Junior suite, 1 kingsize bed, koelkast en magnetron, op de hoek | Pillowtop-bedden, een kluis op de kamer, een bureau
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Beoordelingen van Alex Hotel & Suites Anchorage Airport

3 out of 5
Alex Hotel & Suites Anchorage Airport
4615 Spenard Road, Anchorage, AK

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 226 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 196 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 165 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 149 van 1004 beoordelingen" "

6,6/10

Netheid

7,6/10

Personeel en service

6,4/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

David

Positief: Netheid, personeel en service
It was nice for the area. Not the safest part of town but good as clean and staff was friendly enough. And nice and close to airport. Big plus for me 2 minutes away
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Lana

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Our door was missing the top security latch. Someone came into our room in the middle of the night, seemed like a worker.
1 nacht verbleven in mei 2024
Reactie van Guest Service op 23 mei 2024
We apologize for the negative experience you had with us.

10/10 – Uitstekend

Dane

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Niec people ad no hassle..
1 nacht verbleven in mei 2024
Reactie van Guest Service op 23 mei 2024
Thank you for choosing to stay with us.

6/10 – Redelijk

Andréanne

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Hôtel correct mais défraîchi. Réserver à l'hôtel même car Expedia nous a chargé 20$USD de plus par nuit.
2 nachten verbleven in mei 2024
Reactie van Guest Service op 23 mei 2024
Thank you for choosing to stay with us.

10/10 – Uitstekend

Zach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in mei 2024
Reactie van Guest Service op 23 mei 2024
Thank you for choosing to stay with us.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was friendly and helpful. The room was clean
1 nacht verbleven in mei 2024
Reactie van Guest Service op 23 mei 2024
Thank you for choosing to stay with us.

8/10 – Goed

Colleen

Reisde met familie
Positief: Netheid, personeel en service
Perhaps a little outdated and could use an update and freshening up but a good night's sleep on a decent mattress. There was only one bath towel which was odd as there were three of us in the room. Might want to make sure there are adequate towels for showering. Overall pleasant. Needed to be close to the airport and Uber driver took us to the downtown area so very convenient.
1 nacht verbleven in mei 2024
Reactie van Guest Service op 15 mei 2024
Thank you for choosing to stay with us. We genuinely appreciate your decision and are committed to ensuring you have an exceptional experience throughout your travels.

8/10 – Goed

Carl

Reisde met partner
Positief: Netheid, voorzieningen
It was a bit outdated but the staff was really nice
1 nacht verbleven in mei 2024
Reactie van Guest Service op 11 mei 2024
Thanks for staying with us.

6/10 – Redelijk

Kathleen

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
We like that is was close to the airport and they provided shuttle service. We called the hotel and they were very prompt picking us up. Had some trouble with checking in but was resolved. The rooms we clean, there are some updates that need to happen. The breakfast was very good and the people were friendly.
1 nacht verbleven in mei 2024
Reactie van Guest Service op 11 mei 2024
Thanks for staying with us, and we apologize for the negative issue you experienced.

10/10 – Uitstekend

Kiagia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Guest Service op 11 mei 2024
Thanks for staying with us.

4/10 – Matig

O

Reisde met partner
Negatief: Voorzieningen
We found socks behind lamp table in are room when we plug lamp.
1 nacht verbleven in mei 2024
Reactie van Guest Service op 11 mei 2024
Thanks for staying with us, and we apologize for the negative issue you experienced.

4/10 – Matig

Joshua

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very run down
1 nacht verbleven in maart 2024
Reactie van Guest Service op 23 mrt 2024
We are sorry for being unable to reach your standards.

8/10 – Goed

Eliska

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here multiple times without major issues. The shuttle to the airport with friendly drivers is a major plus. The rooms are decent and clean - for the most part, fortunately - the cleaning staff forgot about a small thrash in the bathroom which I noticed upon check in, late in the evening and told the receptionist upon check out the next morning. For the price it's a definitely place to stay if you need a nights rest between your flights/driving.
1 nacht verbleven in maart 2024
Reactie van Guest Service op 23 mrt 2024
Thanks for staying with us. We apologize for the issue you experienced.

10/10 – Uitstekend

Tumema

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Service op 15 mrt 2024
Thanks for staying with us.

