Exterieur

Beoordelingen van Holiday Inn Express Hotel & Suites Bainbridge, an IHG Hotel

2.5 out of 5

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 186 van 403 beoordelingen" "
Gastenscore: 8 - Goed. 113 van 403 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 403 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 403 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 403 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wallace

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Rayan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel
2 nachten verbleven in maart 2024

10/10 – Uitstekend

M J

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very friendly staff!
2 nachten verbleven in april 2024
Reactie van Markiee op 29 apr 2024
Thank You so much for the 5/5 rating! WE here at Holiday Inn Express strive to be the best we can be for each and every single guest that stays here at our hotel. We appreciate the feedback and cannot wait to serve you again.

10/10 – Uitstekend

Hope

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always friendly staff to help you any way they can! Very clean, washer and dryer is nice to have as well! Who can beat an indoor pool on a cool night!! Love staying here!!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Britney

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Adrienne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome and clean. Great customer service. Front staff went above and beyond.
1 nacht verbleven in maart 2024

8/10 – Goed

Julio

Zakenreiziger
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The room trash can had litter and the bath sink is clogged.
1 nacht verbleven in februari 2024
Reactie van Tanya Orton Front Office Manager op 3 mrt 2024
Julio,I'm so sorry for the experience you had with us. I will make sure to pass this message along to our Maintenace and housekeeping supervisor. I hope your next experience with us can be better.

10/10 – Uitstekend

Jackie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prime. Room was clean, and comfortable. Breakfast was excellent! Highly recommend.
1 nacht verbleven in februari 2024
Reactie van Tanya Orton Front Office Manager op 27 feb 2024
Jacki,Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

4/10 – Matig

Demetria

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Heathet

1 nacht verbleven in februari 2024

8/10 – Goed

Jeremy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was peaceful!!!
1 nacht verbleven in februari 2024
Reactie van Tanya Orton op 6 feb 2024
Jeremy,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 – Uitstekend

Lorena

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
check-in was fast and easy, and all the staff from the front desk to breakfast was friendly and professional. It was quiet and I felt safe.
1 nacht verbleven in februari 2024
Reactie van Tanya Orton op 6 feb 2024
Lorena,Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 – Redelijk

Joshua

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Victoria

Reisde met familie
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

New

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Terribly dirty in the bathroom. If we had notnalready paid snd only needed one night because of a funeral, we would've gone somewhere else. 200.00 for a dirty room was not ok.
1 nacht verbleven in december 2023

8/10 – Goed

Victor

1 nacht verbleven in december 2023

6/10 – Redelijk

Tashia

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The bathroom shower wouldn’t drain out and the drain was rusty the shower head was covered in mildew and my room remote everything else was ok
1 nacht verbleven in december 2023

8/10 – Goed

Tiffany D.

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Avis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms and friendly staff
2 nachten verbleven in november 2023
Reactie van ap op 3 dec 2023
Dear Avis, Thank you for being our guest. We are delighted to know that we met your expectations. We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Charles

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van ap op 23 nov 2023
First and foremost thank you for being our guest and taking the time to let us know about your stay experience We are disappointed that we did not meet your expectations. We hope that you will give us another chance and show you that this experience was an exception.

8/10 – Goed

seyran

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Cathy, Jesup

1 nacht verbleven in november 2023

10/10 – Uitstekend

Ray

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good facilities and friendly for the price.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Hilda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very noisy several children in room above us. Noisy both night and morning.
2 nachten verbleven in oktober 2023
Reactie van ap op 20 okt 2023
first and foremost thank you for being our guest and taking time to leave us a feedback. We are sorry about the issue of the noise you had experienced during your stay. If you had notified the reception desk we would have looked into the room concerned. We apologize for the inconvenience this issue caused you.

8/10 – Goed

Terry

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Construction materials at entrance on North end.
3 nachten verbleven in oktober 2023
Reactie van AP op 19 okt 2023
Dear Terry,First and foremost thank you for being our guest and taking the time to send us a feed back of your stay. We use your feedback to improve our service delivery and training. We look forward to welcoming you back again at the Holiday Inn Suites Bainbridge , Georgia

10/10 – Uitstekend

stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sa
Very polite and kind during stay. Very rare these days
1 nacht verbleven in oktober 2023
Reactie van ap op 20 okt 2023
Dear Stephen First and foremost thank you for being our guest. We appreciate your feedback as it enables us to improove our standards. WE strive to make each guest stay execellent and we are delighted to know that we met your expectations!We look forward to welcoming you back again.

