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Beoordelingen van Park Inn by Radisson Albany, GA

2.5 out of 5
Park Inn by Radisson Albany, GA
2729 Pointe North Boulevard, Albany, GA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 222 van 739 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 739 beoordelingen" "
Gastenscore: 6 - Redelijk. 140 van 739 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 739 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 73 van 739 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Leendert, Huizen

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goed
Bij aankomst ( 17:30 ) bleek het zwembad reeds gesloten, verder goed hotel

10/10 – Uitstekend

Miya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were clean and the staff was very professional and polite the breakfast was good as well.
1 nacht verbleven in mei 2024
Reactie van Joy op 13 mei 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

2/10 – Ontzettend slecht

Adriane

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom was dirty, couldn't use the bath tub, handle fell off room door, no phone in room, no clean towels.
2 nachten verbleven in mei 2024
Reactie van Joy op 13 mei 2024
Our apologies. We will look into this and get the issues corrected. We thank you for your review. We thank you for your business!

6/10 – Redelijk

Barbara

Positief: Personeel en service
I slept comfortably but the Inn could use an upgrade
2 nachten verbleven in mei 2024
Reactie van Joy op 13 mei 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

8/10 – Goed

Marva J

Zakenreiziger, Reisde met familie
Positief: Personeel en service
I liked the convenience of the property to Albany State University. I liked the txt checkout option. I did not like esthetics (bathroom needs renovating).
1 nacht verbleven in april 2024
Reactie van Joy op 29 apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

8/10 – Goed

Luis Ernesto

1 nacht verbleven in april 2024
Reactie van Joy op 29 apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Joy op 10 apr 2024
Thank you kindly for your great review. Thank you for your business!!

8/10 – Goed

Chrys

Positief: Netheid, personeel en service
Na
1 nacht verbleven in maart 2024
Reactie van Joy op 27 mrt 2024
Thank you for your great review. It helps motivate the hard-working staff to give their best efforts. We thank you for your business!

10/10 – Uitstekend

Bernard

2 nachten verbleven in maart 2024
Reactie van Joy op 10 apr 2024
Thank you kindly for your great review. Thank you for your business!!

2/10 – Ontzettend slecht

BARBARA

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Toilet seat actually fell off when I sat on it.They couldn’t fix it so we had to change rooms
1 nacht verbleven in maart 2024
Reactie van Joy op 4 mrt 2024
Our apologies. these modern seats are snap on seats and they give us a trouble. Thank you for letting us know We will get it fixed. Thank you for your business!

8/10 – Goed

Tracey

Reisde met familie
Positief: Netheid, personeel en service
the front desk was not manned when we went to check out. They said the person was not here yet but on her way. This obviously happens a lot because the staff person we talked to did not appear to be upset and this is usual. WHAT would happen if we really needed information. Oh and the receipt will be emailed to me!!!!!!! How will I know what they charged me for the visit????? Could be a lot of charges I did not make. This is BAD!!!!
1 nacht verbleven in februari 2024
Reactie van Joy op 3 mrt 2024
I hope you did receive a copy of your invoice in the email as we have an express check out system. Unless you paid with virtual card from Expedia then you surely have received receipt from Expedia. We thank you for your business!

2/10 – Ontzettend slecht

Chadney

Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Joy op 3 mrt 2024
our apologies for not pleasant stay with us, we will work on making it better. We thank you for your review. We thank you for your stay.

2/10 – Ontzettend slecht

Meseret

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service
The staff at the property is terrible
2 nachten verbleven in februari 2024
Reactie van Joy op 11 feb 2024
Our apologies. Wish you had taken names so we could train those staff members. Labelling everyone in the same category does not help. We thank you for your review. We thank you for your stay.

4/10 – Matig

Sally

Negatief: Netheid, staat van de accommodatie en faciliteiten
Front desk check in person/guy was pleasant
1 nacht verbleven in februari 2024
Reactie van Joy op 11 feb 2024
Our apologies for not so pleasant stay with us. We will make it better, We thank you for your review. We thank you for your stay.

