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Beoordelingen van Elegance Resort Hotel Spa Wellness-Aqua

4 out of 5
Elegance Resort Hotel Spa Wellness-Aqua
Tavsanli Beldesi, Topçular Mevkii, Altinova, Yalova

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 17 van 45 beoordelingen" "
Gastenscore: 8 - Goed. 15 van 45 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 45 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 45 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 45 beoordelingen" "

7,8/10

Netheid

8,6/10

Personeel en service

8,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

W

4 nachten verbleven in augustus 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Interior worn down and stained sheets. Overall could use an upgrade. Price is too high for what you get in return. Positive note is the staff.
1 nacht verbleven in augustus 2020
Reactie van Ayşen Çatalkaya op 1 sep 2020
Dear Guest, Thank you for taking time to evaluate our services. We are sorry to hear that your experience with us was not a pleasant one . We have plans for renewal at most areas during winter season. Also thank you for your positive feedback on our staff members. We hope to see you again for an improved experience. Best Regards

10/10 – Uitstekend

Francesco

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thankyou everythink
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Andrew

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
9 nachten verbleven in februari 2024
Reactie van KENAR. op 1 mrt 2024
Dear AndrewI want you to know that we are sory for the rating you gave

10/10 – Uitstekend

Duygu

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I go regularly for business travel. Everything is perfect, thank you very much to the staff
1 nacht verbleven in februari 2024
Reactie van ... op 1 mrt 2024
thank you

10/10 – Uitstekend

mahsa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every thing was perfect all of the staffs are so helpfull and full of energy. Foods very delicious thanks for house keeping😍
1 nacht verbleven in januari 2024
Reactie van KENAR. op 1 mrt 2024
thank you

10/10 – Uitstekend

Duygu

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect ,
1 nacht verbleven in december 2023

10/10 – Uitstekend

Duygu

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Konum ve hizmet olarak iyiydi Teşekkürler
1 nacht verbleven in november 2023
Reactie van KENAR. op 16 nov 2023
Dear Mark,For your comment thankyou,Best regards

10/10 – Uitstekend

Eldar

Zakenreiziger
Thankyou elegance hotel everything was perfect
1 nacht verbleven in november 2023
Reactie van KENAR. op 16 nov 2023
Dear Mark,For your comment thankyou,Best regards

10/10 – Uitstekend

Johne

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a nice trip for me, it's clean and the staff is nice.
1 nacht verbleven in november 2023
Reactie van DUYGU op 9 nov 2023
THANKS FOR YOUR COMMENTS,BEST REGARD S

10/10 – Uitstekend

BERG

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was perfect
1 nacht verbleven in november 2023
Reactie van İLHAN AYDEMİR op 8 nov 2023
hi,Thank you for choosing us ,best regards

10/10 – Uitstekend

atilla

1 nacht verbleven in oktober 2022
Reactie van duygu op 5 okt 2022
merhabalar ,Memnun kalmış olmanıza çok savındık sizleri tekrardan aramızdan görmekten memnuniyet duyarız .saygılarımla

4/10 – Matig

mohammad, Riyadh

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The reception lady was very polite and helpful but the room was very old , distroyed, and no hot water..
1 nacht verbleven in mei 2022
Reactie van DUYGU op 13 mei 2022
We are sorry to experience such a setback, on which dates did you stay, I wish you would have informed the reception, I wonder if we would have changed your room. Sorry again, we are very sorry about this.

6/10 – Redelijk

ABDALRHMAN

2 nachten verbleven in mei 2022
Reactie van duygu op 11 mei 2022
thanks alot

8/10 – Goed

kim helge

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
For work this place is excellent if you are working on one of the yards close by. For normal family vacation this is not the hotel you like to book.
4 nachten verbleven in april 2022
Reactie van DUYGU op 5 mei 2022
Thanks for your comment. we will be happy to see you again

8/10 – Goed

Georgi

2 nachten verbleven in maart 2022
Reactie van DUYGU op 26 mrt 2022
TAHANK YOU SO MUCH :)

10/10 – Uitstekend

Reza

1 nacht verbleven in januari 2022
Reactie van DUYGU op 25 jan 2022
THANKS FOR THE RATİNG BEST REGARDS

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Smoky hotel
Hotel allows to smoke inside in all areas and that is little bit old fashion style. Walls are so thin that cigarette smoke passes from next door. Not so convenient try to sleep when it feels like someone is smoking in your room. Same applies to restaurant. Had dinner there at first night and couldn't go there again due to heavy cigarette smoke in air. But room was ok and gym well equipped for a hotel gym. Sometimes sheets were at the end of their lifetime and big holes in fabric. Doesn't affect to usage but doesn't give good impress neither.
20 nachten verbleven in december 2021
Reactie van DUYGU op 11 jan 2022
I'm sorry something like this happened ; best regards

