2 buitenzwembaden, parasols voor strand/zwembad

Beoordelingen van Taumeasina Island Resort

4.5 out of 5
Taumeasina Island Resort
Beach Road, Apia

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 219 van 409 beoordelingen" "
Gastenscore: 8 - Goed. 114 van 409 beoordelingen" "
Gastenscore: 6 - Redelijk. 49 van 409 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 409 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 409 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ferdinand

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good and nice hotel but needs better management
Mooi nieuw hotel. Kamers zijn groot. Design mooi, wel wat vreemd ingericht: bureau achter het bed; glas tussen douche en toilet (niet zo handig als je kamer met iemand deelt). Dames aan de receptie zijn super vriendelijk en service-georienteerd. Ook de IT man die ons hielp met de equipment voor de trainingen die we gaven was erg behulpzaam. Mooi zwembad en eigen klein strand. Minpunten: er wordt niet goed schoongemaakt: mieren in de badkamer en hoeken en plinten worden niet schoongemaakt. Restaurant moet een nieuwe chefkok hebben of de kok moet meedoen aan Masterchef Australië: kip, rundvlees waren droog en taai. Keuze is beperkt en als je risotto wil bestellen, is dat er telkens niet. De laatste dagen zijn we maar buiten het hotel gaan eten. Jammer want restaurant ziet er mooi uit en ja kan buiten eten in een mooie sfeer. Ik heb het idee dat de hotelmanager niet zo goed met zijn mensen omgaat (gaat tekeer - hebben we gezien), terwijl juist zij super vriendelijk en behulpzaam waren.

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best of the best ever👏🙌
2 nachten verbleven in mei 2024
Reactie van Reservations op 9 mei 2024
Talofa Lava Brandon, We are happy to receive your perfect scores regarding your recent stay with us. We certainly hope you have taken back fond memories of the resort and Samoa as well. If there was any way we could have further enhanced your stay, we would love to hear from you. Thank you once again and we look forward to your return. Best regards.

8/10 – Goed

Manuia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was superb!
4 nachten verbleven in mei 2024
Reactie van Reservations op 9 mei 2024
Talofa Lava Manuia, Thank you so much for your feedback regarding your recent stay with us. We hope you have made lots of memories along the way and are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you. Best regards

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff. Comfortable room
5 nachten verbleven in april 2024
Reactie van Reservations op 6 mei 2024
Talofa Lava Mary, Thank you so much for your top scores regarding your recent stay with us. We are happy to hear that you enjoyed your stay with us and hopefully have taken back fond memories of your stay. If there was anything we could have done to enhance your stay, we would love to hear from you. We look Forward to welcoming you home.Best regards.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On arrival at Taumeasina we were pleasantly surprised by the warm service and greeting. The rooms are very comfortable and we enjoyed the comfortable bed, aircon and good sized bathroom… in fact we probably ended up spending a little too much time in our room due to this. The view from our room was very nice and we enjoyed great sunsets. Snorkelling off the beach was excellent and the pool areas were great for families and adults alike, though they could get a bit raucous! But the beach was generally quiet if we needed to relax. The food was good and the service was friendly. If you like a salad then we recommend the Caesar Salad with Prawns, great value. Pro tip, do not miss Karaoke Night on Mondays… great fun!
5 nachten verbleven in april 2024
Reactie van Reservations op 4 mei 2024
Talofa Lava Michelle, Thank you so much for your positive feedback. We certainly we had a memorable stay and hopefully are already planning your return. If there is any way we could have enhanced your stay, we would love to hear from you. Thank you once again and we look forward welcoming you back home. Best regards.

6/10 – Redelijk

Auatama

Reisde met partner
Negatief: Netheid, voorzieningen
Pricey and not well maintained. Found creams etc behind our curtains
4 nachten verbleven in maart 2024
Reactie van Reservations op 1 mei 2024
Talofa Lava Auatama, Thank you so much for your feedback regarding your recent stay with us. We do take your feedback constructively and have addressed this to the team concerned. We sincerely apologise for the curtain issue and our team have gone back to check since we schedule a curtain wash in all of our rooms on a regular basis. For the price, our suppliers have increased the prices of goods supplied especially to resorts and hotels therefore, we are not able to reduce this any further. We thank you once again for your feedback and we do look forward to your return.Best regards.

