Exterieur

Beoordelingen van Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

2.5 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 547 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 275 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 85 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 1002 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, nice staff and you get a discount at restaurant next door, food is really good! Free breakfast included at hotel!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bath tub safety (for showers) should be reviewed.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A reservation which was made at the Comfort Inn up the srteet (I had been there several days a friend was sick and I made reservations daily checking in and out after each night not sure on time with friend) was confirmed by desk...that night they made an error after confirming so went to Holiday Inn not having a room and doing off Expedia (who booked me into 2 separate rooms) Carmen R and Luis were amazing...Carmen R took care of everything she was the greatest..
1 nacht verbleven in mei 2024

8/10 – Goed

Loryjane Vanezza

Positief: Personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Filipe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great 👍
1 nacht verbleven in mei 2024

4/10 – Matig

Elizabeth, Hawthorn Woods

Reisde met familie
Negatief: Personeel en service
Arrived to a sold-out hotel however was given a king room but reserved 2 dbl. We had 3 adults. Desk agent didn't seem to care. Luckily another patron swapped rooms with us. The room itself was worn and the mattresses were old and "springy". The room was quiet considering the hotel was full. And the towels were clean. Staff at Breakfast were nice. The location does not have much to offer but there are not many other options.
1 nacht verbleven in mei 2024
Reactie van Patricia, GM Holiday Inn Express op 7 mei 2024
Thank you for taking the time to comment and leave us a rating. I am sorry your experience was not a pleasant one and will share your comments with my team supervisors to address the quality issues. I did look into your reservation, and it was booked as a CSTN type of room, meaning that the type of room is not specified nor guaranteed and will be assigned by the hotel. I apologize if this was not clearly stated on the Expedia website when you booked your reservation, please know that we are limited to the rooms we have left in inventory when we are almost a full capacity. I hope you allow us another opportunity to better serve you in the future. Safe travels.

8/10 – Goed

Olga, Campbell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No Water. Had to buy bottles from “pantry” Upgrade to better a tea brand. Overall, good stay!
1 nacht verbleven in mei 2024
Reactie van Patricia, GM Holiday Inn Express op 10 mei 2024
Thank you for taking the time comment and rate your stay, comments like yours help us improve our service for all our guests. Please be assured that I will share your thoughts with the team. See you on your next visit, safe trravels.

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was great, updated and clean. It was a quick overnight stay for us. Only thing we would change is the breakfast, it wasn’t good, we didn’t eat anything. Staff was friendly.
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 3 mei 2024
Thank you for taking the time to comment and review us, I want to thank you for your honest review of our breakfast service, it's very beneficial for us to see comments like these as we have been working very hard to improve the quality and variety of our breakfast. I will share your comments with my team. I am happy we met your expectations on the other parts during your stay. We hope you give us the opportunity to better serve you on your next visit, safe travels.

10/10 – Uitstekend

Derek

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were friendly and knowledgeable about the local restaurants. The breakfast options were great.
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 10 mei 2024
Thank you for taking the time to complete this survey and give us your feedback, I cannot wait to share it with my staff. It's always great to see these types of comments about our hotel and staff. Safe travels.

10/10 – Uitstekend

Timothy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to highway
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 2 mei 2024
Thank you for taking the time to comment and review your stay at our location. We hope your stay was great and we hope to see you on your next visit. Safe travels.

10/10 – Uitstekend

Catherine

Reisde met een groep
Positief: Netheid, voorzieningen
Staff was extremely helpful and courteous
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 29 apr 2024
Thank you for taking the time to review and comment on our property. It's always a delight to have positive comments regarding our team and I will be sure to share them with my staff. We hope to see you again on your next visit, safe travels.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in staff were extremely friendly. The rooms is spacious and clean. Would defiantly book again
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 25 apr 2024
Thank you for taking the time to comment and rate our property. It is our pleasure to provide you with great service and I will gladly share your comments with my staff. See you on your next visit, safe travels.

10/10 – Uitstekend

Elaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very clean and the staff was helpful and very nice
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 22 apr 2024
I will gladly share your comments with my staff. Thank you for taking the time to comment and review us. See you on your next visit, safe travels.

10/10 – Uitstekend

STEVEN

1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 10 mei 2024
Thank you for taking the time to rate us, we are glad we earned your business and high score. See you on your next visit. Safe travels.

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 15 apr 2024
Thank you for taking the time to review us. We appreciate your business.

10/10 – Uitstekend

Jane

Reisde met huisdieren
Positief: Netheid, voorzieningen
It was right off of 90 East and easy to get to
3 nachten verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 6 apr 2024
We appreciate the comments and you taking the time to comment. See you on the next visit.

8/10 – Goed

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Patricia, GM Holiday Inn Express op 5 apr 2024
Thank you for taking the time to review our location. We are glad you enjoyed your stay, see you on your next visit. Safe travels.

10/10 – Uitstekend

Peter, Fredericton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice spot to shop near a Shell station.
1 nacht verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 29 mrt 2024
Greatly appreciate you taking the time to review and comment, we hope to see you on your next visit. Safe travels.

