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Beoordelingen van Super 8 by Wyndham Austin University/Downtown Area

2 out of 5
Super 8 by Wyndham Austin University/Downtown Area
5526 North Interstate Highway 35, Austin, TX

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 186 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 214 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 191 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 165 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 244 van 1000 beoordelingen" "

6,2/10

Netheid

7,2/10

Personeel en service

5,6/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Jenifer, Hockley

Negatief: Netheid, staat van de accommodatie en faciliteiten
Stained sheets, dead bugs and trash on floor. Moldy smell.
3 nachten verbleven in mei 2024
Reactie van Super 8 op 20 mei 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

4/10 – Matig

King J

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Noisy, limited dining and dirty
1 nacht verbleven in mei 2024
Reactie van Super 8 op 20 mei 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 – Goed

Janayah

Zakenreiziger
Positief: Personeel en service
The lack of pressure in the shower, which was disappointing cominf from the airport and just wanting to shower and sleep but overall very nice and lovely staff
3 nachten verbleven in mei 2024
Reactie van Super 8 op 19 mei 2024
Thank you for sharing your feedback with us.

10/10 – Uitstekend

Arne

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Very practical and nice for the price.
10 nachten verbleven in maart 2024
Reactie van Super 8 op 19 mei 2024
Thank you for sharing your feedback with us.

4/10 – Matig

Gabriel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s dirty. Couldn’t wait to get out of there.
1 nacht verbleven in mei 2024
Reactie van Super 8 op 17 mei 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

2/10 – Ontzettend slecht

Maria, grand Prairie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was awful!! Very unsafe to stay. It was so bad we checked out early. Wyndham must have lowered their standard because I remember they had great sites. This is definitely not one. Stay away.
4 nachten verbleven in mei 2024
Reactie van SUPER 8 op 15 mei 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

4/10 – Matig

dulia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was really nice, the coffe was good, the room smell bad the bathroom was dirty and bugs where around, it is not a quite place, the location was good for an event we went for one night its ok
2 nachten verbleven in mei 2024
Reactie van Super 8 op 13 mei 2024
Thank you for sharing your feedback

6/10 – Redelijk

Marlene

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
For the price, its okay. Just needs improvement. structurally
2 nachten verbleven in mei 2024
Reactie van Super 8 op 13 mei 2024
Thank you for sharing your feedback

10/10 – Uitstekend

Joseph

Positief: Netheid
Everything
1 nacht verbleven in mei 2024
Reactie van Super 8 op 4 mei 2024
Thank you for sharing your feedback, Hope to see you next visit.

8/10 – Goed

James

Positief: Netheid, personeel en service
Room excellent. Staff attentive, helpful and efficient, seems as if facility contracts with local government to house ‘special needs’ persons, also
2 nachten verbleven in april 2024
Reactie van Super 8 op 3 mei 2024
Thank you for sharing your feedback with us. Hope to see you again on next visit.

2/10 – Ontzettend slecht

Adam

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My sheets had blood. So disgusting
4 nachten verbleven in april 2024
Reactie van SUPER 8 op 1 mei 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Austin University/Downtown Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.

4/10 – Matig

Oscar

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Fridge was leaking Toilet didn’t flush well
2 nachten verbleven in april 2024
Reactie van SUPER 8 op 29 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

2/10 – Ontzettend slecht

Valeria

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very dirty. We left to go buy cleaning supplies at Target to Lysol and wipe down the bathroom. Thankfully we brought our own pillows and blankets.
1 nacht verbleven in april 2024
Reactie van SUPER 8 op 28 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 – Goed

Paul

Positief: Netheid, personeel en service
About 15 min from downtime. Close to an In n out.
2 nachten verbleven in april 2024
Reactie van Diana A. op 28 apr 2024
Thank you for sharing your feedback, Hope to see you next time.

