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Beoordelingen van La Quinta Inn by Wyndham Austin Capitol / Downtown

2.5 out of 5
La Quinta Inn by Wyndham Austin Capitol / Downtown
300 E 11th St, Austin, TX

Beoordelingen

5,2
Gastenscore: 10 - Uitstekend. 193 van 1588 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 1588 beoordelingen" "
Gastenscore: 6 - Redelijk. 325 van 1588 beoordelingen" "
Gastenscore: 4 - Matig. 341 van 1588 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 501 van 1588 beoordelingen" "

5,0/10

Netheid

6,4/10

Personeel en service

4,8/10

Voorzieningen

4,6/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Richard

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room was clean, however, the elevator was filthy. It smelled and cigarette butts were everywhere. Just needs daily cleaning. The people were friendly.
2 nachten verbleven in april 2024

4/10 – Matig

Beatris

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The condition of the rooms are old, dirty and with cockroaches. The elevator was never in working conditions. I attempted to leave the minute we arrived; however, since I booked through Expedia. I had to ask for permission to do so. I was granted permission to leave, but I had just paid for the parking. Our room didn't have any towels and not all the lights were working properly. If this hotel (motel like) is so frequented, I would think it would be wise to invest in the maintenance and upgrades. All staff were personable; except one lady that very rudely told us that she wasn't helping anyone other than the person in front of her. If maintenance is kept up we would reconsider staying.
2 nachten verbleven in april 2024

6/10 – Redelijk

Salvador

Arrived early and the person at the front desk was nice and polite. I was able to check in early. However, the second night I noticed a small bug walking on the night stand, I figured okay it’s okay one. The next night i saw one on the pillow. I had to give the bed a quick shake down and make sure there wasn’t more. The place is not had for the location it is in but theres a few things that can be fixed to make this stay better.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Thomas

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very well kept. Breakfast was great. Appears well managed
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Ma Del Carmen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel viejo y muy descuidado. Una pena teniendo tan buena ubicación.
3 nachten verbleven in april 2024

6/10 – Redelijk

Rosy, Acuna

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cerca de lugares turísticos
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

ishita

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Police activity second night of stay. The lady in the next room was screaming and crying all night and cops came in. We had bed bugs and cockroaches all over. Bath tub was nasty
2 nachten verbleven in april 2024

8/10 – Goed

Adriana

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Outside is really run down but the room was clean. Only needed it for a few hours so it wasn’t bad for a quick in and out trip. I wouldn’t stay longer. The rooms and entire property are definitely dated and had a weird smell. Staff was nice and accommodating. For the location, good bang for your buck.
1 nacht verbleven in april 2024

8/10 – Goed

Margarita

Zakenreiziger
Positief: Netheid, personeel en service
This is an old establishment but I think my room was maintained really well. Walking distance to great restaurants and bars. The staff was so friendly! The only con was that the elevator wasn’t working when I was there. Keep in mind that people are likely going to be there to enjoy the austin night life but I didn’t mind the noise. I felt safer to know it was a busy hotel.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Leslie, Montreal

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unkept property.
2 nachten verbleven in april 2024

6/10 – Redelijk

José Ramón

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
La tarjeta de la habitación se averió varias veces el elevador no estaba funcionando había que estar bajando a programar la tarjeta cada vez que se salía
2 nachten verbleven in april 2024

6/10 – Redelijk

Daniela

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Parking! They make you pay over 60 dollars for 2 nights.
1 nacht verbleven in april 2024

4/10 – Matig

Daniel

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I seldom leave negative feedback. I’m sorry to have to say something. The locks on the doors were nonfunctional. Roaches in the room. Vomit in the stairwell. The room was dirty. The staff was nice enough. I’m really disappointed in my stay. I’d recommend gutting the entire hotel and remodeling. This hotel has great potential, just needs a lot of work.

