Dear Guest,Thank you for your review.We are sorry to learn that you experienced some noise disturbance and wish you had informed a member of our reception team at the time so that these issues could have been dealt with. We'll always do all we can to make sure that you're as comfortable as possible.We are, nevertheless, delighted to know that our location was ideal for your requirements and that our team were there for you. Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.We hope to welcome you back in the future.Best regards,Zaira López - Guest Experience

Dear James,Thank you for your review.We regret that the view from your room did not meet your expectations. Our central location sometimes limits our ability to offer expansive views, but we hope the tranquility of your room provided some consolation.It is gratifying to hear that you appreciated the peaceful atmosphere, as well as the cleanliness and the condition of our hotel. We are also pleased that our service and room amenities contributed to a positive experience for you. Your satisfaction is our priority and knowing that you would choose to stay with us again is the highest compliment we can receive.We hope to welcome you again in the future. Best regards,Zaira López - Guest Experience

Chère Amina,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Occidental Alicante.Nous sommes ravis d'apprendre que la propreté de nos chambres, l'état de l'hôtel et les équipements de la chambre ont été à la hauteur de vos attentes. Chez Occidental Alicante, nous nous efforçons de fournir des services de qualité supérieure pour assurer le confort et la satisfaction de nos clients. Votre appréciation positive est une belle récompense pour notre personnel qui travaille avec passion pour offrir une expérience mémorable.Nous vous remercions de nous avoir choisis pour votre séjour à Alicante et nous nous réjouissons de vous accueillir à nouveau dans notre établissement.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,Zaira López - Guest Experience

Dear Andrew,Thank you for sharing your opinion about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We hope to welcome you again in the future. Best regards,Zaira López - Guest Experience

Dear Ramón, Thank you very much for your kind feedback.We're thrilled to hear that you found the bed to be huge and comfortable, ensuring a good night's sleep is one of our top priorities. It's also wonderful to know that our efforts in maintaining cleanliness and providing excellent service have been recognized by you. Your satisfaction with the room amenities is noted, and we're pleased that the minibar and free WiFi added value to your stay, though we're always looking for ways to enhance our guest experience.We're glad you enjoyed our prime location, convenient for exploring Alicante and its beautiful beaches.We look forward to welcoming you back for another memorable experience.Best wishes,Rocío López,Reception Department.

Dear Jeffrey,Thank you for sharing your opinion of your stay with us.We're sorry to hear that the views from our rooms did not meet your expectations. Our hotel's central location in Alicante offers easy access to the city's vibrant atmosphere and various attractions, although it does mean that some of our rooms have limited views. We appreciate your compliments on our professional and welcoming staff and are glad you found the rooms comfortable and the area lively and interesting.We look forward to welcoming you back. Best regards,Zaira López - Guest Experience

Dear Clint, Thank you very much for your kind feedback.We're delighted to hear that you found your bed comfortable and your room clean, enhancing your rest during your quick stopover. It's also rewarding to know our staff made a positive impression with their lovely service. We appreciate your feedback on the hotel's condition and will continue to uphold the standards that ensure our guests' satisfaction.Your recognition of the room cleanliness and service confirms the dedication of our team to provide an exceptional experience.We look forward to welcoming you back for another memorable experience.Best wishes,Rocío López,Reception Department.

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that the location of our hotel was convenient for your needs, placing you within easy reach of the city's attractions. It's also delightful to know that our breakfast buffet hit the spot and provided a great start to your day. Moreover, your high praise for the cleanliness of our rooms, the condition of the hotel, our attentive service, and the comfort provided during your stay is greatly appreciated.The entire team look forward to welcoming you back for a future visit.Kind regards,Rocío López,Reception Department.

Kjære AhmedDet er fantastisk å høre at vår sentrale beliggenhet bidro til en bekymringsfri opplevelse og at dere kunne utforske Alicante til fots. Vi setter pris på dine positive tilbakemeldinger om rommets størrelse og komfort, samt vårt teams innsats for å opprettholde renslighet og yte topp service. Vår forpliktelse til gjestenes tilfredshet reflekteres i din vurdering, og det er noe vi verdsetter høyt.Vi håper å se deg som gjest igjen her hos oss på Occidental Alicante i fremtiden også.Rocío López,Reception Department.