10/10 – Uitstekend

Josh

1 nacht verbleven in april 2024
Reactie van Super 8 op 17 mei 2024
Thank you for sharing your feedback

2/10 – Ontzettend slecht

Alisa

Positief: Personeel en service
Negatief: Netheid, voorzieningen
You can tell they're trying to get the property updated. Too bad they can't help the area it's in.
3 nachten verbleven in april 2024
Reactie van Super 8 op 23 apr 2024
Thank you for sharing your feedback.

2/10 – Ontzettend slecht

Laura

3 nachten verbleven in april 2024
Reactie van Super 8 op 13 mei 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

2/10 – Ontzettend slecht

Samantha

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I will start by saying staff was very friendly and accommodating. Our issues were addressed and resolved quickly, efficiently and professionally. But outside of that, there is nothing really good to say. The location is no where near the downtown/ university, and at best is an 8 minute walk to a bus stop or $25 Uber ride. Or is on a freeway, so unsafe to walk and very loud. We got 0 sleep. Our shower looked like it hadn't been cleaned since the hotel opened. Musty and moldy rooms. The free breakfast was a joke. I was shocked this is under the Super 8 umbrella. This is more like a long term stay motel, not a place for tourists. The hotel was kind enough to refund our stay and we moved on to the Holiday Inn Town lake and never looked back
3 nachten verbleven in april 2024
Reactie van SUPER 8 op 19 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

6/10 – Redelijk

luis

Reisde met familie
Negatief: Netheid
Very noisy area the hotel is too close to the highway and hotel rooms are not properly insulated. Really bad to sleep.
2 nachten verbleven in april 2024
Reactie van Super 8 op 16 apr 2024
Thank you for sharing your feedback

6/10 – Redelijk

Heather

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was nice. Definitely a get what you paid for hotel. The only bad thing was the horrible smell of cigarette. Even though it was non-smoking. Smell improved a bit after turned the air on but it definitely lingered. Wouldnt recommended if you have any kind of breathing problems.
4 nachten verbleven in april 2024
Reactie van Super 8 op 16 apr 2024
Thank you for sharing your feedback

4/10 – Matig

Diane

Reisde met een groep, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Tub had numerous chips and cracks, bathroom door needs sanding and painting. No door sweep under entry door; could put fingers through to outside. Outside area had chipped paint rusted stairs and rat traps all around. Area around it were seedy. Blow dryer didn’t work. Luggage rack rusted mirrors rusted around edges.
1 nacht verbleven in april 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

6/10 – Redelijk

mark

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen
Convenient location, I-35 frontage is noisy. My bed was nice and clean. Room had vinyl flooring. Room just looks very tired... The room had a phone that did not have a dial tone. The room had a working refrigerator. The furniture doors would not stay shut. The fiberglass tub showed its age. The room needed a coat of fresh paint.
5 nachten verbleven in april 2024
Reactie van Kishor op 11 apr 2024
Thank you for the feedback sir. Hope to see you back in new and fresh room very soon.

4/10 – Matig

Bryan

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The Property staff was very accommodating. The property itself is very tired and worn.
2 nachten verbleven in april 2024
Reactie van Kishor op 11 apr 2024
Thank you so much for the feedbacks sir.

2/10 – Ontzettend slecht

Eriko

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The neighbourhood was horrifying.
2 nachten verbleven in april 2024
Reactie van Kishor op 8 apr 2024
Sorry to hear about the noisy neighbour.

8/10 – Goed

Esteban

Positief: Personeel en service
Thank
5 nachten verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback and thank you for choosing to stay with super 8

4/10 – Matig

Eduardo

1 nacht verbleven in maart 2024
Reactie van Super 8 op 16 apr 2024
Thank you for sharing your feedback

2/10 – Ontzettend slecht

Stephanie

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was nothing like on the photos-the room smelled like smoke, when you shut the door you could still see daylight and the beds were not clean
1 nacht verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 – Uitstekend

Brett

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to get to our venue from the hotel.
1 nacht verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for staying with us, hope to see you again in the future.