2/10 – Ontzettend slecht

Karen

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
To receive this request for feedback is an added insult. We contacted Expedia after leaving this property early - we stayed one night of a three night stay - due to all the issues we previously highlighted i.e. filthy conditions, broken elevators, unsafe situation with homeless people using the stairwells as sleeping areas and toilets. I honestly cannot state strongly enough just how bad this place is. I expect Expedia to withdraw from offering this hotel immediately to protect its own reputation.
3 nachten verbleven in april 2024

8/10 – Goed

Nick

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

Ana

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is a little outdated, the property has potential and is well located. With some renovation to the bedrooms it would be fantastic.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Tara

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There were people fighting outside the hotel throwing their belongings and then throughout the entire night another couple screaming and fighting slamming doors constantly all night long
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Zunaid

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is by far the worst hotel I lived in the USA. The stairs are odorous, the elevators don’t work often, staffs are not helpful, 36.00 parking for a day and the parking is also dirty and smelly, the key cards often don’t work and need to be changed multiple times, the bathroom doors can’t be locked from either inside or outside, the toilet flush is very weak, there was no trash bin in the bathroom, the breakfast is stale, the entire area is dilapidated, and yet the price is quite high. Not recommended at all, particularly if you are with your family. Never going to stay there again.
3 nachten verbleven in april 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Bailey

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cockroaches, dirty, broken AC
4 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Daniel, Woodinville

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed 5 nights and they never changed my bedding. At one point they simply left additional towels without removing the others. I came home at 5:30 after a day in the office to find my room door open and unattended. Towels and linens everywhere throughout the facility just left on the ground in the hallways. Elevators malfunctioned and jammed enough times to just not feel safe, took the stairs instead. I jokingly referred to this property with colleagues as the Greyhound Station Hotel, but on further reflection think that’s more of a dig on Greyhound than it deserves. While housekeeping needs to get its act together, I would note that the front desk staff was friendly as could be. But even after requesting my room be turned over, it remained untouched when I returned after work on the 5th day of my stay. I never leave reviews, but my stay at La Quinta Downtown Austin Capitol left an impression I will never forget.
5 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Lorenza

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You have to pay for tha parking
3 nachten verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

8/10 – Goed

Nileshwari

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hot shower, a/c working, smart tv, clean sheets, mostly- we were happy w the price and good staff. The one guy at front desk was very nice
2 nachten verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

2/10 – Ontzettend slecht

Luis, Del Valle

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is falling apart, I had to leave early becuse it was full of roaches on the sink. I was unable to sleep at all
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

2/10 – Ontzettend slecht

Michelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Trash was piled up right near the entrance from the parking garage. Stinky and swarms of fruit flies. We arrived after 5p and the room was not ready, waited another 30 minutes before we could go to our room. No working ice machine on the floor
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

10/10 – Uitstekend

Alejandro, San Antonio

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely, LQ Customer Care

2/10 – Ontzettend slecht

Robyn

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I always thought La Quinta‘s were of higher quality than this location. The outside and walkways were very dirty and did not smell good. The room had roaches and was very dirty. No one had cleaned the bathroom at all. Was concerned about bedbugs as well. We accidentally lost our key card and it was two in the morning and there was no one to reach at that time over the phone or at the front desk. Which thankfully we ended up finding our card and were able to get into our room. We were very disappointed to say the least.
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 – Ontzettend slecht

Susan

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon check-in, I was required to sign a paper stating that I would not use drugs in my room or on the property, would not host parties, or cause damage to the room/property. The building and grounds are not well maintained and in disrepair. The outside hallways are not secured, allowing easy access to the rooms. The room smelled as though drugs had been used recently, the curtains were shreded, boths beds had huge dents in the mattreses, and the room had multiple repairs to walls, doors, etc., as well as some unrepaired damage. I did not feel safe staying there and checked out shortly after arriving. I was shocked by the unsafe conditions both because it is a Wyndam property and that it is listed on Expedia.
2 nachten verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