6/10 – Redelijk

Matthew

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I called fthe Alex Hotel requesting a shuttle to the hotel as soon as I landed, and was told ithat it was on its way and would be there shortly. After 45 minutes of countless unanswered calls to the hotel, the receptionist answering the phone told me that the driver never got the message and he was on his way. He arrived 30 minutes later, offering no apology or reason for the delay. When I arrived at the hotel, I stood at the front desk for 15 minutes, while the receptionist was on the phone, chatting it up with someone, before she acknowledged my presence and checked me in. The room was fine but no working thermostat to regulate the temperature. The continental breakfast was satisfying and the morning shuttle bus driver was present, available and ready to take me the airport at my request.
1 nacht verbleven in februari 2024
Reactie van Guest Service op 28 feb 2024
Thanks for staying with us. We apologize for the unpleasant experience during the shuttle service time and the unprofessional manner of our front desk staff.

10/10 – Uitstekend

Michael

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van Guest Service op 9 feb 2024
Thanks for staying with us.

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The manager was very helpful and helped me with Expedia.com
1 nacht verbleven in februari 2024
Reactie van Guest Service op 4 feb 2024
Thanks for staying with us.

10/10 – Uitstekend

Leilanie

1 nacht verbleven in januari 2024
Reactie van Guest Service op 19 jan 2024
Thanks for staying with us.

4/10 – Matig

Pamela

2 nachten verbleven in januari 2024
Reactie van Guest Service op 4 feb 2024
Thanks for staying with us, and we apologize for not reaching your standards.

2/10 – Ontzettend slecht

Pat

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Poo tang eee na mo
1 nacht verbleven in december 2023
Reactie van Guest Service op 19 jan 2024
We are sorry for your unhappy stay with us.

10/10 – Uitstekend

Evelyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean and comfortable. Shower was great and the room was was very quiet.
1 nacht verbleven in december 2023
Reactie van Guest Service op 5 dec 2023
Thanks for staying with us.

6/10 – Redelijk

joe

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van Guest Service op 21 nov 2023
Thanks for staying with us.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
This hotel is outdated and dirty. It was decent enough to sleep in but it is overpriced. It's not a 3 star. It's more like a 2.
4 nachten verbleven in oktober 2023
Reactie van Guest Service op 26 okt 2023
Thanks for staying with us.

2/10 – Ontzettend slecht

Hudson

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible place to stay had a room that the heater would not turn off. I had to sleep with the window open during the night because of the heater. Then in the morning found out I did not have a shower curtain in the bathroom.
1 nacht verbleven in oktober 2023
Reactie van Guest Service op 26 okt 2023
We apologize for the issue you experienced.

2/10 – Ontzettend slecht

Sancho

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Disturbed all night by people and nothing seemed to be done by staff.
1 nacht verbleven in oktober 2023
Reactie van Guest Service op 13 okt 2023
We apologize for the unpleasant experience of your stay.

10/10 – Uitstekend

Nancy

1 nacht verbleven in oktober 2023
Reactie van Guest Service op 26 okt 2023
Thanks for staying with us.

2/10 – Ontzettend slecht

Harisankar

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
They have two buildings, each with 3 floors, elevator in one of the building did not work, so yes, we have to carry our big luggage all by ourself on stairs. The room they provided was not cleaned prior to our arrival, infact we arrived late. We saw food particles on the table and floor. No fridge, no microwave and some lights were not working. Clearly they are working on the second building, they are not professional enough not to have guest in that building during the renovation.
3 nachten verbleven in augustus 2023
Reactie van Guest Service op 24 sep 2023
We apologize for the inconvenience you experienced during your stay.

6/10 – Redelijk

Geverifieerde reiziger

This hotel worked for our last minute stay, but it clearly has it's best days in the rear view mirror. The shuttle to the airport was good. The breakfast was so-so. Imagine our surprise to see someone being removed from the premises in handcuffs by the local police.
1 nacht verbleven in september 2023
Reactie van Guest Service op 16 sep 2023
Thanks for staying with us.

4/10 – Matig

Morgan

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty room. No air. Things were broken in the room and not working. Homeless people in the lobby asking for money. Not a safe place to stay in my opinion.
1 nacht verbleven in september 2023
Reactie van Guest Service op 16 sep 2023
We are sorry for the unhappy stay.

2/10 – Ontzettend slecht

Jared

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was filthy. Stains on sheets, garbage in bins from previous stay, hair all over the bathroom. Would not stay here again if it was free.
1 nacht verbleven in september 2023
Reactie van Guest Service op 14 sep 2023
We apologize for the unpleasant experience.