10/10 – Uitstekend

Karyn

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best option on the island. Very much a westernised resort with pools, restaurant, air con and all the conveniences at a very good standard.
5 nachten verbleven in april 2024
Reactie van Reservations op 1 mei 2024
Talofa Lava Karyn, Thank you so much for your feedback regarding your recent stay with us. We certainly hope your stay was memorable and you are already planning your return.If there was anything that we could have done better to enhance your stay, we would also love to hear from you . Thank you so much for your scores and we look forward to your return. Best regards

10/10 – Uitstekend

Renee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Price is very high but worth the cost.
3 nachten verbleven in april 2024
Reactie van Reservations op 26 apr 2024
Talofa Lava Renee, Thank you so much for feedback regarding your recent stay with us.We hope you have taken back fond memories of the resort and Samoa and are already planning your resort. We look forward to welcoming you home.Best regards

8/10 – Goed

N

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Reservations op 26 apr 2024
Talofa lava N, Thank you so much for your feedback regarding your recent stay with us. We hope all went well and if there was any way we could have made your stay more memorable, we would love to hear you from you. We look forward to your return. Best regards.

10/10 – Uitstekend

Maria Brown

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What I like the most is the customer services was great, they put their efforts to help me to me the last minutes changes of my staying. Thank you so much. You all makes me feel safe and enjoy my stay. The food were delicious. I really enjoyed my vacation. What I see need to look at it, is ordering drinks, some bartenders does not know or understand mixing the drinks, when ordering soft drinks or liquor, beer takes for ever to get it. There was only 1 waitress that I seen 2 straight nites, she busted herself tried to serve everybody. But She really did a great job and always served with a smile. Thank you Taumeasina, overall your hotel is the best on island. I highly recommended Taumeasina hotel to my family and friends for their vacation. My family will be visiting Samoa in July, 2024. See ya'll again in July. Faafetai tele. Warm aloha and Talofa from me.
1 nacht verbleven in april 2024
Reactie van Rooms Division Manager op 25 apr 2024
Talofa Lava Maria, Thank you so much for your feedback on your recent stay with us. We are grateful for your perfect scores and happy to hear that you enjoyed your stay with us and above all, felt safe. Much Appreciated. We have forwarded areas where we can improve on to the respective department and your constructive feedback has been added to our training process. Thank you once again and we look forward to welcoming you in July. Best regards.

10/10 – Uitstekend

Victoria

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Reservations op 25 apr 2024
Talofa Lava Victoria, Thank you so much for your feedback regarding your recent stay with us. We hope you have made memories along the way and are already planning your return. If there was anyway that we could have further enhanced your stay, we would love to hear from you. Thank you once again and we look forward to your return.Best regards.

10/10 – Uitstekend

Sharron

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely resort. Great pool area and snorkelling off beach was good. Staff are lovely and helpful. Easy to get into Apia.
2 nachten verbleven in april 2024
Reactie van Reservations op 20 apr 2024
Talofa lava Sharron, Thank you so much for your perfect scores regarding your recent stay with us. We trust your stay was memorable and we hope you are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you. Thank you and we look forward to your return. Best regards.

10/10 – Uitstekend

Tanya

Positief: Personeel en service
7 nachten verbleven in april 2024
Reactie van Reservations op 19 apr 2024
Talofa Lava Tanya,Thank you so much for your perfect scores regarding your recent stay with us. We hope you have made memories and are already planning your return.If there was any area whereby we could have done better to enhance your stay, we would love to hear from you. Thank you once again and we look forward to your return. Kind regards

10/10 – Uitstekend

Malu

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service
4 nachten verbleven in april 2024
Reactie van Reservations op 17 apr 2024
Talofa Lava Malu, Thank you so much for your perfect scores on your feedback regarding your recent stay with us. We hope you have made memories along the way and are already planning your return. If there was anything that we could have done to enhance your stay further, we would love to hear from you. Thank you and kind regards.

6/10 – Redelijk

Matt

Positief: Personeel en service
Average property, just a slightly rundown feeling and okay food.
6 nachten verbleven in april 2024
Reactie van Reservations op 17 apr 2024
Talofa Lava Matt, Thank you for your feedback regarding your recent stay with us. We are currently working on enhancing our property with constantly painting the rooms and blocks and our room linens are fresh with the new orders. If there was any aspect that requires immediate attention, we would love to hear from you so that our team can work on it ASAP. Thank you once again and we look forward to hearing from you soon. Thank you and kind regards.