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

4/10 – Matig

Amy

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
This room was booked for FSU parent’s weekend… it was almost an hour away from FSU but the rooms in Tallahassee were so crazy expensive we had to go farther away to make it affordable. We paid almost $500 for 2 nights. Our room was not even close to being acceptable. It smelled like musty, moldy grossness. The carpet was damp and the humidity in the room was unbearable. The sink did not drain properly and there was black mold in the grout of the shower. I spoke to the staff…they were wonderful and came to look at the sink immediately. We ended up having to remove the stopper so that the water would drain out of the sink. We spent two sleepless nights in a damp, musty room. I hope that they deep clean this room before putting any more guests in it.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Joann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Lauryn

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a great place to stay but it is hard to get out of this town without private transportation. There are almost no options for publicly accessible transportation.
9 nachten verbleven in september 2023
Reactie van April S. op 19 sep 2023
Hi Lauryn,Thank you for your positive feedback on our property. We're glad to hear you had a great stay! I'm sorry about the transportation. Bainbridge is a small town. I'll pass along your thoughts to the city so that maybe in the future this is something they can look in to for our traveling friends. Thank you!

10/10 – Uitstekend

Robert

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and pleasant stay.
1 nacht verbleven in september 2023
Reactie van April S. op 15 sep 2023
Thank you so much Robert! We are so glad to know you enjoyed your stay. Have a wonderful weekend!

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van April S. op 13 sep 2023
Woo hoo!!Thank you!!

10/10 – Uitstekend

Dianne

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was nice clean there was a spot on edge of sheets otherwise it was good
1 nacht verbleven in september 2023

10/10 – Uitstekend

Mitchell

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room accommodations nice for this price range …staff was 6 out of 5 stars
1 nacht verbleven in september 2023

4/10 – Matig

Randall

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At check in my card was charged twice for incidentals and the clerk was rude checking us in. The property overall was not clean and my bed mattress was sunken in which caused me not to get a good night rest. Will not return again or recommend this hotel.
1 nacht verbleven in september 2023
Reactie van April S. op 13 sep 2023
Mr. Randall,I am so sorry for the issues you experienced during your stay. We would be happy to make this right for you. We strive to make every guest experience the best. We will look in to the issues you have presented here and rectify what needs to be. We hope you would choose to stay with us again and give us the opportunity to make this up to you. Please feel free to reach out to me for any questions or needs you may have. Thank you so much.

2/10 – Ontzettend slecht

Tracey

Negatief: Staat van de accommodatie en faciliteiten
Beds had dried blood stains in the sheets and the second room we were given had roaches crawling on the mattress.
1 nacht verbleven in augustus 2023
Reactie van AP op 23 aug 2023
Our staff had checked the room with the stated complaints. We did not find soiled linen as mentioned. Guest was moved to several rooms which guest had used. Money has been refunded

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van AP op 9 aug 2023
Dear Jamie,First and foremost thank you for being our guest and taking the time to send us a review of your stay. Our staff at Holiday Inn Express Bainbridge top priority is to make each guest stay exceptionally great. Hence we are delighted that we were able to meet your expectations. We look forward to welcoming you back soon.

8/10 – Goed

Linda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel and staff were great. The only problem was the people in the room next to us kept slamming the door which kept us up. I didn’t know who was doing it until finally I got up to check and saw them. I confronted them and they said they were leaving. It was nice and quiet afterwards.
1 nacht verbleven in juli 2023
Reactie van AP op 9 aug 2023
Dear Linda,Thank you for being our guest and taking the time to send us a review. We apologize for the noise issue you had encountered. Our staff works hard to make each guest stay exceptionally great. Once again thank you for staying with us and we look forward to welcoming you back soon.

10/10 – Uitstekend

stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van April S. op 13 sep 2023
Perfect! Thank you!

6/10 – Redelijk

Sharon

Zakenreiziger
Positief: Personeel en service
It was decent, seemed to be the best option in the area.
Reactie van ap op 27 jun 2023
Dear Sharon,Thank you for being our guest and taking time to give us a feedback. We will use your feedback to make improvements and train our team members. Thanks again for staying with us.

2/10 – Ontzettend slecht

Josie

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The lady at check in was extremely rude to my daughter and I. Then upon arrival in the room it was filthy. The toilet had black rings around the inside that looked like mold. Shower had hair in it
1 nacht verbleven in juni 2023

6/10 – Redelijk

DeAngela

Positief: Personeel en service
Negatief: Netheid
The room was dusty.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Jennifer

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best hotel in town
2 nachten verbleven in mei 2023

10/10 – Uitstekend

alfreda

10/10 – Uitstekend

Ferry

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The ac was a little too noisy, I thought it was a semi truck outside, until my wife corrected me and said that it was the ac, other than that the hotel was great
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Jacinta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023

8/10 – Goed

carrie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed swimming in the pool and sitting outside on the bench in the front of the hotel. The bed was very comfortable and I got good sleep. The lady at the front desk was very nice and I enjoyed talking with her. Couple of things I did not like the water pressure in the shower was not very strong and the little fan kept coming on because of the motion sensor that was aggravating.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Marcus

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay.
Great location right off of the main highway. Very clean hotel and rooms. The continental breakfast was one of the best I’ve had in a while. Andrew was also great during checkin.
1 nacht verbleven in mei 2023