4/10 – Matig
Jackie F.
16 apr 2024
Positief: Netheid
Disappointed Weekend
No power for 1 1/2 days. I did get notified the power was out prior to check in and that I may want to "grab extra flashlights". Good thing I did because the only flashlights we found were 2 small ones. There was a wood burning stove but the starter 1/2 balls provided were not sufficient. There was no kindling provided just 2 huge wood wedges. The wood outside was wet and un-usable. Temp in the cabin got down to 52 degrees. When the power finally came back on, there was no internet connection so we were unable to access computers, tv or cell phones. Being a mountain home, I understand that things happen and weather changes and can cause issues but the cabin in not prepared to handle ANY issues. Investing in a back up battery or generator system, remotely checking connections and ensuring there is supply for emergencies/weather issues would go a long way to show customer service/care. We left a day early! I hope the next persons stay is better than ours.
Jackie F.
3 nachten verbleven in april 2024