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Beoordelingen van Hilton Garden Inn Columbia

3 out of 5
Hilton Garden Inn Columbia
8241 Snowden River Pkwy, Columbia, MD

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 433 van 922 beoordelingen" "
Gastenscore: 8 - Goed. 273 van 922 beoordelingen" "
Gastenscore: 6 - Redelijk. 118 van 922 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 922 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 922 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gracias por todo
1 nacht verbleven in mei 2024

8/10 – Goed

Binh, Zionsville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location with nearby dining and food options. Close to freeway access.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was knowledgeable, helpful and very friendly. The rooms are clean. They were very accommodating to my special needs daughter. I would recommend this hotel to anyone
2 nachten verbleven in mei 2024

8/10 – Goed

Binh, Zionsville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was clean. Dining options in walking distance of hotel. Pool was small, but adequate. Hot tub. Coffee in lobby in morning available for guests.
3 nachten verbleven in mei 2024
Reactie van AJG op 23 mei 2024
Thank you for the positive feedback Binh!

10/10 – Uitstekend

Mandi J

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff!
2 nachten verbleven in mei 2024
Reactie van AJG op 23 mei 2024
We really appreciate the perfect review Mandi!

10/10 – Uitstekend

Gabrielle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so nice and our room was clean . Parking was extremely easy.
1 nacht verbleven in mei 2024
Reactie van AJG op 23 mei 2024
Thank you for shouting out our staff Gabrielle!

10/10 – Uitstekend

Michele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
L
1 nacht verbleven in mei 2024
Reactie van AJG op 15 mei 2024
Thank you for the perfect review Michele!

8/10 – Goed

Tawana

Positief: Personeel en service
My stay was good. Nothing spectacular. Front desk staff were friendly and helpful!
3 nachten verbleven in mei 2024
Reactie van AJG op 13 mei 2024
Thank you for the positive feedback Tawana!

10/10 – Uitstekend

Aram

Reisde met familie
Positief: Netheid, personeel en service
safe area close to dining
1 nacht verbleven in mei 2024
Reactie van AJG op 13 mei 2024
We really appreciate the great review Aram!

8/10 – Goed

Azleen

Reisde met partner
Positief: Netheid, personeel en service
The staff was very friendly and helpful. The hotel needs a few upgrades which the staff had already mentioned was in the works. Would stay there again.
3 nachten verbleven in mei 2024
Reactie van AJG op 8 mei 2024
Thank you for taking the time to review your most recent stay with us Azleen. I'll be sure to share your feedback with our entire team. Have a great week!

6/10 – Redelijk

Claire

Positief: Netheid
As above -
1 nacht verbleven in april 2024
Reactie van AJG op 29 apr 2024
Thank you for taking the time to review your most recent stay with us Claire. We thank you for choosing the Hilton Garden Inn Columbia and hope to see you again soon!

4/10 – Matig

Claire

There was no room immediately available - The room assigned be was apparently occupied - it took at least 30-40 minutes to find me a room - th
1 nacht verbleven in april 2024
Reactie van AJG op 5 mei 2024
We sincerely apologize for the inconvenience you experienced Claire. I'll be sure to share this information with out entire operations team. Have a great week!

6/10 – Redelijk

Steven, Carolina Beach

Reisde met huisdieren, Reisde met partner
It was a average hotel a little out dated compared to other properties I have stayed at.
3 nachten verbleven in april 2024
Reactie van AJG op 22 apr 2024
Thank you for taking the time to give us your honest feedback Steven. I hope that you can give us another chance to make it right.

4/10 – Matig

Jawaun

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My room shower made a loud whistle noise and was leaking from the shower head .. the bathroom had ants crawling on the floor and over the toilet seat.
2 nachten verbleven in april 2024
Reactie van AJG op 15 apr 2024
Jawaun- I sincerely apologize for the issue you experienced in the bathroom/shower. Please be assured that this will be addressed immediately with our engineering team.

10/10 – Uitstekend

Angel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good. Clean.
1 nacht verbleven in april 2024
Reactie van AJG op 9 apr 2024
We really appreciate your positive review Angel. We're glad that you enjoyed your recent stay and hope to see you again soon!

