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Beoordelingen van Insel Fehmarn Hotel

3 out of 5
Insel Fehmarn Hotel
Falealili St/Cross Island Road, Apia

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 79 van 285 beoordelingen" "
Gastenscore: 8 - Goed. 115 van 285 beoordelingen" "
Gastenscore: 6 - Redelijk. 58 van 285 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 285 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 285 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Vanya

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024

8/10 – Goed

Janssen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location 👌
7 nachten verbleven in april 2024

10/10 – Uitstekend

Lologa

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Everything is ok. They just need to make the bath bigger and clean it with some air freshener.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

James, Pago Pago

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have always liked this place. Its affordable and convinient
1 nacht verbleven in april 2024

8/10 – Goed

Glory

1 nacht verbleven in april 2024

10/10 – Uitstekend

Eseta, Pago Pago

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024

8/10 – Goed

Ruby

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bed sheets were not cleaned but customer service was good
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Poni

1 nacht verbleven in maart 2024

6/10 – Redelijk

Ranjeet

Negatief: Netheid
Didn't like the overall service - same Breakfast everyday with 1 or 2 things overall service - poor.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Mao

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice area and nice room service
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Jacinta

1 nacht verbleven in januari 2024

10/10 – Uitstekend

MIRIAMA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Isabella

3 nachten verbleven in december 2023

6/10 – Redelijk

Iulia

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023

6/10 – Redelijk

Penny

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

4/10 – Matig

Peter

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place is real rundown had ants spiders and cockroaches in my room the staff trying their hardest to keep up but they need a whole New Remodel for this hotel. The beds are very old and one of the cleaning Lady took my niece underwears and her husband’s Tank top and food from their room, she did came an apologized but she Never returned the tank top ect as she said she would. It was addressed to the front desk and was never returned. We will Not be staying here again.
12 nachten verbleven in november 2023

2/10 – Ontzettend slecht

SU MON

1 nacht verbleven in november 2023

6/10 – Redelijk

Rodney

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A small problem that can lead to big issue
We've stayed at Insel Fehmarn many times while in Samoa. Their 3rd-floor executive rooms are the best bang for the buck, in my opinion, and complimentary breakfast is always a delight. Yet, on this trip, when we stepped out for a quick breakfast, we left everything lying out (wallet, jewelry, passports, electronics, etc.) as we would check out right afterward. To our shock, as we approached our room, I noticed the cleaning lady three doors down from us and the doors next to our rooms slightly ajar. When we came to our door, it was also open. I presumed they came by to see if we'd checked out yet but saw everything inside and closed the door, yet it was still open. The good thing was that no one else went in there, and nothing was missing, but they didn't offer a "Do not Disturb" sign, and there was no way to advise them not to enter the room. This could have caused significant problems if someone else would have entered the room. Because we were in a rush, we didn't make a big deal about it, which can cause serious problems. I hope they implement some procedures that will keep their guest's property safe because leaving a door open isn't a simple mistake.
1 nacht verbleven in november 2023

8/10 – Goed

SU MON

Positief: Personeel en service
It was a good hotel with helpful staff
2 nachten verbleven in november 2023

10/10 – Uitstekend

Vera

2 nachten verbleven in november 2023

8/10 – Goed

Rodney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good recovery
The room was missing a number of things when we checked in as the house cleaning forgot to replenish, but they got what we needed for our overnight stay as we were headed to the airport for an early flight. Looking forward to our return stay in a week.
1 nacht verbleven in november 2023

8/10 – Goed

Gaz

7 nachten verbleven in oktober 2023

10/10 – Uitstekend

Tee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to everything in the city, friendly staff and easy check in/out! aWoll definitely visit again. Only con was how full the toilet goes with water otherwise it was great
2 nachten verbleven in oktober 2023
Reactie van Vanessa op 17 okt 2023
Talofa lava,Thank you for staying with us and glad you enjoyed your stay despite a few problems.Thank you for the support and hope to accommodate you again in the near future.Best regards.

6/10 – Redelijk

Gloria

Positief: Personeel en service
1 nacht verbleven in september 2023

8/10 – Goed

Colette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

8/10 – Goed

Thomas

Positief: Netheid, comfort kamer
Simple little gem
The superior room was a great place to stay. They rooms are very clean. Little things need maintenance like the outdoor balcony light flickered consistently like a disco, which i spoke to reception about but nothing was done during my seven day stay. Also towels were not replaced daily, which required me to ask for them to be replaced. The reception staff are friendly. As a 3 star place to stay it is nice choice for a reasonable price.
6 nachten verbleven in september 2023
Reactie van Vanessa op 17 okt 2023
Talofa lava,Thank you for staying with us. We appreciate your positive feedback. We are still recovering from Covid and we're working on getting our place fixed, replaced and maintained like the way it was before.We hope to accommodate you again in the near future.Best regards.

