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Beoordelingen van Wingate by Wyndham - Round Rock

3 out of 5
Wingate by Wyndham - Round Rock
1209 N. IH 35 North, Exit 253 at Hwy 79, Round Rock, TX

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 79 van 182 beoordelingen" "
Gastenscore: 8 - Goed. 34 van 182 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 182 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 182 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 182 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Yesenia, Riverside

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Teryn Golden op 23 mei 2024
Thank you for responding to our survey. Should you have any suggestions on how we could have made you experience better, please do not hesitate to contact us.

2/10 – Ontzettend slecht

Donald

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would not recommend it for anyone
1 nacht verbleven in mei 2024
Reactie van Teryn Golden op 23 mei 2024
I am so sorry that you did not have the best experience at our hotel. If you have any suggestions on how we could improve our property please do not hesitate to contact us.

6/10 – Redelijk

Lilibeth

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I did not like that the pool was not open ,
5 nachten verbleven in mei 2024
Reactie van Teryn Golden op 20 mei 2024
We are so sorry for the inconvenience we may have caused you. Your feedback is very valuable to us. We hope that you will give us another chance the next time you are in the area.

4/10 – Matig

Martha

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Convenient location. Dirty hallway and elevator. Untimely check-in. Customer service representative had problems checking in guest before me. Customer service representative couldn’t find all the reservations for the guests after me. CSR waited on next guests before completing my check-in. Very dissatisfied with check-in. Rooms were very clean.
1 nacht verbleven in mei 2024
Reactie van Teryn Golden op 20 mei 2024
Thank you for staying with us. We apologize that our hotel did not exceed your expectations. Our management team are reviewing the issues so that they may be resolved. We hope that you will give us another chance the next time you are in the area.

2/10 – Ontzettend slecht

Walter

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I would absolutely tell everyone to never stay at this property. The TVs were at least 20 years old, the wifi worked terribly. When i checked in, I told the clerk I needed an extra day. The owner came and was trying to hike my rate up at an extreme rate even though the hotel was obligated to give me my rate as a travel worker. He was NOT friendly. The 2nd shift clerk was an absolute joy and took care of me, and stood up to the owner stating what he had to do per company policy. If it wasnt for the clerk, I would have refused the stay immediately and found another hotel. Book somewhere else. Stop giving money to terrible owners who doesnt care about customers.
1 nacht verbleven in april 2024
Reactie van Teryn Golden op 20 mei 2024
We are so sorry that we did not exceed your expectations on your recent stay. We hope that you will give us another chance the next time you are in the area.

8/10 – Goed

Sw

Zakenreiziger
Positief: Voorzieningen
Was decent nice and clean they are remodeling a few things but overall Solid 8 place
2 nachten verbleven in mei 2024
Reactie van Teryn Golden op 20 mei 2024
Thank you for your kind words!

10/10 – Uitstekend

Miguel

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property
1 nacht verbleven in mei 2024
Reactie van Teryn Golden op 20 mei 2024
Thank you for your valuable feedback. We look forward to seeing you the next time you are in the area.

4/10 – Matig

Susan

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was ok
3 nachten verbleven in mei 2024
Reactie van Teryn Golden op 13 mei 2024
Thank you for your valuable feedback. If you have any suggestions on how we may improve our property please do not hesitate to contact us. We hope that you will give us another chance the next time you are in the area.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service
I had requested and was able to do an early check in . The manager and staff, were understanding and able to facilitate my request. Our room was clean and comfortable, no issues with noise . The hotel is going thru some renovation with the pool , the side door to have access in is not working . We went for breakfast at about 9:00 am and staff was then quickly putting away items with no hesitation. Otherwise, I would stay here again for a one to two night option.
1 nacht verbleven in mei 2024
Reactie van Teryn Golden op 11 mei 2024
Thank you for your kind words. Your feedback is very valuable to us. We hope that you will come and see us again very soon!