10/10 – Uitstekend

Angela

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Joy op 11 feb 2024
Thank you so much for your great review. We thank you for your business. Look forward to serve you again.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and Clean
Nice, clean overnight stay
1 nacht verbleven in februari 2024
Reactie van Joy op 9 feb 2024
Thank you so much for your kind words about us and glad you had nice, clean overnight stay. We thank you for your kind review. We thank you for your stay!

10/10 – Uitstekend

Jim

1 nacht verbleven in februari 2024
Reactie van Joy op 27 mrt 2024
Thank you for your great review. It helps motivate the hard-working staff to give their best efforts. We thank you for your business!

2/10 – Ontzettend slecht

K

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was rude and rushing us to leave.
1 nacht verbleven in februari 2024
Reactie van Joy op 9 feb 2024
Oh my, please accept our apologies for the staff being rude. We will most certainly train on customer service. We thank you for your review. We thank you for your business.

6/10 – Redelijk

Anne

Reisde met familie
Positief: Netheid, personeel en service
Not what I would’ve expected from Radisson hotel
Front desk staff were very friendly. Our room was clean, but not well maintained. I would have thought a Radisson hotel would have better upkeep. We were on the second floor with our window over a spot where people were smoking (we smelled it) and talking until 2 am. I’ll spend a little more and go elsewhere next time.
1 nacht verbleven in januari 2024
Reactie van Joy op 30 jan 2024
Please accept our apologies. Wished front desk was called about this issue we would have asked smoking guests who were smoking outside of the hotel to move on to pool area relax and smoke so they dont disturb other guests. All our rooms are indoor and windows do not open, We thank you for your review. We thank you for your business!

4/10 – Matig

Tara

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirt, grime and mold everywhere you look. There is no sound barrier. The staff is absolutely no help.
3 nachten verbleven in januari 2024
Reactie van Joy op 27 jan 2024
Our apologies. We will look into these issues and get them corrected. We thank you for your review. We thank you for your business,

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
We stay here everything we visit family. They are always accommodating and professional.
1 nacht verbleven in januari 2024
Reactie van Joy op 25 jan 2024
Thank you for being a loyal customer!!! Thank you for your kind words. Thank you for your business. We will see you soon!

4/10 – Matig

Lashonda

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The customer service was awesome, but the room was dirty. I had to clean my room upon arrival the sink was discussing and the bed I literally cleaned the room myself due to the fact that the room was dirty upon arrival so if they didn’t clean it before I got there I knew they wouldn’t do it properly. I’m use to disinfecting a room but I had to clean the room myself. I wish I could post the pictures my words don’t even do the room justice of the nastiness. After I cleaned the room I was comfortable.
2 nachten verbleven in januari 2024
Reactie van Joy op 19 jan 2024
Our apologies. Wished you had asked or another room i.nstead of staying in a dirty room and cleaning it yourself. We will most certainly train the staff not to send guests to rooms that have not been cleared by the supervisor to rent. Thank you for letting us know. We thank you for your review. We thank you for your stay!

10/10 – Uitstekend

Sakita

Reisde met een groep, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great. Bath tub was gritty and the cleaning sponge was left in the tub
1 nacht verbleven in januari 2024
Reactie van Joy op 16 jan 2024
Please accept our apologies for the staff not paying attention to the details of room cleaning. We thank you for your good review. We thank you for your business!

6/10 – Redelijk

JEFFERY, sandersville

1 nacht verbleven in december 2023
Reactie van Joy op 1 jan 2024
Thank you for your review. Thank you for your business!

6/10 – Redelijk

HELEN

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Joy op 26 dec 2023
Thank you kindly for your review. Thank you for your business!

8/10 – Goed

Rashaad

2 nachten verbleven in december 2023
Reactie van Joy op 26 dec 2023
Thank you for your high score review! Thank you for your kindness! Thank you for your business!

8/10 – Goed

Dabney

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Basic, clean with very nice people
This hotel met our needs for the purpose of the trip. It is very basic and is clean and safe. Each staff person we interacted with was genuinely friendly and helpful.
2 nachten verbleven in december 2023
Reactie van Joy op 25 dec 2023
Thank you for your great scores of our hotel. Thank you for your kindness! Thank you for your business!

