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Beoordelingen van Comfort Inn & Suites

3 out of 5
Comfort Inn & Suites
1100 S Main Street, Andrews, TX

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 95 van 199 beoordelingen" "
Gastenscore: 8 - Goed. 55 van 199 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 199 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 199 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 199 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

jorge

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was great
1 nacht verbleven in mei 2024

6/10 – Redelijk

Ruben

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very disappointed only have one door on the shower toilet seat cracked
1 nacht verbleven in april 2024

6/10 – Redelijk

Ruben

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Verd disappointed, missing a shower door, track seat on the toilet and no hot water very disappointed
1 nacht verbleven in april 2024

8/10 – Goed

Robert

Positief: Staat van de accommodatie en faciliteiten
Nice place to stay. Clean and quiet. Bed was very comfortable!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Victor, El Paso

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024

10/10 – Uitstekend

Judith

Y muy bien
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sarah

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kimberly

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

8/10 – Goed

Gilbert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Zack

1 nacht verbleven in februari 2024

10/10 – Uitstekend

courtney, eagle river

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just stayed 4 nights and had a really positive experience. The room was very clean, the staff was super friendly, the price was great, and there are two 24 hour gas stations with a moderate variety next door; I will definitely be back when in Andrews. The only minor setback was that the laundry room was coin operated. Otherwise, this hotel and its guests are taken good care of and it shows.
1 nacht verbleven in februari 2024
Reactie van Shailika op 8 feb 2024
Dear Courtney, thank you for writing review and giving 5 rating on your recent stay with us. We're glad that you enjoyed your stay with friendly service and convenient. Hope to see you again.Thank you for choosing staying with us.

10/10 – Uitstekend

Shelby

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was good
1 nacht verbleven in februari 2024
Reactie van Shailika op 8 feb 2024
Dear Shelby, we're glad you enjoyed breakfast on your recent visit with us and hope to see you again.Thank you for choosing staying with us.

6/10 – Redelijk

Jose

Zakenreiziger, Reisde met partner
Smells like cigarettes
1 nacht verbleven in januari 2024
Reactie van Shailika op 8 feb 2024
Dear Jose, let me apologize on behalf of my staff. Please do let us know when you stay here with us for any kind of problem and we will be more than happy to take care of it at that moment. Thank you for letting us know and hope you will give us second chance.Thank you for choosing staying with us.

2/10 – Ontzettend slecht

Rosealee

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No hot water, bathroom light wouldnt come on, desk lamp in room wouldn't work, no phone to call to front desk. Floor was dirty needed vaccumed. Wont stay there again.
1 nacht verbleven in januari 2024
Reactie van Shailika Patel op 12 feb 2024
Dear Rosealee, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with hot was and room condition issue. Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us We hope for an opportunity to properly host you in the future.

4/10 – Matig

Blair

Negatief: Staat van de accommodatie en faciliteiten
Evidently before arriving the hot water in the hotel went out. They did not disclose this at the time of reservation or checkin. I did hear upon checking out that it was out across the hotel but they were getting new water heaters. I understand stuff like this can happen but not being up front about it and still charging full price is where I take issue.
1 nacht verbleven in januari 2024
Reactie van Shailika Patel op 12 feb 2024
Dear Blair, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with hot water issue. Your satisfaction is important to us as a valued customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 – Uitstekend

SUSANA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
We had a wonderful stay staff was amazing, friendly and very professional. Room was excellent
1 nacht verbleven in december 2023
Reactie van Shailika op 8 feb 2024
Dear Susana, thank you for your time to review your stay with us and happy that your stay was pleasant with our rooms, friendly and amazing staff. Hope to see you again.Thank you again for choosing staying with us.

2/10 – Ontzettend slecht

Jesus

Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Shailika Patel op 24 dec 2023
Thank you for taking the time to review your stay regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 – Redelijk

Ruben

Positief: Personeel en service, comfort kamer
Negatief: Netheid
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Elvia Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Services and Friendly atmosphere.
1 nacht verbleven in oktober 2023

4/10 – Matig

Dara

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The elevator was not working. The room was clean. We were not given enough towels. There were only 2 of us.
3 nachten verbleven in september 2023

4/10 – Matig

Sandra

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Poorly maintaine hotel - do not book
I was very disappointed with this hotel. I should have known when I saw the rug at the entry was frayed that there would be maintenance issues. Following is a brief list: the elevator didn't work, both the side door and emergency exit closest to my second floor room were broken/jammed, pool was closed for maintenance. Hotels.com was not helpful so I will not be booking through them in the future.
1 nacht verbleven in september 2023
Reactie van Shailika Patel op 13 sep 2023
Dear Sandra,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with overall experience. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. . We hope for an opportunity to properly host you in the future. Sincerely,

4/10 – Matig

David

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

6/10 – Redelijk

Rita

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Why would your hotel take the reservation
Elevator broken. Only room available with double is on 3rd floor. Lock on door broken. No Elite status gift given when asked. Knee nothing about the program
1 nacht verbleven in september 2023
Reactie van Shailika Patel op 13 sep 2023
Dear Rita, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with overall stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 – Ontzettend slecht