2/10 – Ontzettend slecht

Victoire

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy to park for free around , 10min walking. Very nice location. Walking distance for everything. Pool is ok. Management very nice except the lady from the breakfast, it was 10am, room full, but she came and switched off the light, did not remove the food and left. Not nice for us, finishing our breakfast. Hotel very dirty. Stains on the carpet , stains in the bath. Cockroaches everywhere is the bedroom and bathroom. Big one and small one. We asked to change room ( even if I guess all the building was the same ), but it was full so we couldn't change the bedroom. Weird small on the room. Mold on bathroom and windows.
Reactie van AGM op 19 apr 2024
Thank you for choosing La Quinta Inns and Suites, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels. Sincerely, LQ Customer Care

2/10 – Ontzettend slecht

Ignacio

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible experience overall. The room was dirty, the door not even close. I used to stay un La Quinta oftenly but after pandemic many good things they used to have, nit anyemore.
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

10/10 – Uitstekend

Jose, Katy

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The physical conditions of the hotel aren't the best, it needs a lot of cleaning, paint, general maintenance. The hotel has a perfect location, it is a hotel with a lot of potential. I can go walking everywhere. The staff is very friendly and helpful, i know they do the best the can do, but definitelly the hotel needs a lot of maintenance.
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for choosing La Quinta Inns and Suites, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels. Sincerely, LQ Customer Care

2/10 – Ontzettend slecht

Tessie

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overpriced, >$300 /night, but with no amenities. Probably worth $50/night like a cheap hostel. Trash not emptied for 4 days, no housekeeping. You have to come down to the front desk to ask for a creamer, or to get water. Property has peeling paint. Narrow hallways, poor lighting.
4 nachten verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care

6/10 – Redelijk

JESSICA

Reisde met familie
Positief: Netheid, personeel en service
decent budget hotel
2 nachten verbleven in april 2024
Reactie van AGM op 19 apr 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, LQ Customer Care

2/10 – Ontzettend slecht

Lauren

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was dirty and falling apart. There was a dirty toilet plunger left out near our door. The only parking available was valet and it cost $45 per night. They would only take cash so I had to go find an ATM to pay for parking. Went to dinner and came back and there were no parking spots left and the valet guy was not at his post. Asked the front desk for help and they called the valet guy and then he had the nerve to request that I tip him for the inconvenience of calling him. Keep in mind that you park your own car. The valet takes your money and does nothing else. I have nothing good to say about this hotel other than it’s location in downtown is very convenient.
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care

10/10 – Uitstekend

Hannah

Reisde met familie
Everything was great
4 nachten verbleven in april 2024
Reactie van AGM op 19 apr 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, LQ Customer Care

2/10 – Ontzettend slecht

Miguel

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I definitely do not recommend staying in this dirty hotel, very bad service, they woke me up at night and in the morning to identify me, it is truly very ridiculous, they even have cockroaches.
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Sincerely, LQ Customer Care

2/10 – Ontzettend slecht

OPAL

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty and a few roaches crawled into the bed and tv stand, there was clothing tag sticker on the wall assuming that was from the previous person that stayed there, and the bathroom was not scrubbed! The curtains were old and had holes and torn. The window moldings were old. The parking garage was dirty and smelled like piss. I did not feel safe at all. This is not a kid friendly place. Dont do it!
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely, LQ Customer Care

6/10 – Redelijk

Monica

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The rooms are dirty and falling apart. The mattress is old and lumpy. There were roaches in the breakfast area.
1 nacht verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 – Ontzettend slecht

Rachel, Virginia Beach

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As soon as we walked in it smelled of mildew/cat pee. The curtains in the room were ripped in multiple places, I found a lot of hair, a used make up wipe AND an artificial finger nail on the bathroom floor. The spackle job on the bathroom door looked like it was done by a 4 year old. This property is NOT well maintained and for the 300 dollars a night we paid because everyone was price-gouging for the solar eclipse, I'd have rather paid double that to stay anywhere but here.
1 nacht verbleven in april 2024
Reactie van AGM op 19 apr 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care

