Exterieur

Beoordelingen van Four Points by Sheraton Anaheim

3 out of 5
Four Points by Sheraton Anaheim
1221 S Harbor Blvd, Anaheim, CA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 305 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 213 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 172 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 142 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 171 van 1003 beoordelingen" "

6,8/10

Netheid

7,6/10

Personeel en service

6,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Francisco

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Les falta limpieza en las habitaciones
4 nachten verbleven in april 2024
Reactie van Jesus op 9 mei 2024
Thank you for letting us know how your stay was.

2/10 – Ontzettend slecht

Elizabeth

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was truly terrible. Dirty, shower hurt, it was so aggressive, no shampoo, bad pillows, it smelled. Literally the worst hotel I've ever stayed at in anaheim.
2 nachten verbleven in april 2024
Reactie van Jesus op 29 apr 2024
Dear Elizabeth,Thank you for choosing to stay at the Four Points by Sheraton Anaheim and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Sincerely,

10/10 – Uitstekend

Donavyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Say what
2 nachten verbleven in april 2024
Reactie van Jesus op 25 apr 2024
Thank you for letting know how your stay was. We hope to see you back soon.

4/10 – Matig

Sigifredo

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
No limpian los cuartos en estancia de más de una noche
2 nachten verbleven in april 2024
Reactie van Jesus op 21 apr 2024
Gracias por decirnos como estuvo su estancia.

6/10 – Redelijk

Oscar

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room I was placed in seemed a bit ran down/old. Toilet seat old and round, not oval for extra room to avoid contact. Sheets were stained and not sure if it was old blood. Parking was good but had to keep getting up in the middle of the night as someone’s alarm kept going off for hours and had to check to make sure it wasn’t mine. This was around 2am
1 nacht verbleven in april 2024
Reactie van Jesus op 20 apr 2024
Thank you for taking the time to share your thoughts regarding thse issues. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.Sincerely,

6/10 – Redelijk

Ashanti

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
This place is basically a Motel 6. Clean rooms, but nothing fancy. Property is old and could use an upgrade or two, even if just starting with the elevators. 1 restaurant/bar with odd/limited hours.
3 nachten verbleven in maart 2024
Reactie van Jesus op 16 apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like the ones you encountered from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you.. My wife love the place and people are very helpful.. Just on Sunday Mornings my car was not making noise but the front people make me to move the car.. 20 minute after a car from tesla was the one making the noise alarm going off.. not my car room 305
3 nachten verbleven in april 2024
Reactie van Jesus op 15 apr 2024
Thank you so much for your great review. I do apologize for the inconvenience with the car. Hope to see you back soon.

10/10 – Uitstekend

Mikayla

4 nachten verbleven in april 2024
Reactie van Jesus op 6 mei 2024
Thank you for letting us know how your stay was. Hope to see you back soon.

10/10 – Uitstekend

Clyde

3 nachten verbleven in april 2024
Reactie van Jesus op 28 apr 2024
Thank you for letting us know how your stay was. Hope to see you back in soon.

2/10 – Ontzettend slecht

Paula

Positief: Netheid
Big clean room, however outside yuck. Should have stayed across the street at Days Inn cleaner and free parking and free breakfast and nicer staff.
1 nacht verbleven in april 2024
Reactie van Jesus op 4 apr 2024
Dear Paula,Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent our guest from having a bad stay in the future.I hope you reconsider and choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Arlet

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un excelente servicio, además de estar muy cerca del Parque, esta es la segunda ocasión en la cual me he hospedado en este hotel.
2 nachten verbleven in maart 2024
Reactie van Jesus op 1 apr 2024
Gracias por decirnos como les fue en su estancia. Ojala los veamo pronto otra vez.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was excellent at every turn. Fireworks from Disney - nice area- shuttle back and forth from Disney. EASY
5 nachten verbleven in maart 2024
Reactie van Jesus op 28 mrt 2024
Thank you for letting us know how your stay was.

6/10 – Redelijk

Claudia, South Sioux City

Positief: Personeel en service
Liked that it was close to Disney and restaurants. Did not like that the furniture was falling apart. Staff was friendly.
5 nachten verbleven in maart 2024
Reactie van Jesus op 27 mrt 2024
Thank you for letting us know how your stay was.

6/10 – Redelijk

Nicholas

Reisde met familie
Negatief: Netheid
N/A
2 nachten verbleven in maart 2024
Reactie van Jesus op 20 mrt 2024
Thank you for your review.

2/10 – Ontzettend slecht

Nancy

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms near elevators are too loud and unable to sleep comfortably.
2 nachten verbleven in januari 2024
Reactie van Jesus op 9 mrt 2024
Thank you for letting us know how your stay was. Sorry for any inconvenience you had during your stay. We will use your comments to improve our guest experience at our hotel.