10/10 – Uitstekend

Piotr

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van DUYGU op 17 nov 2021
thank you best regards

10/10 – Uitstekend

M Fadi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I like the place
It was amazing But wether was cold and the Aqua was closed
2 nachten verbleven in september 2021
Reactie van Duygu op 16 sep 2021
Thank you for your comment, we will be happy to see you again among us. Best regards

10/10 – Uitstekend

Arafato

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zimmer waren sehr geräumig Personal Sehr hilfsbereit und freundlich Spa Wellness Bereich sauber und bietet viele Möglichkeiten zum Entspannen
3 nachten verbleven in augustus 2021
Reactie van DUYGU op 18 sep 2021
Hİ; for your comment thakyou; we will be happy to see you again with us Best regards .

8/10 – Goed

Hülya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2021
Reactie van Duygu op 16 sep 2021
Sevgili hülya hanım ; Vakit ayırıp puanlama yaptıgınız için teşekkür ler . Tekrar aramızda görmekten mutluluk duyarız .

6/10 – Redelijk

Kevser

Reisde met familie
Positief: Netheid
Sadece kahvaltı olarak konaklanıyor ve buna göre pahalı bir oteldi.
2 nachten verbleven in juli 2021
Reactie van Duygu op 16 sep 2021
Sevgili Kevser hanım ; Aslında sadece kahvaltı olarak hizmet vermediğimizi 24 saat restauranttımız faliyette olduğunu belirtmek isterim lezzetli yemeklerimizin tadına bakmanız için tekrar aramızda görmek isteriz sizleri Saygılarımla

8/10 – Goed

Joan Rafel

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
12 nachten verbleven in juni 2021

2/10 – Ontzettend slecht

Tomasz

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2021
Reactie van Ayşen op 8 apr 2021
Dear Guest, We are sorry to hear that you feel this way. Please kindly let us know how we can improve. Thank you for taking the time , Best Regards

10/10 – Uitstekend

Igor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2021
Reactie van Ayşen Çatalkaya op 7 apr 2021
Dear Guest, Thank you for the great feedback! Always happy to host you. Best Regards

6/10 – Redelijk

Ronny

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Close to the shipyards
This hotel is perfect if you visiting the shipyards nearby, they offer free transportarin both in the morning and afternoon back and forthe hotel/shipyard. The hotel is kind of 80’s style, but service is ok. Both breakfast and the menu in the restaurant is ok. Internett speed varying alot and dont Expect to much speed.
1 nacht verbleven in februari 2021
Reactie van Ayşen Çatalkaya op 9 feb 2021
Dear Guest, Thank you for your feedback. It is much valuable for us to improve our services. Kind Regards

8/10 – Goed

Ronny

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Close to shipyards but needs renovation
80's style hotel that shows sign of not being renovated the last 10 years. But overall the hotel is OK, restaurant has OK food and prices. Resturant guest can smoke inside, and for a non smoker like me it dont feel comfortable when there is smoking on the table next to while am enjoying dinner. Very close to the ship yards, but there is not else to do after work than to stay at the hotel. Will i stay again in the future? Yes maybe
3 nachten verbleven in januari 2021
Reactie van Ayşen Çatalkaya op 5 feb 2021
Dear Guest, Thank you for sparing time to leave a feedback. Your comments and complaints were submitted to our management and we will work on the necessarry improvements to make your and all our guests' stay more comfortable. Hope to host you again Kind regards

8/10 – Goed

Sagvan, Istanbul

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Swimming was so good accept the inside pool was better for the kids but the outside pool was too cold
2 nachten verbleven in augustus 2020
Reactie van Ayşen op 18 aug 2020
Dear Guest, Thank you so much for your positive feedback and taking time to inform us of your thoughts. We will try our best to improve the other conditions for you to have a better experience next time. Best Regards

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is 2 stats in turms of quality. Can't be rated more. The room condition is bad.
1 nacht verbleven in augustus 2019
Reactie van Aysen Catalkaya op 9 mei 2020
Dear Guest, We are sorry to hear that you feel this way. Please kindly let us know how we can improve. Thank you for taking the time , Best Regards

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service
Given room which had soaking wet floors. Places our bags on floors unbeknown they were wet. Had evening meal. Returned to room, bags and clothes soaking wet. Travelled for 12hrs already. Had unpacked many things. Very tired. At 22:30 offered other rooms but far too late. Shouldn't have been given these rooms in first place. Reception didn't know floors were wet!!. Too tired to pack and move. 4 star hotel. Terrible service. Obviously refused to pay. Don't go here. Fawlty Towers
1 nacht verbleven in december 2019
Reactie van Elegance Resort Hotel op 4 jan 2020
Dear Guest, We are sorry for the unpleasant experience.We have tried to reach you through your number but was unable to. We would prefer to investigate and offer a solution to our guests under all circumstances but were not given the chance. Please feel free to share details with us through e mail since there does not seem to be any reason for "soaking" wet floors. We appreciate your cooperation on solving the miscommunication on the matter. Best Regards

