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Beoordelingen van Country Inn & Suites by Radisson, Appleton, WI

2.5 out of 5
Country Inn & Suites by Radisson, Appleton, WI
355 Fox River Dr, Appleton, WI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 523 van 940 beoordelingen" "
Gastenscore: 8 - Goed. 280 van 940 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 940 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 940 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 940 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Michelle

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The carpet on the staircase was never vacumed, same chunks of dirt were there through out my 6 day stay. The milk cartons for breakfast were not very cold and I had one that had turned and was curtled. My original room had a shared door, that I could hear everything from the adjoining room. Staff was able to move my room quickly.
5 nachten verbleven in april 2024

6/10 – Redelijk

Aaron

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel was ok. We were in town for an AAU basketball tournament. Pool water was cold (65 degrees) so my kids were disappointed - it’s such a nice big pool area too so it’s too bad we couldn’t use it other than hot tub; walls in rooms seem thin - we were on first floor & people above us kinda loud; I would recommend a higher floor. Heat/AC in room hard to regulate. Can’t just run the fan either to help with white noise. Breakfast was decent. Friendly staff.
2 nachten verbleven in april 2024

8/10 – Goed

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old motel but great staff
1 nacht verbleven in april 2024

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time, from check in to check out. Beth, the front desk clerk, was friendly and bubbly and happy to help. The room was beautifully appointed and very, very clean. The bed was comfy and both TVs were newer and and big. We will definitely stay here againE
1 nacht verbleven in april 2024

10/10 – Uitstekend

Akiko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Rene

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The hot tub was gross, the carpeting in the hallways and elevator are nasty, the parking lot is very small. The staff is excellent and the room cleanliness is good!
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Chris

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jenelle

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

peter

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay with a dog.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice employees were great
1 nacht verbleven in maart 2024

6/10 – Redelijk

Patrick

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Breakfast could be much better. For the cheapest.meal of the day you could do much better
1 nacht verbleven in februari 2024
Reactie van Virginia op 20 feb 2024
Thank you so much for your feedback, we always appreciate any idea or comment that helps us improve our services. We apologize for the inconvenience; our breakfast is considered usually very good and very rich. We hope to see you again in the future.

8/10 – Goed

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Customer Service
Isiah at the front desk was warm and friendly and checked us in quickly. He went above and beyond trying to do his best! The rooms were nice, pool area and breakfasts good! There was some noise from n our floor throughout the night but we ran the fan constantly and were able to drown out most of it. Nice location close to many restaurants and shopping.
1 nacht verbleven in februari 2024
Reactie van Virginia op 5 feb 2024
Thank you so much for your feedback! Looking forward to seeing you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family getaway
Great accommodations, clean, comfortable bed and linens, very nice gathering space for group and morning breakfast...food good, well presented and maintained.. staff all very pleasant, helpful and friendly Will definitely come back on our next trip to Appleton....location fantastic for many activities, shopping, restaurants etc
2 nachten verbleven in januari 2024
Reactie van Virginia op 21 jan 2024
Thank you so much for your feedback! We appreciate you staying at our hotel and look forward to seeing you again.

10/10 – Uitstekend

Karijo

1 nacht verbleven in januari 2024
Reactie van Virginia op 16 jan 2024
Thank you so much for your rate!

4/10 – Matig

Brian

Reisde met familie
I was in town for my son's hockey tournament. Got to the hotel at 2 pm and asked them if I could check in. They told me my room was ready but there was a early check in fee so I decided to wait. Came back at 4 30 pm. Checked in and take the elevator up. Get off the elevator and there was a guy walking ahead of us. He stops at our room and goes in. My wife and I just look at each other. Went back to the desk and told them someone is in our room. They looked at the computer and said nobody is in there and I said someone just walked into my room. They couldn't figure out who it was. This could have gone wrong in so many ways. They told me they would have to give me a different room but wasn't ready at 4 30 so we had to sit around for 40 minutes until our new room was ready. They also told me there would be special amenities in the room(nothing). I the long run I stayed 2 nights and tried to talk to a manager but nobody available. Wasn't happy with how they handled this problem I called today, a week later, and talked to a manager and she didn't know anything about this
2 nachten verbleven in december 2023
Reactie van Virginia op 8 jan 2024
Dear Brian, we apologize for the inconvenience this might have caused to you and your family. We had a staff meeting to discuss about it, and we guarantee you that similar situations will not happen again in the future. We hope that our 40.00 discount on your bill was a good way to show you how sorry we are. Looking forward to your next stay with us.

10/10 – Uitstekend

Lynneia

1 nacht verbleven in januari 2024
Reactie van Virginia op 8 jan 2024
Thank you!

8/10 – Goed

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Virginia op 31 jan 2024
Thank you for your feedback!

