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Beoordelingen van La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW

2.5 out of 5
La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW
7439 Pan American Fwy Northeast, Albuquerque, NM

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 254 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 278 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 192 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 157 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 120 van 1001 beoordelingen" "

7,0/10

Netheid

7,6/10

Personeel en service

6,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Kris

Positief: Netheid, personeel en service
The property was clean & the staff was helpful. It needs to be updated. There were no usb ports, limited outlets that were not being used for lighting & such.
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Kris, We appreciate you for staying with us and taking the time to provide feedback. We are so pleased to know that your enjoyed our clean property and friendly helpful staff. We do have renovation coming up in near future for the outlet upgrades in room. We hope to see you again soon.

4/10 – Matig

lina

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Lina, Thank you for rating your stay.

4/10 – Matig

Chicks

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I never recieved my deposit and also the place was falling apart. My fridge wouldnt stay closed and it smelled old and dirty.
3 nachten verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Chicks. Thank you for staying with us and providing feedback. Deposit is released at checkout after inspecting the room and usually takes 2 to 3 business days. Please contact our office for details. You signed our stay agreement and policies at front office during check in. It clearly states that we provide all of our guest 20 minutes to check the room. If the room is not up to your satisfaction, we can either change the room or give you full refund. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed.

8/10 – Goed

Sandra J

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Sandra J,Thank you so much for staying with us and taking the time to rate us. We look forward to serving you in future.

2/10 – Ontzettend slecht

Alfredo

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is very outdated. Needs painting and new furniture. When we arrived we were told Expedia had not paid them for the room which was already prepaid by us to Expedia finally it was resolved. But we had to wait awhile. I would not recommend this property at all since there are other la Quinta properties in the vicinity that are much better.
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Alredo, We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

8/10 – Goed

Kimberly

Reisde met partner
Positief: Personeel en service, voorzieningen
The room was good for the price point, but our room had a fan missing a blade and everything could use some updates
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Kimberly,We appreciate you for staying with us and taking the time to provide feedback. We are pleased to see you enjoy your stay and we apologize for the inconveniences you had while you were with us. We have renovation coming up in near future. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

4/10 – Matig

Demetrius

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Thank you for rating your stay.

2/10 – Ontzettend slecht

Jennifer

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
It smelled stale. The tub and sink were disgusting. Varnish was off, bugs under the tub mat as well as hair in the tub. We requested another room to find that tub had burn marks on the tub and hairs in that tub too. Definitely not a 7/10 like Expedia listed. Maybe a 2.
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Jennifer, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property and are reviewing your comments with our housekeeping team to make sure all needed improvements are made. We hope you give us another opportunity to better serve you in future.

6/10 – Redelijk

leon

The property was nice, the room was clean, and nobody really hustled me. It was a good stay.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Leon, We thank you for staying with us and taking a time to review your stay. We are pleased to know you enjoyed your stay at our hotel and we hope to see you again soon.

4/10 – Matig

Virginia

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
I would never stay in this hotel again. The carpets in the room and hallways were worn out and gave the impression of being dirty. The whole hotel desperately needs a remodel. It was in an area where we needed to stay, but I will make a better choice next time.
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Virginia, Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We hope to welcome you back soon for an even better stay.

2/10 – Ontzettend slecht

JOSCA

Reisde met familie
I don't want to talks about the whole situation
1 nacht verbleven in mei 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Thank you for staying with us.

6/10 – Redelijk

Aldwin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Aldwin, Thank you for rating your stay.

2/10 – Ontzettend slecht

Diana

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was not cleaned and we received horrible front desk service
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Diana, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

6/10 – Redelijk

richard

Reisde met familie
Expected better for a LaQuinta. Breakfast below average
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Richard, Thank you for your feedback. I will share your comments with our team.

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is friendly I feel safe
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Jacqueline, We are excited to see you had a great stay with us and enjoyed our friendly staff. We will celebrate thus review with our team. Safe travels always!

10/10 – Uitstekend

Octavian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Octavian, We are excited to see you had a great stay with us. We will celebrate thus review with our team. Safe travels always!