10/10 – Uitstekend

Junior

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Reservations op 16 apr 2024
Talofa Lava Junior, Thank you so much for your perfect scores. We trust your stay was memorable and hope you are already planning your return. If there was anyway we could have made your stay better, we would love to hear from you. Thank you once again and we look forward to welcoming you home. Kind regards.

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I had an amazing experience during our stay at the Taumeasina. We spent almost two weeks at the resort and highly would recommend to stay at Taumeasina Island Resort. All staff from Nathan as GM to the cleaners were extremely hospitable and welcoming. I would like make a special acknowledgment to Tom as he was really helpful and made our stay even better with some of the work he did for my family behind the scenes! On a personal note, I grew up in Samoa as a child and it was the first time staying at resort on the island and first time taking my family to Samoa. As a collective, we can truly say that our experience in Samoa will never be forgotten and our experience staying at Taumeasina was a key driver for that, Fa'afetai tele lava and we look forward to our next stay!
8 nachten verbleven in april 2024
Reactie van Reservations op 24 apr 2024
Talofa Lava Carlos, Thank you so much for your perfect scores based on your recent stay with us. We are so happy to hear that everything went well and hopefully you have taken lots of memories with you. So happy to hear that Tom contributed to this too.If there is anything we can do to further enhance your stay, we would love to hear that too. Thank you once again and we look forward to your return. Best regards.

6/10 – Redelijk

Troy

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Cleanliness - Room had cob webs in corners and carpet looked like it wasn't vacuumed. Saw chicken bones left by the pool that hadn't been cleaned up for more than 4 hours. Pool deck had boards that weren't nailed down and could be a hazard. Had to ask (call and go to front desk) 4 times to have room service food and plates taken. Overall the property has potential, they just need to step it up in multiple areas of the property.
3 nachten verbleven in maart 2024
Reactie van Reservations op 9 apr 2024
Talofa Lava Troy, Thank you for providing your feedback regarding your recent stay with us as we value your feedback to allow us the opportunity to better our services and facilities. We sincerely apologize for any inconvenience caused during your stay and we hope that the issues raised whilst you were here had been actioned accordingly. This has been escalated to the respective departments concerned and for them to relook into their processes so that these are not repeated. We thank you so much once again and we do hope that this does no put a damper on your overall experience here in the resort and Samoa. We look forward to welcoming you home. Fa'afetai tele lava and best regards.

10/10 – Uitstekend

Carlos

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay and look forward to coming back on Friday 😊
3 nachten verbleven in maart 2024
Reactie van Reservations op 4 apr 2024
Talofa Lava Carlos. Thank you for your perfect scores regarding you recent stay with us. We hope you are making memories in Samoa and we look forward to you return tomorrow. Enjoy the rest of your stay and kind regards.

8/10 – Goed

Ellen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Reservation op 3 apr 2024
Talofa Lava Ellen, Thank you for your scores regarding your recent stay with us. We hope you had a memorable stay and are already planning your return. If there was anyway we could have made your stay more memorable, we would love to hear from you. Thank you and kind regards.

10/10 – Uitstekend

Justin, Anchorage

5 nachten verbleven in maart 2024
Reactie van Reservations op 22 apr 2024
Talofa Lava Justin, Thank you for your perfect scores regarding your recent stay with us. We trust you have made memories along the way and are hopefully planning your return. If there was anything that we could have done to further enhance your stay, we would love to hear from you. Thank you once again and we look forward to your return. Thank you and kind regards.

10/10 – Uitstekend

Javier, Hamilton

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a very nice island resort that my family and I enjoyed. Friendly staff and great food from the Hotel restaurants. It will be great to have a convenient store onsite for basic needs.
3 nachten verbleven in maart 2024
Reactie van Reservations. op 31 mrt 2024
Talofa Lava Javier, Thank you for your perfect scores regarding your recent stay with us. We are happy to hear it was enjoyable and hope that you are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you. We look forward to your return. Happy Easter and best regards.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First class establishment.
6 nachten verbleven in maart 2024
Reactie van Reservations op 13 mrt 2024
Talofa Lava Paul, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have made lots of memories. If there was anything that we could have done to make your stay better, we would love to hear from you. We look forward to welcoming you home. Thank you once again and best regards.

