Dear Mamico, we thank you very much for this time dedicated to giving us your opinion about your stay with us. We are very happy that you had a pleasant experience and everything was to your liking. We will look forward to your next visit. We are at your entire disposal. Greetings

Dear Rafael, we thank you very much for this time dedicated to giving us your opinion about your stay with us. We are very happy that you had a pleasant experience and everything was to your liking. We will look forward to your next visit. We are at your entire disposal. Greetings

Dear Beverly, thank you very much for being a great guest. We appreciate that you respected our rules and we hope to see you again on your next visit to our city. We remain at his disposal. Greetings.

Estimado/a huésped, Agradecemos que haya compartido su opinión sobre su reciente estancia en nuestro hotel. Lamentamos mucho escuchar que su experiencia no fue satisfactoria y que calificó su estancia como "HORRIBLE". Nos gustaría señalar que muchos de nuestros huéspedes han compartido comentarios y revisiones positivas sobre su estadía con nosotros, respaldando nuestro compromiso con un servicio excepcional. Sin embargo, su comentario es bastante general y no proporciona detalles específicos sobre los problemas que enfrentó durante su estancia. Esto hace que sea difícil para nosotros abordar sus preocupaciones de manera efectiva. Esperamos tener la oportunidad de servirle nuevamente en el futuro y superar sus expectativas. Gracias por su tiempo y por elegir nuestro hotel. Saludos cordiales!

Dear Shannon, Thank you for your sharing your opinion about your stay with us, it helps to improve our service. We are glad to know that you could enjoy the room as well as the shared bathrooms.We will be more than happy to have you as our guest again on your next visit to Barcelona. Kind regards.

Dear Ross, thank you for sharing your stay with us. We are glad to know that his stay was what you expected. We hope to see you again in Barcelonakind regards

Estimada Maria Gracias por tomarse el tiempo para hacernos llegar sus comentarios y observaciones.Nos complace saber que la limpieza cumplio con sus expectativas.Tomaremos sus comentarios para mejorar como siempre.Atentamente.

Dear Margaret, thank you for sharing your stay with us. We are pleased to know that the location, cleanliness and staff met your expectations. Regarding noise, we always try to keep quiet, but not all guests understand it. We will take your comment into account to improve as always. We hope to see you again soon in Barcelona. Sincerely.

Dear Stephanie, thank you for leaving us your opinion but in the event that there has been an inconvenience or problem, we would like you to let us know next time. We are always available for our guests as we work hard every day together with all the staff so that they do not lack anything during their stay.

Dear CelesteThank you for leaving us your opinion but in the event that there has been an inconvenience or problem, we would like you to let us know next time. We are always available for our guests as we work hard every day together with all the staff so that they do not lack anything during their stay.kind regards

Dear Xiu Zhen, thank you for sharing your stay with us. We will take your comments to improve as always. We hope to see you again soon Regards.

Dear Catherine, thank you for sharing your stay with us. We are glad to know that the location was what you expected and that it was a pleasant place for you.we hope to see you again soonthank you so muchkind regards

Dear Rishika, we appreciate that you have left us your opinion about your stay at our Hotel, it means a lot to us because it allows us to improve our service. We are glad to know that the work carried out by our staff met your expectations, we hope to see you again soon.thank you so muchkind regards

Estimado Penh ,gracias por dejarnos su opinion pero en el caso de que haya habido un inconveniente o problema, la próxima nos gustaría que nos los comunique. Siempre estamos disponibles para nuestros huespedes ya que nos esmeramos dia a dia junto a todo el staff para que a no les falta nada durante su estadia.

Dear, thank you for your opinion about your stay with us, your rating is very important to improve our service.Thank you for appreciating our cleaners service, as well as the security of the building and self-check-in mode that we use. It will be an honor to welcome you again. Greetings!

Cher Patrice, merci de nous avoir laissé votre avis sur votre séjour chez nous. Nous regrettons que votre expérience dans notre hôtel n'ait pas été positive car nous essayons de faire en sorte que nos clients profitent au maximum de leur expérience au BRUC. Nous souhaitons également clarifier certaines questions : concernant la réception, nous n'en avons pas et c'est précisé dans la description de notre hôtel mais nous avons également différents moyens de communication afin que le client puisse communiquer avec nous pour toute préoccupation. Concernant votre petite chambre, rappelez-vous que vous avez réservé la chambre économique qui ne dispose pas de machine à café comme nous vous l'avons expliqué et vous pouvez également voir dans le descriptif de votre chambre qu'une n'est mentionnée nulle part et, comme détaillé dans votre réservation, Elle dispose d'une salle de bains commune et est plus petite que le reste des chambres. Quant au prix élevé, nous gérons des prix compétitifs pour la ville de Barcelone et nous essayons de maintenir un prix et une qualité en fonction de ce que nous proposons. Enfin, nous tenons à préciser que vos instructions d'enregistrement étaient claires et que nous avons fait tout ce qui était en notre pouvoir pour vous assister et vous aider à entrer dans votre chambre, même après que vous soyez entré dans une autre chambre avec des invités à l'intérieur. Nous espérons que vous nous donnerez une autre chance lors de votre prochaine visite à Barcelone.Avec nos meilleures salutations.

Dear, thank you for your opinion about your stay with us, your rating is very important to improve our service.Thank you for appreciating our cleaners service, as well as the security of the building and self-check-in mode that we use. It will be an honor to welcome you again. Greetings!