Harold

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Don’t trust
I booked the room through this app, however when I arrived the person working the front desk claimed there was an issue with payment. I handed her my card and thought all was fine. The next morning I noticed two separate charges to my account. One from this app for the correct amount, and another for $100.57 from the hotel. When I asked them about it they claimed they couldn’t find where I had been charged based on room number or name. Then said it was probably just a security deposit, despite the fact no one else that stayed there had the same charge. The manager refused to give her name, or look into it any further, and claimed that the charge would come off my account in a few day. The charge never came off, and I had to dispute it with my bank. I don’t know if this is some sort of scam they are running there or what. Either way I’m very dissatisfied with the location.
1 nacht verbleven in augustus 2023
Reactie van Shailika Patel op 13 sep 2023
Dear Harold, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with double charges. However, we did gave the money back on your card. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 – Redelijk

Adrian, Dickinson

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Comfortable room, pool was closed, which I was looking forward to. The property itself is a bit rundown, but the room was comfortable and reasonably priced.
2 nachten verbleven in juli 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was fine. The rooms smell bad.
1 nacht verbleven in juli 2023
Reactie van Shailika Patel op 1 aug 2023
Dear guest, I would like to apologize on behalf of my staff in regards to bad smell in room. Your satisfaction is important to us and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you again for choosing staying with us.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Shailika Patel op 1 aug 2023
Dear guest, thank you for doing review on your recent stay with us. Your satisfaction is important to us and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you for choosing staying with us.

8/10 – Goed

Lewis

Reisde met partner
Positief: Netheid, personeel en service
I was woken up by ants in the bed on the first morning of my stay. Was given some kind of bug spray which didn't work, bought some Raid and killed the ants. The pool was nasty definitely wouldn't want to swim in it. The hotel ran out of toilet paper the last day we were there. So we had to purchase our own toilet paper. Hotel was definitely ran better the last time i stayed. Definitely needs some management with knowledge about the upkeep of a hotel.
Reactie van Shailika op 13 jul 2023
Dear Lewis, I would like to apologize on behalf of my staff and inconvenience of your stay.

10/10 – Uitstekend

Brandon

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Helpful staff, clean rooms, comfy bed
1 nacht verbleven in juni 2023
Reactie van Shailika op 13 jul 2023
Dear Brandon, thank you for rating 5 and we're glad to hear you had a comfortable stay.Thank you for staying with us and hope to see you again.

10/10 – Uitstekend

Jorge-Daniel

1 nacht verbleven in juni 2023
Reactie van Shailika op 8 jun 2023
Jorge, Thank you for taking time out to review your stay with us. Your rating 10 is important to us. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

8/10 – Goed

Richard

1 nacht verbleven in juni 2023
Reactie van Shailika Patel op 8 jun 2023
Richard, Thank you for taking time out to rate your stay with us. Your feedback is important to us. Rest assured that we use your ratings to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Shailika op 8 jun 2023
Nicole, Thank you for taking time out to rate your stay with us. Your feed back and rating 10 is important to us. We're glad you had a great stay with and hope to see you again.Thank you for choosing staying with us.

8/10 – Goed

Alliya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Shailika op 8 jun 2023
Alliya,Thank you for taking time out to rate your stay with us. Your feedback about 4 star of the room is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

10/10 – Uitstekend

steven

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice and comfortable stay
3 nachten verbleven in april 2023
Reactie van Shailika op 1 mei 2023
Steven, thank you for the review on your recent stay. We're happy to hear that you had comfortable stay with us. Thank you for choosing staying with us and hope to see you again.

2/10 – Ontzettend slecht

Raggiel

1 nacht verbleven in april 2023

10/10 – Uitstekend

Brisa

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van Shailika op 1 mei 2023
Brisa, thank you for you time and rate us 10. We're happy that you liked our facility and hope to see you again.Thank you for choosing staying with us.

10/10 – Uitstekend

Melinda

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was kind and friendly. Hotel appears to have been recently renovated. Very clean and no funky smells.
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Joshua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even with being actively renovated, we weren't woken up with construction noise. Staff helpful and sweet. Breakfast was bland but offered.
Reactie van Shailika op 23 jan 2023
Joshua, thank you for taking time out and writing a review on your recent stay. We're glad to hear that your stay was peaceful. Thank you again for staying with us and hope to see you again.

10/10 – Uitstekend

Guillermo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great time
Reactie van Shailika op 23 jan 2023
Guillermo, thank you for taking time review your stay. Happy to hear you had great time staying with us.Hope to see you again if you traveling west.

6/10 – Redelijk

Cody, Midland

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
They were remodeling at the time of my stay! Molding falling off the wall and holes in towels. Elevator had ice cream smeared all over the floor.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022

4/10 – Matig

Samantha

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1st room had what appeared to be a puke stain on the sham. The 2nd room had hair and not sure what else on shower floor, looked as if it hadnt been cleaned. When walking on the tile some spots sounded like they were going to break and carpet was almost sticky if you walked around with out socks or footwear.
3 nachten verbleven in december 2022

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and helpful and patiently and willing to find right reservation
1 nacht verbleven in december 2022

8/10 – Goed

Randy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable
7 nachten verbleven in november 2022

8/10 – Goed

Justin

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

MIKE

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2022

8/10 – Goed

Albert

Positief: Personeel en service, voorzieningen
1 nacht verbleven in juli 2022

2/10 – Ontzettend slecht

Jesse

Room was infested with ants. It was late and I was tired so I just went and slept elsewhere.
1 nacht verbleven in juli 2022

4/10 – Matig

carol

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
If you ad says you have a pool it needs to be open and you need a booster on your Wi-Fi
1 nacht verbleven in mei 2022