Businesscentrum

Beoordelingen van Fairfield Inn & Suites by Marriott Alexandria

2.5 out of 5
Fairfield Inn & Suites by Marriott Alexandria
6421 Richmond Hwy Fort Belvoir, Alexandria, VA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 452 van 697 beoordelingen" "
Gastenscore: 8 - Goed. 147 van 697 beoordelingen" "
Gastenscore: 6 - Redelijk. 50 van 697 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 697 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 697 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jazman, Gainesville

Reisde met familie
Positief: Netheid, personeel en service
Pros: the staff was real nice and friendly. They kept the property clean. Cons: we could hear the people walking in the room above us. I don't know if they just walk heavy or if you can hear that in all the rooms. They didn't put bags in the trash cans in your rooms.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was good but needed more gluten free option that not mixed with other food. Also adding nightlight into bathroom would be helpful. Overall stay was excellent!
3 nachten verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
David, thank you for the valuable suggestions regarding breakfast and bathroom amenities at Fairfield Inn & Suites by Marriott Alexandria. We're delighted you had an excellent stay and hope to welcome you back soon!

10/10 – Uitstekend

Tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Tammy, thank you for the excellent rating! The Fairfield Inn & Suites by Marriott Alexandria team is thrilled you had a fantastic stay. We're looking forward to welcoming you back soon!

8/10 – Goed

Maricris

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Iris was very friendly and helpful during my late check-in. Morning crew was okay and had a more cold-friendly tone of voice. Just needed that smile and warmth on their voice to make it a perfect experience being at the front end. On my 3night stay, I requested full service for the room for one of the days (my birthday) and did not receive it. I did hear on the radio housekeeping asked if its okay to go in with the do-not-disturb sign on doorknob and agent at front said yes. There must have been a miscommunication in between. It would have made my day more perfect but I understand these things happen. Breakfast was also good. The ladies there kept it clean and filled, which was appreciated.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Maricris, it's delightful to hear that Iris showed outstanding friendliness and helpfulness during your late check-in at Fairfield Inn & Suites by Marriott Alexandria. Her dedication to guest service truly underscores what we strive for. We'd like to note your comments about the morning crew and assure you that we continuously aim for a welcoming and warm atmosphere in all interactions. Miscommunication regarding your room service on your birthday is sincerely regretted and we appreciate your understanding. Our team members will continue working towards seamless coordination. It's comforting to know that you enjoyed our breakfast service and appreciated the cleanliness maintained by our team. Thank you for choosing our hotel and we hope to welcome you again for another exceptional experience.

8/10 – Goed

Juliann

Positief: Netheid
3 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mei 2024
Juliann, thank you for choosing Fairfield Inn & Suites by Marriott Alexandria. We're glad you had an enjoyable stay and appreciate your rating. Our team looks forward to welcoming you back soon!

4/10 – Matig

Oleg, Indian Trail

On the way to the hotel, we received a message that our room was not ready due to technical problems. And that the hotel administration is ready to provide us with another room. When we arrived at the hotel, we were told that this other room was in a completely different hotel for the same price, only without breakfast and smaller in size. In the end, the price turned out to be higher, but when I pointed this out, they promised to refund the difference in price. We were with two small children and this whole situation was tiring for us.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 15 mei 2024
Oleg, thank you for sharing your experience. Apologies for the inconvenience caused by the change in room plans and the subsequent adjustments. We value your feedback and hope to make future stays more comfortable for you and your family.

4/10 – Matig

Karen

1 nacht verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
We appreciate the feedback, Karen.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 – Uitstekend

Hugh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Hugh, thank you for your stellar rating of Fairfield Inn & Suites by Marriott Alexandria. We are thrilled to see you had an excellent experience and hope to welcome you back soon.

10/10 – Uitstekend

Emilia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff were absolutely amazing! They always greet you gave you pointers and made everyone feel welcome. The rooms were spacious and very clean. Will definitely recommend.
4 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Emilia, it's wonderful to hear about your positive experience at the Fairfield Inn & Suites by Marriott Alexandria. We're thrilled to know that our team members' warm greetings and helpful tips added to your overall enjoyment. Your commendation of our spacious, pristine rooms is also greatly appreciated. Your recommendation means a lot to us, and we await the opportunity to provide you with another exceptional stay in the future.