8/10 – Goed

Jacinta

3 nachten verbleven in maart 2024
Reactie van Reservations op 31 mrt 2024
Talofa Lava Jacinta, Thank you for your scores regarding your recent stay with us. We hope you enjoyed your stay with us and have taken hope lots of memories. If there was anything we could have done to make your stay more memorable, we would love to hear from you. Thank you once again and we look forward to your return. Best regards

8/10 – Goed

Stewart

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small beach with coral comming to near surface. Great pool, breakfast good. Sadly no pizza available for lunch/dinner.\. Great view from room.
3 nachten verbleven in februari 2024
Reactie van Reservations op 8 mrt 2024
Talofa Lava Stewart, Thank you so much for your feedback regarding your stay. We sincerely apologise we were not able to serve pizza as the ovens are still yet to be fixed (awaiting parts). Overall, we hope you had enjoyed your stay with us and are already planning your return.Thank you and kind regards.

10/10 – Uitstekend

jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in februari 2024
Reactie van Reservations op 2 mrt 2024
Talofa Lava Jennifer, Thank you so much for your scores regarding your recent stay with us. We sincerely apologise for the inconvenience experienced throughout your stay. We thank you so much for your continuous support and look forward to welcoming you in the near future. Best regards.

8/10 – Goed

Trisha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Rooms and beds are too small, not recommended for people traveling with children unless you’re prepared to pay for an extra room.
1 nacht verbleven in februari 2024
Reactie van Reservations op 11 mei 2024
Talofa Lava Trisha, Thank you for your feedback regarding your recent stay with us. For the size of the room, we do have an option for an upgrade to the Villa. We hope this was offered. Thank you and kind regards.

10/10 – Uitstekend

Trisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to unwind after a long day.
1 nacht verbleven in februari 2024
Reactie van Reservations op 27 feb 2024
Talofa Lava Trisha, Thank you so much for your perfect scores. We certainly hope you had a wonderful stay and a memorable one as well. If there was anything we could have done to make your stay more memorable, we would love to hear from you. We look forward to welcoming you home.Best regards

4/10 – Matig

Viena

Reisde met partner
Positief: Personeel en service
I paid for deluxe king room and I got a standard room The bed was moving a lot and noisy., bathroom floor was dirty
7 nachten verbleven in februari 2024
Reactie van Reservations op 22 feb 2024
Talofa Lava Viena, Thank you for your feedback regarding your recent stay with us. We have checked on the Room type booked and noted that RM#103 was indeed an Ocean View room. Please advise if you had addressed this at reception so that we could have moved you. We have addressed the bathroom floor cleanliness issue to our Housekeeping team. Since the room is occupied at the moment, we will check on the bed once vacated. We sincerely apologise for the inconvenience experienced but do hope to looking forward to welcoming you home. Thank you and kind regards

10/10 – Uitstekend

Joseph

1 nacht verbleven in februari 2024
Reactie van Reservations op 21 mrt 2024
Talofa Lava Joseph,Thank you so much for your perfect scores regarding your recent stay with us. We trust you had a wonderful time and are already planning your return. If there was anything we could have done to make your stay better, we would love to hear from you . We look forward to your return. Thank you and kind regards.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
5 nachten verbleven in februari 2024
Reactie van Reservations op 10 feb 2024
Talofa Lava James. Thank you so much for your perfect scores. We hope you have taken back home, fond memories of the resort and are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you as well. We look forward to your return

10/10 – Uitstekend

Isopo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Reservations op 8 feb 2024
Talofa Lava Isopo, Thank you so much for your perfect scores regarding your recent stay. We hope you have taken back fond memories and are already planning your return. If there was anything we could have done to enhance your stay, we would love to hear from you. We look forward to welcoming you home soon. Best regards

10/10 – Uitstekend

Jerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful villa
4 nachten verbleven in januari 2024
Reactie van Reservations op 4 feb 2024
Talofa Lava Jerry, Thank you for your perfect scores regarding your recent stay with us. We hope you have also taken home fond memories of the resort and Samoa as well. If there was anything we could have done to make your stay more memorable, we would love to hear from you. We look forward to your return. Best regards.