10/10 – Uitstekend

MICHAEL

Reisde met partner
Excellent customer service
2 nachten verbleven in februari 2024
Reactie van Jesus op 26 feb 2024
Thank you for the great review!!

10/10 – Uitstekend

Test

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best of the best
4 nachten verbleven in februari 2024
Reactie van Jesus op 24 feb 2024
Thank you for the great review!

2/10 – Ontzettend slecht

Desiree

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
As expensive as this hotel is you would think the rooms would be a little more updated or it would include breakfast or at the bare minimum free parking
5 nachten verbleven in februari 2024
Reactie van Jesus op 20 feb 2024
Thank you for your input. I'm sorry your experience at the hotel was not optimal but we will use the information provided to us to continue to improve our guest experience.

6/10 – Redelijk

ranjeet

3 nachten verbleven in februari 2024
Reactie van Jesus op 20 mrt 2024
Thank you for your review.

10/10 – Uitstekend

Ekaterina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Jesus S op 18 feb 2024
Thank you for letting us know how your stay was.

10/10 – Uitstekend

Tia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was about a 12 min walk to the parks. Plenty of restaurants in the area. Pool area looked so nice but it was raining when we were there so didn't get to use it. Breakfast at hotel was great! Staff was great especially Hunni who went above to make our stay comfortable. Would stay again.
5 nachten verbleven in februari 2024
Reactie van Jesus op 13 feb 2024
Thank you for letting us know how your stay was.

8/10 – Goed

Hillary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Jesus op 13 feb 2024
Thank you for letting us know how your stay was.

6/10 – Redelijk

Linzy

Reisde met een groep
Positief: Netheid, comfort kamer
Negatief: Personeel en service
I was unhappy with the shuttle options and communication regarding shuttle to Disneyland via the hotel. We were also woken up two hours before check out time to housekeeping coming into our room not once but TWICE.
2 nachten verbleven in januari 2024
Reactie van Jesus op 26 jan 2024
Thank you for letting me know how your stay was. I do apologize for the inconvenience you had with the shuttle bus that is run by the city. We appreciate you letting us know about the issue with housekeeping. We will share this issue with the housekeeping leaders to insure this is an isolated issue.

8/10 – Goed

Margaret

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel with ideal Disney proximity
Clean and affordable, spacious room, quick service at the front desk, close to Disney. Only negative was the amount of noise on the coming from the freeway next to the hotel.
2 nachten verbleven in januari 2024
Reactie van Jesus op 22 jan 2024
Thank you for your review. It was great having you as our guest.

6/10 – Redelijk

Gene

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Door looked like it had been kicked in before as beneath the door handle the whole door was angled and on the inside you could see the door was about 1inch out. Room service was once every 2 days which was fine but when they did come they didn't empty the garbage or change the sheets, they just pulled the sheets down.
5 nachten verbleven in januari 2024
Reactie van Jesus op 22 jan 2024
Thank you for letting me know how your stay was. We are sorry for the issues you had during your stay. As a teachable moment, we have shared your feedback with the hotel team leaders to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.

10/10 – Uitstekend

Georgianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Jesus op 22 jan 2024
Thank you for your great review and thank you for staying with us.

10/10 – Uitstekend

Gina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here on New Year’s Eve. Was able to park early and walk to the parks to save on parking fees. Staff was extremely friendly. Would definitely stay there again.
1 nacht verbleven in december 2023
Reactie van Jesus op 14 jan 2024
Thank you for staying with us and your wonderful review.

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, Jeremy at front desk was very helpful and nice!
2 nachten verbleven in augustus 2023
Reactie van Jesus op 14 jan 2024
Thank you so much your review. We are glad you chose our hotel as your vacation destination.

8/10 – Goed

Talia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jesus op 12 jan 2024
Thank you for your review.

2/10 – Ontzettend slecht

Nancy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fue una muy mala experiencia para empezar no respetaron el precio de la reservacion y todavia se tuvo que pagar 27 dlls extra por cada dia de estacionamiento, dure 8 noches con mi familia y nunca se limpio el cuarto ni para sacar basuras. El personal siempre con sus malas caras
8 nachten verbleven in december 2023
Reactie van Jesus op 12 jan 2024
Gracias por su respuesta. Perdón por la mala experiencia El hotel usara su respuesta para mejorar la experiencia para los próximos estancias. Si quiere contactarme directamente al hotel yo puedo ayudarla con el cargo que dice fue incorrecto. Si esta incorrecto yo le puede corregir este problema. Pregunte por el gerente del front desk.

