Zitruimte lobby

Beoordelingen van Theatrum Hotel Baku

4 out of 5
Theatrum Hotel Baku
Mardanov Qardashlari Street, Baku, Baku

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 20 van 32 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 32 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 32 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 32 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 32 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

9,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Inna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Хороший отель, чистый, расположение великолепное, отзывчивый персонал, вкусный завтрак, уютно
1 nacht verbleven in mei 2024
Reactie van İsgender Memmedli Assistant Front Office Manager op 9 mei 2024
Дорогой Спасибо, что поделились отличным отзывом. Нам очень приятно узнать, что вам здесь все нравится, и мы все с нетерпением ждем возможности снова увидеть вас с нами в ближайшем будущем. С уважением, администрация

8/10 – Goed

LUCA

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice hotel and everyone very helpful...Samir n.1
3 nachten verbleven in april 2024
Reactie van İsgender Memmedli Assistant Front Office Manager op 2 mei 2024
Dear LucaThank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon at Theatrum Hotel Baku

10/10 – Uitstekend

Issam, Raleigh

4 nachten verbleven in april 2024
Reactie van İsgender Memmedli Assistant Front Office Manager op 2 mei 2024
Dear Issam Thank you so much for staying with us and sharing the great review. We look forward to welcoming you back to Theatrum Hotel again in the near future.

10/10 – Uitstekend

Tibah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location!
4 nachten verbleven in maart 2024
Reactie van İsgender Memmedli Assistant Front Office Manager op 12 apr 2024
Dear Guest, Thank you a lot for choosing us and giving us a perfect rating. We are glad to know you enjoyed your stay at Theatrum Hotel Baku. Also, please note that we have already added your preference to the profile to make sure your next stay will be perfectly arranged. Looking forward to meeting you again and hope to make your next experience with us memorable

10/10 – Uitstekend

SAMET

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Konumu, hizmet ve temizliği beklentimin üzerinde
Konumu, hizmet ve temizliği beklentimin üzerindeydi, iş için kısa bir konaklamada olsa çok memnun kaldık, bir sonraki seyahitimizde şüphesizki tekrar kalacağız. Resepsiyondaki arkadaşların güler yüzlülüğü için teşekkür ederim.
1 nacht verbleven in december 2023
Reactie van İsgender Memmedli Assistant Front Office Manager op 2 mei 2024
Dear Samet, Thank you so much for staying with us and sharing the great review. We look forward to welcoming you back to Theatrum Hotel again in the near future.

10/10 – Uitstekend

Özgür

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bakü
Otel muhteşem bir konumda merkezinde merkezinde Temiz rahat şehrin içinde olmasına rağmen oldukça sessiz güzel bir konaklama deneyimi oldu
3 nachten verbleven in oktober 2023
Reactie van Nazakat op 23 okt 2023
Değerli Sayın Özgür bey,Böylesine içten bir yorumu bizimle paylaştığınız için çok teşekkür ederiz. Sizinle ilgilenme şansımız olduğu ve konaklamanızdan memnun ayrıldığınız için çok mutluyuz. Kesinlikle bizimle bir sonraki konaklamanızı sabırsızlıkla bekliyoruz.Saygılarımla,Nazakat SuleymanovaSatış Müdürü

8/10 – Goed

Diana

2 nachten verbleven in september 2023
Reactie van Nazakat op 3 okt 2023
Dear Valued Guest,Warm Greetings from Theatrum Hotel Baku!Thank you for your kind review about property. On behalf of Theatrum Hotel Team, we sincerely appreciate your time and looking forward to meeting you again and hope to make your next experience with us memorable.Best Regards,Nazakat SuleymanovaSales Manager