10/10 – Uitstekend

Lamepa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Reservations op 30 jan 2024
Talofa Lava Lamepa, Thank you so much for your perfect scores regarding your recent stay with us. We are grateful for this and hope you have taken fond memories of the resort and Samoa. If there was any way we could made your stay more memorable, we would love to hear from you. We look forward to your return. Best regards

10/10 – Uitstekend

Jessie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From start to finish this resort was the BEST I’ve ever experienced ☺️ the staff goes above and beyond for you and everyone is so friendly! Our room was beautiful & so was the WHOLE resort! Will definitely be back again!
2 nachten verbleven in januari 2024
Reactie van Reservations op 29 jan 2024
Talofa Lava Jessie, Thank you Jessie for your perfect scores based on your experience here at Taumeasina Island Resort. We are happy to hear that your stay was memorable and hopefully you are already planning your return. We look forward to welcoming you home soon. Best regards.

10/10 – Uitstekend

Alexandria

Reisde met familie
Positief: Netheid, voorzieningen
Best experience ever!
3 nachten verbleven in januari 2024
Reactie van Reservations op 22 jan 2024
Talofa Alexandria, Thank you for your feedback and your perfect scores regarding your recent stay. We hope you have taken home fond memories and are already planning your return. Best regards

8/10 – Goed

kori

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A lovely room, could use some more hooks in bathroom, and mirrors within the villa. The Ladies night shows were sensational. The dancing was some of the best, most entertaining, and authentic that we have seen in the world. The Samoan people are friendly & gentle.(great dancers too)
6 nachten verbleven in januari 2024
Reactie van Reservations op 22 jan 2024
Talofa Lava Kori, Thank you so much for your feedback. We hope you had enjoyed Samoa and have taken home fond memories.If there was anything we could do to have made your stay more memorable, please let us know so that we can work to improve. We look forward to your return. Thank you and kind regards

10/10 – Uitstekend

Herrietta

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Taumeasina is literally the BEST hotel in Samoa. I never want to go anywhere else when staying at Taumeasina. Its hard to not yearn to go back. But this most recent stay, I felt like the sewer system is getting worse. I pray they're doing something about it.
2 nachten verbleven in januari 2024
Reactie van Reservations op 15 jan 2024
Talofa Lava Herrietta, Thank you so much for your feedback and thank you so much for your continuous support. Much appreciated. Our Maintenance Team is working on the sewer system and yes, there will be improvement. We look forward to your return. Best regards.

10/10 – Uitstekend

Okusitino

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing highly recommend!!
1 nacht verbleven in januari 2024
Reactie van Reservations op 15 jan 2024
Talofa lava Okusitino, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have taken home fond memories of the resort and your Samoa as a whole. If there was any way we could have made your stay better, we would love to hear from you. We look forward to your return. Best regards.

2/10 – Ontzettend slecht

Norman

Reisde met familie
Overrated for the price they charge. Not a true 5 Star Hotel. Second time staying there, Saletoga, Sheraton and Tanoa trump them hands down in customer service and so many other areas.
2 nachten verbleven in januari 2024
Reactie van Reservations op 11 jan 2024
Talofa Lava Norman, Thank you for submitting your feedback on your recent stay with us. We have noted that the Customer Service was a set back. It will be very helpful if you could please advise us on specific areas where we could have done better. Thank you and kind regards.

4/10 – Matig

Ashlee

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
2 nachten verbleven in januari 2024
Reactie van Reservations op 9 jan 2024
Talofa Lava Ashlee, Thank you for your scores. Please advise on how we could have made your stay better so that we can improve on it. We look forward to hearing from you. Kind regards.

8/10 – Goed

Hannah

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Whilst Taumeasina is so modern and has beautiful facilities, for the price of the stay the rooms are very small
4 nachten verbleven in december 2023
Reactie van Reservations op 9 jan 2024
Talofa Lava Hannah, Thank you so much for your feedback. We do have online promotions and promotions by other booking avenues whereby you can get a better deal. In addition to this, Taumeasina Island Resort has a gym, spa, nightly entertainment and recreational activities whereby all are in one. Also, town is only 10mins away. Trust this justifies the price. Thank you and kind regards.

