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Beoordelingen van Sonesta ES Suites Atlanta - Perimeter Center North

3 out of 5
Sonesta ES Suites Atlanta - Perimeter Center North
760 Mt Vernon Highway Northeast, Atlanta, GA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 404 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 122 van 999 beoordelingen" "

7,6/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They was very nice
3 nachten verbleven in mei 2024
Reactie van NJS op 28 mei 2024
Thank you! Please visit us again soon

8/10 – Goed

Shawntajai

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was perfect
4 nachten verbleven in mei 2024
Reactie van NJS op 25 mei 2024
Thank you! So many of our guests really love our complimentary hot and cold buffet! Please visit us again soon

10/10 – Uitstekend

Jennyfirst

4 nachten verbleven in april 2024
Reactie van NJS op 22 mei 2024
Thank you so much for your wonderful review!

4/10 – Matig

Lancia

Negatief: Staat van de accommodatie en faciliteiten
Small rooms
3 nachten verbleven in februari 2024
Reactie van NJS op 25 mei 2024
Our rooms are complete 1-bedroom and 2-bedroom suites, each bedroom with it's own bathroom, a living room, and a kitchen.

10/10 – Uitstekend

Diego

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Its good
2 nachten verbleven in april 2024
Reactie van NJS op 20 mei 2024
So glad you enjoyed your stay with us!Hope to see you again soon

10/10 – Uitstekend

Chanell

3 nachten verbleven in mei 2024
Reactie van NJS op 20 mei 2024
We really appreciate your nice rating!Please visit us again

6/10 – Redelijk

Steven

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The hotel is decent. However, there was a bad stronger odor in the room. Maybe it was from the air vents or carpet. There were stains on my Carpet. I had to go out and buy bleach spray and disinfect spray just for my comfort. I would recommend pulling up all the carpet and replacing and clean the HVAC unit to clear the air waves when AC is on. I would recommend this place, but I would not stay here again unless there is a better room with clean carpet and room that smells fresh.
1 nacht verbleven in mei 2024
Reactie van NJS op 8 mei 2024
Our deepest apologies for the issues you experienced during your stay. Comments like yours will help us improve and be able to welcome you back - and we do hope you will be back. Safe travels.

10/10 – Uitstekend

Chelynn

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Okay property needs more cleaning
1 nacht verbleven in mei 2024
Reactie van NJS op 2 mei 2024
Thank you for your review! Your comment will be passed on to our housekeeping and maintenance departments. Please visit us again

6/10 – Redelijk

Cheyenne

Reisde met familie, Reisde met familie en kleine kinderen
N/a
3 nachten verbleven in januari 2024
Reactie van NJS op 1 mei 2024
Thank you for your review...please visit again soon!

2/10 – Ontzettend slecht

José

5 nachten verbleven in januari 2024
Reactie van NJS op 20 mei 2024
We do wish we knew how we could have improved your stay! Please give us another chance the next time you are in the Atlanta area

10/10 – Uitstekend

Samuel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Last minute booking; Expedia honored my rewards and the room was just what we needed !
2 nachten verbleven in april 2024
Reactie van Barbara Clark Assistant General Manager op 30 apr 2024
Thank you for your feedback

8/10 – Goed

Tina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay
1 nacht verbleven in april 2024
Reactie van NJS op 26 apr 2024
We are so glad you enjoyed your stay!Please visit us again soon

6/10 – Redelijk

Marisol

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Barbara Clark Assistant General Manager op 23 apr 2024
Thank you for your feedback

2/10 – Ontzettend slecht

donna

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the area it’s in but I didn’t like the fact that someone was playing music over my head all night Friday and Saturday and running around we didn’t have bath towels until after 8pm Saturday night I never been through this before
2 nachten verbleven in april 2024
Reactie van Barbara Clark Assistant General Manager op 22 apr 2024
We're sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 – Ontzettend slecht

Danelle

1 nacht verbleven in april 2024
Reactie van NJS op 13 mei 2024
Thank you, and we will certainly do better next time.