6/10 – Redelijk

Tamara

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van AJG op 1 apr 2024
Thank you for taking the time to give us your honest feedback regarding your most recent stay with us Tamara. We hope that you can give us a chance to make your next visit perfect!

2/10 – Ontzettend slecht

Donald, Caseyville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They staff was nice. The stay was horrible, the whole weekend there were tons of kids staying there. They were running up and down the hallways at night for hours. The parents sat in the lobby drinking the whole time and didn’t care what the kids were doing. The kids were even very disrespectful to the staff that was working. And I guess the GM of the building didn’t care because the staff called him after they got several of complaints about the kids. and nothing was done about it.
3 nachten verbleven in maart 2024
Reactie van AJG op 24 mrt 2024
Thank you for taking the time to give us your honest feedback regarding your stay Donald. We will make sure to address your concerns with our entire Operations Team.

10/10 – Uitstekend

Dwight

1 nacht verbleven in februari 2024
Reactie van AJG op 28 mrt 2024
Thank you for the perfect review Dwight!

10/10 – Uitstekend

Moya

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice area Staff was extremely friendly and courteous. Easy access to highways . Room was clean and spacious. Only thing I can say negative was our room had a very leaky window . It was raining all day and window area was dripping water on the ledge . Was not an issue really. I did let them know they had a pretty bad leak .
2 nachten verbleven in maart 2024
Reactie van AJG op 24 mrt 2024
We really appreciate such a positive review Moya!

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything you want for a night’s stay!
1 nacht verbleven in maart 2024
Reactie van AJG op 24 mrt 2024
Thank you so much for the perfect review Brian!

10/10 – Uitstekend

Mario

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and clear lighting on parking lot
1 nacht verbleven in februari 2024
Reactie van AJG op 24 mrt 2024
Thank you for the awesome review Mario!

4/10 – Matig

Karen

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Need to update was old and smelly
1 nacht verbleven in december 2023
Reactie van AJG op 24 mrt 2024
Thank you for taking the time to give us your honest feedback regarding your stay Karen. We will make sure to address your concerns with our entire Operations Team.

10/10 – Uitstekend

jeffrey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van AJG op 24 mrt 2024
Thank you for the perfect review Jeffrey!

8/10 – Goed

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beds are terrible but otherwise great.
The hotel was easy to book and thankfully had all their facilities up and working at the time. Unfortunately while the room accomodations weren't bad - the bed was very uncomfortable and far too firm. That being said - overall not a bad place.
1 nacht verbleven in februari 2024
Reactie van AJG op 24 mrt 2024
We are sorry that you were not pleases with your guest room bed Brian. I will personally address your concerns with our staff.

10/10 – Uitstekend

Mr.Tr

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I will always visit this hotel due to work, I wish all hiltons were this quiet and clean. All staff was alert and ready to help. Location, Location, Location.
1 nacht verbleven in februari 2024
Reactie van AJG op 24 mrt 2024
Thank you for the perfect review Mr. T!

6/10 – Redelijk

Robert

Zakenreiziger
Positief: Netheid, personeel en service
LOVELY STAFF, DATED BUT SOON TO BE REMODELED HOTEL
I'm hesitant to leave anything other than a glowing review for this property because the staff from Lionel the manager on down was uniformly lovely, but several things need to be mentioned: This is a really dated HGI, it's getting a comprehensive refresh in the spring. Hopefully it will include the TVs, in 2024 you expect to be able to easily use your streaming services in-room. Then there's the matter of the breakfast—if you're going to charge $12.50 for it, you should serve something that isn't hugely inferior to what you'd get at a Hampton Inn. Yeah, I get that the HGI is supposed to be slightly up-market, and they charge for breakfast, but the sheer mediocrity of it coupled with the $12.50 charge just really bugged me. That said, I'm sure the re-model of the hotel this spring will elevate the property to the level of the wonderful staff.
2 nachten verbleven in januari 2024

8/10 – Goed

Cristina

1 nacht verbleven in januari 2024
Reactie van AJG op 24 mrt 2024
Thank you for the great review Cristine! We hope that you can visit us again in the near future!