Dear Lauran,Thank you for your positive feedback.We're thrilled to hear that our modern accommodations met your expectations and that our team's friendliness contributed positively to your stay. It's wonderful to know that the comfort of our beds provided you with a good night's rest and that the cleanliness of our rooms was up to your standards. We are also delighted that our central location enabled you to easily explore Alicante and its attractions. Your quiet room experience is a testament to our efforts in ensuring that our guests enjoy a peaceful stay, despite our central location.We look forward to welcoming you back on a future occasion.Best regards,Rocío López,Reception Department.

Dear Steven, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Zaira López - Guest Experience

Cher Vincent,Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.Nous sommes ravis d'apprendre que notre emplacement central a été pratique pour vos visites et que vous avez trouvé notre personnel accueillant.Nous avons bien noté vos remarques concernant l'absence de kleenex dans la salle de bain et l'absence d'un plateau de courtoisie pour le thé et le café dans la chambre. Nous comprenons que ces détails peuvent contribuer au confort de nos clients et nous prenons en compte votre retour pour améliorer notre service. Concernant le frigo, nous permettons à nos clients de le remplir selon leurs préférences, ce qui offre une flexibilité appréciée par beaucoup.Nous sommes désolés pour les désagréments causés et nous vous assurons que votre bien-être est notre priorité.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementZaira López - Guest Experience

Dear Ulf, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back for another memorable experience.Best wishes,Zaira López - Guest Experience

Dear Saija Johanna,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our convenient location, close to the market place and Rambla road. Our hotel indeed takes pride in being situated right in the heart of Alicante, providing easy access to various restaurants, shops, and tourist attractions.We noticed your ratings for room cleanliness, hotel condition, and service were quite positive, but the room amenities did not meet your expectations. We apologize for any inconvenience this may have caused. Our rooms are equipped with a minibar, free WiFi, and a private bathroom with a hairdryer to ensure a comfortable stay for our guests. We will take your feedback into consideration as we continuously strive to improve our services.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Zaira López - Guest Experience

Dear Guest,Thank you for taking the time to review your stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We are delighted to know that you appreciated our convenient location.We look forward to welcoming you back in the future, best regards,Zaira López - Guest Experience

Estimada Iliana, Es un verdadero placer saber de primera mano que se sintió como en casa en nuestras instalaciones. Conocer que hemos cumplido sus expectativas, como demuestra la inmejorable valoración que nos ha otorgado, es nuestra mayor recompensa al trabajo realizado.Nos complace saber que encontró nuestras camas muy cómodas, ya que nos esforzamos por ofrecer un descanso de calidad a nuestros huéspedes.Lamentamos que haya tenido problemas con el aire acondicionado. Le pedimos disculpas por cualquier inconveniente que esto haya causado durante su estancia. Para una futura ocasión no dude en informarnos al momento para poder revisarlo.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativas.Un cordial saludo,Zaira López - Guest Experience

Dear Yumi,Thank you for your positive feedback.We are thrilled to hear that you enjoyed our delicious breakfast buffet and found our location to be perfect for exploring Alicante. It's great to know that our staff made a positive impression on you with their helpfulness and friendliness. We appreciate your kind words about the room cleanliness, hotel condition, and room amenities.We look forward to welcoming you back on a future occasion.Best regards,Zaira López - Guest Experience

Dear Hediye,We appreciate that you took the time to share your experience with us.We are glad to hear that you appreciated our team during your stay. Our team works hard to ensure our guests have a pleasant experience at our hotel.However, we apologize for any inconvenience caused by the average cleaning and small room size. Our hotel offers various room types to cater to different guest preferences, and we strive to maintain high standards of cleanliness in all our rooms. We appreciate your feedback and will use it to improve our services.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Occidental Alicante

Estimado Sr. Miguel Ángel,Las opiniones de nuestros huéspedes nos proporcionan la oportunidad de ver nuestro hotel a través de sus ojos, señalándonos cualquier servicio que pueda tener margen de mejora para optimizar la estancia nuestros futuros huéspedes. Por lo tanto, estamos muy agradecidos por el tiempo que ha dedicado en compartir la opinión de su experiencia personal en el hotel.Sentimos que haya tenido inconvenientes con el horario de check-in. Este comienza a las 16:00, pero siempre intentamos acomodar a nuestros huéspedes lo antes posible si hay disponibilidad. Ciertamente, no podemos dejar que cualquier huésped se vaya con un sentimiento de insatisfacción. Es por este motivo, que los puntos mencionados serán comentados entre los equipos para ver dónde podemos mejorar.Atentemente,Rocío López,Departamento de Recepción.