8/10 – Goed

Wilhelmina

Reisde met familie
Negatief: Voorzieningen
The first room we given had a bed that was dirty. The second room we were given the bathroom had dirty towels. The toilet was not clean. I bought cleaning supplies and cleaned the bathroom myself. We were tried and had driven for Mississippi. I went downstairs to front desk for clean towels and soap. I felt badly for the clerk because she was working alone. There was no one else to help her. I expected better from the Radisson Hotel. It used to be a nice hotel.
1 nacht verbleven in december 2023
Reactie van Joy op 10 dec 2023
Our apologies. I will most certainly look into this and get things corrected. We thank you for your review. We thank you for your business!

2/10 – Ontzettend slecht

Garnica

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible! Nasty. Roaches, feces, toe nail clippings present in room. Totality disgusting.
2 nachten verbleven in december 2023
Reactie van Joy op 7 dec 2023
We do not even show this guest stayed at the hotel in our system. I am surprised to see how they even got on to expedia to even write this false feedback??

6/10 – Redelijk

Elaine

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Joy op 5 dec 2023
Thank you for your review. Thank you for your business!

8/10 – Goed

Valarie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They make sure your stay is as comfortable as possible and the breakfast was amazing
3 nachten verbleven in november 2023
Reactie van Joy op 30 nov 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

6/10 – Redelijk

Sheena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very nice and professional. The bathroom unfortunately smelled like urine. Friday night I was sick needed to bath, unfortunately I was told no wash clothes available. The next morning my day spoke with housekeeping and was told that wash clothes were available. The only other issue was the mattress in the room was uncomfortable, so I decided to flip it only to see that mattress cover was stained.
4 nachten verbleven in november 2023
Reactie van Joy op 30 nov 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

6/10 – Redelijk

Demetrice

Reisde met familie
Positief: Personeel en service
No complaints, you get what you pay for with this one. Staff very nice and accommodating but definitely a budget hotel. Breakfast was good, internet service at office desk was good. If you just need a decent place to stay the night then this place will be perfect.
1 nacht verbleven in november 2023
Reactie van Joy op 30 nov 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

10/10 – Uitstekend

Eunice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was well maintained and served our purpose.
2 nachten verbleven in november 2023
Reactie van Joy op 21 nov 2023
Thank you for your kind words about our well maintained property! Glad we were able to serve your trip! We thank you for your business!

10/10 – Uitstekend

JoAnna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easy Access Great night sleep
Easy access to the highway. They had grits, eggs, waffles and coffee at 7AM that allowed the smell to greet me as I opened my door to check out. Thank you for a great night sleep
1 nacht verbleven in november 2023
Reactie van Joy op 15 nov 2023
Cool!!! Thank you for letting us know you felt like home, smell of great breakfast, fresh coffee!! This is what we strive for. We thank you for your review. We thank you for your business!

6/10 – Redelijk

JOSE

Zakenreiziger
Positief: Personeel en service, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Joy op 2 nov 2023
We thank you for your review! While no comments reviews can be less informative than those with specific issues listed, it's important to read them in context and consider the overall rating and feedback from the guests. If you're considering staying at a property with mixed reviews, you might want to weigh the positive and negative comments to make an informed decision about your stay. Additionally, reaching out to the hotel directly to inquire about any concerns or questions you have can also be helpful. We thank you for your business!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Too exhausted and settled for less!
The wash cloths were soiled to the point that they should have been thrown away. The curtains were dusty, the bed pillows were small, no firmness and didn’t fit the pillow cases. The air conditioner on high cool was too noisy like a diesel engine!
2 nachten verbleven in oktober 2023
Reactie van Joy op 1 nov 2023
Our apologies. We will look into the issues you have mentioned, we will make it right. Thank you for your business!

8/10 – Goed

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the convenience of the property. Perfect area to stop on my trip, with a handful of restaurants within view of the hotel.
1 nacht verbleven in oktober 2023
Reactie van Joy op 20 okt 2023
Thank you for your kind words. Thank you for your review, thank you for your business!