10/10 – Uitstekend

Sabrina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in januari 2024

8/10 – Goed

Virender

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

4/10 – Matig

Alex Y

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rude front desk
3 nachten verbleven in december 2023

6/10 – Redelijk

Kianna

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice and clean. Some things in the room didn't work, i.e. remote, lamp. Breakfast was pretty good, $12.50 per person.
1 nacht verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business Travel
Everything was clean and accomodating!!!!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Bruce

Reisde met familie
Positief: Voorzieningen
1 nacht verbleven in december 2023

6/10 – Redelijk

Dianne

Positief: Voorzieningen
My phone was inoperable. I was not offered an option to move to another unit. Wifi did not work with device. This location needs an upgrade old furniture with spots. Staff did not answer phone. However, they are getting an upgrade. Nice lobby
2 nachten verbleven in december 2023

8/10 – Goed

fern

3 nachten verbleven in november 2023

6/10 – Redelijk

Linda

Positief: Netheid
Disappointed
I received a welcome email stating we would receive a breakfast voucher at check in, but was told they were no longer available. The shampoo dispenser was empty, which was not evident until the shower had commenced. A lack of hand soap.
2 nachten verbleven in november 2023
Reactie van Front Office Team op 13 nov 2023
Good day is there any way you can send me a screenshot about the hotel giving you breakfast vouchers. We don't offer free breakfast unless it's included in your rate.

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My only negatives are * the bathroom shower curtain did not fit so water went all over * no body wash, shampoo and conditioner
2 nachten verbleven in oktober 2023
Reactie van Front Office Team op 13 nov 2023
Good day thank you for letting us know. We will look into this matter.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great accommodations, professional and helpful staff all around
1 nacht verbleven in oktober 2023
Reactie van Front Office Team op 13 nov 2023
Thank you for staying with us. And we also for the GREAT score.

10/10 – Uitstekend

Mark, Raleigh

1 nacht verbleven in oktober 2023
Reactie van Front Office Team op 20 nov 2023
Thank you for staying with us.

10/10 – Uitstekend

Ernest

Great
1 nacht verbleven in oktober 2023

6/10 – Redelijk

kevin, East Providence

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Suite we booked not available at check in. Staff was great about finding us a room and a credit for the difference. However replacement room had 2 full beds instead of king so the wife and I had to sleep in separate beds for the trip as we couldn't get comfortable in ours. Again staff was great and hotel was fine. But booking system needs to be upgraded so this doesn't happen.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Ayobami

2 nachten verbleven in oktober 2023

8/10 – Goed

kyunghee

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
미숙한 직원
호텔시설은 좋은데 이미 사전 지불완료된 숙박인데 직원의 미숙함으로 숙박료 지불을 요청함
1 nacht verbleven in september 2023

10/10 – Uitstekend

Caitlyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

10/10 – Uitstekend

Freida

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

6/10 – Redelijk

William

Reisde met huisdieren, Reisde met familie
Positief: Netheid
The place was showing its age, but clean. The staff was polite and courteous when approached, but otherwise seemed like they wanted to avoid you. The room was sparse, but adequate. The coffee maker only had decaf and was not serviced during my stay but at least I could get coffee in the lobby. . There was no guidebook to explain how to use the phone or the Wi-Fi or any of the features in the room; had to go down to the front desk for details on Wi-Fi access. The grounds were nicely maintained and parking was easy.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
In town for the night
Overall, really nice place. Clean and comfortable, staff was friendly, close to major highways. The only 2 small things were: the bedside lamp socket was broken off from the lamp itself and the toilet was slow to flush and fill. Nothing major though.
1 nacht verbleven in september 2023

10/10 – Uitstekend

debra

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
ZZ Top Lynard Skynyrd 🤘 Trip
Loved the Hilton garden inn.Clean, very comfortable, friendly employees great hotel.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Merribeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a fabulous location. The staff was friendly, helpful, and professional. The lobby has a homey feel and people use it for all types of activities. The breakfast was a buffet that was $13.00 that was amazing food. It was close to BWI & has easy access to all of Columbia. It was a great stay.
2 nachten verbleven in augustus 2023