8/10 – Goed

Gordon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Virginia op 31 jan 2024
Thank you for your feedback!

6/10 – Redelijk

Kathleen, Adrian

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We liked the prompt service as the hot tub in our room didn't work. What we didn't like was the housekeeper knocking on our door, a phone call about missing things, and all the slamming doors and heavy footsteps. It made for a jarring stay when what we wanted to do was relax.
2 nachten verbleven in december 2023
Reactie van Virginia op 31 dec 2023
Thank you for your feedback. We are sorry to hear that your stay was not relaxing. We will make sure that it won't happen again in the future. Thank you for choosing us.

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay.
All was nice at the hotel. It would have been nice if you provided a shuttle from the airport.
1 nacht verbleven in december 2023
Reactie van Virginia op 21 dec 2023
Thank you for sharing your feedback and ideas. We are currently in the process of reinstating the shuttle service as soon as possible.

10/10 – Uitstekend

Lori

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very impressive, except for when we came into our room, the bathroom floor was dirty.
1 nacht verbleven in december 2023
Reactie van Virginia op 20 dec 2023
Thank you so much for your feedback. We apologize for the issure reported and, will make dure that smilar situations will not happen again.

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were great and very friendly. The breakfast options were okay. I would only liked to see that there was some no pork option daily. (In the hot option part) I would stay here again.
3 nachten verbleven in december 2023
Reactie van Virginia op 31 dec 2023
Thank you so much for your feedback. We highly appreciate any idea or comment that helps us improve our services and make sure that your next stay will be memorable.

10/10 – Uitstekend

Shawn D

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great! Great rooms , beds and pillows . Great staff. One small thing is ; we got one regular coffee and one decaf coffee in room. two regular coffees seems the norm. The brunch is great and the workers in there are friendly and wonderful.
2 nachten verbleven in december 2023
Reactie van Virginia op 13 dec 2023
Thank you for your feedback!

4/10 – Matig

June

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Never again
Check in was ok. The first room we were put into was most definitely not clean. There was a grape on the floor and it was pretty evident it hadn't been vacuumed thoroughly. The bathroom floor was dirty with hair everywhere. There was dried liquid (coffee, maybe?) on the nightstand. Oh, and the smell in that room was pretty awful. I went to the desk to request a different room. There was a really nice lady taking care of another guest while 3 employees were just outside of the desk area carrying and not offering any help. The lady at the desk did promptly give me keys to a new room to move to. By the time i got back up to the original room to move, employees had already let themselves in where the rest of my party was waiting for me. They didn't even knock. We got to the other room just to find surfaces hadn't been wiped down and there was, again, food and what appeared to be a toenail, under the nightstand. The carpeting throughout the hallway and in the rooms are badly stained and need replacing. The lobby door opened and closed for over an hour and a half with nobody attempting to fix it. Outside of the polite lady at the desk who gave us a new room, I would say this place was a fail. Everybody understands staffing is a challenge, perhaps thry should shut down some rooms and only fill what they are able to handle appropriately.
1 nacht verbleven in december 2023
Reactie van Virginia op 11 dec 2023
We sincerely apologize to hear that your experience with us was not a good one. We already took care of the issues and addressed all the staff involved. We hope to see you again in the future and make sure that your stay will be memorable.

10/10 – Uitstekend

Leo

1 nacht verbleven in november 2023
Reactie van Virginia op 11 dec 2023
Thank you so much for your feedback!

10/10 – Uitstekend

Leslie

1 nacht verbleven in december 2023
Reactie van Virginia op 1 jan 2024
Thank you so much for your feedback!

8/10 – Goed

TERRY

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
THE BREAKFEST HOT TUBE AND THE POOL THE END.
1 nacht verbleven in december 2023
Reactie van Virginia op 7 dec 2023
Thank you!

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Virginia op 7 dec 2023
Thank you!

8/10 – Goed

JEFF

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fine place to stay. The breakfast offered was a bit limited.
4 nachten verbleven in november 2023
Reactie van Virginia op 7 dec 2023
Thank you for your feedback!

2/10 – Ontzettend slecht

Megan

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was dirty, did not have hot water, and was extremely loud. Not with the price.
1 nacht verbleven in december 2023
Reactie van Virginia op 7 dec 2023
We are sorry to hear that and are working to improve our services.

6/10 – Redelijk

Amber

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
Hygiene questionable
Our first room smelled terribly of mildew and was not clean. Replacement room smelled fine, but the bathroom fixtures and soap dish were not clean. Overall, not the nicest facility for the price.
1 nacht verbleven in december 2023
Reactie van Virginia op 7 dec 2023
We apologize for the inconvenience and hope we can offer a better service for your next stay.