Dear Nicholas,Thank you for your review.We are delighted to hear that you found our location perfect for exploring the city centre and attending a concert at the bullring. It's great to know that our staff was helpful during your check-in process and that you appreciated the cleanliness of your room. We're also glad that you enjoyed our breakfast buffet and found the air conditioning to be efficient, contributing to a comfortable sleep.We apologize for any inconvenience caused by the tightness of the room and the issues you experienced with the Hotels.com app. We appreciate your feedback and will take it into consideration for future improvements. Our hotel is located in a central area with a variety of room sizes to cater to different needs, and we hope to provide you with a more spacious room on your next visit.We hope to see you again in the future. Kind regards,Zaira López - Guest Experience

Dear Jamal, Thank you very much for your kind feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back for another memorable experience.Best wishes,Zaira López - Guest Experience

Estimado Pedro, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Occidental Alicante y por compartir su opinión sobre su experiencia con nosotros.Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Occidental Alicante. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Rocío López,Departamento de Recepción.

Dear Nicole,Thank you for your positive feedback.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us and we appreciate your kind recommendation.We look forward to welcoming you back on a future occasion.Best regards,Zaira López - Guest Experience

Dear Juha,Thank you for your review.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We have noted your comment about the view from the courtyard, however, we are so pleased you enjoyed your stay.We hope to welcome you again in the future. Best regards,Zaira López - Guest Experience

Dear Stéphanie,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our breakfast buffet and found our location convenient for exploring Alicante. It's great to know that you found the main bed comfortable as well.We appreciate your feedback regarding the room layout and the issues you encountered during your stay. We understand that the bathroom setup was not ideal for your family, and we apologize for any inconvenience this may have caused. Regarding the air conditioning, we adhere to local policies and try to maintain a comfortable temperature for our guests, but we will certainly look into the possibility of providing fans for added comfort. We apologize for the inconvenience caused by the key cards and the beeping noise you experienced. Our team is always available to assist with any issues that may arise during your stay. We also acknowledge your concerns about the shower and towel hooks, and we will take them into consideration for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Zaira López - Guest Experience

Sehr geehrter Michael,in erster Linie möchten wir uns bei Ihnen für die lobende Bewertung bedanken, die Sie nach Ihrem letzten Besuch in unserem Occidental Alicante abgegeben haben und freuen uns zu lesen, dass wir Ihre Erwartungen erfüllen konnten.Es begeistert uns, dass Ihnen unser Hotel und das leckere Frühstück sehr gefallen haben. Mit unserem reichhaltigen Buffet konnten Sie sicher gut in den Tag starten.Wir freuen uns schon darauf, Sie wieder bei uns zu empfangen. Mit freundlichen Grüßen,Empfangsabteilung

Apreciada Arantxa,Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro hotel Occidental Alicante. Las opiniones de nuestros huéspedes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier incidencia que pueda haber podido experimentar durante su estancia.Nos alegra saber que encontró conveniente nuestra colaboración con el aparcamiento cercano y que el precio por día le pareció adecuado.Lamentamos que no haya disfrutado de su estancia con nosotros y que haya encontrado incómodas las camas y las habitaciones. Agradecemos sus comentarios sobre la necesidad de una reforma y el olor en los pisos, y tomaremos sus observaciones en consideración para mejorar nuestros servicios. En cuanto al servicio de habitaciones, aunque no contamos con uno propio, ofrecemos el servicio O!Market donde los huéspedes pueden disfrutar de bebidas, aperitivos y snacks. Además, nuestro hotel cuenta con un restaurante a la carta disponible para almuerzos y cenas bajo petición. Sentimos mucho que estas opciones no hayan sido de su agrado. Apreciamos sus comentarios y nos disculpamos por las molestias que haya experimentado durante su estancia.Una vez mas, muchas gracias por elegir nuestro hotel en esta ocasión, esperamos volver a tener la oportunidad de servirle en un próximo futuro.Quedando a su disposición,Atentemente,Rocío López,Equipo de Recepción.

Dear Donald, Thank you very much for your kind feedback.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.It is a pleasure to know that our strategic location helped make your stay enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Rocío López.Reception Department.Equipo Occidental Alicante