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Beoordelingen van Sand & Sandals Desaru Beach Resort & Spa

5 out of 5
Sand & Sandals Desaru Beach Resort & Spa
Bandar Penawar, Bandar Penawar, Johor

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 99 van 469 beoordelingen" "
Gastenscore: 8 - Goed. 205 van 469 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 469 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 469 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 469 beoordelingen" "

7,2/10

Netheid

7,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

LEONG FATT

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Generally a pleasant resort to b recommend. On a side issue, I booked for a two-night stay but found that the place is quite deserted during this period. I got approval from the hotel to change my booking for one night stay but charged me for two nights. The hotel said that Expedia would refund me the other booking fees. But till today no notice of refund has been activated. Can I request for an answer please? Thank you
2 nachten verbleven in mei 2024

8/10 – Goed

Daniel

Positief: Netheid, personeel en service
Good for children, pleasant hotel to stay with little kids. Eating options not many, and kitchen commands took a bit to arrive.
3 nachten verbleven in maart 2024

8/10 – Goed

Madhu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are clean and more vegetarian options
1 nacht verbleven in april 2024

10/10 – Uitstekend

Hema

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was great, property was quiet, live band was great. We enjoyed our stay and will definitely come back again. The western food at the restaurant was good, we had the lobster special. The local food wasnt up to our expectation. Could do better. The waiters need to be better trained as some of them didnt seem to know what was available or not. Eg. We wanted freshly brewed coffee and tea, but was told it was not available. Later we found out that it was available at an additional cost. Regardless, the waiters tried their best and were very polite. Appreciate the service from all staff.
2 nachten verbleven in april 2024

8/10 – Goed

Hui Ling

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wedding anniversary trip as this was where my husband proposed 30 years ago. It was under a different management then but it does look dated. Maintenance better than the average Malaysian resort. Nice pool. It’s a large resort but there a few guests and most of the time it felt like we had the place to ourselves. Lots of guests appeared on Saturday night, it seems for a MICE event and disappeared again by Sunday. Despite the few guests, they keep most things going, huge breakfast buffet, cafe, Japanese and local restaurants and the beach bar with a lonely pair of singers who keep on singing all night long even though I never saw anyone in the beach bar! The seasports and ATV, minigolf facilities were also open during the weekend although it seemed closed when we arrived Friday afternoon. Charge are high though - it cost RM65 for adults to play mini golf. Only 3 tackles off guests at dinner time in the Japanese restaurant and none in Herbs and Spices. Teppanyaki chef was totally focused on cooking so it wasn’t a fun experience like you would expect and food was quite tasteless. Wasted opportunity with such a beautiful seafront that they didn’t turn the unused bistro and beachbar into a seafood restaurant. We went to the next door Tunamaya resort’s Nelayan Seafood restaurant and it was bustling with tourists and locals and the food was delicious and cheap. Breakfast big interesting looking loaves of bread was stale and not replaced the next day. Nasi lemak was the best

8/10 – Goed

Sulaiman

1 nacht verbleven in maart 2024

6/10 – Redelijk

Long

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

FOO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

10/10 – Uitstekend

SIMRAN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staffs
3 nachten verbleven in januari 2024

4/10 – Matig

Subramaniam

Reisde met familie
Negatief: Netheid
-
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Sew Meng

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely old and rundown resort! Many things are spoilt in the room and TV is not working. Reported to them on the first day and only sent technician to fix on the 2nd day night. Most of the times nobody pick up the phone when you called for service from the room. They employed foreign workers at the hotel reception who can't speak and understand English well, have hard time to communicate. The resort was flooded after rain and have to walk with barefoot as your feet and shoe will be soaked in water. They only give 1 small tube of shower gel and shampoo for one day. We have to buy it from outside. Terrible experience and don't recommend anyone to stay in this property if you want an enjoyable holiday in Desaru!
2 nachten verbleven in december 2023

8/10 – Goed

Antony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff and good food
5 nachten verbleven in december 2023

6/10 – Redelijk

Elly

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service
We waited 3hrs to check in. Poor customer service. Upon checking in, extra bed was not ready (charged at RM130 prpn), room was dusty, lots of sand on the floor, the bed linens and towels got dirty stain marks. The rattan swing chair tumble down when my sister sat on it. Only to find out the base stand was not even and the screw was missing. Duty manager Koko was informed, however he did not turn up, no phone calls were made to check or ask if any medical assistance is needed during the fall. On the last night of our stay, I bump with Koko and ask him why he did not turn up when he received the feedback, he replied high occupancy and he was attending to other guest. We were informed by one of their staff that they have less than 15 manpower doing housekeeping managing 300rooms. So late check in is expected.
2 nachten verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