10/10 – Uitstekend

Eseta

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
.
1 nacht verbleven in augustus 2023

8/10 – Goed

Pauline

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Breakfast included, also could get Lunch and Dinner, Room Service if required. Lovely People, very accommadating.
12 nachten verbleven in augustus 2023
Reactie van Vanessa op 17 okt 2023
Thank you for staying with us.We appreciate your positive feedback and hope we can accommodate you again in the near future.Best Regards.

6/10 – Redelijk

Jane

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The only problem we had was the toilet would not flush. We live in American Samoa and very familiar with low water pressure and quirky toilets. This one did not work. Otherwise was very happy with our stay and will stay again
1 nacht verbleven in augustus 2023

8/10 – Goed

Jaan

Reisde met partner
Positief: Netheid, personeel en service
Very basic, but if you are in Apia / Upolu for sightseeing and need a base for exploring like I was - this hotel does the job. The smell inside the room was not great, but otherwise it was alright.

10/10 – Uitstekend

Roy

Reisde met familie
Positief: Voorzieningen
Everything was excellent accept for the suze of the shower
2 nachten verbleven in augustus 2023

8/10 – Goed

Viliame

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

6/10 – Redelijk

Trisha

Good place if you’re traveling on a budget 👌🙂 Breakfast was good 👍
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Eseta

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Eseta

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in juni 2023

8/10 – Goed

Kathleen-Cassey

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient Location and the staff were super friendly. Room was a little bit outdated but did the job

4/10 – Matig

Rosemary

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Underneath the bed, window curtains and the restroom was not properly clean. Also, the guest that were staying above our room (first floor) was making a lot of noises.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
spacious cool rooms
1 nacht verbleven in mei 2023

4/10 – Matig

Makisua

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was not good. Not up to standard as last time. Phone not working, kitchen utensils missing, no iron and board. Service - asked for things and promised but never came through so had to remind multiple times. No blankets until day 2 and 3. Missed servicing my room… very bad.
3 nachten verbleven in april 2023

6/10 – Redelijk

Flora

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was no wifi- on the website it mentions wifi(surcharge) but when I stopped at front office to purchase wifi, I was advised that they dont have wifi.
2 nachten verbleven in april 2023

8/10 – Goed

Nathalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had two interconnecting rooms on the ground floor. The rooms were very large but dark and gloomy (had to have lights on during the day). Combine this with the awful decor and it felt a little like being in a cell block. Also being on the ground floor, the garden view was actually a view of the carpark. Having said that, apart from one rainy Sunday we didn’t spend much time in our rooms. Some of the beds were comfy and others were terrible. The breakfast buffet was plentiful and yummy and they changed it a little every day which was nice. Overall, good value for money in a great location. Would book here again but would choose a room on the first floor; hopefully they’re a bit brighter.
3 nachten verbleven in april 2023

4/10 – Matig

CHERYL

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Under par - We had 3 rooms for 3 nights. Room facilities including linen are old, rooms poorly equipped ie no jug in the 2/3 rooms we booked & no coffee/tea. Had to wait upto 2hrs for a jug to be delivered to our room. This hotel needs an upgrade & needs to scale up their housekeeping staff, either delay in room being serviced or not serviced at all. staff in dining area polite and professional, although not so much the case for those at reception. Location is good - close to town & there’s a nice pizza plc across the road. We wont be staying here again:(
3 nachten verbleven in april 2023

8/10 – Goed

Sinalua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2023

6/10 – Redelijk

muni

Negatief: Netheid, staat van de accommodatie en faciliteiten
Less then ok
It was less then ok , breakfast very boring and same no choice , first night was early check in gave us a room with cockroach and freezer was frozen with ice . Lots of ants . But charged us 100tala for first night . Moved us to second floor , lack of dishes and pots. Ants everywhere even when sleeping ants on bed and glass of water . We left a night earlier . But didn’t give us a break on the early check in with the conditions . I would like some compensation from that booking . One staff was very helpful others not really informed. Kitchen staff n waiter n door person were helpfull . Wouldn’t stay there in the future . Pool needs work paint all rubbed of concrete sractches feet
7 nachten verbleven in februari 2023

6/10 – Redelijk

John

1 nacht verbleven in februari 2023

6/10 – Redelijk

Kenape

Reisde met familie
4 nachten verbleven in januari 2023

10/10 – Uitstekend

Faiai

3 nachten verbleven in december 2022

6/10 – Redelijk

Amanda

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We’ve stayed at Insel in the past a few times. As usual the staff were great & restaurant staff were lovely - a few changes to our room request upon arrival were met with efficient assistance. Unfortunately, cleanliness in the room has dropped significantly. In 14 days we only had 2 services(one being declined as we were staying in for the day). There were a few issues in the room I tended to myself over our stay but in general, cleaning standards & processes need a major overhaul if they wish to retain returning guests.

8/10 – Goed

Su'a Pene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need wifi

6/10 – Redelijk

Eseta

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
.