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was spacious, much bigger than any other I have been before. The spa facilities were nice but the gym needs an upgrade. The whole hotel shows its age and needs a renovation however the standards are not very bad, some nice toilet equipment, furniture, carpets and painting would do the job.
8 nachten verbleven in maart 2019
Reactie van Elegance Resort Hotel Spa & Wellness-Aqua op 29 apr 2019
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

8/10 – Goed

Emma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable hotel for business trips
The resort is easy to access from the motorway and has ample parking. It's not quite in the center of town, but has all that you need on site. The staff are extremely friendly and welcoming. The spa facilities are popular with guests and I would imagine that the outside pool and slides will also be well used in the summer months. The restaurant has a varied menu and daily specials. It's a comfortable hotel for business use - but don't forget to request a non-smoking room.
2 nachten verbleven in februari 2019
Reactie van Elegance Resort Hotel Spa & Wellness-Aqua op 3 mrt 2019
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

10/10 – Uitstekend

Emma

Very good check in ,comfort room
5 nachten verbleven in november 2018
Reactie van Hotel Managment op 26 nov 2018
Thank you so much for feedback. We are always waiting. Best Regards Elegance Resort Hotel Spa&Wellness-Aqua

8/10 – Goed

djaz, MULHOUSE

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel magnifique pour un séjour repos
Hôtel parfait pour un séjour reposant le personnel est toujours a l'écoute dommage que tout le personnel ne parle pas correctement anglais ou Français, mais ils font tout pour satisfaire leurs clients. Toboggan, piscine extérieur et piscine intérieur magnifique. Seul le Spa/ jacuzzi a besoin d'une sérieuse rénovation car certain carrelages sont cassé et tranchant, à ne pas utilisé. tout le reste est super.
3 nachten verbleven in juli 2018
Reactie van Hotel Management op 18 aug 2018
Hello; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Mitt opphold denne gangen var bare over natten, men har brukt dette hotellet i forbindelse med jobbreiser i 6 år. Betjeningen er grei å ha med å gjøre, Rommene er rene og grei, men trenger etter hvert litt oppussing
1 nacht verbleven in juli 2018
Reactie van Hotel Management op 18 aug 2018
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

8/10 – Goed

Thomas

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel closest to the shipyards
The biggest advantage with this hotel is the close location to the yards. There is free transportation every morning, and some yards are even within walking distance (2km). There is no entertainment around the hotel. There is a restaurant at the top floor, an indoor and an outdoor pool and a spa (not tried). From Ataturk it is easiest to take the boat from Yenikapi to Yalova and taxi from Yalova. From Sabiha it is possible to take a taxi directly.
8 nachten verbleven in juni 2018
Reactie van Hotel Management op 20 jun 2018
Thank you so much for feedback. We are always waiting.

8/10 – Goed

Sindre

Positief: Netheid, personeel en service en comfort kamer
Ikke et spennende område men helt greit siden hotelle ordnet transport til mine erender som da var i nærheten. Veldig hyggelige betjeninger på hotellet. men det er litt som å gå in i en tidskapsel fra 1960.
Reactie van Hotel Management op 18 aug 2018
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

2/10 – Ontzettend slecht

elsh, istanbul

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
far from beach , hotel carpet very dusty and duriy
bath room very old and looks un clean , rooms carpet old and un healty , no pre shpwer before enter swiming pool,
2 nachten verbleven in augustus 2017
Reactie van Hotel Management op 16 aug 2018
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

6/10 – Redelijk

Palle Lind

Positief: Netheid, personeel en service en comfort kamer
Good hotel when you are working at any of the shipyards close around.
Reactie van Elegance Resort Hotel Spa&Wellness Aqua op 4 sep 2018
Dear Guest; First of all, thank you for choosing us. we will be pleased to welcome you again. Best Regards Elegance Resort Hotel Spa&Wellness Aqua

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Elegance Resort Hotel Spa&Wellness Aqua op 4 sep 2018
Dear Guest; First of all, thank you for choosing us. we will be pleased to welcome you again. Best Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Elegance Resort Hotel Spa&Wellness Aqua op 4 sep 2018
Dear Guest; First of all, thank you for choosing us. we will be pleased to welcome you again. Best Regards Elegance Resort Hotel Spa&Wellness Aqua