I am sorry to hear that your stay ended and that you were not happy with your stay. I will use this review to coach our team to ensure guests satisfaction is of the utmost importance.Please reach out to us about refunds. IF the stay was a NON-Refundable rate this could be why you have not received the money/credit back.

Thank you for the 5 Stars!! Please consider us in your future stays in Austin!

Thank you for the great 5 Star review. We aim to serve our guests and earn your business.

Dale; I am sorry you had a bad experience. I also know that when you went in to check in the reservation was not in your name. This was the issue to begin with. The reservation was under your wife's name. While I understand that it was frustrating, I also know that the agent tried to help you and you became very irritated, we also have video. The entire situation could have been avoided with the proper name and identification for check-in. I have also spoke with the agent about proper channels to go through. I am sure you were frustrated as was she when you became very HOSTILE with the agent. She was a new agent and just trying to do her job. We strive to make every check-in pleasant and we are sorry that it wasn't that for you. The agent only asked you to leave when the hostility was directed at her when she redirected you back to your 3rd party booking agent. Our Regards

I am sorry you had a bad experience and it did not meet your expectations. When reviewing, if you could let us know why a 1 out of 5 was given. We do take these reviews seriously and use it for employee development.

Thank you Meredith for the amazing review! We are aiming to make every guest feel like home. Please remember us when you travel back to the Austin A

We are sorry to hear that your stay was not to your liking. I will address your issues with my staff and ensure that they are more attentive to these areas.Thank You:

I am so sorry that you were disappointed with your stay. We do care about our guests stay and is was disappointing to hear that your stay was less than stellar. We are aim to please and I was never told of any complaints. I do wish that you had asked to speak to management.

Crystal I am so sorry you didn't enjoy your stay. I hope that your daughter and you had a great time in Austin and that things were better for you after speaking to me.

I am sorry to see that your stay was 1 out of 5. If you could tell us why we did not get a 5 I would like to share with our team to change that.

I am sorry to hear your stay with us was less than stellar. We are regrouping and retraining on hospitality standards and hope that in the future you will reconsider our hotel.