My go to getaway
Wanted to spend our New Year out of the country.. A little disappointed.. They don’t have much to offer. Stay was ok thou. Had been here a few times..
1 nacht verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

Yong Sheng

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service is quite lacking, property is quite rundown and poorly maintained. There was a weird smell in our room. Only good thing that happened to us was a free upgrade to a couple duplex suite and the Nasi Lemak served at breakfast. If not this would be a 2 star review.
2 nachten verbleven in december 2023

8/10 – Goed

MR, Singapore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beach walk, bar, staff
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Yiheng

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cons Property is rundown Staff overworked and the place is extremely crowded if not full There is an automatic air freshener installed in the room which will automatically dispense the air freshener every 15 to 20 mins - pray that you like the scent Pros Room is big though *Relatively* cheap Front desk staff is friendly and helpful Issues Fittings are rusty - feel free to inspect the outdoor bathtub and the mixer Moldy fittings - Faat mou Water heater and aircon not working when I checked into the room, it was fixed after multiple calls to the front desk. Electricity went out in the middle of the night, woke up sweating in a pitch black room - something I earnestly hope I will never experience ever again. The Pillow case in my room has a peculiar stale odor (smells like the typical smell one gets when the clothes are not fully dry stale coconut oil) - not a smell that I would want to rest my face on. Called the front desk but it was not changed until the next day (during housekeeping) Lesson learnt, never skim on accommodation if one is intending to visit a resort, there's a reason why certain other resorts are charging triple or even quadruple the price and still managed to sell out. I am of the opinion that this resort caters more to domestic tourists. Overall 1 star for me, in all honesty your experience will likely differ but I suggest giving this property a miss unless you would like to experience the issues I stated above. Good luck~
2 nachten verbleven in december 2023

6/10 – Redelijk

Abdul Nasser, Singapore

Positief: Netheid, personeel en service en voorzieningen
Great place for a short retreat however the place could use some upgrade and a bit more elderly friendly like install bathroom / toilet handle bars and improve overall facade and facilities of the property. It sure could use a new paint job. The Airconditioning was very noisy at night and maintenance told us they need to change parts, so was a bit uncomfortable sleeping (due to noise)
2 nachten verbleven in december 2023

8/10 – Goed

Rossy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is sound proof though there is live music at night. Once the balcony door is closed, we hardly hear the music. The room is very spacious and good for kids to move around. Bathroom is huge. The pool view is breathtaking! Only one thing that can be improved is the air conditioning. Air con is not so cold. Not sure if it's because the room is big. I wish I had informed the front desk to look into it or change room but my spouse is not keen. Overall, will recommend to others and come back again.
3 nachten verbleven in december 2023

4/10 – Matig

Douglas

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
As a European traveller, very little on the breakfast menu for the European traveller. No variety regarding TV channels ok if you are a local. No Sport or movies. Wifi not reliable.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Muhammad

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Umi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Adeline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Leisurely Stay
A very comfortable leisurely stay at Sand&Sandals. Staff and crew are really friendly and helpful. We had a great time.
2 nachten verbleven in december 2023

4/10 – Matig

L

Negatief: Netheid
1 nacht verbleven in december 2023

8/10 – Goed

sumit

Reisde met familie en kleine kinderen
Positief: Personeel en service
Pool needs maintainence.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Hanafi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Amirrul Asyraf

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

8/10 – Goed

Lee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room big and spacious. Free parking with security. Breakfast limited option. Lots of eatery and shopping options 5pm away from resort.
2 nachten verbleven in november 2023

6/10 – Redelijk

Noah

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Beware, the pictures do not tell the e tire picture. The resort is very rundown. The entire property needs updating. But the staff were absolutely wonderful, given how understaffed and poorly managed they were. And the rooms were very nice.

8/10 – Goed

MOHAMAD AMIN ARIFF

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
has all it need as a resort, specially want to highlight the japanese restaurant, food is nice with reasonable price. got a lifeband in the evening, near to the beach. they on lights near the beach area, you can walk along the sandy area at night. But this place need some renovation to make the facilities looks more new.
1 nacht verbleven in juli 2023

8/10 – Goed

Leroy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
If only there are cables i.e HBO or Nexflix would be great !
2 nachten verbleven in september 2023