10/10 – Uitstekend

RICARDO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Teryn Golden op 11 mei 2024
Thank you for responding to our survey. We are so glad that we were able to exceed your expectations and look forward to seeing you next time you are in the area.

4/10 – Matig

Maria

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check out time is different than the one promoted on the app and at hotel flyers
1 nacht verbleven in februari 2024
Reactie van Teryn Golden op 11 mei 2024
Thank you for completing our survey. We apologize for the different check out time. Our management team is reviewing the matter so that this doesn't happen again.

2/10 – Ontzettend slecht

Maria

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen
Check out is promoted as 12PM on the Expedia app. Even inside the room there is a paper that says “check out at 12pm” and front desk lady says we have to be out by 11. We had reserved this hotel because of the later checkout time than the hotel near by.
1 nacht verbleven in mei 2024
Reactie van Teryn Golden op 11 mei 2024
I'm so sorry that our check out time was incorrect. We are looking into the matter in order for this to not happen again.

6/10 – Redelijk

Joanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
My door looked like not had been broken into. I probably should have requested a room change. And the interior of the bathroom door was peeling. And wouldn’t stay open or closed.
2 nachten verbleven in mei 2024
Reactie van Teryn Golden op 11 mei 2024
We are truly sorry that we did not exceed your expectations during your stay. Our maintenance team is currently working on resolving the issues. We hope that you will give us another chance on your next trip to Round Rock.

6/10 – Redelijk

Rebecca

Positief: Personeel en service
Very nice people Old hotel Tv never worked Shower didn’t drain
2 nachten verbleven in mei 2024
Reactie van Teryn Golden op 6 mei 2024
Thank you for completing our survey. I'm so glad that you enjoyed our friendly staff. Our maintenance team is reviewing the issues that you have brought to our attention. We hope that you will stay with us the next time you are in the area!

10/10 – Uitstekend

Ennis

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente trato por parte del personal muy amables; la instalación muy limpia y acogedora todo excelente
2 nachten verbleven in april 2024
Reactie van Teryn Golden op 6 mei 2024
Thank you for staying with us! We are glad to see that you enjoyed our staff and facilities! Your feedback is very valuable to us. We look forward to seeing you the next time you are in the area.

10/10 – Uitstekend

Jody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teryn Golden op 3 mei 2024
Thank you for your valuable feedback. We look forward to hosting your stay the next time you are in the area!

10/10 – Uitstekend

Jody

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great price and clean
2 nachten verbleven in april 2024
Reactie van Teryn Golden op 2 mei 2024
Thank you for your kind words, we look forward to seeing you again soon!

4/10 – Matig

Timothy

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Teryn Golden op 3 mei 2024
Thank you for completing our survey. In order for us to improve our hotel, we would like to know what went wrong with your stay. Please feel free to contact us with any suggestions on how we could do so.

8/10 – Goed

Elissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Teryn Golden op 2 mei 2024
Thank you for your valuable feedback.

4/10 – Matig

Anna

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Carpet was dirty and smells
1 nacht verbleven in april 2024
Reactie van Teryn Golden op 29 apr 2024
Thank you for sharing your experience. We sincerely apologize that we did not exceed your expectations during your stay. Your complaints are being addressed with our team in order to improve our hotel.

8/10 – Goed

Crystal, San Antonio

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Deposit not listed before booking.
1 nacht verbleven in april 2024
Reactie van Teryn Golden op 29 apr 2024
Thank you for staying with us and completing our survey. We apologize that you were not made aware of the deposit prior to your arrival. Our team has made note of this incident so that we may look into it. We hope to see you again the next time you are in our area!

8/10 – Goed

Loreatha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walls are too thin. I was in room 208. I could hear everything going on downstairs. My room was right above the customer service. Kids in room above me..constantly running. That's what it sounded like. The property itself is good.
1 nacht verbleven in april 2024
Reactie van Teryn Golden op 29 apr 2024
Dear Loreatha, Thank you for taking the time to complete our survey. Your feedback is invaluable to us and we use it to constantly improve our hotel. We hope to see you again the next time you are in the area.

