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Beoordelingen van Sleep Inn Columbia Gateway

2.5 out of 5
Sleep Inn Columbia Gateway
8145 Washington Blvd, Jessup, MD

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 134 van 363 beoordelingen" "
Gastenscore: 8 - Goed. 134 van 363 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 363 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 363 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 363 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good, nice room and beds were ok
Reactie van General Manager op 9 jul 2016
Thank you for your feedback. We appreciate you and hope to see you again soon. Take care.

6/10 – Redelijk

Kennedy

Reisde met familie
Negatief: Personeel en service, voorzieningen
Staff rude
2 nachten verbleven in mei 2024
Reactie van Ms. Patel op 22 mei 2024
Dear Kennedy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Uitstekend

Nick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Though we could not stay the service was very good.

8/10 – Goed

Tandy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was really accommodating for our large group. The only suggestion is cleaner bed sheets.
2 nachten verbleven in mei 2024
Reactie van Ms. Patel op 21 mei 2024
Dear Tandy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

6/10 – Redelijk

Joseph

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was nice but my room was very dirty and decor was dated.
2 nachten verbleven in mei 2024
Reactie van Ms Patel op 20 mei 2024
Dear Joseph,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff eas very friendly gave us suggestions to eat
2 nachten verbleven in mei 2024
Reactie van Ken op 20 mei 2024
Dear Nicole,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

4/10 – Matig

Shahryar

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not going back
1 nacht verbleven in april 2024
Reactie van Ken op 11 mei 2024
Hello Dear,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

6/10 – Redelijk

Ava

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Decent
1 nacht verbleven in mei 2024
Reactie van Ken op 6 mei 2024
Dear Ava, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Uitstekend

Maria Ignacia

1 nacht verbleven in april 2024
Reactie van Ken op 15 mei 2024
Dear Maria,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Uitstekend

Ugur

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Ken op 6 mei 2024
Dear Ugur, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,General ManagerSleep Inn Columbia Gateway

8/10 – Goed

Oscar, Hialeah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great wonderful friendly staff
4 nachten verbleven in april 2024
Reactie van Ken op 16 apr 2024
Dear Oscar, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. We sincerely appreciate and value your feedback as a Guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 – Goed

Daniel

1 nacht verbleven in april 2024
Reactie van Ken op 30 apr 2024
Dear Daniel,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Uitstekend

Ariel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place
4 nachten verbleven in maart 2024
Reactie van KEN op 15 apr 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

10/10 – Uitstekend

John

Very clean and friendly!
1 nacht verbleven in maart 2024
Reactie van Ken op 30 mrt 2024
Dear Brayan,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

4/10 – Matig

Love

2 nachten verbleven in maart 2024
Reactie van KEN op 15 apr 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

6/10 – Redelijk

TANU

1 nacht verbleven in maart 2024
Reactie van Ken op 30 mrt 2024
Dear Tanu,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

8/10 – Goed

Carole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Allen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel for the price, clean rooms friendly staff

8/10 – Goed

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and Comfortable
Check in was a slow process. Attendant was on the phone making a reservation over ten minutes and kept talking. One other person was trying to check in also. That’s a long wait when you’ve been driving all day and are exhausted.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Antonio, norwalk

14 nachten verbleven in december 2023

10/10 – Uitstekend

Ariana

Zakenreiziger, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family had to make a last minute reservation and we were accommodated. I love that they don’t have a crazy high incidental fee like other places. My kids loved the room and the continental breakfast was enough to get our day started. Room was under $100 so no complaints here.
1 nacht verbleven in december 2023

6/10 – Redelijk

Paul

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
2 nachten verbleven in december 2023

10/10 – Uitstekend

Darnay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sleep Inn Management op 12 dec 2023
Thank you for your feedback! We appreciate you!

4/10 – Matig

louis

1 nacht verbleven in november 2023

10/10 – Uitstekend

Elva

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was great. The only thing that disappointed us was the breakfast.
1 nacht verbleven in november 2023
Reactie van Mrs .Patel op 30 nov 2023
Thank you for staying with sleepinn ,Jessup-Maryland . Your feedback is important .We will improve Breakfast .