4/10 – Matig

dj

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The best part was the 24-hour Mcdonald's across the street. The room was dirty, and I felt like I had to itch all over my body, and I did not want to risk taking a shower without any water shoes.
1 nacht verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 – Uitstekend

Ariel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for staying with us, hope to see you again in the future.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good for what we needed a place to sleep after a night of partying and ihop close by was a great weekend
2 nachten verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for staying with us, hope to see you again in the future.

2/10 – Ontzettend slecht

Adam

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I don’t recommend staying here. The rooms smelled like smoke and were in poor condition.
1 nacht verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 – Uitstekend

Ramon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great services
1 nacht verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback

4/10 – Matig

Ivette

Positief: Personeel en service
Mucho ruido, área insegura, el cuarto oliendo mucho a cigarrillo
2 nachten verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 – Uitstekend

Alfredo

2 nachten verbleven in maart 2024
Reactie van Super 8 op 15 apr 2024
Thank you for your feedback and thank you for choosing to stay with super 8

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service all around and close to downtown
1 nacht verbleven in februari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

4/10 – Matig

Sandeep

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
They expect us not to use TV but provide it as a namesake which is unprofessional.
2 nachten verbleven in februari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

2/10 – Ontzettend slecht

Monica

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband stayed there off and on the last 3 months and it was horrible the one thing good was the price. He came home with bites all over, come to find out there was bed bugs. And the mattress was from 2005 .. that is ridiculous! I’m asking for a refund ! We have pictures.
5 nachten verbleven in januari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience overall! Outstanding staff, very welcoming, friendly, helpful, positive atmosphere. Examples like the front desk manager Mikayla who went the extra mile to accomodate the type of room I desired (location, view etc), and who also is running all the time thoroughly ensuring that everything is the best for everyone. The same with Jennifer, front desk is extremely busy juggling between incoming customers and servicing existing guests. Ethish is also very welcoming, thorough in helping, very friendly and positive. Akhil shows high professionalism, friendliness and caring as well. Diana (also front desk manager) confirms the same same qualities of this great team. Security is very active day and night, adding extra comfort to the numerous security cameras and the quiet area. The continental hot breakfast is of good quality. Fresh coffee is available 24/7. The rooms are very clean, the housekeeping and cleaning teams are also very helpful and polite (to exemplify with Rocio). Windham management inspects this location regularly. I strongly recommend this place for a great value stay!
1 nacht verbleven in januari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

6/10 – Redelijk

Ismael

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Place was a bit shady
2 nachten verbleven in januari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 – Goed

Mary

Positief: Netheid, personeel en service
I have to admit that I did not pay a lot to stay here, but the sidewalk and parking lot really needed to be repaved. It was very uneven and you had to watch where you were walking. There were some repairs needed in the room as well but were minor. The clerk upon check-in did not tell me when breakfast was. It ended at 9 which I find unusual for a weekend day. I heard the neighbors through the walls. They asked that we not put the cooler under 68 and the heater over 72. That was unusual. But for what I paid, it was sufficient.
1 nacht verbleven in januari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for your feedback

10/10 – Uitstekend

Jeff

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay was great and comfortable. The hotel felt safe because they have an onsite security officer. The staff are real accommodating and nice. Will definitely stay again.
5 nachten verbleven in januari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

6/10 – Redelijk

Joseph

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for your feedback

4/10 – Matig

Jason

1 nacht verbleven in januari 2024
Reactie van Super 8 op 23 feb 2024
Thank you for your feed back

6/10 – Redelijk

Ruben

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Marcus

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slimy shower
My shower was slimy when I stepped in 😬
1 nacht verbleven in december 2023

6/10 – Redelijk

Kelly

Reisde met familie
Negatief: Voorzieningen
2 nachten verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Hotel was okay, pretty clean apart from some stains on sheets and smelled like cigarette smoke. Sink water was a bit stranger, it felt silky like if you had soap that wouldn’t come off.
2 nachten verbleven in december 2023