have front desk agents available for request and to inform of inconveniences so that our guest can have the most pleasurable stay allowing us to rectify it while with us. We have brought attention to this matter to prevent future occurrences. Again our apologies.

10/10 – Uitstekend

Randall

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solo trip
Front desk service was amazing, both chec-in and check-out. Only problems I saw were: 1) Room door was a little difficult to open and shut (maybe a little swelling). 2) Hair dryer has seen better days. 3) Shower head was separated from wall (but still worked very well). 4) Towel rack in bathroom was a little rusty. Otherwise great overall stay.
2 nachten verbleven in november 2023
Reactie van management op 14 nov 2023
Randall,, thank you for your stay with us. We are elated to know that you enjoyed the service you received at both check-in and out. Rest assured that we will take a look at the items to prevent future occurrences. We are happy to know you enjoyed your stay overall. Please know we are continuously working on renovation projects and hope that you stop in and see the changes over time.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not again
I realize its a 2 star hotel but the chipped and peeling tub, moldy and broken baseboards, inch wide gap at the bottom of the door, etc were too much. Makes a 3 star look like a 5. Evening desk staff acted like asking to use hot water from the coffee dispenser in the breakfast room to make a cup of noodles was akin to asking them to cook me a steak. We stay because of our dog but I'll be more proactive about an airbnb in the future. This wasn't worth it.
2 nachten verbleven in november 2023
Reactie van management op 14 nov 2023
We are saddened to know you failed to enjoy your stay with us. We value our guest and work diligently to rectify any issue brought to our attention when at the property to make the most pleasurable stay. We are continuously working on renovations and bathtub replacements will begin after the holidays. Again we extend our apologies.

10/10 – Uitstekend

Jerod

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van management op 14 nov 2023
Jerod, thank you for your time in rating our property a perfect 10 out 10!!

4/10 – Matig

Mike

Negatief: Netheid, personeel en service
2 nachten verbleven in oktober 2023
Reactie van management op 29 okt 2023
Mike, we are saddened to see such a low rating. We are a property that work to meet our guest needs and expectations when it is brought to our attention we like to rectify it promptly to ensure the most pleasant stay.

6/10 – Redelijk

Michael

Negatief: Netheid
Bug problem
4 nachten verbleven in oktober 2023
Reactie van management op 18 okt 2023
Michael, we are saddened to see you experienced a bug issue. We have our professional exterminators that come out and service our property. If any issue arise before their scheduled date we call to take care of issues promptly as we are exterior corridors and we work to maintain the property and guest needs and expectations. Again our apologies.

10/10 – Uitstekend

Cachet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything about this place my main thing I loved is when I got there I needed early check in cause I had to hurry and head to the prison and the receptionist made it her job to make sure I was satisfied my room was so clean I felt I could eat off the floor no I didn’t do that but I could have that how clean it was I had to find the cleaning lady to give her her flowers while she was there I will only patronize this hotel while he is at Calhoun not to mention the mall was across the street I loved loved this place
1 nacht verbleven in oktober 2023
Reactie van management op 18 okt 2023
Cachet, we are elated to know you enjoyed the customer service received. We are happy to know we had the availability to accommodate an early check in request. We pride ourselves in cleanliness and happy to know we reached your level of expectations.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was great!
2 nachten verbleven in oktober 2023
Reactie van management op 18 okt 2023
John, we appreciate your business and time in rating our property of your stay with us. We are happy that you found your stay to be great. We look forward to serving you again

6/10 – Redelijk

Virginia

Reisde met familie
Negatief: Personeel en service
Room was nice clean but smells like cigarette smoke.
1 nacht verbleven in september 2023
Reactie van management op 9 okt 2023
Virginia, we extend our apologies for the inconvenience of smell. Please know we work hard to meet our guest expectations and apologize that another guest failed to follow hotel policy. We are happy you did enjoy the cleanliness of our property again our apologies.

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in september 2023
Reactie van management op 9 okt 2023
Michael, we are saddened to see such a low rating. We pride ourselves on meeting our guest expectations and using guest comments reviews as tool to improve.

6/10 – Redelijk

armando

2 nachten verbleven in september 2023
Reactie van management op 29 okt 2023
Armando, we are saddened to see low rating. We are a property that work to meet our guest needs and expectations when it is brought to our attention we like to rectify it promptly to ensure the most pleasant stay.

8/10 – Goed

Randall

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solo 2 night trip
Staff super nice. Bathroom could have been a little cleaner (door very dusty, some rust around fixtures), pool not open. Overall, very reasonably priced and a good experience.
2 nachten verbleven in september 2023
Reactie van management op 9 okt 2023
Randall, we are elated to know you enjoyed your overall stay. Thank you for sharing your experience and allow us a chance to look in these matters, as our guest are our top priority.

10/10 – Uitstekend

Jay

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business trip
Check in was quick and pleasant, room was clean and pleasant.
1 nacht verbleven in september 2023
Reactie van management op 1 okt 2023
Jay, thank you for choosing us for your lodging needs. We are elated you enjoyed our clean rooms and found check in to be quick and service and room to be pleasant.