Een binnenzwembad, ligstoelen bij het zwembad
Beschikbaarheid controleren

Beoordelingen van Holiday Inn Auburn-Finger Lakes Region, an IHG Hotel

3 out of 5
Holiday Inn Auburn-Finger Lakes Region, an IHG Hotel
75 North St, Auburn, NY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 227 van 520 beoordelingen" "
Gastenscore: 8 - Goed. 151 van 520 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 520 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 520 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 520 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Marlee

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The first night we went to tell the front desk that the carpet was soaked all in front of the window. Guy came to say that the AC was leaking. The solution was to turn off the AC. It was so hot in the room the next day and night. The bathroom shower and corners of room have black mold. I assume it is the leak issue because after the AC was shut off it was quite moist in the room. I spoke to the desk again. No fixes no apologies etc. Also a very loud hotel since the people partying in the pool area late at night echoes into the rooms.
2 nachten verbleven in mei 2024

8/10 – Goed

Joseph

Reisde met familie
Hotel was fine. Pool towels were too small.
1 nacht verbleven in april 2024

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's been many years since we've stayed at an HI. We were very pleased with the facility and staff and will consider HI's in the future. The breakfast was a special treat with wonderful staff and food.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Fred

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel and reasonable
1 nacht verbleven in april 2024

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was quiet so we got a good nights sleep!
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Alexis

1 nacht verbleven in april 2024

6/10 – Redelijk

Scott, Irvington

I left my computer power cord in my room and called the front desk the night I checked in. The cord, which is hard to miss, could notbe located.
1 nacht verbleven in april 2024

4/10 – Matig

John

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

John

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
I stayed here in March this year 2 nights. Had a good experience. Stayed 4/6 the price had nearly double, I think for the solar eclipse. In the room we found hair/ pubic hair near the drain in the shower. The hand soap near the sink was empty. We had to reach into the shower for soap. I took pictures if anyone would like to see. I feel we should be compensated in some manner.
2 nachten verbleven in maart 2024

8/10 – Goed

Jolina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient the location
5 nachten verbleven in maart 2024
Reactie van Joe m op 4 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn AUBURN-FINGER LAKES REGION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 – Uitstekend

Katie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay here. The room was very nice and quiet. The fitness center and pool is as nice as the photos. The breakfast was delicious. Keep in mind it’s not free. And the pool was not heated.
1 nacht verbleven in maart 2024

8/10 – Goed

Megan

2 nachten verbleven in maart 2024

8/10 – Goed

Ben, Lyons

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and updated. Staff were all very friendly and helpful. Room was nice. Pool was closed temporarily; bummer!
1 nacht verbleven in maart 2024

6/10 – Redelijk

April

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
pool was broke and i was never told during my check in threw email or anything and got zero price break
1 nacht verbleven in maart 2024

8/10 – Goed

Gail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Julie

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Pool was unexpectedly not available all weekend. Room was dated, clean.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Heather

Zakenreiziger
Positief: Voorzieningen
Loved the dove hygiene products in the bathroom! Room was nice and clean and good size. Bed was a little too hard for my liking. And didn’t really like that you had to pay for breakfast. But the pool area was very nice and clean. I would stay there again.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Janice

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The price was right and the location was perfect!
2 nachten verbleven in februari 2024

8/10 – Goed

Lizbeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Needs to brighten up outside.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely staff
The service was great! I strongly recommend prepaying for breakfast. Sunday’s breakfast was a la carte but i was able to use my meal ticket to order any meal from the menu. It snowed 6 in while I was there and a gentleman who was clearing the parking lot helped me clear the snow off the roof of my van. Everyone was kind and helpful, and the room was quiet and comfortable. I will definitely be back the next time I need to stay in Auburn.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

amy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
1 nacht verbleven in oktober 2023

8/10 – Goed

Donna M

Reisde met partner
1 nacht verbleven in december 2023

10/10 – Uitstekend

molly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

6/10 – Redelijk

Virginia

1 nacht verbleven in december 2023

10/10 – Uitstekend

Tim

1 nacht verbleven in december 2023

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

4/10 – Matig

whitehorse sales

Zakenreiziger
Negatief: Personeel en service
Not so great of a hotel
Desk clerk was non attentive like she really didn’t want to be there. First first try, my keypad was in op took it back to the front desk made another one. No apology just handed it to me checking out to get a receipt they could not print a receipt because it was a third-party booking, never heard of anything so ridiculous. TV remote was in op. You get what you pay for my next stay in this town will probably be at the Hilton across the street.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Moe