10/10 – Uitstekend

Yashwanth

1 nacht verbleven in april 2024
Reactie van Customer Service op 15 mei 2024
Yashwanth, thank you for choosing Fairfield Inn & Suites by Marriott Alexandria. We're thrilled to see that you had a positive experience. We look forward to welcoming you back soon!

8/10 – Goed

Denis

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
La salle de bain pas de comptoir, barre a serviette manquante.
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Denis, nous sommes heureux de voir que vous avez eu une expérience globalement positive au Fairfield Inn & Suites by Marriott Alexandria. Nous prenons note de vos commentaires concernant l'aménagement de la salle de bains et sommes assurés que cela est pris en compte pour améliorer notre future expérience client. Nous apprécions votre contribution et espérons avoir l'occasion de vous servir à nouveau.

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location...7 minutes from National Harbor
2 nachten verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
Andre, we're delighted to hear you found our location at Fairfield Inn & Suites by Marriott Alexandria to suit your travels. Indeed, our proximity to the National Harbor is quite convenient. We hope to welcome you back soon for another enjoyable stay.

6/10 – Redelijk

Archana

1 nacht verbleven in april 2024
Reactie van Customer Service op 11 mei 2024
We appreciate the feedback, Archana.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Daeauna J.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has everything one could ask for to make an accommodating short stay.
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Daeauna, thank you for your high praise. We are delighted to hear that Fairfield Inn & Suites by Marriott Alexandria served all your needs during your short stay. We aim to make every stay as comfortable as possible and we're glad to note we hit the mark with you. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Heather, it's wonderful to hear that your recent stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations! We're pleased to have played a part in a memorable stay and we're looking forward to welcoming you back in the future.

8/10 – Goed

Amy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was difficult to find a hotel near enough to DC to use public transport that had free parking and an indoor pool(important when you have kids). This property checked all of my boxes and I would stay here again. 4 nights for just over $1000 for 4 people.
4 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Amy, thank you for selecting Fairfield Inn & Suites by Marriott Alexandria as your family accommodation. We're thrilled to know our location, complimentary parking, and indoor pool added value to your stay. Your willingness to return is the best compliment we can receive. We look forward to serving you again in the near future.

10/10 – Uitstekend

Lisa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was very comfortable! The rooms were clean and spacious and the staff was wonderfully helpful. The kids loved the pool and the free breakfast was a great way to save some money. Access to the parking lot was a bit wonky- the GPS routed us the long way around. The Huntington Metro station is just a few miles away and has a parking structure. I highly recommend parking there and taking the train into DC. All in all, I was very happy with our stay. I would absolutely return.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Lisa, it is heartening to hear that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable and comfortable. We're delighted that our spacious rooms, dedicated team members, and complimentary breakfast enhanced your experience. We're also glad your children had fun at the pool.Regarding your navigation challenge towards the parking lot, we shall look into the issue to ensure a convenient experience for all our guests. Thank you for the useful tip about the Huntington Metro Station. It's indeed a practical solution for those planning to explore DC.We sincerely appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I went down to Alexandria for a class and this hotel was extremely convenient to that. there were plenty of restaurants and it was close enough to Washington DC to go see the cherry blossoms in bloom. The hotel itself was quiet and extremely clean and comfortable.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Sandra, we appreciate your positive remarks about your stay at Fairfield Inn & Suites by Marriott Alexandria. We're pleased to hear that our location was convenient for you and facilitated your visits to various eateries and attractions in Washington DC. It's also rewarding to know that you appreciated the tranquility, cleanliness, and comfort of our hotel. We hope for the opportunity to accommodate you again on your future trips to Alexandria.

10/10 – Uitstekend

Krystal D

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the convenience to the museums in DC, closeness to National Habor/MGM, and the near by well known stores and restaurants. I will be sure to save this location in my favorites! A huge plus for the pool only being 4 feet at its deepest with the ability to relax in the jacuzzi
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 apr 2024
Krystal, it's fantastic to hear that you found the location of Fairfield Inn & Suites by Marriott Alexandria so advantageous, offering easy access to a variety of attractions and local amenities. We're delightful to know that our pool and jacuzzi added to your overall enjoyment. We eagerly look forward to ensuring your future stays are just as enjoyable! Thank you for choosing our hotel, we appreciate your positive feedback.