4/10 – Matig

Rachel

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room was dirty and had flies in it, the final straw was when a roach came out of the shower drain. Their only saving grace was that the lady at the front desk was super nice and understanding. Still waiting for my refund
2 nachten verbleven in april 2024
Reactie van AGM op 12 apr 2024
Hello sorry about your recent experience oplease give your refund 5-7 days to be returned

4/10 – Matig

Melanie

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arrived for 3pm check in and my room with king bed was not ready. Was told it would be 30 minutes. 1hr later and still not ready so got "upgrade" to 2 queen room which was fine but bathroom was disgusting. Toilet clogged after 1 use and light didnt work. Noisy all night with loud people and different cars blasting music at until 3am all i could imagine was drug deals. Honestly never knew Austin had a hood until this hotel stay. Expedia should not recommend this place to their vslued members.
1 nacht verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care

6/10 – Redelijk

Aleksey, Simi Valley

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Expensive parking and far walk To parking lot. Great location for walking to downtown
2 nachten verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

10/10 – Uitstekend

Rudolph

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

DELISSE, MORGANTON

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were stunned at how pitiful and dirty our room was. There was one bar of soap for our 3-day stay and a used bar right behind the shower curtain with all the mold spots on it. Wall paint was peeling. The drawers in the dresser were so filled with dirt and hair we couldn't put our clothes in there. When we called the friendly and efficient front desk staff (seriously - she was very nice) she let us know that the cleaning staff leave every day at 4 and no one could help us. She could let us change rooms, but there was no guarantees the next room would be clean. We were left with 1/4 roll of toilet paper and no additional roles. The passageways were nasty concrete stained from past spills (or ??) and very dirty. It really was horribly maintained and I will be hesitant to stay at a La Quinta Inn in the future.
3 nachten verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 – Ontzettend slecht

Nicholas, Newport Beacon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were in disrepair. Window did not lock in one and two inches of water in the bathtub in another. Third room was clean. I was approached by a vagrant when I was unlocking the breakfast facility... no security on premise. The front desk was empty and I had to wait for someone every time I was in the lobby.
1 nacht verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us. Respectfully, LQ Customer Care

2/10 – Ontzettend slecht

Michael

Negatief: Netheid, staat van de accommodatie en faciliteiten
This place is horrible Arrived at 11pm and still had to wait 45 minutes for a room to be cleaned before I could check in.
1 nacht verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 – Ontzettend slecht

Deborah

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Fue una muy mala experiencia Los empleados NO ESTÁN CAPACITADOS para atender a los clientes. No cumple las expectativas, y la gente no es amable. Uno de los que iban con nosotros tuvo que dormir en el piso porque las instalaciones no estaban preparadas para recibirnos. Pésimo servicio
1 nacht verbleven in april 2024
Reactie van AGM op 12 apr 2024
Sorry no espanol

4/10 – Matig

Daniel

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room stinks badly. They are not equipped to receive pets. They will put you in a filthy room with carpets instead of use the ground rooms so you can walk your dog and prevent any inconvenience. We hated it. Awful.
1 nacht verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your review, please accept our apologies for this recent stay. La Quinta is a pet friendly hotel and we do have a cleaning process in place. Unfortunately, not all guests tell us they are traveling with a pet. We appreciate your comments and will be sharing them with housekeeping for cleaning correction. We look forward to seeing you in the future. LQ Customer Care

2/10 – Ontzettend slecht

Michael, Boulder

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor instructions for parking. Very poor continental breakfast. Shower control broken.
2 nachten verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us. Respectfully, LQ Customer Care

6/10 – Redelijk

john

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pictures did not sure the true hotel and the conditions. Pictures and overview made it sound luxurious and well kept. Dirty and run downed
2 nachten verbleven in april 2024
Reactie van AGM op 12 apr 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, LQ Customer Care