10/10 – Uitstekend

Howard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All of the above!
1 nacht verbleven in november 2023
Reactie van Virginia op 7 dec 2023
Thank you!

10/10 – Uitstekend

Heather

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very nice. Staff was friendly & helpful. The room was nice & clean- except for a dirty pillowcase.The pool & hot tub were nice! The breakfast was kept fully stocked & was hot & delicious. The only complaint I had was a dirty pillowcase. I didn't say anything to anyone about this while we were at the hotel. At 4 am I was awakened by a snow plow. I'm thankful they plowed- but that was too early for me! We woll definitely stay here again & recommend others do the same!!
1 nacht verbleven in november 2023
Reactie van Susan - GM op 30 nov 2023
Dear Heather,Thank you for the excellent review. We are thrilled you enjoyed your stay. I am very sorry to hear about your pillowcase. I will discuss this with the housekeeping manager. We look forward to seeing you again the next time you are in Appleton.Happy Holidays!Susan Ratz-General Manager

6/10 – Redelijk

Pamela

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The property was nice and location was great! However, the housekeeping in my room was less than expected. There was a hairball under the bathroom sink, a hair in the toilet and the nightstand was not wipes off because I could see the outline of where cups had been. I am giving them the benefit of the doubt that it was a one time incident, I’ve stayed at other properties by them and have had no issues.
1 nacht verbleven in november 2023
Reactie van Susan - GM op 30 nov 2023
Dear Pamela,I am very sorry to hear about your hotel experience. I have a new Executive Housekeeper that is starting this week that has many years of experience and I can assure you this should not be your experience next time you stay with us.We hope to see you the next time you are in Appleton.Sincerely,Susan Ratz-General Manager

10/10 – Uitstekend

Anita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Virginia op 15 dec 2023
Thank you for your feedback!

10/10 – Uitstekend

Joan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value!
Great value for my husband for quick over night trip!
1 nacht verbleven in november 2023
Reactie van Virginia op 16 nov 2023
Thank you so much for your feedback!

10/10 – Uitstekend

Melissa

1 nacht verbleven in november 2023
Reactie van Virginia op 7 dec 2023
Thank you!

10/10 – Uitstekend

abby

1 nacht verbleven in oktober 2023
Reactie van Virginia op 16 nov 2023
Thank you so much!

8/10 – Goed

Ryan

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Virginia op 17 okt 2023
Thank you for your feedback!

6/10 – Redelijk

Tristan

Reisde met een groep, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Virginia op 17 okt 2023
Thank you for your feedback. We are already working on making sure your next experience with us will be wonderful!

10/10 – Uitstekend

Dianna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in oktober 2023
Reactie van Virginia op 10 okt 2023
Thank you so much for your feedback!

10/10 – Uitstekend

Jacob

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Cozy, relaxing, and roomy. Great spot to unwind on your long journey or just to get away. The jacuzzi tub in the bedroom just makes everything better. Carpet and furniture was a little dirty but easy for cleaner to overlook. Met all my needs and requirements to make the stay a great experience.
1 nacht verbleven in september 2023
Reactie van Virginia op 4 okt 2023
Thank you so much for your feedback! We are glad to hear you had a nice experience with us and are already working on making your next visit even better.

10/10 – Uitstekend

Alisha, ISHPEMING

1 nacht verbleven in september 2023
Reactie van Virginia op 31 okt 2023
Thank you for your feedback! We are happy to hear you had a great experience with us!

4/10 – Matig

Shelly, Lake Bluff

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms felt as though you could hear through them. The room above us ran their tub at 3am and it sounded like they were in our room. The next am the floor was vibrating. There is something wrong with the structure of this building. We shared this with staff before we left. Very disappointing, not good sleep at all.
1 nacht verbleven in september 2023
Reactie van Virginia op 26 sep 2023
Thank you for sharing your feedback, we highly appreciate every idea to improve ourselves. We are already working in making sure that your next experience will be much better.

8/10 – Goed

Larry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice. Nice pool area
1 nacht verbleven in september 2023
Reactie van Virginia op 14 sep 2023
Thank you so much for your feedback!

6/10 – Redelijk

Ronald

Positief: Personeel en service, voorzieningen
Breakfast excellent
2 nachten verbleven in september 2023
Reactie van Virginia op 13 sep 2023
Thank you so much for your Feedback!

10/10 – Uitstekend

Jeannie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Virginia op 28 sep 2023
Thank you so much for your feedback!

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van GM op 5 sep 2023
Thank You!!

10/10 – Uitstekend

mary jo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and always visible at front desk. The breakfast options were plentiful. Beds were comfortable.
1 nacht verbleven in augustus 2023
Reactie van Virginia op 5 sep 2023
Thank you so much for the excellent review! We hope to see you again soon.