6/10 – Redelijk

James, Huntsville

Zakenreiziger
Seems safe. Wood floors need better cleaning.
3 nachten verbleven in april 2024
Reactie van Teryn Golden op 29 apr 2024
Dear James,Thank you for taking the time to complete our survey. We are glad you enjoyed your stay and we will make note of your suggestions. We hope to see you again the next time you find yourself in our area.

6/10 – Redelijk

Steven

1 nacht verbleven in april 2024
Reactie van Teryn Golden op 14 mei 2024
Thank you for your valuable feedback.

6/10 – Redelijk

Erik

Zakenreiziger
Negatief: Personeel en service
See above
2 nachten verbleven in april 2024
Reactie van Teryn Golden op 23 apr 2024
Hello Erik, thank you for taking the time to complete our survey. Please reach out to us with any suggestions to make your experience better for the next time you are in the area! We hope to see you again very soon.

2/10 – Ontzettend slecht

Lindsey

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They canceled my reservation that we placed months in advance without notice. Had to find another hotel. Very unprofessional!
2 nachten verbleven in april 2024
Reactie van Teryn Golden op 23 apr 2024
Dear Lindsey, I'm truly sorry about the inconvenience that we may have caused you. We are reviewing what may have caused this very unfortunate event in order to improve our hotel. We hope that you will give us another opportunity the next time you are in the area.

8/10 – Goed

Candy

3 nachten verbleven in april 2024
Reactie van Teryn Golden op 13 mei 2024
Thank you for completing our survey. We hope to see you again very soon!

10/10 – Uitstekend

Keiry, San Antonio

1 nacht verbleven in april 2024
Reactie van Teryn Golden op 6 mei 2024
Thank you for responding to our survey. We are so glad that you enjoyed your stay with us.

6/10 – Redelijk

Katherine

1 nacht verbleven in april 2024

4/10 – Matig

Tracey

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Our room was very humid and had a very strong smell of carpet shampoo. It was so strong and overwhelming. They’ve tried to make my nimble cosmetic upgrades. I will say the staff was lovely, breakfast was nice.
1 nacht verbleven in april 2024

4/10 – Matig

Katherine

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The A/C emits a toxic smell that makes the room uninhabitable. Otherwise, bed was comfortable and facilities were adequate.
1 nacht verbleven in april 2024

8/10 – Goed

Edith

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good, clean and friendly. Also we enjoyed the breakfast.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Eric

Reisde met familie
Nice place with pool and bar
1 nacht verbleven in april 2024

10/10 – Uitstekend

Alicia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was pretty lovely, really enjoyed the stay here. Staff was helpful
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Raymond L, Ithaca

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place and friendly staff.
5 nachten verbleven in maart 2024

4/10 – Matig

Srikant, Nottingham

2 nachten verbleven in maart 2024
Reactie van Teryn Golden op 23 apr 2024
Thank you for completing our survey, we are sorry that you did not have the greatest experience at our hotel. If you do happen to have any suggestions on how we may improve our hotel, please don't hesitate to reach out to us.

8/10 – Goed

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good but outdoor light shine on window all night and curtains don't block all
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Alvaro Velazquez

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Marilyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was outstanding and the staff was very attentive and friendly. Management staff was accommodating during my long stay.
8 nachten verbleven in maart 2024

8/10 – Goed

Robin Michelle

Reisde met familie
Positief: Netheid, personeel en service
It was convenient.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Lori

Staff was very friendly and accommodating.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gabriel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Alvaro Velazquez

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice , clean , accesible and fast check in
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Juan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bar
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Jaimie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Roaches on my soap when I woke up freaking nasty
1 nacht verbleven in februari 2024

8/10 – Goed

Ngoc

I think everything ok
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Lucy

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Wonderful breakfast and staff
4 nachten verbleven in maart 2024

8/10 – Goed

Chris

Positief: Personeel en service
Hotel smells like wet dog.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jasmine

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024