10/10 – Uitstekend

alexandria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Over I had a great stay just one Spanish lady at th front desk was extremely rude not nice at all everyone else there were super nice will be going there again soon
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 21 mrt 2024
Thank you for your comments, I apologize for the behavior this employee displayed. I will share your comments with them and use it as a training tool to better their service. I hope the rest of your stay was pleasant and we hope to see you again on your next visit.

4/10 – Matig

Jacqueline

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
My recent stay at the holiday in. was characterized by friendly staff but disappointing cleanliness standards. Despite the warm welcome and helpful attitude of the staff, the hotel rooms were plagued by musty odors, stains, and inadequate cleaning. While the staff's efforts to address concerns were appreciated, improvements in cleanliness are needed for a more satisfactory experience.
1 nacht verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 19 mrt 2024
I am extremely apologetic that your stay was less than ideal. We assure you that our cleaning standards are of the highest priority, and I will personally share your experience with the Housekeeping Supervisors so they may let their team know of these issues. Thank you for bringing this to our attention, this type of feedback helps us better our service and quality.

10/10 – Uitstekend

Tennille

1 nacht verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 6 apr 2024
Thank you for taking the time to review, we appreciate your business. See you on your next visit. Safe travels.

8/10 – Goed

Elizabeth

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is right off the highway and parking is easy.
1 nacht verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 14 mrt 2024
Thank you for taking the time to comment and rate us. We appreciate the feedback and we hope to see you again on your next visit. Safe travels.

10/10 – Uitstekend

Mary

Reisde met een groep, Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was very pleasant. Rooms were clean.
1 nacht verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 14 mrt 2024
We thank you for your taking the time to comment and rate us and I will gladly share your feedback with our team. See you on your next visit, safe travels.

10/10 – Uitstekend

Abdulsalam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 6 mrt 2024
Thank you for taking the time to comment and rate us. We appreciate your business and hope to see you again soon, safe travels.

10/10 – Uitstekend

Jeri Ann

1 nacht verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 27 mrt 2024
Thank you for taking the time to rate us, we hope to see you again soon! Safe travels.

8/10 – Goed

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Patricia, GM Holiday Inn Express op 5 mrt 2024
Thank you for taking the time to review us, we hope your stay was pleasant. See you on your next visit, safe travels.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the nicest affordable hotels I've stayed at.
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 29 feb 2024
We love to see comments like this! We appreciate you taking the time to review and rate us. I will gladly share your feedback with my team, we hope to see you again on your next visit. Safe travels!

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenience and cleaniliness
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 29 feb 2024
We are delighted to have been able to provide this quality of service for you. Thank you for taking the time to review and rate us. See you on your next visit, safe travels.

10/10 – Uitstekend

Lady Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
4 nachten verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 26 feb 2024
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

6/10 – Redelijk

Paul

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The common areas were clean and neat. The room was quiet and I was able to get some sleep. The beds were a bit too firm. The Television signal did not work properly so it kept breaking up. I was very surprised to see an old toilet seat in the bathroom. It was yellow and dingy. The bathroom and room itself was very clean and neat. I was a bit concerned. I can only surmise that the extensive use of bleach to disinfect the bathroom and toilet has had a caustic effect on the seat. I stayed the one night but would probably come back. The breakfast offered was good but the eggs and sausage need to be cooked a bit more. Everything else about the breakfast offered was great.
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 26 feb 2024
Thank you for taking the time to share your experience and comments with us. Our goal is to better serve our guests and reviews like yours allow give us the chance to follow up on any room issues we may have missed. We hope you allow us the opportunity to better serve you on your next visit, safe travels.

10/10 – Uitstekend

Deborah

Great service
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 26 feb 2024
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

10/10 – Uitstekend

Anyelina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy lindo , limpio me gustó mucho
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 26 feb 2024
Muchisimas gracias por sus comentarios.

10/10 – Uitstekend

Peter, Fredericton

Positief: Netheid
Excellent hotel
1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 20 feb 2024
Thank you for staying with us and taking the time to comment and rate us. We are delighted to hear that you enjoyed your stay and look forward to seeing you again!

8/10 – Goed

JEE ANN

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bedsheets & blanket does not smell clean. It looks clean but it does not smell clean.
2 nachten verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 20 feb 2024
I am sorry you had an issue with the quality and cleanliness of your room. I will have this addressed with the Housekeeping Supervisors and staff. Our highest priority is to assure quality service and exceptional cleaning in each room. Please accept my sincerest apologies and I hope you allow us the opportunity to better serve you on your next visit. Safe travels.

8/10 – Goed

Nicole

1 nacht verbleven in februari 2024
Reactie van Patricia, GM Holiday Inn Express op 21 mrt 2024
Thank you for taking the time to complete this survey. Have a wonderful day.