8/10 – Goed

Evgeniia

Reisde met familie
No comments
I already wrote a recension about first week of my stay. Last portion of my impressions. Don't think to buy anything in the hotel!!! Last day I only asked where one can buy caviar in the city I mean title of shop, adress. They immediately told me they have certain contacts in supermarkets and can organise delivery of caviar in one hour directly to the hotel. I paid them in euros but in the evening they surprisingly told my order is cancelled but my refund goes in local currency as they changed euros in azerbaijan manats. Why? My aim wasn' t eIlxchange. I insisted that I want return euros as I gave them because obviously exchange rate was against me. Next day after many quarrels they finally gave my euros from the safebox which vere absolutely the same banknotes which I gave the previous day. So they haven' t changed them in the bank offfice as they told... can't believe that the goal is only to take some cash on rates difference. But afraid it is. Strange final episode and miserable behaviour Of course they remain nice smiling persons and hotel's location is fantastic
4 nachten verbleven in september 2023
Reactie van NAZAKAT op 2 nov 2023
Dear Valued Ms.Evgeniia,We're really disappointed the your feedback as resulted to fire the employee who acted against the hotel rights.We valued each guests and thriving to provide high-quality service.Take our sincere excuse for inconvenience you've faced during your stay.Sincerely,Nazakat SuleymanovaSales Manager

6/10 – Redelijk

Evgeniia

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Strange experience with fantastic location
Well fantastic place but they are so negligent!!! Firstly I payed for a week but I liked the location and decided to add other four days. The result is the whole first week I was sitting in plumbing issues as there was leaked pipe under the sink EVERY DAY!!!moreover bad smell out of tubes in bathroom. Chambermaids told all the room in the hotel have absolutely equal problematic state. They promised to solve it every day, I called them at night a I arrived and saw that water goes on the floor and my feet all the same and they fixed nothing. I quarreled as in similar situations in other hotels and cities they made a discount for inconveniences. Here no they were steady that they can offer only €20 for 11 days. Absurd! Every other day they forgot to change towels or tomorrow they give 10 bottles of water and 10 towels. All in all chaotic style of housekeeping that was my problem for the entire sojourn in Baku. But they are really very nice and sympatic laughing guys on the reception. The lobby is good, breakfasts also. But l regreted my extra four days here. I wanted to take money back for remaining two/vhree days and change hotel. Surprisingly impossible. Well strange bittersweet expirience
7 nachten verbleven in augustus 2023
Reactie van Nazakat op 7 sep 2023
Dear Valued Guest, Thank you choosing our hotel as your destination! We apologize for inconvenience you experienced during your stay. All the mentioned points were taken into consideration and reported to related departments. We truly valued each our guest and dissappointed you did not like your stay.Regards,Nazakat SuleymanovaSales Manager

10/10 – Uitstekend

BYEONGJU

4 nachten verbleven in mei 2023
Reactie van İsgender Memmedli Assistant Front Office Manager op 2 mei 2024
Dear ByeongjuThank you so much for staying with us and sharing the great review. We look forward to welcoming you back to Theatrum Hotel again in the near future.

10/10 – Uitstekend

Monica Elizabeth Ramos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. The staff was super friendly. The bedroom was a little small but I was fine with it. Breakfast was great with many choices. The whole neighborhood was nice with plenty stores and restaurants.
2 nachten verbleven in april 2023
Reactie van Bahruz Namazov op 10 jun 2023
Dear Ramos, Thank you for your kind feedback. We are very glad to know that you were satisfied with your stay. Looking forward greeting you at your next visit to Baku.Best regards,

10/10 – Uitstekend

Nurlan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2023
Reactie van İsgender Memmedli Assistant Front Office Manager op 2 mei 2024
Dear Nurlan, Thank you for taking the time to review your stay with us and were very glad to read you were pleased with the services rendered to you. Thank you again for choosing Theatrum Hotel for your stay in Baku and we look forward to welcoming you back soon.

8/10 – Goed

rochelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is in the middle of parks, shops and restaurants.
2 nachten verbleven in september 2022
Reactie van Nazakat op 10 sep 2022
Dear Valued Guest, Thank you for your kind review. Hope we'll welcome you again! Regards,Nazakat SuleymanovaReservation Manager

10/10 – Uitstekend

MAHA KHALID

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location. Very Good Breakfast. Nice rooms with exception of the standard rooms; no windows.
2 nachten verbleven in juli 2022
Reactie van Nazakat Suleymanova op 27 jul 2022
Dear Valued Guest, Thank you for your kind review. We hope to see you in our hotel soon! Regards, Nazakat Suleymanova Reservation Manager

8/10 – Goed

Sami

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2022
Reactie van Nazakat Suleymanova op 16 jun 2022
Dear Valued Guest, Thank you for your review!

