Dear Prhem,Thank you for sharing your feedback about your stay at our hotel. Currently, Reception operation hours are 06:00-23:30 and after hours will be attended by our 24hr staff at hotel entrance. Apologies for any inconvenience caused. We plan to renovate the hotel soon to enhance the overall guest experience.We hope to have an opportunity to welcome you back in the future.

Dear Duy,We understand your frustration and very sorry to hear you did not have a positive experience at our hotel due to charges for damage caused by your family member. Thank you for being our guest. We hope you can forgive us for the charge.

Thank you for your review. We appreciate your valuable feedback and sincerely apologize for falling short of meeting your expectations. There had been some changes at the hotel since the pandemic, our team will double check to make sure our information is correct on all platforms. Regarding charge of THB 1,000, it was for extensive room cleaning including cost of hand towel. However our manager decided to waive all charges and in the end nothing was charged to your account. Please note it is standard check-out procedure to check the room prior to returning the security deposit. There may have been a miscommunication by our staff who will receive further training to improve their hospitality to guests.Our apologies once again for your experience. It is our hope that you will give us the opportunity to better serve you in the future.

Thank you so much for your 10/10 rating.We hope to see you again in Bangkok soon.

Many thanks for being our guest.We are so pleased to hear that your stay was enjoyable due to friendly service from our team. We do appreciate your recommendation of our hotel and look forward to welcoming you back soon.