Dear Andira, thank you for sharing your experience with us. Regarding the shared bathrooms, at the time of booking you could have chosen a room with a private bathroom but you chose the most economical one with a shared bathroom, we have all the detailed descriptions of each one on the page. Regarding the municipal tax, we do not put the value, this is a tourist tax in the entire city of Barcelona, in each email that we have sent you with your respective access codes, there was also the detail of the amount per person and per day As you were two guests, the total was the amount indicated in euros. We are 24 hours available to all guests, most say that we do an excellent job.Kind regards.

Dear Norbert, thanks for sharing your opinion about your stay with us. We hope to see you in your next visit in Barcelona. Kind regards.

Dear Damien,First we want to thank you for your comment. As we already told you, we inform you on all our platforms that there are rooms, like the one you reserved, that have a shared bathroom. We have communicated this fact several times to Expedia, but they have not updated the services, and that is what was explained to you and what you agreed with. When you arrived, you contacted us because you couldn't find the key and we assisted you, in fact we communicated with you both by phone call and WhatsApp. Regarding the noise, we are surprised that you will not comment on it or complain about it at any time, in fact the guests are usually very happy with the attention we provide and with the good rest that our facilities provide. We do not quite understand why it implies that we are a hostel when we are not, in fact we are recognized as a Boutique. When you complained, we offered you a refund equal to the amount of one night, which you accepted, but at the same time made a complaint through expedia requesting a full refund. You told us that you agreed with the refund offered and that it seemed good to you but then you did the opposite; complain and request full refund. We have made the refund that we offered you, at no time did we go back on our word, therefore it does not seem correct for you to understand the opposite here, although you already made it very clear that you were going to leave us bad reviews on all those platforms that you could comment on to lower the hotel's rating.Honestly, from the first moment your attitude towards us was very rude and the only thing we did was try to give you solutions for what you were demanding and always with respect and with the intention of helping you, therefore the threats that you made towards the staff and your attitude seems out of place.Finally, we wish you the best.Kind regards.

Dear Jason, first of all thank you for sharing your opinion about your stay with us. We are happy to hear that your stay has been pleasant and that our location has made a good impression. Regarding the air freshener we will keep in mind your comment for further improvements.We will be more than happy to have as our guest again. We remain fully at your disposal. Kind regards

Cher client, tout d'abord, nous tenons à préciser que sur une simple recherche sur Internet, vous verrez que notre hôtel est bien un hôtel. Maintenant concernant la réception, tout l'intérêt du message avec les codes d'accès est qu'il n'y a pas de réceptionniste dans l'hôtel, et donc nos clients peuvent accéder seuls à leur chambre. En ce qui concerne le parking, nous offrons la possibilité de laisser votre voiture dans un parking à proximité pour seulement 12 euros par jour, compte tenu de la zone où se trouve l'hôtel, c'est un bon prix. De plus, les salles de bain sont réservées à trois chambres uniquement, les autres chambres étant équipées d'une salle de bain privative. Concernant le travail effectué par le service de nettoyage, votre commentaire nous surprend puisque nous avons beaucoup de bons commentaires de nos anciens clients. Concernant la taxe de séjour, il y a eu une augmentation du coût de la taxe de séjour, et il semble que votre réservation n'ait pas été mise à jour. Pour toute autre question nous restons à votre disposition. Amitiés sincères

Dear Husha, Thank you very much for giving us your opinion about his stay with us. We are pleased to know that you enjoy our services and our privileged location. Know that you will be welcome when you want to return. We are at your service. Kind regards!!

thank you for your comment. It is very important for us to know your opinion because we work day after day to meet the expectations of our customers. We are very happy that you were able to have a good time with us and that your stay could be as expected to be. Looking forward to your next visit! We remain at your disposal. Kind regards.

Thanking you for your time and your comments, I look forward to hearing from you soon. Cordially,

Dear Pascale, thanks for staying with us, we appreciate your visit to Bruc & Bruc Barcelona. Kind Regards

親愛なるゲスト、私たちはあなたの滞在があなたの好みに合わなかったことを非常に残念に思います。私たちにとって、予約をする前に、ホテルの特徴をよく読んで、私たちのサービスがあなたが探しているものに合っているかどうかを評価することが非常に重要です。 必要なものについてはお気軽にお問い合わせください。 よろしく

Thank you for coming, we will be at your disposal if you have any question for the future.

estimado pasajero, gracias por tomarse el tiempo y comentarnos su experiencia en nuestro hotel, su sugerencia no ayudan a mejor y queriamos aclararle que las fotos y los servicios coinciden con los servcios del hotel, en la plataforma que usted eligio para reservar esta muy claro que el servcio de transfer es con cobro. solo ofrecemos el servicio pero nunca dice que es gratuito. le aconsejamos que la proxima visita visita nuestras habitaciones superiores con baños privados para su mejor comodidad, saludos

Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At Bruc & Bruc Barcelona, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. We are aware of the importance of feel at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us. Thanking you again for your time and your comments, I look forward to hearing from you soon. Best regards,

バルセロナでの滞在のために私たちを選んでくれてありがとう。 部屋のタイプに依存し、共有またはプライベートのバスルームがあります。 バスルームではなく、バスルームにはシャワーがあります。 私たちはあなたの次の訪問を待っています！ コーディアルグリーティング。

Dear Taehyun, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. I would like to apologize for the inconvenience caused. We deliver the gym tickets at the request of our guests before their arrival. I am personally following up on the comment to work on it and trying to avoid it happens again. Thanking you again for your time and your comments, I look forward to hearing from you soon. Best regards,

Thanks for staying with us. We appreciate your visit and your opinion. Kind Regards