8/10 – Goed

Betsy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed overnight passing through. The tag was wonderful and the hotel and rooms were clean. The beds were noisy, wallpaper was peeling from the walls. The hotel currently has some updates happening as the common area is closed, so breakfast options are limited, and we saw new sconces set on the floor down the hallways in the morning. Overall, it served its purpose and there are paid breakfast options not far away.
Reactie van Customer Service op 28 mrt 2024
Betsy, it's wonderful to hear that the team at Fairfield Inn & Suites by Marriott Alexandria provided great service and you found the hotel, including its rooms, to be clean. We regret any inconvenience caused due to the minor disruptions. Please know, any ongoing refurbishments are intended to enhance our guests' experience. We appreciate your understanding and patience, and are happy to hear the hotel served its purpose for your stay. Thank you for taking the time to share your insights and we hope to see you again when renovations are complete for an even more comfortable stay.

10/10 – Uitstekend

Bekie

3 nachten verbleven in maart 2024
Reactie van Customer Service op 16 apr 2024
Bekie, it's wonderful to hear that you had an exceptional stay at the Fairfield Inn & Suites by Marriott Alexandria. We're delighted you valued your time with us and we hope to have the pleasure of serving you again.

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean and the hotel was very quiet and peaceful.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Donald, it's fantastic to hear that you appreciated the serene atmosphere and meticulous cleanliness of Fairfield Inn & Suites by Marriott Alexandria. We anticipate welcoming you back for a similarly tranquil and spotless experience on your next visit.

10/10 – Uitstekend

Kaushik, Old Bridge

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful time staying here. Room was very clean. Staff were very nice too.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Kaushik, it's uplifting to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott Alexandria. We're delighted that our clean rooms and friendly team members enhanced your experience. We hope to welcome you back in the future for more memorable visits.

6/10 – Redelijk

Jose Juan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a clean room and a super clean bathroom. The only thing is that the toilet was clogged:( Admin send a worker right away and he solved the problem.We did not get any apology for the inconvenience.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Jose, we appreciate your feedback about the cleanliness of our rooms at Fairfield Inn & Suites by Marriott Alexandria. It's unfortunate to hear about the bathroom trouble that occurred during your stay. We typically strive to resolve these issues promptly while also acknowledging any inconvenience caused. We'll note your comments as we continuously aim to improve our guest experience. We hope to be able to serve you better in the future.

10/10 – Uitstekend

John

Reisde met familie
The maintenance man working in afternoon/early evening was very friendly and a pleasure to speak when we were in the pool area.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
John, it warms our heart to know your interactions with our team member in the afternoon enhanced your visit to Fairfield Inn & Suites by Marriott Alexandria. This shows exactly what we aim for - a warm, comfortable experience for our guests. We will definitely pass your kind words to our team. Looking forward to hosting you again.

8/10 – Goed

chanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Chanda, it's great to know that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable. We appreciate your Expedia review and look forward to inviting you back in the future.

10/10 – Uitstekend

Sonya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was friendly.
1 nacht verbleven in maart 2024
Reactie van ~CA op 11 mrt 2024
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope to welcome you again, soon.

10/10 – Uitstekend

Nichole

2 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Nichole, looks like your stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations, and we're thrilled to know that! We appreciate your rating and hope to welcome you back again soon for another delightful experience.

8/10 – Goed

Ratricia

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice customer service and room service. The pool could be cleaner.
2 nachten verbleven in maart 2024
Reactie van ~CA op 4 mrt 2024
We appreciate you taking the time to let us know how we are doing. Your feedback will be shared with the maintenance team. We are pleased to hear that you enjoyed nice customer service and room service. We strive for that great guest experience.

10/10 – Uitstekend

Denae

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel and close to where we were going. I took away 1 star because one of the elevators were out and it took a while to get down from our room.
2 nachten verbleven in maart 2024
Reactie van ~CA op 4 mrt 2024
We appreciate you taking the time to provide us with your feedback, allowing us to make improvements to create a better experience for our guests. We are pleased to hear that you enjoyed your stay, and the location met your needs. We hope to welcome you again, soon.