10/10 – Uitstekend

Teresa, Cedar creek

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were easy to check in with my dog and have a convenient grassy area to walk my dog.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Teresa, Thank you for staying with us and providing feedback. We are pleased to see you were able to enjoy our pet area. We look forward to welcome you and your pet again.

4/10 – Matig

Paul

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Carpet stained all over the property: rooms, hallways etc.. Staff very poorly trained.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Paul, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

4/10 – Matig

Gregory

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Smell was awful.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 19 mei 2024
Dear Gregory, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

10/10 – Uitstekend

Dale

Zakenreiziger
Positief: Personeel en service
Tub had rust stains
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 17 apr 2024
Dear Dale,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

10/10 – Uitstekend

Carolina, La Habra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed one night on our way to Arkansas from California. Area felt safe. Room & bathroom were clean. Bed was comfortable. Breakfast was decent. Price was right. Exactly what we needed to rest after a long drive. Staff took the time to keep asking us if everything was ok & if we needed anything. Would personally stay here again.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 17 apr 2024
Dear Carolina,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We really appreciate this glowing detail review about the cleanliness of our rooms and your kind words about our staff. We are delighted you enjoyed your time with us. We thank you for staying with us and look forward to welcoming you back.

2/10 – Ontzettend slecht

Elizabeth

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Carpets were filthy
1 nacht verbleven in april 2024
Reactie van Management op 15 apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 – Matig

Kristy

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2nd floor window no screen an when outside at our car had people come up asking for drugs
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 15 apr 2024
Dear Kristy,We are so sorry to hear about the difficulties that you experienced during your recent stay with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. Please accept our sincerest apologies.

10/10 – Uitstekend

Wanda

Loved the accommodations
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 15 apr 2024
Dear Wanda,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

10/10 – Uitstekend

Niloofar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am happy with my stay.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 15 apr 2024
Dear Niloofar,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We are delighted you enjoyed your time with us and look forward to welcoming you back.

2/10 – Ontzettend slecht

Alexus

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty hotel, very very thin walls; you can hear every conversation in other rooms, hotel smells bad, and there was blood on the towel in my hotel room.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 15 apr 2024
Dear Alexus,Thank you for your feedback. I will share your comments with our team.

10/10 – Uitstekend

Kim

Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely place, very desirable.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 9 apr 2024
Dear kim,Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

10/10 – Uitstekend

Christopher, Sammamish

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is HONEST! After checking out I drove to Costco gas station 10 minutes away. Discovered I left my wallet & sweatshirt in breakfast dining area. I called and drove back. The front desk woman handed me my sweatshirt. Wallet was there with ALL the cash and credit cards. Such a relief. HONEST!
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 15 apr 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We thank you so much for this glowing review. We appreciate the kind words about our staff. We will celebrate thus review with our team. Thank you for staying with us and we look forward to serving you in future.

6/10 – Redelijk

ARMANDO

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 9 apr 2024
Dear Armando,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved how nice and welcoming it was
1 nacht verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 9 apr 2024
Dear Jacqueline,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. It is always a pleasure to receive positive feedback. We look forward to serving you in future.

6/10 – Redelijk

Paul

Positief: Netheid
Value for money.
1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 9 apr 2024
Dear Paul,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We look forward to serving you in future.

4/10 – Matig

Stanley

1 nacht verbleven in april 2024
Reactie van Hailey (Assistant General Manager) op 9 apr 2024
Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

6/10 – Redelijk

Rich

Breakfast choices were more limited than what we expected based on past La Quinta stays. Facility is showing it's age. When reserving the site mapped the La Quinta east of I 25. Actual reservation was at facility west of I 25.
1 nacht verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 9 apr 2024
Thank you for your feedback. I will share your comments with our team

2/10 – Ontzettend slecht

Raymond

Negatief: Netheid, staat van de accommodatie en faciliteiten
There’s a reason why this hotel is so cheap. It’s outdated and run down. Extremely loud ventilation fans in the bathroom. Door didn’t lock properly. Sketchy men hanging out in the parking lot, asking for a ride. DO NOT STAY HERE.
1 nacht verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 9 apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 – Matig

Lorraine

2 nachten verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 15 apr 2024
Dear Lorraine,Thank you for taking the time to rate your experience.

