Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 411 van 1002 beoordelingen" "
10 - Uitstekend
411
Gastenscore: 8 - Goed. 247 van 1002 beoordelingen" "
8 - Goed
247
Gastenscore: 6 - Redelijk. 131 van 1002 beoordelingen" "
6 - Redelijk
131
Gastenscore: 4 - Matig. 76 van 1002 beoordelingen" "
4 - Matig
76
Gastenscore: 2 - Ontzettend slecht. 137 van 1002 beoordelingen" "
2 - Ontzettend slecht
137
7,8/10
Netheid
7,8/10
Personeel en service
7,0/10
Voorzieningen
7,6/10
Staat van de accommodatie en faciliteiten
7,8/10
Milieuvriendelijkheid
Beoordelingen
6/10 – Redelijk
Endia
28 mei 2024
Positief: Personeel en service
Endia
1 nacht verbleven in mei 2024
2/10 – Ontzettend slecht
Ranford, Davie
27 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible stay
Ranford
2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 28 mei 2024
Dear Guest,It is disheartening to read your opinion about your stay. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 – Uitstekend
Tyrae
Reisde met partner
27 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Customer service was great
Tyrae
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 28 mei 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 – Uitstekend
Albert
26 mei 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Albert
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 28 mei 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 – Uitstekend
Martin, Braintree
Reisde met familie
26 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a convenient and affordable place to stay. I enjoyed my time spent at the property.
Martin
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 27 mei 2024
Dear Guest,We can't thank you enough for rating our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
10/10 – Uitstekend
Juan
26 mei 2024
Positief: Staat van de accommodatie en faciliteiten
Always convenient
Juan
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 27 mei 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.
4/10 – Matig
Ayodele
Reisde met familie
23 mei 2024
Negatief: Netheid, personeel en service
Medicine that was available for purchase was empty for my entire stay. Breakfast area was not maintained after each use. And its ridiculous to not be able to take breakfast food back to your room. However outside food was able to be delivered directly to the room. Make it make sense???? Of the 2 rooms we booked, one room (superior king suite) had a bad mildew smell to it and the linens were dirty. (However new room accommodations were made) The wifi never worked for the 4 days that we were there. The pool was dirty and guests had to clean it before use. Not exactly what one would expect while vacationing.
Ayodele
4 nachten verbleven in mei 2024
Reactie van Sophia CSR op 24 mei 2024
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.
4/10 – Matig
LaKyiah
Reisde met een groep, Reisde met partner
21 mei 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room that I was in with my boyfriend had hair everywhere in the bathroom and sheets and pillows and blanket to the point where I was happy that I brought my own pillows. There were stains in the sheets as well as the blanket and towels. It looked like nobody really cleaned the room enough to be considered clean. I had to buy new towels because there were stains and hair in them as well as on the shower walls and on the toilet seat. The breakfast was subpar could've had more options. I know there's a no smoking policy, but someone on the 2nd floor had to be smelling or smoking weed and it gave me a headache. I never write a negative review before, so this is my first time and it was really bad. The only plus side was the bed was soft.
LaKyiah
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 24 mei 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will take immediate action to address these issues. Your feedback is invaluable to us, and we are grateful that you liked the bed. We will continue to work hard to improve and provide a more enjoyable experience for our guests.
4/10 – Matig
Ayan
21 mei 2024
Negatief: Staat van de accommodatie en faciliteiten
Not good
Ayan
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 24 mei 2024
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 – Uitstekend
SHELDON
19 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
SHELDON
7 nachten verbleven in mei 2024
Reactie van Sophia CSR op 24 mei 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
4/10 – Matig
Samyia
Reisde met een groep
18 mei 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No elevator have to walk up the stairs and it’s really inconvenient
Samyia
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 24 mei 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ontzettend slecht
Rakesh
Reisde met familie
18 mei 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is dirty and unpleasant to stay single minute. Weed smeel all over the place.
Rakesh
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 24 mei 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
8/10 – Goed
Hongtai
9 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hongtai
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 13 mei 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 – Uitstekend
Devol
8 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet lots of privacy and everyone minds their business!