8/10 – Goed

Brianna

Positief: Staat van de accommodatie en faciliteiten
My room never got cleaned after asking several times . If I needed anything I had to walk all the way to the front to get it.
3 nachten verbleven in april 2024
Reactie van Barbara Clark Assistant General Manager op 15 apr 2024
We apologize for your experience and appreciate your feed back, thank you.

8/10 – Goed

Brandon

2 nachten verbleven in april 2024
Reactie van Barbara Clark Assistant General Manager op 30 apr 2024
Thank you for feedback.

4/10 – Matig

brittney

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I paid for a 3 night stay at Sonesta which I paid for through Expedia, due to life happening I had a family emergency and had to cut the stay a day short. I asked how I could I be compensated for my last night because I’m not staying, they (Sonesta) told me to contact Expedia and they have to contact them. When they tried to contact them Sonesta denied Expedia the refund stating that they would be penalized by corporate. Individuals who I spoke with were Dilan and Barbra which is the property manager.
3 nachten verbleven in april 2024
Reactie van NJS op 10 apr 2024
I am very sorry for the issues you encountered, and will certainly follow up with our corporate office on the policy.Thank you

10/10 – Uitstekend

Bianca

Positief: Voorzieningen
Good
4 nachten verbleven in april 2024
Reactie van NJS op 9 apr 2024
Thank you so much!

8/10 – Goed

Aisha

4 nachten verbleven in april 2024
Reactie van NJS op 26 apr 2024
Thank you for your kind review. Hope to see you again soon

10/10 – Uitstekend

Alexandria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, quiet area and friendly staff. The breakfast was also an added bonus.
1 nacht verbleven in april 2024
Reactie van NJS op 5 apr 2024
We are so glad you enjoyed your stay! Please visit us again soon

8/10 – Goed

Alexandria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Barbara Clark Assistant General Manager op 1 apr 2024
Thank you for your feedback

2/10 – Ontzettend slecht

Colette

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Disgusting- had to leave. Blood stains on the pillow case should say enough.
2 nachten verbleven in maart 2024
Reactie van NJS op 28 mrt 2024
Please accept our sincerest apologies.I am concerned about the problems you experienced at our hotel during your recent visit and thank you for taking the time to bring this matter to our attention. I will pass them on to the highest level.Thank you.

2/10 – Ontzettend slecht

Chandra

Zakenreiziger
It is not up to the standard that other properties are. Stains on the linens. There were holes in the floor under the carpet and outside trash on the walkways and on the stairs. Cracked walls in the bathroom. Rooms smelled of cigarette smoke.
3 nachten verbleven in maart 2024
Reactie van NJS op 28 mrt 2024
I am so sorry we did not meet your expectations. We take feedback such as your seriously, and will correct the issues you brought to our attention.

8/10 – Goed

Jamerri

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although a little outdated, this property was perfect for our vacation. Breakfast hours were a little short however breakfast itself was a great addition!
5 nachten verbleven in maart 2024
Reactie van NJS op 28 mrt 2024
We are so glad you found our hotel "perfect" for your needs. Hope to see you again soon!

4/10 – Matig

Jason

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van NJS op 28 mrt 2024
We wish we could have provided a better experience for you. Hopefully you will give us another chance the next time you are in the area.

6/10 – Redelijk

Ndubuisi

Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van NJS op 28 mrt 2024
We appreciate your business!

2/10 – Ontzettend slecht

young

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sofa bed was awful! dirty as hell, couldn't sleep at all. Hous was not cleaned and paid parking even no parking lots around. i parked at the curbe and being charged for parking. Not recommend to stay here. You will be regretted
2 nachten verbleven in maart 2024
Reactie van NJS op 17 mrt 2024
Our deepest apologies for the issues you encountered during your stay. I will certainly bring them to the attention of my General Manager. Thank you.

2/10 – Ontzettend slecht

Katie

4 nachten verbleven in maart 2024
Reactie van NJS op 5 apr 2024
We wish we knew how we could have made your stay better. Please give us another chance the next time you are in the area. Safe travels!