2 nachten verbleven in december 2023

10/10 – Uitstekend

Gary, Sayre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You definitely have to plan ahead. This hotel fills up on Saturday.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful ,Great comfy bed . The pool area was very noisy till 9:45. Kids just having fun but noisy in the room. Sound seemed to echo in the large pool area. Yes i would go back
1 nacht verbleven in december 2023

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff clean and comfortable Carrie was so nice
3 nachten verbleven in november 2023

10/10 – Uitstekend

Luanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself was excellent. The staff was all excellent it was clean the beds were comfortable the pool was lovely. The area itself is a really depressed prison town. We didn’t spend any time outside so that was fine. I didn’t feel unsafe it’s just not a very scenic area. We were in town for the Skaneateles Dickens festival. Breakfast was delicious and worth getting for the extra $11 a person. I feel like the hotel was a good value for the money.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kahle

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extraordinary! Everyone was extremely friendly and accommodating to our large group! Would highly recommend.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean, updated room close to Thruway.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Janet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel! Pool areas is beautiful. Rooms top notch ! Highly recommend
1 nacht verbleven in november 2023

6/10 – Redelijk

Sanjeeb

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Hits and Misses
Sheets creased—I was told by General Manager Joe that they don’t iron their sheets. Bed mattress in Suite 511 was too saggy. The TV lacked half the premium channels they claimed to have. Room is not properly soundproofed from a major road throughAuburn NY. Air conditioner/heater element is somewhat loud. Staff are friendly. Room was spacious.
1 nacht verbleven in november 2023
Reactie van Joe m op 12 nov 2023
Mr. Sanjeeb,Thank you for taking the time and interest in giving your review of our hotel. I apologize for any inconvenience you incurred. I have noted your concerns and sharing with our staff.We hope you will give us another try in the future. Joe M

8/10 – Goed

john

1 nacht verbleven in november 2023

10/10 – Uitstekend

fredric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything excellent! 👍
4 nachten verbleven in oktober 2023
Reactie van Meliss op 27 okt 2023
We are so glad you enjoyed your stay with us. We hope you will visit again soon.

10/10 – Uitstekend

scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didnt like that breakfast wasnt free..our stay was nice but double a normal rate,figure free breakfast would make up for how expensive it was bit just added 50 more to bill
1 nacht verbleven in oktober 2023
Reactie van Melissa op 22 okt 2023
I’m so glad you enjoyed your stay with us. I am sorry our breakfast is not free. Holiday Inns do not offer free breakfast. Holiday Inn express has a free breakfast. I do hope it was delicious though. I hope you will visit us again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay!
This was the nicest Holiday Inn I’ve ever been in. Nice pool area, rooms were very nice, comfortable beds, pillows, and blankets. Friendly and helpful at the front desk.
1 nacht verbleven in oktober 2023
Reactie van Melissa op 22 okt 2023
What a wonderful review. I am so glad that you loved our hotel and all we have to offer. We work really hard to always go above and beyond for all our guests. I hope you visit us again soon.

10/10 – Uitstekend

Michael

2 nachten verbleven in oktober 2023

8/10 – Goed

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Elliott

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very nice hotel and facility
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Timothy

Reisde met partner
Positief: Personeel en service, voorzieningen
Staff was excellent and helpful. The hotel and facilities are older and need updating.
1 nacht verbleven in oktober 2023

4/10 – Matig

Juan Antonio

Positief: Netheid
Negatief: Personeel en service
No chairs in the room. I asked in reception in the morning to bring a chair to the room. They said mo problem but they did not do it. Dirty bath tub with a lot of hairs.
1 nacht verbleven in oktober 2023
Reactie van Melissa op 12 okt 2023
I am so sorry you didn’t have a chair in your room and that no one brought one up to you. Unfortunately we don’t have extra furniture for the rooms. We would of had to take one out of another room to put into yours. There may have not been an available room to take it out of. We will be getting updated furniture in our rooms soon. I am also very sorry there was hair in your tub as well. I will speak to the housekeeping team about this. We do hope you will give us another chance to exceed your expectations.

8/10 – Goed

Larry

1 nacht verbleven in oktober 2023

8/10 – Goed

Glenna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Couldn’t sit on the edge of the bed Not more than one bed in handicapped rooms
1 nacht verbleven in oktober 2023
Reactie van Melissa op 12 okt 2023
Most of our handicap accessible rooms are king rooms. We only have 2 accessible rooms that have two queen beds in them. They may have not been available when you stayed with us. We do hope you will visit us again.

8/10 – Goed

charlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023