Devol
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 13 mei 2024
Dear Guest,It's wonderful to hear that you enjoyed a quiet and private stay. Providing a peaceful environment for our guests is important to us, and we're glad that you felt comfortable during your time with us. Thank you for your positive feedback, and we hope to welcome you back for another peaceful stay in the future!
8/10 – Goed
Kyla
7 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was a great stay to get away and relax. Would book here again.
Kyla
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 13 mei 2024
Dear Guest,We're delighted to hear that you had a great stay and were able to relax and unwind! Providing a peaceful and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. Thank you for your positive feedback, and we look forward to welcoming you back for another wonderful stay in the future!
6/10 – Redelijk
david
Reisde met familie
6 mei 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
no coffee maker, even though the coffee packets were there? and no microwave to use instead!
david
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 7 mei 2024
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. However, we would suggest reaching out to the front desk for any help regarding your ongoing stay. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 – Uitstekend
Sung
5 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sung
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 7 mei 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
2/10 – Ontzettend slecht
Yesenia
Zakenreiziger
4 mei 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty and in bad condition
Yesenia
7 nachten verbleven in april 2024
Reactie van Sophia CSR op 7 mei 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ontzettend slecht
HYUNGJIN, RIDGEWOOD
Zakenreiziger
1 mei 2024
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The door is unlocked, the bathroom light cap is off, and there are bugs on the floor.
HYUNGJIN
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 2 mei 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
10/10 – Uitstekend
Ivan
Reisde met partner
30 apr 2024
Positief: Voorzieningen
Very relaxing
Ivan
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 1 mei 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 – Uitstekend
Olivier
29 apr 2024
Olivier
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 24 mei 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 – Ontzettend slecht
bi
Reisde met familie
27 apr 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room had no service to call front desk.. room had roach
bi
1 nacht verbleven in april 2024
Reactie van Management op 27 apr 2024
Good afternoon, thank you for your feedback. Unfortunately room service is not a service offered at this property.
4/10 – Matig
Geneva Adline
21 apr 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Price was excellent. Late arrivals and only one clerk. He was not fast. He was kind, respectful and honest. Place was with old dirty furniture, nasty carpets, sheets were clean, king bed was good, bathroom was clean. Breakfast is only continental.
Geneva Adline
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback on the check-in process and the service provided by our staff members. We're glad to hear that you found our pricing excellent and that you appreciated the cleanliness of the bathroom and the comfort of the king bed. We'll take note of your comments regarding the condition of the furniture and carpets for future improvements. We hope to welcome you back again soon.
2/10 – Ontzettend slecht
Stephanie, Raleigh
19 apr 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very unprofessional
Stephanie
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 apr 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ontzettend slecht
Hongtai
Reisde met partner
16 apr 2024
Negatief: Netheid, personeel en service
I'm at the front desk and no one is serving me
Hongtai
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 18 apr 2024
Dear Guest,Your business is very important to us and we value your feedback. Please let us know about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 – Matig
Darwin
14 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Darwin
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ontzettend slecht
Akeem
12 apr 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overpriced and needs to be renovated. Stains in floor and furniture. Dirty towels. Torn towels. After 5pm cleaning staff still floats the halls. Furniture in business center has rips and tears
Akeem
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Our main goal is to make our guests smile and happy, and for this, we strive each day. We hope to serve you in the future.
2/10 – Ontzettend slecht
Thea
12 apr 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Thea
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 – Goed
Breanna
Zakenreiziger, Reisde met familie
8 apr 2024
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Our room was nice and the sheets were clean. However the room stunk of weed, and the shower didn't have proper ventilation so mildew was growing. Other than the extremely thin walls it was good for a one nights stay.
Breanna
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 10 apr 2024
Dear Guest,Thank you for sharing your feedback with us. While we're glad to hear that you found the room and bedding satisfactory, we apologize for the inconvenience caused Your comfort and satisfaction are important to us, and we take your concerns seriously. We will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience.
10/10 – Uitstekend
MOHAMMED
5 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
MOHAMMED
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 8 apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
2/10 – Ontzettend slecht
Jose
25 mrt 2024
Jose
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 – Uitstekend
Christian
Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay. We were in town for AAU Basketball. Couldn’t beat the price and cleanliness
Christian
Reactie van Sophia CSR op 19 mrt 2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
8/10 – Goed
Minh Thu
Reisde met familie
16 mrt 2024
Positief: Personeel en service, voorzieningen
The staff checking me in was very professional with proper attire and no attitude. Room smells nice when you walk in, but it does need more lights since some of the lights are not working properly so the room doesn’t have good lightning. Bathroom is clean with hot water and good water pressure. The sink water pressure on the other hand is terrible to the point I was so frustrated that I just use the bathtub to brush my teeth and wash my face. Floor is a bit dirty but it’s way better than their other location in Duluth so bring a pair of slippers to walk around. Hair dryer is so weak that it took a long time to dry my hair. Bed is comfortable with thick blanket and soft pillows. TV is a little small, but works fine. It is located at a good location only 5 minutes from the Hong Kong Supermarket. The place is relatively quiet other than people keep slamming their door. I would definitely recommend this place and location. DO NOT STAY AT THEIR OTHER LOCATION IN DULUTH.
Minh Thu
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 19 mrt 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.
10/10 – Uitstekend
Hoyt
Zakenreiziger
11 mrt 2024
Clean beds 🤓
Hoyt
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 12 mrt 2024
Dear Guest,We appreciate your comments regarding your recent stay! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
8/10 – Goed
Keta
Reisde met familie
4 mrt 2024
Positief: Netheid
Property can use an upgrade, some fresh paint will do.
Keta
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 5 mrt 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
2/10 – Ontzettend slecht
Alisher
2 mrt 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Alisher
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 5 mrt 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 – Uitstekend
Sara
26 feb 2024
Somewhat noisy
Enjoyed my stay except for the crying toddlers stomping above my head most of the night and into the early morning. One child was screaming at top of their lungs. Hopefully next trip I'll ask for a higher level floor without all the commotion. Also you can easily hear what the next door occupants are doing lol
Sara
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 27 feb 2024
Dear Guest,Thank you for sharing your feedback with us. Your comfort is important to us, and we understand the importance of a peaceful night's sleep. We will do our best to accommodate your preferences for a quieter room location on your next visit. We appreciate your understanding and hope to welcome you back for a more restful stay in the future.
4/10 – Matig
Traniecieya
Reisde met familie
25 feb 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Traniecieya
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 27 feb 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
6/10 – Redelijk
Paula
25 feb 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Paula
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 26 feb 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 – Uitstekend
IJEOMA, Bronx
25 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
IJEOMA
4 nachten verbleven in februari 2024
Reactie van Sophia CSR op 27 feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 – Uitstekend
Antonio
24 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Antonio
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 26 feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 – Uitstekend
Manuel
24 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay and very convenient
Manuel
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 26 feb 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a good place to stay and convenient for your needs. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we were able to meet your expectations. We appreciate your business and look forward to welcoming you back again in the future!
8/10 – Goed
David
23 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bueno
David
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 26 feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2/10 – Ontzettend slecht
Gustavo
Zakenreiziger
22 feb 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Staff no good sorry
Gustavo
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 23 feb 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 – Matig
Tayyeb
21 feb 2024
Tayyeb
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 23 feb 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
8/10 – Goed
Xandria
19 feb 2024
Xandria
4 nachten verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 – Uitstekend
Marco
19 feb 2024
Marco
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2/10 – Ontzettend slecht
Geverifieerde reiziger
18 feb 2024
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad condition of hotel
Very dirty condition, no cleanup a room, noisy&polluted hearer, smelling marijuana in a room and hallway, poor breakfast,
Geverifieerde reiziger
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 19 feb 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
6/10 – Redelijk
Kimberly
Reisde met partner
16 feb 2024
Positief: Personeel en service
Negatief: Voorzieningen
The area didn’t seem safe and I was worried my car would be broken into. didn’t bother with breakfast as not great selection
Kimberly
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 16 feb 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.
10/10 – Uitstekend
Reveca
14 feb 2024
Reveca
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.