10/10 – Uitstekend

Saulala

1 nacht verbleven in januari 2024
Reactie van Reservations op 9 jan 2024
Talofa Lava Saulala, Thank you so much for your perfect scores. We hope you have taken back fond memories of the resort and Samoa as a whole. We look forward to your return. Thank you and kind regards.

8/10 – Goed

GALUEFA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely gardens and surroundings. A buggy request was always easy and the drivers were friendly also room service staff were lovely. The only downfalls i experience, upon check in we waited a while for someone to show us where our rooms are. I also emailed to request a shower chair for my elderly mother, the reply was one will be placed in the room a plastic chair. This was not the case when checked in, had to ask again for one. For a big resort, should probably invest in buying proper shower chairs for the elderly/disabled guests. A normal plastic chair like the one we were given for our stay is not a safe option.
Reactie van Reservations op 31 dec 2023
Talofa Lava Galuefa, Thank you for providing your feedback regarding your recent stay with us. We are happy to hear that the staff and drivers were friendly. However we sincerely apologize for the check in and the delay in having the chair brought to your room. We will use this as an example of communication within the team as you did request for a chair to be placed in the bathroom. with the constant room changes, this should have been communicated. I do hope everything else was memorable during your stay. Many thx again and we look forward to your return. Best regards

6/10 – Redelijk

Rosa

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Feedback
Booked something different to what was offered at the hotel which was disappointing.
2 nachten verbleven in december 2023
Reactie van Reservations op 30 dec 2023
Talofa Lava Rosa, Thank you for your feedback regarding your recent stay with us. We have received the confirmation as a Deluxe Ocean View King. We believe there was mention at the Front Desk that you had reserved a room with 2 double beds. Unfortunately, since we did not have any availability, we were not able to adhere to the room type change. We sincerely apologise for the inconvenience caused and would recommend to reconfirm with the resort direct on the bed type and if you wish to make changes to the bed type prior to arrival.Thank you and best regards.

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Reservations op 31 jan 2024
Talofa Lava Amy, Thank you so much for your perfect scores regarding your recent stay with us. We certaintly hope you have taken home fond memories of your stay and are already planning your return. If there was any way we could have done better to enhance your stay, we would love to hear from you too. We look foward to welcoming you home. Best regards

6/10 – Redelijk

Moses

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Unfortunately for a high class resort that’s quite pricey we’ve stayed in cheaper hotels that were kept in better conditions. The bathrooms didn’t have enough toiletries, the room smelt terrible and just the overall service was not 5 star at all. We spent a week in Fiji before coming to Samoa and the service there far better. Come on guys yous need to lift your game! Constructive criticism.
5 nachten verbleven in december 2023
Reactie van Reservations op 29 dec 2023
Talofa Lava Moses. Thank you so much for your feedback regarding your recent stay with us. We sincerely appreciate your feedback and do apologize for any inconvenience caused during your stay. We have escalated this feedback to the departments concerned so that we can better ourselves. We hope your recent experience does not mar your overall perception of Samoa and the resort. We thank you once again for your time in allowing us the opportunity to improve and we look forward to your return. Thank you and kind regards.

10/10 – Uitstekend

Mathew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Reservations op 26 dec 2023
Talofa Lava Mathew, Thank you for your perfect scores regarding your recent stay with us. We hope you have taken back fond memories of the resort and Samoa as a whole. We do look forward to welcoming you back home. Thank you and kind regards

10/10 – Uitstekend

Cecilia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing time with the family! The staff are helpful and friendly and the facilities are the best I have experienced in Samoa. The children loved the swimming pool and also kayaking!
3 nachten verbleven in december 2023
Reactie van Reservations op 25 dec 2023
Talofa Lava Cecilia, Thank you so much for your positive feedback and we hope you have taken back fond memories of the resort and Samoa and are already planning you return. We look forward to welcoming you home. Best regards.

8/10 – Goed

TESI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast buffet options. They have daily activities you can join in on - karaoke night was so much fun. Staff are friendly. Love the pool ❤️
2 nachten verbleven in december 2023
Reactie van Res op 22 dec 2023
Talofa Lava Tesi,Thank you for your scores regarding your recent stay with us. If there was any way we could have done things better to enhance your stay, we would to hear from you. We look forward to your return. Fa'afetai tele lava