8/10 – Goed

Epiphany

2 nachten verbleven in november 2023
Reactie van Mrs Patel op 29 nov 2023
Thank you for stay with sleepinn ,Jessup-Maryland . We appreciate your bussiness .

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Sleep Inn Management op 19 nov 2023
Thank you for your feedback, we appreciate you!

8/10 – Goed

Chanh

Positief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Sleep Inn Management op 19 nov 2023
Thank you for your feedback. We appreciate you!

6/10 – Redelijk

Susan

Reisde met familie
Positief: Personeel en service
Several, but not all employees, we very nice. We had several broken items in our room. Poor maintenance.
6 nachten verbleven in november 2023
Reactie van Sleep Inn Management op 19 nov 2023
Thank you for your feedback. We appreciate you! Please in the future be sure to bring any and all issues to the front desk right away so that we may address your concerns and provide you with a more comfortable stay with us.

10/10 – Uitstekend

jose, CLEVELAND

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Eveything was good staff amaizing maybe a better hot breakfast but overall great place
2 nachten verbleven in november 2023
Reactie van Sleep Inn Management op 19 nov 2023
Thank you for your feedback. We appreciate you! Please accept our apologies for not having a hot breakfast, we will continue to do our best to serve FREE breakfast daily.

10/10 – Uitstekend

Nayda

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Mattress need replacement, you can tell it's an old spring mattress. Shower was clogged. Microwave didn't have the glass rotation plate and didn't work properly. Everything else was fine
1 nacht verbleven in november 2023
Reactie van Sleep Inn Management op 19 nov 2023
Thank you for your feedback, we appreciate you! We will be happy to look into the issues you have brought to our attention.

8/10 – Goed

Dawn

1 nacht verbleven in november 2023
Reactie van Sleep Inn Management op 19 nov 2023
Thank you for your feedback, we appreciate you!

2/10 – Ontzettend slecht

Ronnette

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Its out dated dust and mold . We literally transferred to 3-4 different rooms we only stayed because it was getting late and was tired 😫 But this facility needs serious cleaning and upgrades. Oh and i forgot tv aint work . Just terrible experience wouldnt recommend to anyone
1 nacht verbleven in oktober 2023
Reactie van Sleep Inn Jessup op 2 nov 2023
Thank you for your feedback. We appreciate you.

8/10 – Goed

Cathy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable stay.
2 nachten verbleven in oktober 2023
Reactie van Sleep Inn Management op 2 nov 2023
Thank you for your feedback. We appreciate you! I am happy to learn you enjoyed your stay with us!

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean, nice room. Friendly staff.
2 nachten verbleven in september 2023
Reactie van Sleep Inn Management op 21 sep 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD. We look forward to serving your future lodging needs.

8/10 – Goed

Tedd

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Sleep Inn Management op 4 sep 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD! We appreciate you. I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 – Uitstekend

Radu-Cornel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and staff friendly
1 nacht verbleven in september 2023
Reactie van Sleep Inn Management op 3 sep 2023
Thank you for your feedback. We appreciate you. I am happy to learn you enjoyed your stay with us at the Sleep Inn in Jessup MD. We look forward to seeing you again in the near future. Until then, take care!

10/10 – Uitstekend

Vedang

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and clean hotel
8 nachten verbleven in augustus 2023
Reactie van Sleep Inn Management op 21 aug 2023
Thank you for your feedback regarding your recent stay with at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you the next you visit the Jessup area! Take care!

10/10 – Uitstekend

linda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was nice
2 nachten verbleven in augustus 2023
Reactie van Sleep Inn Management op 21 aug 2023
Thank you for your feedback, Linda regarding your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and look forward to seeing you next time you're in the Jessup area! Take care!

8/10 – Goed

Paul

Reisde met een groep
Positief: Personeel en service
The air conditioner filters need to be cleaned and more TV stations would be good. Other than that it was a pretty pleasant day.
3 nachten verbleven in augustus 2023
Reactie van Sleep Inn Management op 15 aug 2023
Thank you for your feedback regarding your stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay with us. We look forward to seeing you in the near future. Until then, take care!