10/10 – Uitstekend

swan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van NJS op 8 mrt 2024
Thank you very much!

8/10 – Goed

Precious

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van NJS op 3 mrt 2024
Thank you for your nice rating!

10/10 – Uitstekend

Geverifieerde reiziger

I loved it ! I’ll definitely go back tbh Barbara( I hope thats her name lol) was nice at the front desk when checking out and the guy who checked me in was awesome as well
1 nacht verbleven in februari 2024
Reactie van NJS op 26 feb 2024
We really appreciate your kind words regarding our hotel and our awesome, friendly staff! Please visit us again soon!

6/10 – Redelijk

Sherri

Reisde met een groep, Reisde met familie
Positief: Netheid, comfort kamer
It was just ok
Me, my daughter, my friend and my daughters friend stay at this hotel over rhe weekend. It was a nice suite just what i was looking for to accommodate us but in one of the bathrooms the shower nozzle was broken it kept coming off. I informed the front desk clerk the next morning whom then told me maintenance didn't come in until 9 am and i was on my way out so i told her that i wouldn't mind if they come in to do it while i was gone. We return that night around 10 pm and went to take a shower and the nozzle fell off again so that let me know they never came to fix it. Tried reaching out to the front desk by using the phone inside the room no answer then i used my cellphone and still no answer. I also didn't like the fact that you had to bring the dirt towel & rags to the front desk in order to get clean ones. Plus you were instructed to remove your trash to the designated trash bin nearest to your room outside. Also the charge for parking is crazy to me because its not like they had security guards or police watching the parking lot so why charge people to pay for parking per day. It was a van and a uhaul truck out there that hadn't moved at all during my stay at this hotel.
3 nachten verbleven in februari 2024
Reactie van NJS op 3 mrt 2024
Thank you for informing us about your concerns, and we are truly sorry. Please know that I will pass on your comments to the highest level. Thank you again.

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van NJS op 25 feb 2024
Thank you so much!

4/10 – Matig

Hiram

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van NJS op 22 feb 2024
Thank you for your review!Please visit us again soon

4/10 – Matig

Christy

Negatief: Staat van de accommodatie en faciliteiten
Everything was great except for maintenance I called the office once I went into the office the next day told them that the whole left side of kitchen including the microwave and outlets front burner are not working maintenance has not shown up
2 nachten verbleven in februari 2024
Reactie van NJS op 22 feb 2024
We are so sorry for the electrical issues, and hope we were able to resolve the issue. Please let us know if there are any other concerns you may have. Thank you.

10/10 – Uitstekend

Tajuana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very laid back affordable and comfortable
3 nachten verbleven in februari 2024
Reactie van NJS op 20 feb 2024
Thank you for your review! Affordable and comfortable is our goal. Please visit us again soon

4/10 – Matig

Lashunda L, cleveland

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I liked they had breakfast. It was fresh and hot a long with muffins and coffee and juice. There were bugs in the bathroom that may have come in from the vent in the bathroom. There were huge spider webs outside the door. As a person afraid of spiders I was afraid to go into the door. The parking was good. I did have to pay $5 a day which I feel should've been free parking for guests since the vehicle was worked in the hotel lot.
3 nachten verbleven in februari 2024
Reactie van NJS op 19 feb 2024
We appreciate your comments and concerns, and will be sure to notify our housekeeping and maintenance departments. We do hope you will visit again in the future!

10/10 – Uitstekend

MaShelleous

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is home away from home. The experience of being home with a full kitchen, king suite and sofa bed.
2 nachten verbleven in februari 2024
Reactie van NJS op 19 feb 2024
Thanks so much for the great review!Please visit us again soon.

10/10 – Uitstekend

Dina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very quiet. Its clean, no bugs, its only a few minutes from Target and many restaurants. The staff is friendly and welcoming.
1 nacht verbleven in februari 2024
Reactie van NJS op 19 feb 2024
We really appreciate your wonderful review, and hope to see you again soon. Thank you!

