Een kluis op de kamer, een bureau, een laptopwerkplek

Beoordelingen van Wingate by Wyndham Duluth/Atlanta

2.5 out of 5
Wingate by Wyndham Duluth/Atlanta
3450 Venture Pkwy, I-85 at Exit 104-Pleasant Hill, Duluth, GA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 301 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 243 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 163 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 127 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 167 van 1001 beoordelingen" "

7,0/10

Netheid

7,4/10

Personeel en service

6,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Pha

Reisde met een groep, Reisde met familie
In the midnight when I slept I hard the noise from elevators. One off the elevator make a noise
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Melvina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is well maintained and maintenance. Rooms are absolutely beautifully spacious with added touch of home like. I love it!!!
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 21 mei 2024
Dear Melvina,Thank you for your wonderful feedback! We're thrilled you enjoyed our well-maintained property and spacious rooms with a home-like touch. Your satisfaction is our top priority, and we're delighted you had such a positive experience. We look forward to welcoming you back soon. Sincerely, Hotel Manager

4/10 – Matig

Meng

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
There were only two sets of towels for three people. One of the power strips at the head of the bed was broken. There was no hair dryer.
1 nacht verbleven in mei 2024

8/10 – Goed

Dana

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Hotel Manager op 17 mei 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Veronica, East Orange

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My room was dirty and there were bugs in the room. Worst experience ever
4 nachten verbleven in mei 2024
Reactie van Hotel Manager op 15 mei 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the cleanliness issues you encountered during your stay. We take your feedback seriously and will immediately address these concerns to ensure they do not happen again. We truly value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Devin, Lawrenceville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 16 mei 2024
Dear Devin,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 – Uitstekend

Michael

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Fast and easy check in
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 10 mei 2024
Dear Michael,Thank you for the fantastic feedback! We're thrilled to hear that your check-in process was smooth and efficient. Providing a fast and easy check-in experience is a top priority for us, and we're delighted that we hit the mark for you. We look forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 – Matig

Grethel

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 3 mei 2024
Dear Grethel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

James

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This may have been the worst hotel experience I have ever had. When I first arrived in the room there was a strong smell of bleach as the cleaning staff had left bleach in the shower without draining it. The toilet seat had significant pieces missing and there were many missing light bulbs throughout the room as well. There were two days the trash wasn’t collected and the room was very dirty including dirty towels being moved from the floor to the counter in the bathroom and left there. The hotel staff was not friendly and at check out the individual spent five minutes telling me how terrible their software was. However, the worst part of the stay was that there was an incredibly bright light outside my window that couldn’t be blocked by the blinds. This, coupled with the regular groups of people partying with alcohol and drugs, behind the hotel, which was also right below my window, made it impossible to sleep during my stay. This hotel should be closed due to the horrible quality, condition, and experience offered to guests. If you are considering a stay in this area, the price isn’t worth it as this hotel is terrible.
4 nachten verbleven in april 2024
Reactie van Hotel Manager op 6 mei 2024
Dear James,We are truly sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the standard of service and comfort we aim to provide for our guests, and we apologize for falling short in so many areas. We take cleanliness and maintenance seriously, and we're addressing the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for any inconvenience caused by the bright light outside your window and the disturbances from other guests. Your feedback is invaluable, and we'll consider it as we strive to provide a better experience for all our guests in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 – Goed

sun

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 16 mei 2024
Dear sun,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 – Matig

Shelly-ann

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has guests who are extremely noisy, smoking Marijuana inside the room and playing very loud music at 2 am. I will not stay here again.
4 nachten verbleven in april 2024
Reactie van Hotel Manager op 24 apr 2024
Dear Shelly-ann,We are truly sorry to hear about the disturbance caused by other guests during your stay. Maintaining a peaceful and comfortable environment for all our guests is a top priority, and we apologize for any inconvenience or discomfort you experienced due to noise and other disturbances. Your feedback is important to us, and we'll address these issues with our team to ensure that appropriate measures are taken to prevent such incidents in the future. We understand your decision not to stay with us again, but if you ever reconsider, please don't hesitate to reach out to us directly, and we'll do our best to ensure a more pleasant experience for you. We apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 – Matig

IL HWAN

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 20 apr 2024
Dear IL HWAN,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 – Uitstekend

Jingyu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 apr 2024
Dear Jingyu,Thank you for your great feedback! We're delighted to hear that you enjoyed your experience. We strive to provide exceptional service and products, and it's always rewarding to receive positive feedback like yours. We appreciate your support and look forward to serving you again soon!Sincerely,Hotel Manager