2/10 – Ontzettend slecht

nancy

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hookers, pimmps and their clients coming and going. Noises from the hooking rooms had us trying to explain to our SCHOOL AGED children what they were without giving them the real story. No maid service for 3 days so I finally had to ask for at least clean towels by the 4th day.
4 nachten verbleven in augustus 2023
Reactie van Sleep Inn Management op 31 aug 2023
Thank you for your feedback. We apologize for not exceeding your expectations. In the future, should you see something of this nature, please be sure to notify the front desk right away. We do not tolerate such behavior. Regarding room service, this is correct we do not offer room service to stay over rooms on Saturdays and Sundays. Thankfully our front desk is staffed 24 hrs. a day to be able to give you anything you may need or request for your room. We hope your next visit to the Jessup, MD area is a better one. Take care.

4/10 – Matig

Jacqueline

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service
Poor Customer Service
The staff was rude. The front desk clerk was cleaning when I entered the lobby. He continued to clean while I stood there waiting. After about 2 minutes, he says I will be with you in a minute. He continued to clean then left the lobby. A few minutes later a woman comes and asks if she can help me. She wasn’t pleasant. I was asked to pay a $100 incidental fee. That was not explained prior to my stay. No other Sleep Inn has asked me for a deposit. The room I was given had two microwaves. One was unplugged. The tiles in the bathroom were broken which made the floor uneven. The linens were dingy. I will not return to this location again.
1 nacht verbleven in augustus 2023
Reactie van Sleep Inn Management op 3 sep 2023
Thank you for your feedback. We do appreciate you and your comments and concerns are taken very seriously. I will be looking into your room as you have raised some concerns. In the future please be sure to notify the front desk of anything wrong in your room so that we may make the proper adjustments immediately. Please accept our apology for not exceeding your expectations.

8/10 – Goed

Cheryl

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was clean, but we had ants. Once we informed the office they took care of the problem right away. The employees were very friendly. Will stay there again.
8 nachten verbleven in augustus 2023
Reactie van Sleep Inn Management op 15 aug 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel from 1985
Although the customer service was good, it seems like they have nothing updated. Considering how the world works now the rooms are very dated. I can deal with the basics but you can see chipping on the walls, wallpaper peeling and the actual toilet looks like it was never changed from 1980s. I try to give hotels the benefit of the doubt but I was very disappointed. They didn’t try at all with updates. No room service on weekends. And although I had a nonsmoking room one room down I smelled smoke, hallway very smoky. I would not recommended.
2 nachten verbleven in augustus 2023
Reactie van Sleep Inn Management op 7 aug 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and sincerely hope that we can have another honest chance to give you a better stay next visit to the Jessup area. Thank you.

10/10 – Uitstekend

Walter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Place was clean in and out staff helpful quiet decent continental breakfast best place I been to in a long time definitely will stay again
3 nachten verbleven in juli 2023
Reactie van Sleep Inn Management op 7 aug 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, Md. We appreciate you and I am happy to learn you enjoyed your stay with us. We look forward to seeing you again in the near future.

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in juli 2023
Reactie van Sleep Inn Manager op 24 jul 2023
Thank you for your feedback regarding your recent stay with us at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you again in the near future. Until then, enjoy summer!

8/10 – Goed

Caro

3 nachten verbleven in juli 2023
Reactie van Sleep Inn Manager op 20 jul 2023
Thank you for your recent feedback on your stay with us at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you again in the near future. Until then, take care and enjoy summer!

6/10 – Redelijk

Chad

Smoking room
1 nacht verbleven in juni 2023
Reactie van Sleep Inn Manager op 29 jun 2023
Thank you for your feedback on your recent stay with at Sleep Inn in Jessup, MD! We appreciate you!

10/10 – Uitstekend

Denise

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean and quiet... exactly what I needed for a short stay.
2 nachten verbleven in juni 2023
Reactie van Sleep Inn Manager op 28 jun 2023
Thank you for your feedback on your recent stay with us at Sleep Inn Jessup, MD. We appreciate you! I am happy to learn you enjoyed your stay with us. Enjoy the rest of summer! Stay safe!

10/10 – Uitstekend

Jeffery

1 nacht verbleven in juni 2023
Reactie van Sleep Inn Manager op 28 jun 2023
Thank you for your feedback on your recent stay with us at Sleep Inn Jessup, MD. We appreciate you! Enjoy the rest of the summer and stay safe!