6/10 – Redelijk

SAADIAH ABDUL, Singapore

Reisde met familie, Reisde met familie en kleine kinderen
Pros 1. Access to beach although the beach is quite steep and not swimmable. Beach area has beach hut that's close proximity with one another 2. Variety of food for breakfast although most item such as bread section and the mains were minimally changed throughout our 4D3N stay. 3. Bed were clean when we arrived, everything required such as towels, mineral water, toiletries, sewing kit, iron and ironing board all provided. Cons 1. We booked two rooms for our stay paying RM3000 which is around SGD$$900 for interconnecting room facing the pool. I asked for a complimentary cake which normally hotels with the same rate we paid for would've provided us with a sliced cake at least complimentary. However Sand and Sandals sent us an email quoting me Half kg cake for Rm150, 1 kg cake for RM300 and RM30 for sliced cake. Such a turn off but we decided to give it a chance. 2. Breakfast for kids is chargeable at almost RM50 per day with us paying additional RM140 for the 3 days. 3. Housekeeping was bad..despite doing room cleaning, our rubbish bin was not cleared on second day. Floor still has stain marks means it was not mopped only swept. 4. The refrigerator has very strong unpleasant smell when we open it. 5. This is the worst part, we called housekeeping for additional mineral water and they took 4 hrs/3 calls to deliver them. I had to explain that I need it for my younger daughter who needs her milk and had ran out of clean water to drink before they have it delivered.
3 nachten verbleven in september 2023

8/10 – Goed

QUN

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Ideal for a slow and easy holidays
2 nachten verbleven in september 2023

4/10 – Matig

Edward

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Vincent Yam Hwee

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious rooms, nice pool for kids, little kids playgym, sumptuous hotel breakfast, close to beach.
1 nacht verbleven in augustus 2023

4/10 – Matig

Rosalind

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Resort is poorly maintained. Lots of things were broken for e.g. none of the bikes, e-bikes or recreational tools were working even though they had advertised them as available to hotel guests. Apparently the bikes have not been serviced since Covid so unsure why they have not taken the opportunity to fix them by now. The building had broken tiles and fixtures. Hot water wasn’t available for the first 24 hrs. The arcade game room had about a dozen games but only maybe 2 were working. The pillows were ridiculously thick and hard like rocks which gave us headaches. The buffet had a good variety of food but the rice dish often tasted uncooked (rice was hard). Some dishes were ok or good. The tea and coffee station were not refreshed daily. No sugar packets left in the container on day 1 of our stay and none on day 2. I knew they hadn’t refreshed it because there was the same trash in them that hadn’t been removed. Brown sugar packets were available but when I opened one the sugar was all mushy indicating they had been exposed to moisture. When I asked the staff to provide sugar, he handed me the spoiled ones. There was definitely a lack of care for quality and standards at this resort.
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

SHIORI

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフのサービスがよかった。 鉄板焼きのスタッフが、とてもよい。
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

khairul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Title: Pleasantly Surprised Family Getaway at Sands and Sandals, Desaru I recently had the pleasure of staying at the "Sands and Sandals" resort in Desaru for a 2-day, 1-night family vacation, and I must say, my expectations were exceeded in more ways than one. Despite some negative online reviews, our experience was truly remarkable. From the moment we arrived, the hospitality was evident. The check-in process was swift and hassle-free, setting a positive tone for our stay. One of the standout features of this resort is the diverse range of eateries available right within the hotel premises. This was a pleasant surprise, as it meant we had a variety of dining options without even needing to leave the hotel. The highlight of our stay was undoubtedly the expansive pool area. The resort has gone above and beyond to cater to all types of guests. There's a lap pool for those seeking some serious swimming, a kids' pool equipped with fun slides, a small waterfall adding a touch of natural beauty, and even a playroom for toddlers. It's safe to say that both young and old alike can find something enjoyable to do here. The access to the beach from the resort grounds was another major plus, making it easy for us to switch between poolside lounging and beach strolls. The attention to family-friendly amenities did not go unnoticed. The playroom and arcade were a hit with our kids, providing them with engaging activities to enjoy throughout our stay. While the overall experience was
1 nacht verbleven in augustus 2023

6/10 – Redelijk

DREAMS OF RIHA

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rahilah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good clean and staff friendly recommends to stay .
1 nacht verbleven in augustus 2023

8/10 – Goed

Surianiza Meriati

1 nacht verbleven in juli 2023

8/10 – Goed

WK

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Authentic beach resort, but please bring back the hammock if possible.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Pauline

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Hayley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a very comfortable stay. The staff were super friendly and the facilities excellent. Especially Augustina "Tina" who made my day!
2 nachten verbleven in juli 2023

8/10 – Goed

Nurhafiza

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my 4th stay at the hotel and so far I've not experienced any major issues. Hotel is a bit dated but no complains. Housekeeping cleanliness had some hits and miss but overall an ok job. Breakfast variety was good and restaurant staff were friendly & welcoming.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Jackson

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Better than my expectations after read the review..breakfast can be better serve with more varieties..breakfast hall bit crowded during peak hour but just come early.
2 nachten verbleven in juli 2023

8/10 – Goed

Swanie

Reisde met partner
Positief: Netheid, personeel en service
Large rooms direct access to beach but facilities looks old and limited dining choices. No convenience store and Far away from city centre
2 nachten verbleven in juni 2023