6/10 – Redelijk

Eric

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service
Room never got cleaned! Only one bed made one time out of 4 night stay with double beds. Closest hotel to disney fireworks! Nice pool and hot tub!
5 nachten verbleven in december 2023
Reactie van Jesus op 12 jan 2024
Thank you for your review. I apologize for the issue you encountered during your stay. We will look into it and as a teachable moment, we have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.

10/10 – Uitstekend

Paula

1 nacht verbleven in januari 2024
Reactie van Jesus op 12 jan 2024
Thank you so much for your great review. It was pleasure having you stay with us.

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jesus op 4 jan 2024
Thank you for letting us know how your stay was.

4/10 – Matig

SHINWAN

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
매우 나빴음.
디즈니랜드 가려고 2일 숙박했습니다. 호텔 방음이 너무 안되구요. 옆방 대화소리가 다 들려요. 침대는 오래되고 삐걱대고 매트리스는 출렁거리구요, 에어컨도 조절이 잘 안되구요. 미국 방문 중 가장 나쁜 컨디션의 호텔이었습니다.
2 nachten verbleven in december 2023
Reactie van Jesus op 4 jan 2024
Thank you for letting us know how your stay was. We will use your comments to improve our hotel experience for future guest.

8/10 – Goed

Jarrett

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Everything was great aside from a few minor inconveniences. We didn’t have hot water in the shower, which is quite the bummer after a whole day at the amusement park. It would only get Luke warm. Some of the shower amenities were empty, like the conditioner.
2 nachten verbleven in december 2023
Reactie van Jesus op 4 jan 2024
Thank you for letting us know how your stay was. We will use your comments to improve our hotel experience for future guest.

4/10 – Matig

Nancy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Frustrating
Unfortunately our stay was less than what we expected based off reviews. Leaking shower faucet with a stripped out and broken faucet handle. The day our room was cleaned, medication was taken from a toiletry bag on the bathroom counter. The exhaust fan in the shower room did not operate. We attempted to get linen for a pull-out couch bed, in fact called a day in advance to ask that linen be left in our room. They did not have any linen available and stated they ran out of blankets. Front desk staff were kind. The experience was different than expected but we made the best of it.
4 nachten verbleven in december 2023
Reactie van Jesus op 3 jan 2024
I do apologize for the issues you encountered during your stay. We will use your review to improve our hotel experience. Thank you for letting us know about your stay and for staying with us.

8/10 – Goed

Ernesto

1 nacht verbleven in december 2023
Reactie van Jesus op 3 jan 2024
Thank you for letting us know how your stay was.

6/10 – Redelijk

Lupe

2 nachten verbleven in december 2023
Reactie van Jesus op 30 dec 2023
Thank you for letting us know how your stay was with us.

10/10 – Uitstekend

Israel

2 nachten verbleven in december 2023
Reactie van Jesus op 22 jan 2024
Thank you for your great review and thank you for staying with us.

10/10 – Uitstekend

Silja

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very accommodating. The restaurant was expensive but good. The pool was fantastic!
Reactie van Jesus op 13 feb 2024
Thank you for letting us know how your stay was.

10/10 – Uitstekend

Noe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jesus op 27 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

Edith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice person’s thank you 😊 for everything
1 nacht verbleven in december 2023
Reactie van Jesus op 24 dec 2023
Thank you so much for staying with us. Happy Holidays.

10/10 – Uitstekend

Taria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Jesus op 18 dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Michelle

3 nachten verbleven in december 2023
Reactie van Jesus op 18 dec 2023
Thank you for your great review. We were delighted to have you as our guest. Please come back again.

2/10 – Ontzettend slecht

Aaron

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jesus op 18 dec 2023
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

10/10 – Uitstekend

Alli

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean and beautiful, especially for the value! Classic architecture mixed with updated features and many amenities, from reasonable priced laundry to a gorgeous outdoor area made the trip relaxing. Staff worked with us when we had to add a night at the last minute, and were friendly and accomodating. Will recommend to friends and family!
2 nachten verbleven in december 2023
Reactie van Jesus op 18 dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent customer serbice
1 nacht verbleven in december 2023
Reactie van Jesus op 12 dec 2023
Thank you so much for staying with us and letting us know how we did. Hopefully, we will see you back at our hotel.

6/10 – Redelijk

Jose Luis

Negatief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Jesus op 7 dec 2023
Thank you for letting us know how your stay was.

8/10 – Goed

Armando

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Frankie op 5 dec 2023
Thank you so much, we hope you decide to visit our property again soon

6/10 – Redelijk

JULIO

Reisde met familie en kleine kinderen
Our room was facing the freeway, and it was too loud all night
2 nachten verbleven in november 2023
Reactie van Jesus op 29 nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like you had during your stay from occurring in the future.