10/10 – Uitstekend

Anar

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice, new hotel in city center! Good service.
1 nacht verbleven in november 2021
Reactie van İsgender Memmedli Assistant Front Office Manager op 2 mei 2024
Dear Anar, Thank you for taking the time to review your stay with us and were very glad to read you were pleased with the services rendered to you. Thank you again for choosing Theatrum Hotel for your stay in Baku and we look forward to welcoming you back soon.

6/10 – Redelijk

Ahmad

Reisde met een groep
Positief: Netheid
Just good
3 nachten verbleven in oktober 2021

6/10 – Redelijk

Marwan

Reisde met een groep
Good but can be better.
Air conditioning is turned to heating-only mode in October which requires opening the windows and that makes too street-noisy. Heaters are always on in the whole hotel hallways and if u turn it off in ur room they turn it back on. Bathroom smells and needs maintenance.
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

Gökhan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
süper bir oteldi
otel her açıdan çok mükemmeldi.hizmet temizlik güleryüzlü çalışanlar.konum olarak zaten tartışılmaz çok çok iyiydi.
5 nachten verbleven in augustus 2021
Reactie van Gulnura Baghirova op 9 aug 2021
Sevgili Gokhan bey, sizi tekrar agirlamakdan memnun oluruz.

2/10 – Ontzettend slecht

Mustafa

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kesinlikle tavsiye etmiyorum..
Otelin arka odaları klima konsollarının yanında gurultüden kulaklıkla uyumak zorunda kaldım dusa gırıcem aaaa sıcak su yok resepsyon ara sıcak su acsınlar odamı degıstırmek ıstedıgımde 30 manat fark ıstedıler sız sız olun pazarlık yapın 10 manatı kabul edıyolar malesef 4gun boyunca bu sıkıntı pazar gunu kahvaltı yapmayı unutun cunku kalmıyo yada sabah kuyruga gırersenız belkı bı kac dometes vs yıyebılırsınız personeller gayet ılgılı fakat onlarında elınden gelen bu Yorumu ikinci defa yazıyoruz bu arada nedense site gerçekten ne düşündüğümüzü paylaşmak istemiyor
4 nachten verbleven in juli 2021

10/10 – Uitstekend

Arzu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2021

10/10 – Uitstekend

EDUARD

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Комфортабельный небольшой отель в самом центре
Небольшой отель в самом центре - пару минут пешком до площади фонтанов и минут 5 до старого города. Расположен у сквера на тихой пешеходной улице. Номеров немного - поэтому в отеле тихо и спокойно. Номер хорошо отремонтирован, хороший интернет, чайник с чаем и кофе, бутилированная вода каждый день. Халаты, тапочки. Телевизор с множеством каналов. Санузел хороший. Завтраки отличные. Заселение очень быстрое.
2 nachten verbleven in maart 2020

10/10 – Uitstekend

Samina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Central Hotel and staff in Baki!
So this was our 4th trip to baki. Having stayed at the top hotels in Baku, very last min we decided to check into Theatrum which is in the heart of Nizami street. U get out and it's restaurants and full of life. Rooms are good but make sure to go for the deluxe rooms. They hv a lovely restaurant right below. Their lobby and coffee shop area is gorgeous. Now the best part the staff / team - Front office manager Mr. Azer Mirzaliev who took care of us like we were VIPs. He was the most amazing manager we hv ever come across. Was helpful throughout and ensured we hd all the comfort during our stay right upto wen we were leaving. A smiling face always leave a mark on our minds n he is one of those. Another one on the list is Right, Gulnoor, Elnara, and the most outstanding security person who is always standing ensuring we are all safe. Thank you for the bful experience. Rest assured we r def coMing back to stay at this property just bcz of this wonderful team. Keep up the great work Azer as you are leading by example!
4 nachten verbleven in januari 2020

8/10 – Goed

Khaled

3 nachten verbleven in november 2019

10/10 – Uitstekend

Dimitrios, Athens, Greece

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing location, great accomodation, very friendly and efdicient staff
3 nachten verbleven in november 2019

8/10 – Goed

Mona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
الاقامه كانت رائعه
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2019