4/10 – Matig

Elisha, Gallipolis

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Housekeeping walked directly into the room and i was half naked. Mind you, housekeeping had already knocked and woke us up twice this morning. They were by terribly rude and walking into a customer's room is beyond unacceptable.
2 nachten verbleven in maart 2024
Reactie van ~CA op 4 mrt 2024
Thank you for taking the time to let us know how we are doing. We apologize for the inconvenience, and wanted to let you know that this is below our standards. Your feedback will be shared with the housekeeping leadership team and staff to ensure that this is an isolated occurrence. Again, thank you for your feedback giving us an opportunity for improvement. We hope that you will give us another try, and to welcome you again, soon.

10/10 – Uitstekend

Earl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, nice breakfast, great staff.
3 nachten verbleven in februari 2024
Reactie van ~CA op 28 feb 2024
We are pleased to hear that you enjoyed a nice breakfast and great staff, and that the location met your needs. Thank you for taking the time to share your experience and rating us a 5/5! We hope to welcome you again, soon.

10/10 – Uitstekend

KAREN

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice stay. Location is great. Plenty of dining choices. Personnel all very friendly and polite. Very clean hotel. Breakfast was good.
1 nacht verbleven in februari 2024
Reactie van ~CA op 28 feb 2024
We appreciate you taking the time to share your experience during a recent stay with us. We value your feedback, and it will be shared with our team! We look forward to seeing you on your next visit to the area.

10/10 – Uitstekend

Shampa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van ~CA op 28 feb 2024
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope that we met or even exceeded your expectations and hope to welcome you again, soon.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van ~CA op 26 feb 2024
We appreciate you taking the time to let us know how we are doing and rating us a 10/10! Our guest experience is vital to us, and we are pleased that you enjoyed your stay with us.

10/10 – Uitstekend

patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super bien et rapport qualité/prix excellent
1 nacht verbleven in februari 2024
Reactie van ~CA op 26 feb 2024
Thank you so much for taking the time to share your feedback in regard to your stay with us and rating us a 5/5! We strive to provide that great guest experience and appreciate you! We look forward to seeing you again.

10/10 – Uitstekend

Natalie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to rest!
honestly this hotel was amazing for the price. the room was CLEAN, and that’s saying something because my standards are high! the beds were comfy enough, and the front desk was kind and helpful. There was some weird markings on my bedside table, but I didn’t mind too much because the room was overall very clean and well kept. I informed the front desk about the markings (mostly so I wouldn’t be blamed for them) and they were apologetic. The area is also very nice and seemed very safe. I stayed here during a very busy convention and the hotel was a nice, safe, comfortable place to get rest.
3 nachten verbleven in februari 2024
Reactie van ~CA op 23 feb 2024
Thank you for your time in letting us know how your stay with us went and rating us a 10/10! We are pleased to hear that you enjoyed your stay with us, and your room was clean and comfy! Happy to hear that you had a comfortable place to rest. We look forward to seeing you on your next visit to the area.

6/10 – Redelijk

Karolay

Positief: Comfort kamer
Negatief: Personeel en service
Customer service horrible!!! I being on many marriotts and never had to deal with customer service like this!!! Felt I was kn those cheap motels...
1 nacht verbleven in februari 2024
Reactie van ~CA op 18 feb 2024
Thank you for taking the time to let us know how we are doing. We apologize for not meeting your expectations and your feedback has been shared with our staff and managers to make sure we are delivering the best customer service that you deserve and expect. We hope to get another opportunity upon your next visit to the area. Again, Thank you for your time and feedback.

10/10 – Uitstekend

Lorie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean
1 nacht verbleven in februari 2024
Reactie van ~CA op 18 feb 2024
Thank you for your time in letting us know how we are doing and rating us a 5/5! We value your feedback and are pleased to have met your expectations.