10/10 – Uitstekend

Tengjiao

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The breakfast is good.
2 nachten verbleven in februari 2024
Reactie van Patricia, General Manager op 5 feb 2024
Thank you for your comments. The Breakfast team has been diligently working to make our service an enjoyable and satisfying experience for our guests. I will gladly share your comments and scores with them. See you on your next visit, safe travels.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The woman at check in was so warm and friendly. Comfortable room and easy access off the highway.
1 nacht verbleven in februari 2024
Reactie van Patricia, General Manager op 5 feb 2024
Thank you for your comments, I will share them with my team. I am happy we were able to make your stay a pleasant and enjoyable one. See you on your next visit, safe travels!

10/10 – Uitstekend

Willy

1 nacht verbleven in januari 2024
Reactie van Patricia, General Manager op 5 feb 2024
Thank you for staying with us, it's great to see we earned such a high rating during your stay. We hope to see you again during your next visit. Safe travels.

10/10 – Uitstekend

Tania, Millbury

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Quiet. Comfy. Highly recommend.
1 nacht verbleven in januari 2024
Reactie van Patricia, GM Holiday Inn Express op 31 jan 2024
Thank you for taking the time to rate and comment on your stay. I am pleased to hear that you enjoyed your stay and will share your comments with my staff. See you on your next visit, safe travels!

10/10 – Uitstekend

Craig

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were pleased with our stay. Quick check in, clean, quiet room, nicer amenities than expedited at the price. Recommended.
1 nacht verbleven in januari 2024
Reactie van Patricia, GM Holiday Inn Express op 29 jan 2024
Thank you for taking the time to rate and comment on your stay. I will share it with our team. See you on your next visit, safe travels!

6/10 – Redelijk

Catherine

Positief: Netheid, personeel en service
It right by the highway and is super loud. I had to buy ear plugs to sleep
3 nachten verbleven in januari 2024
Reactie van Patricia, GM Holiday Inn Express op 29 jan 2024
I am very sorry you had to experience this issue during your stay. It is unfortunate that our location is highway adjacent and may cause a disturbance at times. We try to limit the number of guests that we place on that side of the building, however on high occupancy nights and depending on room availability, that is not always possible. We hope you allow us the opportunity to host you again on a future stay. Safe travels.

10/10 – Uitstekend

Nancy, NEW YORK

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff welcoming, property clean but could use some updating. Value for what I wanted.
1 nacht verbleven in januari 2024
Reactie van Patricia, GM Holiday Inn Express op 24 jan 2024
I am delighted to see your comments and I can't wait to share them with my staff. We look forward to seeing you again on your next visit to Auburn. Safe travels.

8/10 – Goed

Thomas

1 nacht verbleven in januari 2024
Reactie van Patricia, GM Holiday Inn Express op 20 feb 2024
Thank you for taking the time to complete this survey and rating us. Have a wonderful day.

10/10 – Uitstekend

Homer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just liked the staffs
1 nacht verbleven in januari 2024
Reactie van Patricia, GM Holiday Inn Express op 23 jan 2024
Thank you for your comments, will share with my team!

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Patricia, GM Holiday Inn Express op 17 jan 2024
Your review is appreciated very much, thank you for staying with us. See you on your next visit.

10/10 – Uitstekend

Mikala

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Patricia, GM Holiday Inn Express op 29 dec 2023
Thank you for taking the time to review us and we are delighted to have earned such a high rating. See you on your next visit. Safe travels.

8/10 – Goed

scott

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Off the highway pit stop for the night that was clean and convenient. I found the staff to be particularly helpful and welcoming - unusual for a pit stop kind of hotel. Otherwise, just another reliable Holiday Inn Express.
1 nacht verbleven in december 2023
Reactie van Patricia, GM Holiday Inn Express op 29 dec 2023
Thank you for your comments. Safe travels.

6/10 – Redelijk

Grace

Positief: Netheid, personeel en service en comfort kamer
Time for a redo
Service and comfort great. Rooms in need of a redo. Tub had some rust and carpeting throughout looks very outdated.
1 nacht verbleven in december 2023
Reactie van Patricia, GM Holiday Inn Express op 29 dec 2023
Thank you for taking the time to review and comment. I am very sorry we were unable to meet your expectations. Please know a renovation is being planned and we hope you will visit us again once our update is complete.

10/10 – Uitstekend

Julian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Patricia, GM Holiday Inn Express op 31 jan 2024
Thank you for taking the time to review our location. We are delighted to have earned your business. See you on your next visit, safe travels!

4/10 – Matig

Pamela, Mount Gilead

Very disappointed in the breakfast. Eggs and sausage were literally cold. Hot water dispenser didn’t work. Not many options compared to other Holiday Inn express hotels.
1 nacht verbleven in december 2023
Reactie van Patricia, GM Holiday Inn Express op 29 dec 2023
Please accept our apologies for the subpar breakfast experience you received. We aim to assure we provide the highest quality and service for our guests during our breakfast hours, and I have personally spoken with the department supervisor and team members regarding your comments. I hope you will give our location another opportunity to better serve you in a future visit.