Hi Morgan, I am very glad to hear that you enjoyed your stay. Hotel staff do not arrive at the hotel until around 9am so an employee would be accessing your room early in the morning. I am going to investigate and audit the lock history during your stay with us. You are so right, and I wish everyone was as understanding that there is not much we can do about kids being loud; that’s a parenting issue, with that being said.... If reported we will investigate, if found the room(s) will get 1 warning, should it happen again at any point they will be removed from the hotel. We want very much to ensure that all our guests have a great stay with us. We are currently waiting for the county to approve our plans for our new kitchen, once complete we will be able to provide a menu with more choices. We appreciate your comments, we thank you for the 5/5 rating and espically look forward to seeing you again.

Hi Donald, thank you recongizing our excellent customer service, we hope to welcome you back soon.

Hi Loirdensky, thank you for the 5/5 rating we appreciate it, hope to see you again soon.

Hi Kevin, thank you for the 5/5 score and our favorite words "Enjoyed my stay there. Will return." See you again soon!

Hi Elio, thank you for the 5/5 rating we appreciate it. Hope to see you again soon

Hi Mohammad, thank for your kind words and the 5/5 score, we hope to see you again real soon.

Hi Megan, thank you for your kinds comments we really appreicate you sharing that you found our "Staff was amazing and always helpful. Hotel was very clean" We hope to see you again soon.

Hi Barbara, The “Pot” odor is a problem for all business and public spaces, with it now being legal the government has tied our hands even more. Please understand that just because you smell it does not mean it is being smoked in the hotel, we are very aggressive about our smoking policy. Marijuana is not permitted to be smoked on hotel property, if a guest is found they will be removed from the property without warning, an uncooperative guest will be removed with police assistance. This skunk smell is like a bad perfume or cologne, it lingers for quite some time. When notified we do have a special enzyme spray, that will help dissipate the odor quickly. We certainly apologize; we are doing our best we can to fight this odor and act within legal limits. Be assured everyone here is with you on this and we are sorry that another guest disrupted your stay.

Hi John, thank you for the 4/5 rating we are very glad you had a "Comfortable for a night" and enjoy our staff and breakfast. We hope to see you again soon.

Hi Sharmane, thank you for the 4/5 rating, hope to see you again soon.

Hi Marisol, thank you for the 4/5 score, we hope to see you again soon so we can earn the 5/5 on your next stay.

Hi Nilsa, thank you for the 5/5 star review

Hi Zack thank you for sharing your experience with your stay here at Best Western Laurel. We look forward to seeing you again.

Hi Carol, thank you for sharing your experience here at Best Western Laurel. Re-fresh of towels after housekeeping hours is done at the front desk, I do apologize for the inconvenience. Housekeeping service is completed every 3 days, should a guest like to have additional service we can schedule this for you at the front desk until 2pm daily.

Hi Roe, thank you for the 5/5 rating, we look forward to seeing you again soon.

Hi Daryl, thank you for the 5/5 rating we look forward to seeing you again soon.

Hi Kashawn, thank you for your review and sharing your suggestion, we currently provide 50" HD Televisions, with 92 stations for viewing. We are glad you enjoyed your stay with us and hope to see you again soon.

Hi Jamie, thank you for the 5/5 review score, we hope to see you again soon.

Hi Abdelkader, thank you for the 4/5 rating you gave our hotel we very much appreciate it. We hope to see you again soon.

Hi Charles, thank you for your review. But it looks like we did not fully meet your expectations and we apologize. Without any comments it is difficult for us to understand where we went wrong. Perhaps in the future you would leave a comment for us.I would like to provide you with some insight on how review scores in all categories are read by Best Western and this hotel. The easiest way to define the scoring process is to use the analogy of a traffic light. A score of 4 or 5 is considered GREEN, 3 is YELLOW (a warning) and 2 and below is RED (a failure). WE do look forward to seeing you again.

Hi Kory, I am a bit confused here, as we do not show you staying at our hotel, we do see a reservation for June that has been canceled. I am not sure why you would do a review on a hotel where you did not stay and everyone here works very hard to provide our guests an great stay. Its a shame..... If we did something wrong we are strong enough to own it and make it right!

Hi Abdelkader, thank you for the 4/5 star review, hope to see you again.

Hi Zhigiang, Thank you for sharing your experience during your recent stay. It appears that you are sharing this now instead when you experienced the issue when we could have assisted you and made a difference. Communication is key to everyone having a positive guest experience, which is a priority for us. We do hope to see you again soon.

Hi Scott, thank you for sharing you experience with your recent stay we appreciate your feedback. Hope to see you again soon

Hi Pascale, I do apologize that you did not enjoy your stay with us, it is not something we like to hear. We are sorry that you did not find options to your liking at breakfast. We use only quality branded items purchased from safe and reputable suppliers, to say our breakfast food is sub-standard is simply not true. Communication is key to a great stay, should a guest come across a disruptive guest, one needs to report it to the front desk. While the hotel or its employees cannot control others, nor can we control what goes on in the room, we will investigate and make a single attempt to quite things down, should it persist, we will call Laurel Police and have the guests removed from the hotel. Over the years we have found unfortunately that some in today’s society appears to have a lack of courtesy and respect for others by being considerate; from parents letting children run around unsupervised in the corridors screaming to adults basically doing the same and slamming doors. We apologize and fully understand the frustration we feel that same frustration!