10/10 – Uitstekend

Susan, Roswell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van NJS op 17 feb 2024
We really appreciate the great rating!Please visit us again soon.

2/10 – Ontzettend slecht

Necey

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very nasty down didnt fix nothing we complained about smoke detector beeped the whole visit dirty linen was left from last visiter food left in fridge couldn’t get clean linen only nice person was the houseman we will never go back there again and they charge $5 a night for parking and $200 deposit I’ve never in my 54 years ever heard of that I travel a lot and get rooms all the time
4 nachten verbleven in februari 2024
Reactie van NJS op 15 feb 2024
Your comments have been passed on the the highest level. We are truly sorry for any issues that you may have experienced.

8/10 – Goed

Joseph

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good job but have USB outlet in rooms. Also, get new keyboard for computer in lobby.
2 nachten verbleven in februari 2024
Reactie van NJS op 15 feb 2024
Thank you for your comments, and we appreciate your business! I will pass on your suggestions to our GM.

6/10 – Redelijk

Linda, Mount Juliet

Reisde met familie
Positief: Personeel en service
The place was a bit run down and dingy. Our license plate was stolen while we were parked in their lot. This is probably not the fault of the motel, but as we were leaving a day later we noticed another car with a missing license plate and a sign in the back window stating: stolen plates.
3 nachten verbleven in januari 2024
Reactie van NJS op 11 feb 2024
We are so sorry for the issues you encountered, which do not represent our neighborhood or Sonesta at all. We do hope you visit again in the future. Safe travels!

4/10 – Matig

Emmjolee

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was not that nice and room was old and dingy. It was not what it looked like on the pictures. I would not recommend.
2 nachten verbleven in februari 2024
Reactie van NJS op 8 feb 2024
Thank you for your comments, and they will be passed on to upper management. We appreciate your concerns.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2.5 stay
Towels, pillow cases were dirty.
2 nachten verbleven in februari 2024
Reactie van NJS op 8 feb 2024
Housekeeping will immediately be informed of these issues. Our sincere apologies.

8/10 – Goed

Junita

Positief: Netheid, personeel en service en comfort kamer
Over all good stay
My stay was good . The staff was excellent . My only complaint is that my kitchen was not fully stocked . I was missing utensils , & bowls . I feel like they should put more items in the kitchen to make it easier for the guests. Overall my stay was comfortable, my room was clean for the most part except someone’s child scribbled on the walls and that was not cleaned . The bed could’ve had a warmer blanket. It over all was a good stay. The complimentary breakfast was very good .
3 nachten verbleven in februari 2024
Reactie van NJS op 8 feb 2024
We appreciate your comments, and are glad you enjoyed your stay! We will definitely inform housekeeping of the missing items. Please visit us again soon!

2/10 – Ontzettend slecht

Nileshkumar

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I arrived at the property late night, I was told that rooms are not available although I had paid for my stay through Orbitz. Themy made me stay at another property for one night, then check me out next day and shuttle back to their property where I had to wait until 4:00 pm to get my room.
5 nachten verbleven in januari 2024
Reactie van NJS op 3 feb 2024
We are sorry for the issue you encountered. Due to unforeseen circumstances, we became overbooked that night in question, and one of our sister properties helped us in accommodating a few of our guests. This was an unfortunate occurrence, and we apologize for this unfortunate situation. We appreciate your feedbeek.

10/10 – Uitstekend

Cuong

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place for couple or family
Very nice and roomy place w/2 master BR and 2 separate baths. Lots of desk space to work and full kitchen amenities. Good TV and internet speeds. Would come back.
3 nachten verbleven in januari 2024
Reactie van NJS op 3 feb 2024
Thank you so much for the great review!Many of our guests are always so happy with the spaciousness of our suites. Please visit us again soon!

4/10 – Matig

Omolara

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
My son and I fell sick. The air quality was bad in the room. There were signs of mold in the room.
2 nachten verbleven in januari 2024
Reactie van NJS op 29 jan 2024
We will definitely have our maintenance team check the room. We have very stringent measures in regards to changing and checking all of our air filters. We do apologize.