10/10 – Uitstekend

Marsha

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
The staff were very nice. Had a hard time finding hotel at first- didn’t realize there were 2 of these in Alexandria. The breakfast was fantastic, beds good and the pool was great too.
2 nachten verbleven in februari 2024
Reactie van ~CA op 12 feb 2024
Thank you for taking the time to let us know how we are doing and for that great rating of 5/5! We are pleased to hear that you enjoyed your breakfast, and the pool! We look forward to you staying with us again upon your next visit to the area.

10/10 – Uitstekend

LEANNE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van ~CA op 5 feb 2024
Thank you for taking the time to leave a rating in regard to your stay with us. We're pleased to see you had a positive experience, and we always strive for that five out of five! We're looking forward to your next visit.

10/10 – Uitstekend

Susan, Hopkinton

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really liked this Fairfield Inn. Great value for the money. Check in in was smooth and we were able to get in before check in with an upgraded room. Staff was very attentive and pleasant. Whole place is clean and fresh. Very nice pool and hot tub area and small gym which we used both days. Breakfast was VERY good as these types of breakfasts go, and good coffee! Would stay here again in a heartbeat.
1 nacht verbleven in januari 2024
Reactie van ~CA op 28 jan 2024
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and mangers as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Vivienne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nothing at this time
2 nachten verbleven in januari 2024
Reactie van ~CA op 28 jan 2024
Thank you for taking the time to let us know that you enjoyed your stay with us. We are always happy to hear about a great guest experience. We look forward to seeing you on your next visit.

10/10 – Uitstekend

Bevon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van ~CA op 29 jan 2024
Thank you for letting us know how we are doing. We strive for that perfect 10! Looking forward to you staying with us again.

6/10 – Redelijk

Joan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Pool closed the county did it not us.
Booked this instead of another due to it having an indoor pool. Upon arrival pool closed. Never opened in the 4 days I was there. Left room around noon on 2nd day and requested my sheets changed. Returned back at end of the day and no housekeeping had been in room even after requesting from front desk. If you didn’t ask you didn’t get even if you asked. Reply from general manager from hotel survey just blamed the pool on the county and never assumed responsibility. County doesn’t close pool unless it is a maintenance issue. It made matters worse to have shifted the blame by management. Will not return to this hotel location or family of hotels.
4 nachten verbleven in december 2023
Reactie van ~CA op 29 jan 2024
Joan, thank you for taking the time to let us know about your experience during your stay with us. Yes, the pool is a maintenance issue, and the part has been ordered. Your feedback has been shared with our staff, to prevent this issue in the future. Again, we appreciate your feedback, and hope to see you at a future visit.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van ~CA op 29 jan 2024
Andrew Thank you for taking the time to let us know how we are doing. We hope you will stay with us again on your next visit to the area.

10/10 – Uitstekend

Djuan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van ~CA op 29 jan 2024
Djuan, Your feedback is appreciated, and we love to see that our efforts to make your experience a great one are paying off. Looking forward to seeing you on your next visit to the area.

4/10 – Matig

M

6 nachten verbleven in december 2023
Reactie van ~CA op 29 jan 2024
Thank you for sharing your feedback with us. We appreciate your time, and we aim to make your stay a nice experience. Your response has been shared with the team.

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was quiet and clean. It was strange being on the first floor because the window looked to a brick wall below ground. It was fine though. The only problems were the bathroom fan didn't work, the hot tub was out of order and someone was smoking weed in the vicinity of our room. The pool was nice, very chlorinated but still nice to swim in the winter. The towels were tiny, more like tea towels. The breakfast was nice, lots of options. We did take the oatmeal back to microwave.
1 nacht verbleven in december 2023
Reactie van ~CA op 29 jan 2024
Christine Thank you so much for your time in giving us a detailed response about your experience during your stay with us. It helps us to fine tune where we need to, as we strive for that perfect 5! I am pleased to see you enjoyed your overall stay with us. Your feedback has been shared with our team.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional
I am so glad that i made this reservation. The facility is perfect. The room was large and clean. It got all amenities I expected. It has a convinent location for grocery shopping and restaurant too.
2 nachten verbleven in december 2023
Reactie van ~CA op 29 jan 2024
Your feedback about your stay with us is happily received as we strive to make our guests experience a 10! Thank you for your response and I will share it with our team! See you on your next visit.