They do their best but it's just not what you expect of a Swiss bel hotel. Little bit under average.
The room didn't looked the same as the pictures. Stains on the bed, wall was missing a piece of wallpaper, mold in the bathroom.
They speak a bit English, so if you have questions or requests they can misanderstand you.
Had even to bring my own food plates downstairs while I called and asked if somebody could pick it up (don't like having dirty plates in my room).
Some food is good and some not in the restaurant, but it's definitely expensive.
But breakfast is good.
I had to check out early in the morning so I would miss the breakfast, so they packed some food (bread and cupcake) for me on the way to the airport.
But it's just way too much overpriced for what you get (stayed in cheaper and better hotels)