6/10 – Redelijk

Michael

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Stopover in Anchorage
We had a handicapped family member- needed king beds- the elevator didn’t work and the room was on the third floor. Carpets need cleaning and a fresh coat of paint would be nice. Convenient location, and breakfast was very good.
1 nacht verbleven in september 2023
Reactie van Guest Service op 13 sep 2023
We apologize for the inconvenience of your stay.

10/10 – Uitstekend

Deb

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the bush pilot landings on the lake.
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 13 sep 2023
Thanks for staying with us.

2/10 – Ontzettend slecht

Jerrine

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rude staff. They knock on your door and rush u out of there while giving u dirty looks. Never stay there again. The room smelled like an ash tray. Nasty!
Reactie van Guest Service op 13 sep 2023
We are sorry for your unhappy stay.

4/10 – Matig

Russell

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The room smelt really bad, like febreeze saturation instead of shampooing carpets or cleaning drapes.
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 14 sep 2023
We apologize for the unpleasant experience of staying.

10/10 – Uitstekend

Todd

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ease of getting to the airport
1 nacht verbleven in september 2023
Reactie van Guest Service op 13 sep 2023
Thanks for staying with us.

4/10 – Matig

James

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Guest Service op 13 sep 2023
Thanks for staying with us.

4/10 – Matig

John

Negatief: Netheid
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 8 sep 2023
Thanks for staying with us.

2/10 – Ontzettend slecht

Raghu Prakash

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay away from this place.
Worst place to stay, elevator broken and management not willing to help with luggage. A few employees trying to work hard but people sit in reception have no interest in customer service. Embarrassment.
3 nachten verbleven in augustus 2023
Reactie van Guest Service op 8 sep 2023
We apologize for the unpleasant experience with us and will fix the issue you experienced.

6/10 – Redelijk

Cheryl

Reisde met partner, Reisde met familie
Positief: Personeel en service
Their elevator had been broken since 2021 and we were not informed. Our room was on the 3rd floor so we had to drag our luggage up and down 3 floors and had the last room at the end of the hallway. The night desk clerk was not very friendly but the daytime man desk clerk was very nice and helpful.
2 nachten verbleven in augustus 2023
Reactie van Guest Service op 8 sep 2023
We apologize for the unpleasant experience with our staff. We appreciate your feedback and will fix the issue you experienced. Thanks.

4/10 – Matig

Tammy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Guest Service op 8 sep 2023
We are sorry for the unhappy stay.

6/10 – Redelijk

Mark

Negatief: Voorzieningen
I got the room straight out of the matrix even at last minute booking, it was the best bang for the buck.
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 31 aug 2023
Thanks for staying with us.

2/10 – Ontzettend slecht

JEFFREY

1 nacht verbleven in augustus 2023
Reactie van Guest Service op 24 sep 2023
We are sorry for the unhappy stay.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place.
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 31 aug 2023
Thanks for staying with us.

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
I would not recommend.
It appears money was used to make the lobby look good. The rooms were another story. Pipes in the shower were shoddy. and bathroom sinks were old and low. It was supposed to be a kitchen unit but there was no stove. There was a microwave and fridge, but they were stacked in a corner and not plugged in. Another guest brought a cup with a bedbug down to the desk. The hall and room did not smell great. Two elevators but one wasn't working.
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 31 aug 2023
We are sorry for your unhappy stay.

4/10 – Matig

peter

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 31 aug 2023
We are sorry for your unhappy stay.

8/10 – Goed

Heinrich

1 nacht verbleven in augustus 2023
Reactie van Guest Service op 24 sep 2023
Thanks for staying with us.

4/10 – Matig

Cheryl

Reisde met familie
Negatief: Netheid, voorzieningen
Appreciated the shuttle service from the airport.but not so much the hotel stay. Elevator floor was filthy. Hallway areas had a distinct bad odor. Restaurant was the breakfast area with limited menu of Chinese food and hamburger type options. Rate was high for what was provided. Walked to a first class restaurant down the road for dinner and discovered that for only $50 more we could have stayed there. Overall we were disappointed with our hotel choice.
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 28 aug 2023
We are sorry for your unhappy stay.

8/10 – Goed

Lee

1 nacht verbleven in augustus 2023
Reactie van Guest Service op 14 sep 2023
Thanks for staying with us.

8/10 – Goed

William

Reisde met familie
Positief: Netheid, personeel en service
Rather old but nice staff and pretty clean.
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 24 aug 2023
Thanks for staying with us.

6/10 – Redelijk

Es

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Guest Service op 22 aug 2023
Thanks for staying with us.