2/10 – Ontzettend slecht

Sharon

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Carpet was filthy, pillows were wrapped in noisy plastic, the door had 2 peep holes in it and they hung toilet paper stuffed in each one, door did not fit and abundance of light from hallway lit up our entry way. We waited over 30 minutes to check in while desk clerk argued with previous customer wanting a refund and breakfast was disgusting had to even throw the juice away. I am going to write a terrible review on their website. I will never use Expedia site again.
1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for your feedback. I will share your comments with our team

2/10 – Ontzettend slecht

Olabode

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
The location is good, but the service is poor
1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for your feedback. I will share your comments with our team

2/10 – Ontzettend slecht

Tiffany, Mesa

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place is a dump. Stained, disgusting carpet, beds that are falling apart, facilities— yuck. The worst part was that our doors would not close and lock properly! We turned around within 10 minutes of checking in and left!
1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for your feedback. I will share your comments with our team.

10/10 – Uitstekend

Tanya

1 nacht verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 15 apr 2024
Dear Tanya,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We look forward to serving you in the future.

4/10 – Matig

Julie

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
When we arrived, even though I had paid for the room, they charged $120. I let them know that I didn't have a pet with me... I was in the city for a doctor's appointment & Chemo Infusion. This motel is close to my doctors, Women's Cancer & Surgical Center...only 4 minutes away. But I will NEVER stay at this place again!
1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 – Matig

Lucia

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very old property not well taken care of at all the room we were in had hairs on the bathroom floor the breakfast is very limited and the boiled eggs they serve were rotten! the front desk person was not welcoming he seemed like he did not want to be there.
1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for your feedback. I will share your comments with our team

8/10 – Goed

RANDALL

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for rating your stay.

8/10 – Goed

Bruce

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't spend much time here. I got in just after midnight and left at 11:00am. The breakfast was slim on choices, but there was ample of what was offered. The room was a little dated but comfortable and quiet.
1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 – Matig

karen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Management op 9 apr 2024
Thank you for rating your stay.

2/10 – Ontzettend slecht

Bryanna

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 18 mrt 2024
Thank you for rating your stay.

6/10 – Redelijk

Flora

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The carpets in our room were very stained and after having to drop a $100 deposit I was a little concerned they might charge us for existing damage.Thay did not, thankfully
2 nachten verbleven in februari 2024
Reactie van Hailey (Assistant General Manager) op 18 mrt 2024
Dear Flora,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We are working on replacing our carpet soon.

4/10 – Matig

arthur

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty.
1 nacht verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 18 mrt 2024
Dear Arthur,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We give our guest 20 minutes to check room and if it is not up to your expectation we can either change your room or give you full refund. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed during your stay. Thank you for your feedback and safe travels.

6/10 – Redelijk

ZACK

1 nacht verbleven in maart 2024
Reactie van Hailey (Assistant General Manager) op 18 mrt 2024
Dear Zack,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

2/10 – Ontzettend slecht

staphany

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old building, old carpets that have waves in them. The room was half cleaned, still had previous people trash. Found beer cans shoved behind the side table, hangers from stores that said 5t, open and used soap in the bathroom. The ac unit didn’t seem too really cool. The bathroom door gets stuck when opening and closing because he tile is to high. Oh and thick black dust on the fan. The breakfast is mediocre. The bagels were hard, the juice I don’t know wat was going on with it, only had apples as an option for fruit, the only good thing was the waffles. They have a sign in the eating area stating that they don’t want you to take the food to your room, which is ridiculous. I was double charged when checking in. It got fixed though. The pictures are a lie and I’m shocked at how horrible it was for Wyndham partner. Definitely will not stay there again.
2 nachten verbleven in maart 2024
Reactie van Management op 18 mrt 2024
Thank you for your feedback. I will share your comments with our team

4/10 – Matig

Francisco

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Only here for two nights rooms are not like the pictures, felt small, carpet was shampooed the day we got in it was still wet. Our key card wouldn’t work and to go to the front desk several times. The breakfast did not have a good verity of items, coffee was out and no one came to make more same with the creamer.
2 nachten verbleven in maart 2024
Reactie van Management op 18 mrt 2024
Thank you for your feedback. I will share your comments with our team