2/10 – Ontzettend slecht

Issac

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This place has really gone down.
2 nachten verbleven in oktober 2023
Reactie van Joy op 19 okt 2023
Thank you for your review. Thank you for your stay!

8/10 – Goed

Arra

1 nacht verbleven in oktober 2023
Reactie van Joy op 5 nov 2023
Thank you for your great scores! It helps motivate the staff to go over and above the guest service and cleanliness standards!! Thank you for your business!

6/10 – Redelijk

Tonike

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The bed sheets was not changed from the previous customers stay. Room was not cleaned good. Toilet was loose. Bed wasn’t comfortable. But wasn’t a terrible place to stay.
1 nacht verbleven in oktober 2023
Reactie van Joy op 19 okt 2023
Our apologies for the issues you had in the room. We wi.ll most certainly look into it and get them corrected. Thank you for your review and thank you for your business!

10/10 – Uitstekend

Janelle

1 nacht verbleven in oktober 2023
Reactie van Joy op 5 nov 2023
Thank you for your great scores! It helps motivate the staff to go over and above the guest service and cleanliness standards!! Thank you for your business!

6/10 – Redelijk

Josephine

Reisde met partner
The inn is very old & outdated. However, the rooms are spacious. Mattress is lumpy & doesn’t help you rest well. You get the basics.
1 nacht verbleven in oktober 2023
Reactie van Joy op 19 okt 2023
Our apologies for the no so pleasant stay. We will try harder. Thank you for your review. Thank you business!

10/10 – Uitstekend

Shana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy check in. Nice desk employee. Nice rooms and bed
1 nacht verbleven in oktober 2023
Reactie van Joy op 19 okt 2023
Cool. Thank you for your kind words about our staff members, our nice rooms and beds. Thank you for your business!

8/10 – Goed

Michael

Reisde met familie
Positief: Voorzieningen
Ok
1 nacht verbleven in oktober 2023
Reactie van Joy op 19 okt 2023
Thank you for your great scores. Thank you for your business!

10/10 – Uitstekend

Johnny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I feel like the breakfast should go until 11:00am or 11:30 to give your customers more time for breakfast
2 nachten verbleven in oktober 2023
Reactie van Joy op 9 okt 2023
I have mentioned the hours to the staff who comes to cook at 5am. who wakes up to get to work at 3 45am. Oh my, the look on their face... LOL... i thought I better get of the town.. We thank you for your great review. We thank you for your stay!!

10/10 – Uitstekend

Octavian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Joy op 5 okt 2023
Thank you so much for your great review! Thank you for your business!

2/10 – Ontzettend slecht

Lawrence

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I honestly wasn't happy with the overall experience the only thing that was good was the location because of the shopping that was in walking distance
2 nachten verbleven in september 2023
Reactie van Joy op 3 okt 2023
Our apologies. Hope you give us a chance again. We value your review. We thank you for your business.

8/10 – Goed

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
2 nachten verbleven in september 2023
Reactie van Joy op 3 okt 2023
We are very appreciative of your generosity with the score. We thank you for your review. We thank you for your business!

4/10 – Matig

PAUL

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Poor customer service
When I arrived the receptionist was sat in her car outside, on her phone. No welcome, just asked for my name. I was then told that the card used to pay for my room had been declined (I used Hotels.com). I was then told that I need to contact them regarding the issue (this is at 10pm). When I got Hotels.com on my phone, they checked my reservation and stated that the hotel had been trying to charge the wrong amount to a virtual card. After putting my phone on loud speaker, so that the receptionist could hear the conversation, Hotels.com gave the card details and the correct charge to the receptionist. Finally after 30 minutes, I had a room to go to. The room was clean and bed was comfy, although the bathroom was dated. I will look to stay at a different hotel next time my business takes me through Albany.
1 nacht verbleven in september 2023
Reactie van Joy op 25 sep 2023
Our apologies for the bad service from our staff members. However, the 3rd party card was a problem with the wrong number of the card. That is why they were having a hard time. Staff did not want to charge your card. Our apologies. We thank you for your business.