Hi Donna, thanks for the 4/5 review, hope to see you again soon.

Hi Joanna, thank you for sharing your experience with us and be assured that we take all comments seriously. We currently have our maintenance engineer looking into the hot/cold water issue you brought up. Yes, our doors are very heavy; they are a highly rated fire door for your safety, but doors do not bang themselves, and I am sorry that other guests caused that disturbance. When issues are brought to our attention, we will take action to correct the issue without getting you involved, did you report the TV noise? Thank you again, and we do hope to see you again soon.

Hi Nashea, I see that you stayed with us for 4 nights and we do appreciate your business, however I do not see that you reported any issue during your stay. Communication is key to everyone having a great stay, by being silent you only deny yourself that stay and us the ability to assist you. Unfortunately, a review score of a 1 doesn’t help anyone; without you sharing your experience with us we cannot learn from it or correct the issue. Perhaps you would not mind contacting Mike the General Manager and provide him some insight.

Hi Sharmane, I am very sorry to hear that other guest disrupted your stay with us. We are looking into way that we can lessen that sound. WE do appreciate your understanding.

Hi Novita, WE are glad you found the room clean and we do offer both pork and turkey sausage, we may have been temporally out, just ask the attendant. The hotel did get a complaint about a guest dispute and we took immediate action and the guest was removed by the Laurel Police Department. We do apologize for their poor behavior.

Hi Geralde, thank you for your kind words we are always glad to hear that our guest found the room "was clean and the staff was friendly". We hope to see you again soon.

Hi Josh, thank you for sharing your experience here at Best Western Laurel. We are very glad you found out hotel to be a nice property with clean rooms and a friendly and helpful staff. By scoring us they way you did you are helping us to meet our goal of being in the top 20% of all Best Western Hotels worldwide and we are not far off from obtaining that status. We appreciate you. Stay Safe!

Hi Yolanda, thank you for your review score 4/5 we truly appreciate it, we hope to see you again soon.

Hi Terri, thank you for your review score 4/5 we truly appreciate it, we hope to see you again soon.

Hi Amet,I am very sorry to hear that you had a negative experience during your stay with us. We are very disturbed and surprised about your comments. As you read our reviews here on Expedia and other sites we are continually praised for our clean rooms and customer service. Floyd, one of our front desk agents spoke to you just yesterday (4-3-24) and you made no mention of these issues until now. When you choose not to communicate you only deny yourself a great stay and the hotels the ability to assist you. Your scores are not just a score, our hotel truly cares about your experience. The housekeeping manager is looking into the cleaning of the room and reviewing photographs taken during the inspection prior to your arrival, we also found that there was NO “dog poop” in the location you state or by any other entrance. What we did find was a brown blotches of adhesive that was used in the renovation of the hotel entrance, we can see how if you look at it quickly one might assume what you did. We appreciate your comments although we may disagree with them, they do keep us on our toes. We only wished that you would have communicated with us during your stay and not afterwards so we could have provided you with the stay you expect from the Best Western Laurel.

Hi June, thank you for the 5 star review, we look to see you again soon,

Hi Solomon, thank you for your review, we hope to see you again soon.

Hi Stephanie, Thank you for the 4-star review, we really appreciate it. We hope to see you again soon, so we may continue to provide you with our great customer service, clean and safe rooms, complimentary hot breakfast the opportunity, free wi-fi, free parking and the opportunity to earn that 5th star. Have a great day!

Hi Alexander, We are very glad to feel that you felt safe at our Best Western Hotel and enjoyed your stay. We hope to see you again soon.

Hi Tom, thank you for sharing your experience with your recent stay here at Best Western Laurel. We are glad to hear that you enjoyed your stay and found “The hotel is clean, quiet and priced well..” We hope to see you again soon!

Hi Brittany, thank you for the 5 star review, we hope to see you again soon.

Hi Teresa, Thank for your review and sharing your experience. We hope to see you again soon.

Hi Kenneth, thank you for the 5 star review, we hope to see you again soon.

Hi Sabina, thank you for sharing your experience with your most recent stay with Best Western Laurel we are glad that you found our "Staff courteous and friendly" and we appreciate you recommending us to others. We hope to see you again soon.

Hi Jeanne, we are happy to see the you found our "Staff friendly and helpful." Thank you for sharing your experience and we hope to see you again soon.

Hi Kurt, Thank you for the 5 star review, we hope to see you again soon.

Hi Tamika, thank you for your review and we hope to see you again soon.

Thank you for your review and we hope to see you again soon.

Hi Shaneka,Thank you for your review and we are sorry to see that we did not meet your expectations. A score of 1 is just that a 1; without communication we do not know where we could have made your stay more enjoyable. I reviewed your reservation and saw no reported issues. When you choose not to communicate you only deny yourself a great stay and the hotels the ability to assist you. Your score is not a score that our hotel typically receives, perhaps you would care to give us a call and share your experience with our General Manager Mike.

Hi Matthew, thanks for the 4 star review. Hope to see you again soon.