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Kevin,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

6/10 – Redelijk

harold

2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 8 apr 2024
Dear harold,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Daphne

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are old. The elevator smelled like throwup in the morning. During the day, it smell like weed. The phone does not work in the room. Not even to call the reception. The bathroom doors in the room do not lock. The staffs were not friendly. My reservation checkin stated 2 pm. I got there at 2 and they stated I would have to pay $35 to checkin at 2 or wait until 3. I felt that was unfair especially my reservation says 2 pm. Eventually, I waited for 3 pm. Room service never came even though I was there 2 nights. When I asked the room service person for towels when I saw them in another room, they said go to the front desk. The breakfast is basically bagel and cream cheese and small muffins. There was cereal but no milk. Will never come back. So disappointing on my first time in wingate. I will stick to Marriott or Hilton.
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Daphne,We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is deeply concerning, and we apologize for the numerous issues you encountered, including the condition of the rooms, elevator odor, phone functionality, bathroom door locks, staff demeanor, check-in experience, housekeeping service, and breakfast offerings. This is not reflective of the standards we strive to uphold, and we understand your frustration and disappointment. Please know that we take your comments seriously, and we will address each of these issues promptly with our management team to ensure improvements are made. We apologize for failing to meet your expectations and for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Tia

Positief: Netheid, personeel en service en voorzieningen
Great property
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 6 apr 2024
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 4 apr 2024
Dear Monica,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us againSincerely, Hotel Manager

2/10 – Ontzettend slecht

Halie

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 23 apr 2024
Dear Halie,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 – Goed

Ki

Positief: Netheid
근처에 한국 식당이 있어서 좋았어요.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 1 apr 2024
Dear Ki,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Yong

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 28 mrt 2024
Dear Yong,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

EROE

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
HA SIDO LA PEOR EXPERIENCIA EN VIAJES, NUESTRA ESTANCIA EN ESTE HOTEL
5 nachten verbleven in maart 2024
Reactie van Hotel Manager op 26 mrt 2024
Dear EROE,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Cambria

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mold all over the ceilings
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 26 mrt 2024
Dear Cambria,We're truly sorry to hear about the issue you encountered with mold on the ceilings during your stay. This does not meet our standards of cleanliness and comfort, and we apologize for any inconvenience or discomfort it may have caused you. Please rest assured that we take matters like this very seriously, and we will address them immediately to ensure it doesn't happen again in the future.Sincerely, Hotel Manager

4/10 – Matig

Joseph

2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 15 apr 2024
Dear Joseph,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

10/10 – Uitstekend

Dongsook

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quite and clean
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 22 mrt 2024
Dear Dongsook,Thank you for your wonderful feedback. We're delighted to hear that you found our hotel quiet and clean during your stay! Providing a peaceful and comfortable environment for our guests is one of our top priorities. Your satisfaction is important to us, and we're glad that we could meet your expectations. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 – Redelijk

Tomas

3 nachten verbleven in maart 2024
Reactie van Hotel Manager op 22 mrt 2024
Dear Tomas,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 – Redelijk

Tameka

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
The front desk at night was very racist . Wasn’t professional at all. No one was at the front desk when we Check out
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 19 mrt 2024
Dear Tameka,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 – Goed

Devin, Lawrenceville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 19 mrt 2024
Dear Devin,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 – Uitstekend

Devin, Lawrenceville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 15 mrt 2024
Dear Devin,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Manuel

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The rooms were very neglected, there was a bad smell in the hallways, everything was very dirty, the hotel in general was in poor condition, nothing like the photos.
3 nachten verbleven in maart 2024
Reactie van Hotel Manager op 12 mrt 2024
Dear Manuel,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Kaila

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staying at this hotel was a complete inconvenience and disgusting mess. We arrived, checked in, but the elevators smelt of raid like they had smudged it on the walls. You could tell that they tried to do some renovation, but the hotel was still nasty on the inside. When we got to our room, we were there for an hour before we started to see roaches at the door. We immediately checked out and requested a full refund, but was told we would get one, but then turned around and denied the request because we booked through a third-party company. The third-party company reached out and tried to get us a refund, but the manager Al denied such. This was a big inconvenience to get up in the middle of the night, and have to find somewhere else to stay because of a hotel being infested with roaches! I plan to go to corporate of Wingate by Wyndham, because these people were very rude to us, and kept lying to us about the refund process. I will never stay in a room that is infested with roaches. And neither should you all.
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 14 mrt 2024
Dear Kaila,We are sincerely sorry to hear about your terrible experience at our hotel. Your feedback is deeply concerning, and it's clear we failed to meet both your expectations and our standards. Please know that we take such matters extremely seriously, and we're investigating this issue thoroughly to prevent it from happening again. Your comfort and satisfaction are our top priorities, and we deeply regret that we let you down. Sincerely, Hotel Manager

10/10 – Uitstekend

tum

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 13 mrt 2024
Dear Guest, Thank you for the 5-Star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you make being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Baekjoong

2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 30 mrt 2024
Dear Baekjoong,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 – Uitstekend

Devin, Lawrenceville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very quiet and clean but nothing spectacular
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 12 mrt 2024
Dear Devin,Thank you for your kind feedback. We're glad to hear that you found our hotel quiet and clean. While we aim to provide a comfortable and pleasant experience for all our guests, we understand that there's always room for improvement. Your feedback is valuable, and we'll use it to continue enhancing our services. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Goed

RAFAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 7 mrt 2024
Dear RAFAEL,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 – Goed

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price made the difference!
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 5 mrt 2024
Dear Eric,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

6/10 – Redelijk

Antonio

Negatief: Voorzieningen
Bathroom old and not much for breakfast, coffee bad and muffins stale.
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 4 mrt 2024
Dear Antonio,We're sorry to hear about your less-than-satisfactory experience. Your feedback is important, and we apologize for the issues with the bathroom and breakfast. We'll address these concerns with our team to improve the quality of our offerings. Please consider giving us another chance in the future, and we'll strive to provide you with a better experience. We appreciate your input and value your perspective.Sincerely, Hotel Manager

8/10 – Goed

Angela

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 25 mrt 2024
Dear Angela,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay.Sincerely, Hotel Manager

10/10 – Uitstekend

Brittney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service & room
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 27 feb 2024
Dear Brittney,Thank you for your glowing feedback. We're thrilled to hear that you experienced great service and enjoyed your room! Providing excellent service and comfortable accommodations is our priority. We look forward to welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Cristina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was nice
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 26 feb 2024
Dear Cristina,Thank you so much for your kind words. We are so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 – Matig

Teara

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
Older than the pictures and staff was terrible. Check in time on my email said 2, but when I got there he said it’s a 3 so we had to wait.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 26 feb 2024
Dear Teara,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the discrepancy in the check-in time and the less-than-satisfactory interaction with our staff. Your feedback is important, and we'll address these issues to ensure a more seamless experience for future guests. We appreciate your understanding and hope you'll consider giving us another chance to provide a better stay in the future.Sincerely, Hotel Manager

4/10 – Matig

nigel

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 26 feb 2024
Dear nigel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Dez

Reisde met een groep, Zakenreiziger
The hotel was noisy. I heard screaming and loud music from the other rooms that were on the same floor as me. There were also some sketchy people just loitering on the floor and it made me really uneasy and uncomfortable.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 24 feb 2024
Dear Dez,We apologize for the disturbance and discomfort you experienced during your stay. Your feedback is crucial, and we take it seriously. We will address the noise issues and look into the presence of any disruptive individuals to ensure a safer and more serene environment for our guests.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Julio

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Horrible hotel nothing is as described property is old and very dirty lobby smell like marijuana strong the rooms looks unsafe locks didnt work good bathroom was very dirty hot tub is false
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 22 feb 2024
Dear Julio,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

10/10 – Uitstekend

Devin, Lawrenceville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very quiet.The room I booked was also clean. The location is great for nearby stores and restaurants.
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 22 feb 2024
Dear Devin,Thank you for your great feedback. We're thrilled to hear that you enjoyed a quiet and clean stay at our hotel. It's great that our location was convenient for nearby stores and restaurants. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 – Redelijk

Anophia

Reisde met partner
Negatief: Voorzieningen
Hotel isn’t the cleanest
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 20 feb 2024
Dear Anophia,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Brandon

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smelled bad did even feel comfortable staying so I checked out same day I don’t recommend
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 20 feb 2024
Dear Brandon,We're truly sorry to hear about your unpleasant experience during your stay. Your comfort is our top priority, and we apologize for any inconvenience caused by the unpleasant smell. We appreciate your feedback, and we will investigate the matter to address and rectify the issue promptly. We understand your decision to check out, and we sincerely apologize for falling short of your expectations. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Deokhyun, Ridgefield

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 26 feb 2024
Dear Deokhyun,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 – Uitstekend

Leslie, Woodstock

1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 21 mrt 2024
Dear Leslie,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Uitstekend

Luisa

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 20 feb 2024
Dear Luisa,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager